Suite, 1 Bedroom, Patio (Upstairs Room) | In-room dining
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Reviews of Mountain Haven Inn

2.5 out of 5
Mountain Haven Inn
1120 East White Mountain Blvd., Highway 260, Pinetop, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Polpop, Chandler AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent cabin-like feel in the pines!
Excellent property, very clean, friendly, quaint. We rented the 2 bedroom suite with kitchenette and are highly satisfied. There are several vignettes outside where you can sit and enjoy wildlife and nature. The room was very nicely set up with every thought about your comfort and needs. From the kitchen appliances provided (coffee maker, blender, toaster, toaster oven, etc.) to the games ranging in a variety of ages. The owner is a lovely lady who takes the time to get to know her guests and takes a few minutes to chat with each one. We will definitely be back!

8/10 Good

Mushroom Hunter, Phoenix AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & comfortable w/ a very friendly owner
We stayed in the 'Tree House', which is the second floor rental in the back of the property. Even though the property is on the main road, it was very quiet for sleeping. We really enjoyed relaxing on the porch which has a table/4 chairs as well as a love seat, and since we were on the 2nd floor we had privacy while on the porch. (The Tree House is the only 2nd floor room). The room also has a full kitchen. There is no AC but we found that the nights cool off fast enough to not be a problem at all. You can tell that the owner Donna has spent a lot of time decorating, lending a cozy cabin feel. She also was very helpful with info regarding bike rentals and restaurants. If you want a comfortable and very clean accomodation that isn't a generic chain hotel, then the Tree House is a great choice!
Comfortable bed
Living room

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Margarita, San Tan Valley, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hostess, Donna, was amazing. She made us feel at home.

10/10 Excellent

Deb, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was a jewel!
Nice place quaint. Donna was an exceptional host. Enjoyed the peace and quiet. This will be my new home away from home every time I go to Pinetop! Thanks!

6/10 Okay

David, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Our stay was nice. The staff was courteous. Only negative thing was the hot water ran out after two showers so the other two did not have a hot shower.

10/10 Excellent

jay, phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, great location nice rooms and amazing customer service.

10/10 Excellent

Joseph, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Me and my wife had a great time staying at the hotel. We would recommend this hotel to are friends.
Response from Donna on Dec 26, 2015
Thanks so much for staying with us, AND appreciating our little cozy Inn. It's always SO heartening when a guest tells us that we're doing the right thing!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money.
Friendly staff, clean room, older facility but well-maintained. Mattress would have been a bit soft for heavier people, but we were fine. We would stay there again
Response from Donna on Dec 26, 2015
Thank you for your comments! We are currently investigating the purchase of new mattresses....

10/10 Excellent

Dorothy, Goodyear, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Relaxing Inn.
Nice quiet Inn, very clean and we just loved Donna, the owner.....and her dog Faith.

4/10 Poor

Granny K, AZ.

Liked: Staff & service
Disliked: Room comfort
convenient local....visiting friends
Donna was lovely, and accommodating...didn't know we couldn't use CC...she let us mail in the payment upon our return home...booking agent (you) did NOT indicate "cash or check only"...this needs to be corrected. As for the place itself...a bit "tired", however, room was (as) clean (as possible given it's run down condition)...bed was comfortable...NO A/C...hardly room to turn around in our room (two queen beds). Parking lot not paved and difficult to navigate pulling in/out....overall, not my ideal place.

8/10 Good

Steve, Scottsdale Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get away
Nice place to stay with a great location. Felt more like a bed and breakfast thanks to the friendliness and great hospitality of the owner Donna.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Mountain Cottage Coziness
This was a cozy and unique place to stay. Perfect for a one night sleepover with my family of four.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
The Inn does not take credit cards for payment.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Weekend
My wife and I had a very relaxing weekend in the Tree house room. The place was VERY clean, the owner ( Donna ) was very nice, friendly, and caring. We plan on staying here every time we come back to Pinetop. Forget the Big Hotel chains, this place beats them hands down,,,,,,,,,,,

8/10 Good

Merrie , Tucson

Liked: Cleanliness, staff & service, room comfort
independent, owner operated, friendly feel
The owner/operator made this stay a wonderful and memorable one. Donna was very welcoming, helpful, and made us feel at home. It sort of looks like an old rustic motel, but it has the feel of a bed and breakfast (but no breakfast). We had the "garden room," which is a 2 bedroom unit, set back from the road. One thing to remember-- cash and checks only. No credit cards.

8/10 Good

Cinda, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, comfortable, and quaint
I stayed in the "Victorian" room. Donna, the innkeeper, was very helpful about recommending places for dinner and breakfast, and made sure I had everything I needed for a comfortable stay. The room was filled with decorative touches in the Victorian style; might be a bit much for some people, but I didn't mind. Each room at the small inn (a converted older motel) had a different "name" or theme--would be interesting to see what they all look like! Well-located on the main street in Pinetop, with shopping and dining close by.

10/10 Excellent

Cord, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the center of Pinetop!
Donna and her family go out of their way to make you feel right at home. They give a feel that has largely gone from anything larger than boutique bed and breakfasts, and they do all of this without charging an arm or leg. I'll be back!

10/10 Excellent

Kenneth, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
The staff was amazingly friendly and accommodating. She did everything from offering suggestions on things to do, to making sure that we had everything we needed. She was great, and the place was everything we needed it to be.