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Reviews of Hillstone Inn Tulare, Ascend Hotel Collection

3 out of 5
Hillstone Inn Tulare, Ascend Hotel Collection
1183 N Blackstone St, Tulare, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 459 out of 657 reviews" "
Rating 8 - Good. 139 out of 657 reviews" "
Rating 6 - Okay. 33 out of 657 reviews" "
Rating 4 - Poor. 9 out of 657 reviews" "
Rating 2 - Terrible. 17 out of 657 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

roman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly people
Stayed 1 night in May 2024
Response from Hillstone Inn on May 17, 2024
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Simon, Bangor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Hillstone Inn on May 17, 2024
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Valentin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleasantly surprised with the hotel overall... the room itself was a 10/10. It is freshly renovated, clean, and very well kept. Good water pressure in the showers, and just overall a great room. The town itself is small, with not much to do in the evening but still many food options around. Parking lot is large with plenty of space. One tiny downside: we had to checkout very early, around 4AM and there was noone at the front desk.. had to wait 20 minutes for someone to come to desk for us to checkout holding us up for almost 30 min. Other than that, great service and hotel. Would stay again.
Stayed 1 night in May 2024
Response from Hillstone Inn on May 17, 2024
Thank you for taking time to share your review and for your nice comment about our cleanliness! We do our best to ensure that each guest has a stay that exceeds their expectations. Please accept our apologies for the check-out process.

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Hillstone Inn on May 17, 2024
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Cris

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
If you want a comfortable stay, I would choose a different property. They don’t enforce quiet hours so we had people above us partying and being loud past 2 am.
Stayed 1 night in May 2024
Response from Hillstone Inn on May 17, 2024
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio, lo que ofrecen es lo que se recibe.
Stayed 2 nights in May 2024
Response from Hillstone Inn on May 8, 2024
Elizabeth, Muchas gracias por tus comentarios, lo apreciamos mucho. Esperamos nos vuelvas a elejir tu proxima vez en Tulare.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hillstone Inn on May 8, 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff!!! Terrific breakfast!! Will be back next year if the venue is happening!
Stayed 3 nights in May 2024
Response from Hillstone Inn on May 8, 2024
Dear Debbie, Thank you for taking time to share your review and for your nice comments about our friendly and helpful staff. Happy to hear that you enjoyed your stay, and we look forward to welcoming you back again soon!

8/10 Good

Devien

Nice and clean
Stayed 2 nights in Apr 2024
Response from Hillstone Inn on May 8, 2024
We appreciate such positive feedback and were happy to read you had a pleasant stay. Looking forward to your return!

10/10 Excellent

Randolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rooms and elevator and a good value.
Stayed 1 night in May 2024
Response from Hillstone Inn on May 8, 2024
Dear Randolph,Thank you for taking time to share your review and for the great score! We are so thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back very soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from Hillstone Inn on May 8, 2024
Thank you for taking time to share your review and for the great score! We are so thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back very soon!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms
Stayed 1 night in Apr 2024
Response from Hillstone Inn on May 2, 2024
Dear Kenneth, Thank you for choosing to stay with us. We are happy to know you liked our clean accommodation and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue was the continental breakfast could have been way better. It didn't include bacon or any meat things and not much fruit. Other than that it was really nice.
Stayed 2 nights in Apr 2024
Response from Hillstone Inn on May 2, 2024
Dear Teresa,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

William

Traveled with partner
Liked: Amenities
Very nice
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 29, 2024
Hi William, Thank you for taking some of your valuable time and give us a wonderful score. We hope to see you again soon.

8/10 Good

Cathy L.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. I asked for the top floor and the back of the building (I had read reviews that suggested that) and that is what I got. Awesome.
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 29, 2024
Dear Cathy, Thank you for choosing us. Happy to hear your room was clean and that we were able to assist on your request.

10/10 Excellent

Amanda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean Updated space
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 24, 2024
Dear Amanda,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Thomas

Stayed 2 nights in Apr 2024
Response from Hillstone Inn on May 17, 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

Sandra

Traveled with family
Liked: Property conditions & facilities
Check in was easy,desk clerk nice and friendly
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 21, 2024
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Kim

Traveled with partner
Very clean just as the property management strives for & promotes. Breakfast provides everything you need . Excellent overnight stay, highly recommended! Thank you staff!
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 19, 2024
Hi Kim, Thank you for taking time to share your review and for your nice comment about our rooms, breakfast and service! We do our best to ensure that each guest has a stay that exceeds their expectations. We hope to see you again soon.

10/10 Excellent

Karina, Sacramento

Stayed 1 night in Mar 2024
Response from Hillstone Inn on May 8, 2024
Dear Karina, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Karina, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 19, 2024
We appreciate such positive feedback and were happy to read you had a pleasant stay. Looking forward to your return!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the continental breakfast, the upgraded shower, and the centralized location. Staff were helpful, rooms were clean, and the pool area looked tucked away and relaxing.
Stayed 4 nights in Apr 2024
Response from Hillstone Inn on Apr 17, 2024
Hi Kimberly, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

10/10 Excellent

Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room, quiet and easy access for food options
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 17, 2024
Dear Aurora,We are happy to hear you had a positive experience with us! We look forward to another opportunity to serve you in the future.

8/10 Good

Heather, Napa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and modern. The staff was friendly. Breakfast was included in the price.
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 17, 2024
Dear Heather, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Heather, Napa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, staff is friendly.
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 17, 2024
Dear Heather, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dinner options.
Stayed 1 night in Apr 2024
Response from Hillstone Inn on Apr 17, 2024
Dear Peter,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy smooth check in. The Inn is so cute!
Stayed 1 night in Mar 2024
Response from Hillstone Inn on Apr 2, 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in went smoothly. The room was appointed very nicely. Good value for the money.
Stayed 1 night in Mar 2024
Response from Hillstone Inn on Apr 2, 2024
Thank you for such amazing feedback of our hotel. We do our best to make sure your stay is amazing.

8/10 Good

Dominic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and overall a good experience
Stayed 2 nights in Mar 2024
Response from Hillstone Inn on Mar 25, 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lotion dispenser by the sink was empty and the bathroom exhaust fan was a bit weak. Those were the biggest issues. Everything else was excellent.
Stayed 1 night in Mar 2024
Response from Hillstone Inn on Mar 25, 2024
Thank you very much on your positive feedback and staying at our hotel we are looking forward to seeing you soon.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hillstone Inn on Mar 12, 2024
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Rae

Liked: Cleanliness, staff & service
It was convenient for my travels. Had dinner practically onsite at Apple Annies. Great wait staff and the hotel staff was exceptionally friendly and helpful
Stayed 1 night in Feb 2024
Response from Hillstone Inn on Feb 28, 2024
Hi Rae,It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Savann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy from the sounds of traffic on the busy street that is right in front of the hotel. My TV was unplugged and I couldnt plug it to the outlet right behind it because the TV is mounted in such a way that it is completely blocking the outlet. The smell of the cleaning product used to clean the room lingered and it was so strong that it gave me a headache.
Stayed 1 night in Feb 2024
Response from Hillstone Inn on Feb 28, 2024
Dear Savann,We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Hillstone Inn on Feb 28, 2024
Hi John, Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

2/10 Terrible

Jaroslaw

Stayed 1 night in Feb 2024
Response from Hillstone Inn on Mar 20, 2024
I do apologize that you had an unpleasant stay. We hope you'll consider us when your back in Tulare. Please feel free to contact me directly so I can ensure your next stay is exceptional.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hillstone Inn on Feb 25, 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Hillstone Inn on Feb 21, 2024
Dear Juan, Thank you for staying with us and for the wonderful score. We hope to see you again soon.

10/10 Excellent

Deshae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel. Check in was easy. Walls in the room are super thin. We could hear conversations from rooms all around us.
Stayed 1 night in Feb 2024
Response from Hillstone Inn on Feb 21, 2024
Dear Deshae,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hillstone Inn on Feb 14, 2024
Dear Isabel, Thank you for staying with us and for taking some of your valuable time to give us a great score. We hope you visit us again soon.

8/10 Good

Siri

Stayed 1 night in Jan 2024
Response from Hillstone Inn on Mar 20, 2024
We appreciate such positive feedback and were happy to read you had a pleasant stay. Looking forward to your return!

10/10 Excellent

Stephen, Visalia

Business traveler
Liked: Staff & service, property conditions & facilities
Decent beds, great shower, free breakfast like most others. Noisy if people above you.
Stayed 1 night in Jan 2024
Response from Hillstone Inn on Jan 24, 2024
Dear Stepehen,Thank you for the opportunity to host you and for the great score. We hope you choose us again on your next trip to town.

10/10 Excellent

Degenira, Corona

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hillstone Inn on Jan 17, 2024
Dear Degenira, Thank you for staying with us. We hope you enjoyed your stay, and we won a new loyal customer.

10/10 Excellent

Yua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Overall everything was great but some areas of room does need some dusting but overall service was fast, room was nice, bathroom clean, and king bed was comfortable.
Stayed 1 night in Jan 2024
Response from Hillstone Inn on Jan 17, 2024
Dear Yua,Thank you for choosing us. We appreciate your comments. They help us improve and offer a better service to our clients. We hope you choose us again on your next trip to town.

6/10 Okay

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud
The room was not insulated well, as soon as we got in our room there was loud music playing in one of the nearby rooms. We were on the first floor and could here everything from outside.
Stayed 1 night in Jan 2024
Response from Hillstone Inn on Jan 12, 2024
Dear Winnie, We are happy your overall experience was pleasant. However, we want to apologize for the issue which kept it from being perfect. We appreciate you sharing your feedback so that we can continue to improve and deliver the best guest experience possible.

8/10 Good

JUNG YEON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hillstone Inn on Jan 12, 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hillstone Inn on Jan 12, 2024
Dear Stephen, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Hillstone Inn on Jan 12, 2024
Dear Maria, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. As new.
Stayed 1 night in Jan 2024
Response from Hillstone Inn on Jan 12, 2024
Hi Jose, Thank you for staying with us. We appreciate your great score. We look forward to seeing you again in the near future.

10/10 Excellent

cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hillstone Inn on Feb 9, 2024
Good morning Cindy, Thank you for choosing us and for taking some of your valuable time to give us a great score. We look forward to see you again on your next visit.

10/10 Excellent

Stanislav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice free breakfast, located next to the outlet mall.
Stayed 2 nights in Dec 2023
Response from Hillstone Inn on Jan 12, 2024
Hi Stanislav, We appreciate you took some of you valuable time to give us a great score. We look forward to seeing you in the future.