답변 제공: Romain Chan - General Manager 님, 2024년 5월 26일
Dear Breanna,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
10/10 - 훌륭해요
Hope
아이를 동반한 가족 여행
2024년 5월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Night staff was very nice and accommodating. Made .y travel pleasant, less strenuous for sure
Hope
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 23일
Dear Hope,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Michael
2024년 5월 22일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Michael
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 23일
Dear Michael,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
8/10 - 좋아요
Ashley 님, Port Townsend
연인과의 여행
2024년 5월 21일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
I loved the balcony and how easy it was to get around and the pool was open late, which was really nice!
However, the room itself was quite dingy and Dusty, and I don't understand places that don't have coffee in the lobby! But otherwise it was a very reasonable stay!
Ashley
2024년 5월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 25일
Dear Ashley,Thank you for your feedback. We're glad you enjoyed the balcony, convenient location, and late pool hours. We apologize for the condition of the room and lack of coffee in the lobby. Your comments will help us improve. We hope to provide a better experience next time.
10/10 - 훌륭해요
Justin
2024년 5월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Justin
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 22일
Dear Justin,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Larron
연인과의 여행
2024년 5월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was close to the waterfront and Pike Market
Larron
2024년 5월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 21일
Dear Larron,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
8/10 - 좋아요
Anup
2024년 5월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
warm
Anup
2024년 5월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 20일
Dear Anup,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Deonna
아이를 동반한 가족 여행
2024년 5월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel allowed us to check in 5 hours early. Extremely friendly staff.
Deonna
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 19일
Dear Deonna,Thank you for your wonderful feedback! We're thrilled to hear that our early check-in and friendly staff made your stay enjoyable. We look forward to welcoming you back soon.
10/10 - 훌륭해요
Alejandrina
연인과의 여행
2024년 5월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and friendly staff
Alejandrina
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 16일
Dear Alejandrina,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Brianna
연인과의 여행, 아이를 동반한 가족 여행
2024년 5월 13일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice views, amenities open early. No microwavw in unit so one was brought to me. Very cool place.
Brianna
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 14일
Dear Brianna,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
4/10 - 별로예요
Bevan
단체 여행, 연인과의 여행
2024년 5월 13일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Air conditioning was not working. Called twice during our stay and nothing was done about it.
Bevan
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 13일
Dear Bevan,I sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. Rest assured, we have promptly addressed and resolved the issue to ensure your comfort in the future.Thank you for bringing this to our attention, and we hope to welcome you back for a much improved experience.
4/10 - 별로예요
Salma
가족 여행
2024년 5월 12일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was encountered with a dirty room. Dirty bandaids on the floor. Homeless man on the entrance steps inserting needle on his arm as we were trying to enter. Very unsafe.
Salma
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 13일
Dear Salma,I sincerely apologize for the unacceptable experience you encountered during your stay. Your safety and comfort are our top priorities, and we are addressing this matter urgently. Rest assured, we have robust security measures in place and are taking immediate steps to ensure incidents like these do not occur again.Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our hotel.
6/10 - 괜찮아요
Maria
2024년 5월 12일
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Maria
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 13일
Dear Maria,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
8/10 - 좋아요
adrian
연인과의 여행
2024년 5월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great for an older hotel. All staff were very friendly and exceptionally helpful. Would recommend
adrian
2024년 5월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 9일
Dear Adrian,Thank you for choosing to stay with us at [Hotel Name]. We are delighted to hear that you enjoyed your experience with us. Our team takes great pride in providing exceptional service, and it means the world to us to receive such positive feedback. We truly appreciate your recommendation and hope to welcome you back soon.
10/10 - 훌륭해요
Randall 님, Winlock
2024년 5월 6일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very good. The breakfast was very good too. You could choose anything on the menu.
Randall
2024년 4월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 6일
Dear Randall,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
8/10 - 좋아요
Michael
단체 여행
2024년 5월 6일
좋아요: 청결 상태, 직원 및 서비스
Nice hotel good size rooms. Needs an update soon.
Michael
2024년 5월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 9일
Thank you for choosing to stay with us at Warwick Seattle. We're thrilled to hear that you enjoyed our spacious rooms and had a pleasant experience overall. Your feedback regarding updates is valuable to us, and we'll certainly take it into consideration. We hope to welcome you back soon for another enjoyable stay.
10/10 - 훌륭해요
BRUNO
가족 여행
2024년 5월 5일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Z
BRUNO
2024년 3월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 7일
DearThank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon. Bruno,
10/10 - 훌륭해요
Miguel
2024년 5월 5일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Miguel
2024년 4월에 1박 숙박함
답변 제공: Romain Chan 님, 2024년 5월 6일
Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
José Ramon
가족 여행
2024년 5월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
José Ramon
2024년 4월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 4일
Dear Jose,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
celestino
아이를 동반한 가족 여행
2024년 5월 2일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
celestino
2024년 4월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 2일
Dear Celestino,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 - 괜찮아요
Micah
연인과의 여행
2024년 5월 2일
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Room wasn’t up to the standard of what I was paying for but the staff was excellent
Micah
2024년 4월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 2일
Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
6/10 - 괜찮아요
Frederick 님, San Diego
연인과의 여행
2024년 5월 1일
좋아요: 청결 상태, 직원 및 서비스
Room was decent. Bathroom water faucet was broken. Staff pk
Frederick
2024년 4월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 1일
Dear Frederick,I apologize for the inconvenience during your stay. Although the room was decent, I regret that the bathroom faucet was broken. We're addressing the issue promptly to ensure a better experience for future guests. Thank you for bringing it to our attention.
6/10 - 괜찮아요
Lee
2024년 5월 1일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Lee
2024년 4월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 2일
Dear Lee,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
6/10 - 괜찮아요
Juen
연인과의 여행
2024년 4월 30일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Everything was great but the first morning our light didn’t work for a few hours. When I got back later on the day it was fixed
Juen
2024년 4월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 30일
Dear Juan,Thank you for your kind words about your stay with us. We're delighted to hear that everything met your expectations.We apologize for the brief power cut experienced during your visit. Your comfort is our priority, and we appreciate your understanding.
10/10 - 훌륭해요
Mary
2024년 4월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mary
2024년 4월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 30일
Dear Mary,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 - 괜찮아요
Sarah
2024년 4월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sarah
2024년 3월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 16일
Dear Sarah,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
10/10 - 훌륭해요
Addyson
연인과의 여행
2024년 4월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
lovely food
Addyson
2024년 2월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 23일
Dear Addyson,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Whitman
연인과의 여행
2024년 4월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff. Only complaint was the breakfast included was somewhat contradicting. It only included 1 item on the menu. Didn't realize that until after ordering other items, but the food did taste delicious!!
Whitman
2024년 4월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 22일
Dear Whitman,Thank you so much for your kind words about our staff! We're thrilled to hear that you found them friendly and helpful during your stay. We apologize for any confusion regarding the breakfast menu, and we appreciate your feedback. We'll definitely look into making it clearer for our guests in the future. Despite the mix-up, we're glad you enjoyed the delicious food! We hope to welcome you back soon for another wonderful stay.
8/10 - 좋아요
Allison 님, East Wenatchee
2024년 4월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Allison
2024년 4월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 23일
Dear Allison,Thank you sincerely for sharing your positive feedback regarding your experience at our hotel. We're delighted to learn that your stay was enjoyable and that our services lived up to your expectations. Your feedback is immensely valuable to us, serving as encouragement for our team to consistently provide outstanding experiences for all our guests. We eagerly anticipate the opportunity to welcome you back soon, with the hope of earning a 5 out of 5 review.
10/10 - 훌륭해요
Joey
2024년 4월 22일
Joey
2024년 4월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 13일
Dear Joey,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Molly
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Molly
2024년 4월에 3박 숙박함
답변 제공: Romain Chan 님, 2024년 5월 13일
Dear Molly,Dear Joey,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Billy
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would love to visit Seattle again soon and Warwick Hotel would be a place for me to stay :)
Billy
2024년 4월에 4박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 21일
Dear Bill,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Austin
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location in the heart of downtown Seattle. The hotel has a parking lot located right next to it, which is very convenient.
Austin
2024년 4월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 21일
Dear Austin,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Chien Kou
가족 여행
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff went over the rules to accommodate me with early show ups and able to secure the 2nd room directly across from mine. Kudos to the staff and made my day.
Chien Kou
2024년 4월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 21일
Dear Chien Lou,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 - 괜찮아요
Elizabeth 님, Downey
가족 여행
2024년 4월 19일
좋아요: 청결 상태
walking distance to most attractions
Elizabeth
2024년 4월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 21일
Dear Elizabeth,Dear Elizabeth,We sincerely apologize for any shortcomings you may have experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret if we fell short of your expectations. Please know that we are committed to addressing any issues to ensure a more enjoyable experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a flawless stay.
10/10 - 훌륭해요
Deni
2024년 4월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Deni
2024년 4월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 21일
Dear Deni,Thank you so much for taking the time to share your positive rating about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
James
2024년 4월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
James
2024년 4월에 7박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 9일
Dear James,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
James
가족 여행
2024년 4월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay!
James
2024년 3월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 18일
Dear James,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 - 괜찮아요
pavan
가족 여행
2024년 4월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the continental breakfast that was included was poor in quality and quantity. you might as well pay for the room without breakfast and go eat elsewhere. Even the staff & service at the restaurant was terrible.
the front desk staff and service were all great.
pavan
2024년 4월에 4박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 17일
Dear Pavan,I sincerely apologize for the disappointing experience you had with our continental breakfast and restaurant service during your recent stay. Your feedback is invaluable, and we are taking immediate steps to address the quality and quantity issues you encountered. Please know that this does not reflect our standard of service, and we are committed to ensuring a better experience for you in the future. I am glad to hear that our front desk staff met your expectations, and I hope we have the opportunity to welcome you back for a more enjoyable stay.
2/10 - 너무 별로예요
Jessica
가족 여행
2024년 4월 17일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is old, the area surrounding it is not the best. Very loud noise at night, weird drop ceilings in bathroom, linens are rough and old, smells like smoke. The list is long
Jessica
2024년 4월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 17일
Dear Jessica,I apologize for the subpar experience you had during your stay with us. Your feedback regarding the condition of our hotel, noise disturbances, and room amenities is deeply concerning. Please know that we take your comments seriously and are actively working to address these issues. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us in our continuous improvement efforts. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
10/10 - 훌륭해요
Justine
2024년 4월 16일
Justine
2024년 4월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 5월 6일
Dear Justine,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 - 훌륭해요
Akshay
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hygiene and comfort
Akshay
2024년 2월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 16일
Dear Akshay,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
8/10 - 좋아요
Bill
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to heart of the city, but quiet inside. I'd recommend it to others.
Bill
2024년 4월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 15일
Dear Bill,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 - 괜찮아요
Chevhaun
2024년 4월 15일
별로예요: 청결 상태
Chevhaun
2024년 4월에 2박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 16일
Dear Chevhaun,Dear [Guest],Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
8/10 - 좋아요
DAICHI
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DAICHI
2024년 4월에 3박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 16일
Dear Daichi,Dear [Guest],Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
2/10 - 너무 별로예요
Daniel
아이를 동반한 가족 여행, 가족 여행
2024년 4월 15일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I paid for an executive room, but did not get one. The hotel is dirty and rough. Looks like it hasn’t been vacuumed in weeks. Dingy, dirty overpriced and loud. I was very disappointed.
Daniel
2024년 4월에 1박 숙박함
답변 제공: Romain Chan - General Manager 님, 2024년 4월 15일
Dear Daniel,I extend my sincerest apologies for the unsatisfactory experience you encountered during your recent stay with us. It deeply concerns us to hear that the room provided did not meet your expectations, particularly after paying for an executive room.We take cleanliness and comfort seriously, and it is disheartening to learn that the condition of your room fell short of our usual standards. Your feedback regarding the cleanliness and overall condition of the hotel is invaluable to us, and we are committed to addressing these issues promptly to prevent similar occurrences in the future.Please know that your comfort and satisfaction are our top priorities, and we are genuinely sorry for any inconvenience or disappointment caused. We value your patronage and hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve.Thank you for bringing these concerns to our attention.