Lobby
Check availability

Reviews of Atour Hotel Pudong Airport

4 out of 5
Atour Hotel Pudong Airport
No. 551 Shi Xin Road, Zhuqiao Town, Pudong New District, Shanghai, Shanghai

Reviews

8.4

Very Good

Rating 10 - Excellent. 27 out of 62 reviews" "
Rating 8 - Good. 26 out of 62 reviews" "
Rating 6 - Okay. 3 out of 62 reviews" "
Rating 4 - Poor. 3 out of 62 reviews" "
Rating 2 - Terrible. 3 out of 62 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Chun-Hsing

Stayed 1 night in Oct 2019

10/10 Excellent

KhenHockTan, Malaysia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new hotel near Pudong Airport
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Qianye on May 3, 2019
感谢您的选择，希望您能继续支持，谢谢！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit far from the metro. However, it is in a nice quiet neighborhood that has some interesting and good places to eat nearby.
Stayed 1 night in Mar 2019
Response from Qianye on Apr 23, 2019
Thank you for your choose，we want hope to see you again.

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2019
Response from Qianye on May 3, 2019
朵儿有很多的不足，朵儿会不停的改善，期待让您满意的一天。

10/10 Excellent

JIANPENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from QianYe on Feb 20, 2019
感谢您的选择哦，朵儿会不断努力上进，期待与您的下一次见面~

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
Stayed 1 night in Feb 2019

8/10 Good

WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good if you stay for layover
Front Desk staff were very friendly and knowledgable. The room was clean. Shuttle bus driver was very professional. The location is ok. Wish more restaurants around.
Stayed 1 night in Feb 2019
Response from QianYe on Feb 18, 2019
Thank you for your choose.We want hope to see you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Undesirable local area
The hotel is OK given its relatively low room rate. Yet, the local area is far from satisfactory and the location is not that close to the PVG.
Stayed 1 night in Jan 2019
Response from QianYe on Feb 9, 2019
We're really sorry for the trouble caused to you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing, facilities are new and comfy. The ladies at concierge are really nice and friendly, they helped book the free shuttle to PVG. It's a short but pleasant stay. If I would go need a place near PVG next time, I'll definitely still choose this hotel.
Stayed 1 night in Jan 2019
Response from QianYe on Jan 7, 2019
Thank you for your choose，we want hope to see you again.

10/10 Excellent

LI LI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from QianYe on Dec 24, 2018
感谢您选择朵儿家，欢迎常来哦~

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean, the staff are courteous, the environment is pleasant. Overall the hotel is surprisingly pleasant.
Stayed 1 night in Sep 2018
Response from QianYe on Sep 8, 2018
Thank you so much.We hope to see you again.

10/10 Excellent

hoG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel near to Pudong airport
Hotel is near to Pudong airport and 7 mins walk to nearby mall. Staffs are friendly and very helpful. Will recommend to friends and go back again should there be a trip to Shanghai again.
Stayed 1 night in Aug 2018
Response from QianYe on Aug 21, 2018
Thank you so much，we hope to see you again.

6/10 Okay

Zorin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from QianYe on Aug 17, 2018
您好，感谢您的选择，朵儿会努力改善不足之处，希望您能继续支持，谢谢。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from QianYe on Aug 13, 2018
Thank you for your choose.

10/10 Excellent

Archie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lucky booking. Loved it
Couldn't expect such a perfect hotel, for the price, nearby the airport. The staff were all golden, friendly and helpful. Hotel was stunning, room comfy (though I got a room near an outdoor staff area, was quite noisy in the morning). Breakfast was awesome, great spread. Nothing too much nearby, but for a quick stay over on a budget near airport, it's a winner. Internet speeds were awesome too.
Stayed 1 night in Jul 2018
Response from QianYe on Jul 30, 2018
Thank you for your choose，we are so happy to see you and hope to see you again.

4/10 Poor

Richie, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was decent. Breakfast was ok. But the staff don’t speak English. The “free shuttle from airport” turned out to be BS. They run a couple of them per day but you need to call them to book. And they don’t speak English so that’s a waste of time. Taxi from the airport to here is about $20 USD each way.
Stayed 1 night in Jul 2018
Response from QianYe on Jul 30, 2018
I'm very sorry that you are not satisfied with your stay.We will keep working hard and wish you a happy life.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicer hotels near PVG
Atour is very nice compared to mid-priced Chinese hotels. It’s new and has nice, modern decor. It’s not very direct from the airport. Make sure you have Chinese address and the hotel phone number. We attempted to book their shuttle in multiple ways and failed to get a response. We asked for it on our Expedia booking, used Expedia’s messaging system, and called the phone number Expedia provides. Nothing. Expedia should take the shuttle information off the booking site if there’s no way for a foreign customer to utilize it. Breakfast buffet is good, with both Western and Chinese options. A good value for the price. We were on the ground floor and the windows must be poor quality because the sound from outside carried through as if they were wide open.
Stayed 1 night in Jul 2018
Response from QianYe on Jul 8, 2018
Thank you for your stay.We will work harder and look forward to your visit again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean room new facility, people at the hotel try their best to help. Only knock is their shuttle service to and from the airport can be better...
Stayed 4 nights in May 2018
Response from QianYe on Jun 11, 2018
Hi，meet you is the most happy thing dawn，dawn will try to improve the shortcomings，look forward to you often.

10/10 Excellent

Brian, Calgary

Liked: Cleanliness, property conditions & facilities, room comfort
Large, clean, modern rooms. Super quiet and the shuttle is very convenient. If coming from airport, you have to figure out when and where to get picked up. If all else fails, go to Traveller's Support on first floor.
Stayed 1 night in May 2018
Response from QianYe on Jun 21, 2018
Thank you so much.Hope to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend staying here. The shuttle ride at night makes you think what part of of the city is the hotel in, but it's away from the big city. Modern and clean! The staff doesn't speak much English but other people and clientele help out. Their breakfast doesn't come with the room but is reasonable, looked good, but didn't have time to try.
Stayed 1 night in May 2018
Response from QianYe on Jun 21, 2018
Thank you for your comments.We will work harder and look forward to your visit again.

10/10 Excellent

Bobby, Humboldt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, I Would stay again.
My only complaint about this place is the address that is written is correct but the address on the map is for the location of the one in downtown Shanghai this caused me quite a bit of problem on my stay and a subsequent amount of money that I hadn't planned on spending (Hotels.Com said they would fix it and have been very helpful) Otherwise this place is amazing super clean and has helpful staff (some English) the location is decent but not that much around it as far as a tourist is concerned. No subway or bus station within walking distance (basically you'll need a taxi for everything while staying here) If you're looking for a place near the airport and is clean and comfortable this is definitely it. This one is not located near the center of Shanghai that is the other place.
Stayed 3 nights in May 2018
Response from QianYe on May 31, 2018
Thank you very much for your choice and comments.We will continue to work hard and hope to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel, close to airport with free shuttle service. Room is clean and fresh. Bed and pillow are very comfortable. Stuff is very friendly. Would be nice if include breakfast but no big deal
Stayed 1 night in May 2018
Response from QY on May 14, 2018
Thank you for you comments and look forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot and close to the airport
Stylish and comfortable hotel. More understated than the more glitzy Chinese monstrosity type hotels.
Stayed 1 night in May 2018
Response from xi on May 12, 2018
Thank you for your recognition and look forward to your next visit.

8/10 Good

Will, Denver,CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good alternative near Pudong airport
A very good Hotel near Pudong Airport. Clean, spacious, with good facilities. The staff was very helpful and the showers had great water pressure ! I will definitely stay there again .
Stayed 1 night in May 2018
Response from xi on May 12, 2018
Thank you for your recognition and look forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL ABOUT 15/20 MIN FROM PUDONG AIRPORT
The hotel is great!! Small but really nice and modern romos. Feels like a hotel room in the US or Europe. The staff is really nice, but very limited as far as english speaking. They do their best!!
Stayed 1 night in May 2018
Response from xi on May 12, 2018
Thank you for your comments. We will continue our efforts and look forward to your next stay.

8/10 Good

Kayvan

Liked: Cleanliness, room comfort
clean and economy hotel
The hotel is clean and cosy but it has not much to offer. it is quite far from the airport and you cannot consider it as a nearby airport stay. The shuttle buss to/from the airport is not there when you need it. there is very limited hourly timetable which may not suit you. We had to take a taxi on both ways as the service was not available neither in early morning nor in late afternoon. The stuff are good and helpful but they do not speak English. They do their best to use translator apps to help, of course.
Response from xi on May 12, 2018
Thank you for your comments. We will continue our efforts and look forward to your next stay.

10/10 Excellent

mi, 日本

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
安いのに綺麗で、全体的なデザインもオシャレで驚きました。また、受付の男性のスタッフさんがとても親切で、タクシーを呼んでくれた上に、帰り方や注意点まで、わざわざ翻訳機を介して教えてくれました。4人で泊まったのにアメニティが2人分ずつしか用意されていなかったのですが、それも気にならないほど良いホテルでした。私たちがペーパーを流してしまったせいで詰まったトイレを、嫌な顔１つせず直してくれた明るいおばさまにも感謝です。
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Qianye on Oct 31, 2019
Thank you for your choose.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Qianye on Oct 31, 2019
Thank you for your choose.

8/10 Good

Sadao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Qianye on Oct 31, 2019
Thank you for your choose.

10/10 Excellent

YIN-JUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Qianye on Jun 13, 2019
非常感谢您的选择，朵儿会继续努力，期待您的再次光临～

8/10 Good

Sze Kit Leddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒有地鐵站在附近, 否則還不錯.
Stayed 1 night in Mar 2019
Response from Qianye on Apr 23, 2019
朵儿会更加努力哒，谢谢客官的选择，祝您一切顺利！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from QianYe on Feb 11, 2019
Thank you for your choose,have a nice day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept late at night and left for early fli
We were there for the business trip, and had a early flight in the morning. So I booked this hotel near the airport, and it was neat and nice. Couldn't have breakfast because I had to leave early, but it was nice business hotel overall.
Stayed 1 night in Jan 2019
Response from QianYe on Jan 31, 2019
Thank you for your choose，you are very nice person！We want hope to see you again！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
距離浦東PVG機場大約20分鐘車程，飯店提供免費機場接駁，櫃台大廳、房間乾淨整潔，對於隔天需要搭機的旅客來說，這間飯店是很不錯的選擇
Stayed 1 night in Jan 2019
Response from 千枼 on Jan 22, 2019
非常感谢您的选择，朵儿十分荣幸，期待您下次再来哦~~

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
壁が薄いのか、夜中までうるさかった
Stayed 1 night in Jan 2019
Response from QianYe on Jan 10, 2019
真的非常抱歉在您入住期间给您带来了不好的入住体验，真的很难过没有做好，对不起，我们会努力改善，希望将来您再来的时候能有一个好的体验。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離浦東機場很近的酒店
飯店整體是好的，可是check in 時櫃台人員一直找不到訂房資料，花了很長時間才解決。另外，早餐不是很ok,希望能改善一下
Stayed 1 night in Jan 2019
Response from QianYe on Jan 10, 2019
感谢您选择朵儿家，抱歉没有让你满意，我们会改进早餐和前台人员的业务能力，期待您能继续支持，谢谢啦~

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
とてもきれいで快適なホテルです！ディスプレイやアメニティがひとつひとつオシャレ。泡のハンドソープがあったりロビーに温かいお茶が用意されているのも嬉しい。部屋は広くて清潔。となりにコンビニがあるのも便利。乗り継ぎで利用したので空港に近いのもとてもよかったです。ちなみに隣のスパはイマイチ！日本のものを想像していたのでかなりのギャップがありました。でも面白い文化を見られたので楽しめました。
Stayed 1 night in Jan 2019
Response from QianYe on Jan 7, 2019
Thank you for your choose，we want hope to see you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
シャトルバスの予約が出来ず、空港で大変でした。 その他は満足です！
Stayed 2 nights in Nov 2018
Response from QianYe on Dec 2, 2018
Thank you for your choose.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔で快適な部屋
部屋の設備は良く、清潔で快適でした。 ホテルのロケーションが分かりにくいが、シャトルバスもあり（毎時一本程度）、ホテルから浦東空港へのアクセスは確保されている。 空港からホテルに向かう際、タクシーを利用し70元程度かかったので、空港からホテルへのアクセスも充実させてほしい。
Stayed 1 night in Sep 2018
Response from QianYe on Oct 1, 2018
感谢您选择朵儿家，朵儿会继续努力的，期待您的再次光临。

4/10 Poor

Paola, Mexico

Disliked: Cleanliness, property conditions & facilities
Ni tan cerca del aeropuerto
Esta a 30 min de la terminal internacional. Hablan poco inglés. Nos picaron no sé si pulgas o algo en la habitación. Nos dieron la peor habitación nivel 1 daba a la calle y a las 6am personal del hotel hacía mucho ruido risas y gritos.
Stayed 1 night in Sep 2018
Response from QianYe on Sep 21, 2018
亲爱的客官您好，抱歉给您带去的不便，朵儿会努力改善不足之处，期待您的再次光临，感谢！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from QianYe on Aug 28, 2018
感谢客官的选择，朵儿会更加努力，期待您的再次光临，谢谢。

8/10 Good

Ted, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from QianYe on Aug 25, 2018
感谢您的选择，朵儿不会停止前进的步伐，欢迎您常来。

8/10 Good

K, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from QianYe on Aug 19, 2018
感谢您的选择，朵儿会努力的！客官要相信朵儿喔~

10/10 Excellent

トミ, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもモダンなホテルです。 ロビーには書物が並んでおり、宿泊者がのんびりと読書してる姿も素敵です。 フロントも若い方達が多く とても良い笑顔で対応して頂きました。
Stayed 1 night in Aug 2018
Response from QianYe on Aug 13, 2018
Thank you so much，hope to see you again.

10/10 Excellent

Qinxu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
离浦东机场近 环境好 酒店房间很干净
Stayed 1 night in Aug 2018
Response from QianYe on Aug 9, 2018
亲爱的客官您好呀，非常感谢您的好评，要常来喔~

8/10 Good

TAK, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from QianYe on Aug 9, 2018
感谢客官的选择，朵儿会继续努力，期待您的下次到来~

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
翌朝のフライトのために泊まりました。周りにローソン以外基本何もないのでご飯は食べてから向かうのがベスト。朝5時から1Hに一本バスがあります。浦東空港まで20分。フロントの方は非常にフレンドリーで夜遅くに着いてどこかか食べるところないか聞いたのですが申し訳なさそうにパンと牛乳をくれました。部屋は新しくハイセンスで清潔感もあり申し分ないです。今後も翌朝フライトの際は利用します。
Stayed 1 night in Aug 2018
Response from QianYe on Aug 7, 2018
Thank you for your choose，hope to see you again.