Indoor pool, sun loungers

Reviews of Comfort Inn & Suites Piqua-Near Troy-I75

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 275 out of 551 reviews" "
Rating 8 - Good. 187 out of 551 reviews" "
Rating 6 - Okay. 60 out of 551 reviews" "
Rating 4 - Poor. 18 out of 551 reviews" "
Rating 2 - Terrible. 11 out of 551 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rick

Traveled with family
Clean and has an indoor pool
Stayed 1 night in May 2024
Response from Ankit Mehta on May 12, 2024
Thank you for the positive review! We look forward to your next visit to the Comfort Inn and Suites Piqua

8/10 Good

audrey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower pressure was horrible...
Stayed 1 night in May 2024
Response from Ankit Mehta on May 10, 2024
Thank you for your feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience caused by the low shower pressure. A refreshing shower is an essential part of a comfortable stay, and we understand your frustration.We take guest feedback seriously, and we will be investigating the cause of the low shower pressure in your room. We will take corrective action to ensure all our showers provide adequate water flow.In the future, if you experience any issues with your room, please don't hesitate to let our front desk staff know immediately. We are available 24/7 to address any concerns and ensure a more enjoyable stay.Thank you again for bringing this to our attention. We hope to see you again soon and provide you with a much better shower experience.

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful, clean, and quiet right off the highway.
Stayed 1 night in May 2024
Response from Ankit Mehta on May 10, 2024
Thank you for your kind words! We're delighted to hear that you found our hotel beautiful, clean, and quiet. Providing a comfortable and pleasant stay for our guests is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel fantastic breakfast would definitely wood stay again
Stayed 1 night in May 2024
Response from Ankit Mehta on May 10, 2024
Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience at our hotel and enjoyed our fantastic breakfast. Your satisfaction is our top priority, and we're delighted to know that we exceeded your expectations. We look forward to welcoming you back for another fantastic stay in the future!

6/10 Okay

Jo-Anne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff very friendly. The train every hour by our window loud with horn not great.
Stayed 1 night in Apr 2024
Response from Ankit Mehta on May 2, 2024
Thank you for your review! We're happy to hear that our front desk staff provided you with friendly service.We understand your frustration with the train noise, particularly the hourly horn blasts. Unfortunately, our location does have a train track nearby, and some rooms can be impacted by train activity. We sincerely apologize for the disruption this caused to your sleep.Some of our rooms are situated further away from the train tracks and are not affected by the noise. To ensure a quieter stay in the future, you can mention your preference for a quieter room, or let our staff know upon check-in, and we'll do our best to accommodate your request.We appreciate your feedback and apologize again for the noise. We hope to see you again soon, in a quieter room!

10/10 Excellent

John, Kitchener

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than being a bit out of the way, the hotel was fantastic
Stayed 1 night in Apr 2024
Response from Ankit Mehta on May 2, 2024
Thank you for your review! We're delighted to hear that you found our hotel to be fantastic.We understand that a convenient location is important to many guests. While we may not be in the heart of the action, we do offer easy access to interstate.We're glad you enjoyed your stay overall. We hope to see you again soon.

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were friendly and helpful. Check in was easy. The facilities at this hotel are very good. Breakfast exceeded expectations. The room was comfortable and well equipped. The only down side was that it is located near railroad tracks and the trains run quite often so it is noisy through the night.
Stayed 1 night in Apr 2024
Response from Ankit Mehta on Apr 23, 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed so many aspects of your stay, from the friendly and helpful staff to the comfortable room and delicious breakfast. It sounds like everything exceeded your expectations, except for one thing.We understand your comment about the train noise. Unfortunately, our location does have a train track nearby, and some rooms can be impacted by train activity, particularly at night. We apologize for any disruption this caused your sleep.We do offer some rooms that are situated further away from the train tracks, which may be a quieter option for your future stays. If you plan to return, please let us know your preference for a quieter room during the reservation process, or mention it upon check-in, and we'll do our best to accommodate your request.Thank you again for your feedback. We appreciate your business and hope to see you again soon!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception person was excellent. Very cheerful and efficient. The only issue was a train track close by making noise through the night.
Stayed 1 night in Apr 2024
Response from Ankit Mehta on Apr 22, 2024
Thank you for your review! We're delighted to hear that our reception staff provided you with excellent service. We strive to make a positive first impression, and your feedback lets us know we're on the right track.We understand your comment about the train noise. Unfortunately, our location does have a train track nearby, and some rooms can be impacted by train activity, particularly at night. We apologize for any disruption this caused your sleep.We do offer some rooms that are situated further away from the train tracks, which may be a quieter option for your future stays. If you plan to return, please let us know your preference for a quieter room during the reservation process, or mention it upon check-in, and we'll do our best to accommodate your request.Thank you again for your feedback. We appreciate your business and hope to see you again soon at the Comfort Inn and Suites Piqua!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to find need more signs
Stayed 2 nights in Apr 2024
Response from Ankit Mehta on Apr 16, 2024
Thank you for your fantastic review! We're thrilled you enjoyed your stay at our hotel. We appreciate your feedback about the signage – it's important to us that guests can easily navigate our property.We are currently reviewing our signage to identify any areas for improvement. We will be taking your comments into consideration and exploring ways to make finding your way around the hotel even easier.Thank you again for choosing Comfort Inn and Suites Piqua. We hope to see you again soon!

10/10 Excellent

Tina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Clean rooms, plenty of parking, and convenient location.
Stayed 2 nights in Apr 2024
Response from Ankit Mehta on Apr 12, 2024
Thank you for your fantastic review! We're thrilled to hear you enjoyed our clean rooms, ample parking, convenient location, and most importantly, our exceptional customer service. We strive to provide a positive experience for all our guests, and your feedback is greatly appreciated.We look forward to your next visit to the Comfort Inn and Suites Piqua!

8/10 Good

Micky

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is conveniently located. Very safe.
Stayed 1 night in Apr 2024
Response from Ankit Mehta on Apr 9, 2024
Thank you for your review! We're glad to hear you found our location convenient and felt safe during your stay. We appreciate you choosing Comfort Inn and Suites Piqua!

10/10 Excellent

Kathy, Lexington

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel in nice area. Easy access to dining and shopping.
Stayed 2 nights in Apr 2024
Response from Ankit Mehta on Apr 8, 2024
Thank you for taking the time to leave a review. We're delighted to hear that you appreciated our convenient location. We strive to provide our guests with easy access to a variety of dining and shopping options, and your feedback confirms our efforts.Should you have the opportunity to visit us again, we hope you'll explore the area further and discover all it has to offer.

2/10 Terrible

Brian

Traveled with family
We arrived late in the evening and as a Gold Member we asked for a late checkout. The front desk told us 12pm would be ok instead of 11am. Received a call at 7:30am telling us we needed to vacate at 11am and that the 12pm no longer worked for them. Extremely unprofessional.
Stayed 1 night in Apr 2024
Response from Ankit Mehta on Apr 8, 2024
Thank you for taking the time to share your recent experience. We sincerely apologize for the confusion and disappointment regarding your late checkout request as a Gold Member. We understand the frustration caused by the initial confirmation of a 12 pm checkout followed by the 7:30 am call requesting a vacate by 11 am. This situation falls well short of the exceptional service we strive to provide, particularly for our valued Gold Members.We are currently investigating what caused this miscommunication to ensure it doesn't happen again.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was smooth and the staff was very pleasant. The room was very clean. Breakfast options were plentiful and the dining room was very clean.
Stayed 2 nights in Mar 2024
Response from Ankit Mehta on Apr 1, 2024
Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that you had a smooth check-in, enjoyed our friendly staff, and found the room clean and comfortable. We also appreciate you mentioning the breakfast; we strive to offer a variety of options to start your day right. We look forward to welcoming you back to the Comfort Inn and Suites Piqua soon!

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ankit Mehta on Mar 26, 2024
Thank you for taking the time to leave a review! We appreciate your 4-star rating and your honest feedback.We're always striving to provide a 5-star experience, so we'd love to learn more about what we could have done to earn a perfect score from you.We take all feedback seriously, and your input will help us identify areas for improvement.Thank you again for choosing Comfort Inn and Suites Piqua. We hope you'll give us another chance to impress you in the future.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ankit Mehta on Mar 26, 2024
Thank you for your exceptional 5-star review! We are truly delighted to hear that you had a fantastic experience at Comfort Inn and Suites Piqua.Your positive feedback is incredibly valuable to our team, and it motivates us to continue providing exceptional service and comfortable accommodations for all our guests.While we strive to consistently meet high standards, we'd appreciate it if you could share any specific details you enjoyed during your stay. This valuable information helps us identify areas where we excel and allows us to continuously improve.We look forward to the opportunity to welcome you back again in the future at the Comfort Inn and Suites Piqua.Sincerely,Ankit Mehta

8/10 Good

Judy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and kind. Rooms we nice and basically clean. Shower tap needed some work and carpet smelled a bit musty but overall a good stay.
Stayed 1 night in Mar 2024
Response from Ankit Mehta on Mar 21, 2024
Thank you for taking the time to leave a review! We're glad to hear you found our staff courteous and kind, and that the rooms were overall clean and comfortable.We appreciate you letting us know about the shower tap and the carpet odor. We apologize for any inconvenience this caused during your stay. We'll be sure to have maintenance address the shower tap right away. We're also working on improving the air circulation in the rooms to eliminate any musty smells.Thank you again for your feedback, and we hope to see you again soon!Sincerely,

6/10 Okay

Sheila Ann

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is connected to a mall, which we were unaware of, but fine with. We were able to get our morning walks in, inside the mall every day. Upon check-in, we asked about the pool and hot tub and were told they haven't had a hot tub for many years and the pool was closed due to maintenance. The pool was closed for our entire week stay, which was a disappointment. The pool area is also filled with windows and entire pool area can be seen from the parking lot, which was also strange. Breakfast was till 9 am, but every day, they would start packing up the food a good 10-15 minutes before 9 am. Rooms had comfortable beds, but needed updating. The bathrooms could have used a better cleaning. There were soap/ shampoo spots on the plastic ceiling of the shower that could have come off with a cleaning. Overall, it was an OK stay, if you're not expecting much.
Stayed 5 nights in Mar 2024
Response from Ankit Mehta on Mar 21, 2024
Thank you for your honest feedback about your recent stay with us. We appreciate you letting us know both the positive and negative aspects of your experience.We're glad to hear you enjoyed the convenience of being connected to the mall, especially for your morning walks. We apologize for the disappointment regarding the pool closure during your stay. We're happy to announce that the pool is now open and operational! We understand this would have been a welcome amenity, and we hope you'll consider staying with us again in the future to experience it.Regarding the breakfast service, we appreciate you bringing this to our attention. We strive to offer a complete breakfast selection until the advertised closing time of 9 am. We'll be sure to address this with our breakfast staff to ensure everything is available until the very end. We're currently in the process of making improvements, and your feedback helps us prioritize which areas need the most attention. We apologize that the bathroom cleaning wasn't up to par. Spots like the ones you mentioned should definitely be removed during our cleaning procedures. We'll be following up with our housekeeping staff to ensure this doesn't happen again.Thank you again for your feedback. We appreciate you choosing us, and we hope to provide a more positive experience on your next visit!Sincerely,

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was nice. Breakfast good. Staff friendly. The common areas seem a little older. Good value for the money
Stayed 1 night in Mar 2024
Response from Ankit Mehta on Mar 17, 2024
Thank you for the positive review. We look forward to your next visit to the Comfort Inn and Suites Piqua!

10/10 Excellent

Sharleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great hotel
Stayed 1 night in Mar 2024
Response from Ankit Mehta on Mar 17, 2024
Thank you for the positive review. We look forward to your next visit to the Comfort Inn and Suites Piqua!

4/10 Poor

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ankit Mehta on Mar 12, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to learn more about your stay to address any issues you encountered. Please feel free to reach out to our management team directly so that we can discuss your concerns and work towards a resolution. We appreciate your input and hope to have the opportunity to improve your experience in the future.

8/10 Good

Cathie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ankit Mehta on Mar 12, 2024
Thank you for your review and for choosing to stay with us. We're glad to hear that overall you had a positive experience during your stay. If there's anything specific that you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We value your feedback and hope to welcome you back again soon.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable overnight stay.
Stayed 1 night in Mar 2024
Response from Ankit Mehta on Mar 4, 2024
Dear Guest,Thank you for taking the time to leave us a perfect rating! We are thrilled to hear that you had a very comfortable overnight stay with us. Providing our guests with a cozy and relaxing experience is always our top priority, and we are delighted that we succeeded in delivering that for you.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another fantastic stay whenever your travels bring you to our area.Warm regards,

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was not working at this location. Very disappointing i wish we had been notified
Stayed 1 night in Mar 2024
Response from Ankit Mehta on Mar 4, 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the pool being unavailable during your visit. We understand how disappointing this must have been, and we truly appreciate your understanding.We want to assure you that we are actively working to resolve the issue, and our pool will be up and running within the next few days. We regret any oversight in not notifying you beforehand, and we will strive to communicate more effectively with our guests in the future.We hope to have the opportunity to welcome you back soon for a much-improved experience at the Comfort Inn and Suites Piqua.Best regards,

8/10 Good

Lenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were several trains closeby through the night blowing their horns excessively. The hotel should speak to the railroad.
Stayed 1 night in Feb 2024
Response from Ankit Mehta on Feb 25, 2024
Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the noise from passing trains blowing their horns excessively during the night.We understand that a peaceful night's sleep is essential for our guests, and we share your concern about the disturbance caused by the nearby railroad. While we do not have direct control over the operations of the railroad, we will certainly explore options to address this issue with the relevant authorities to minimize disruptions for our guests in the future.Your comfort and satisfaction are important to us, and we appreciate your understanding and patience as we work to find a resolution to this matter. If there is anything else we can assist you with or if you have any further concerns, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

4/10 Poor

Alison

Traveled with group
Receptionist was very rude upon arrival. Phone in room didn’t work. Nothing done about it. Cars kept us up all night doing donuts in the parking lot. Nothing done about it. Kids were running up and down the halls screaming during the day. Nothing done about it. I’ve been staying here for over 20 years but this might be my last visit. Very disgusted.
Stayed 2 nights in Feb 2024
Response from Ankit Mehta on Feb 19, 2024
We sincerely apologize for the disappointing experience you had during your recent stay with us. It deeply troubles us to hear that your visit did not meet your expectations, especially after being a valued guest for over 20 years.The behavior you described from our receptionist is not reflective of the level of service we aim to provide, and we apologize for any rudeness or lack of professionalism you encountered upon your arrival. Rest assured, we will address this matter with our team to ensure it does not happen again.Regarding the issues with the phone in your room and the disturbance caused by noisy vehicles in the parking lot, we understand how frustrating these situations can be, and we apologize for any inconvenience they caused. Our maintenance team will be promptly addressing the phone issue, and we will also work with local authorities to mitigate disturbances in our parking lot to ensure the comfort and safety of all our guests.Additionally, we regret any disturbance caused by noisy children running in the hallways. Our team strives to maintain a peaceful and enjoyable environment for all our guests, and we will take steps to address this behavior to prevent future disruptions.We value your loyalty as a long-standing guest, and we are truly sorry that your recent experience fell short of your expectations. We hope you will give us another opportunity to regain your trust and provide you with the exceptional stay you deserve.If you would like to discuss your experience further or if there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby train sounding its horn throughout the night.
Stayed 1 night in Feb 2024
Response from Ankit Mehta on Feb 19, 2024
Thank you for your review. We look forward to seeing you soon at the Comfort Inn and Suites Piqua.

10/10 Excellent

Mark

Traveled with family
Check in girl was nice and helpful
Stayed 1 night in Feb 2024
Response from Ankit Mehta on Feb 13, 2024
Thank you for the positive review. I will surely mention this to the Front Desk Attendant who helped you. We look forward to your next Comfort Inn and Suites Piqua visit!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very convenient visiting our son in piqua. Nice pool and breakfast included. Price was very reasonable. We will stay again!
Stayed 3 nights in Jan 2024
Response from Ankit Mehta on Jan 30, 2024
Thank you for the positive review. We look forward to your next visit to the Comfort Inn and Suites Piqua.

10/10 Excellent

Cathy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked around mall shopped and went back to room.Room was on first floor which was easy-to-use since we left early in morning.
Stayed 1 night in Jan 2024
Response from Ankit Mehta on Jan 12, 2024
Thank you for the positive review. We look forward to your next visit to the Comfort Inn and Suites Piqua.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Ankit Mehta on Jan 12, 2024
Thank you for the positive review. We look forward to your next visit to the Comfort Inn and Suites Piqua.

8/10 Good

Rick

Stayed 1 night in Dec 2023
Response from Ankit Mehta on Dec 30, 2023
Thank you for the positive review! We look forward to your next visit to the Comfort Inn and Suites Piqua.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ankit Mehta on Dec 19, 2023
Thank you for the positive review. We look forward to your next visit to the Comfort Inn Piqua!

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ankit Mehta on Dec 15, 2023
Thank you for the positive review. We look forward to you next visit at the Comfort Inn and Suites Piqua

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ankit Mehta on Dec 12, 2023
Thank you so much for taking the time to leave a perfect 10 out of 10 review! We are thrilled to hear that you had a fantastic experience during your stay. Providing excellent service and a comfortable environment for our guests is our top priority, and it's rewarding to know we met your expectations.If there's anything specific that stood out or any additional feedback you'd like to share, we'd love to hear it. Your insights are valuable to us as we continually strive to enhance our guests' experiences.We look forward to welcoming you back to the Comfort Inn and Suites Piqua whenever your travels bring you to Piqua, Ohio. Safe travels!Best regards,

10/10 Excellent

Susan

Stayed 2 nights in Nov 2023
Response from Ankit Mehta on Dec 12, 2023
Thank you so much for taking the time to leave a perfect 10 out of 10 review! We are thrilled to hear that you had a fantastic experience during your stay. Providing excellent service and a comfortable environment for our guests is our top priority, and it's rewarding to know we met your expectations.If there's anything specific that stood out or any additional feedback you'd like to share, we'd love to hear it. Your insights are valuable to us as we continually strive to enhance our guests' experiences.We look forward to welcoming you back to the Comfort Inn and Suites Piqua whenever your travels bring you to Piqua, Ohio. Safe travels!Best regards,

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ankit Mehta on Dec 6, 2023
Thank you for the positive review. We look forward to your next visit at the Comfort Inn and Suites Piqua.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Ankit Mehta on Dec 19, 2023
Thank you for the positive review. We look forward to your next visit to the Comfort Inn Piqua!

10/10 Excellent

Tatiana

Stayed 1 night in Nov 2023
Response from Ankit Mehta on Dec 19, 2023
Thank you for the positive review. We look forward to your next visit to the Comfort Inn Piqua!

8/10 Good

Jeff

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Ankit Mehta on Nov 28, 2023
Thank you for the positive review! We hope to see you again soon at the Comfort Inn & Suites Piqua.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set back in a quiet area off I75. Everything was to our satisfaction
Stayed 1 night in Nov 2023
Response from Ankit Mehta on Nov 28, 2023
Thank you for choosing to stay with us at the Comfort Inn and Suites Piqua and for taking the time to share your feedback. We're thrilled to hear that you found our location quiet and satisfactory. Providing a peaceful and comfortable experience for our guests is always our goal.Should your travels bring you back to the area, we look forward to welcoming you again at the Comfort Inn and Suites Piqua for another excellent stay.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ankit Mehta on Nov 28, 2023
Thank you for the positive review! We hope to see you again soon at the Comfort Inn & Suites Piqua.

8/10 Good

Domingo Dominick, Terre Haute

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to Hwy was very good. Breakfast was NOT good, eggs were watery and tasteless, and available cut off was 9;00 am, 10:00 am would be better
Stayed 2 nights in Nov 2023
Response from Ankit Mehta on Nov 25, 2023
Thank you for sharing your feedback about your recent stay with us. We appreciate your positive note about our convenient location near the highway.We're sorry to hear that the breakfast did not meet your expectations. Your comments about the watery and tasteless eggs have been noted, and we will review this with our kitchen team to ensure improvements are made. We also appreciate your suggestion regarding the breakfast hours, and we will certainly consider extending them for the convenience of our guests.Your insights are invaluable, and we take them seriously as we continually work to enhance our services. We hope to have the pleasure of welcoming you back and providing an improved experience in the future.Best regards,

10/10 Excellent

Sara

Traveled with family
Stayed 1 night in Nov 2023
Response from Ankit Mehta on Nov 13, 2023
Thank you for the positive review. We look forward to your next visit to the Comfort Inn and Suites Piqua

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was only one concierge and about 10 people waiting to check in. I felt bad for her. I payed for 2 queen Beds and I got doubles. There were a lot of kids running around late.
Stayed 1 night in Nov 2023
Response from Ankit Mehta on Nov 13, 2023
Thank you for taking the time to share your recent experience with us. I want to express my sincere apologies for the inconveniences you encountered during your stay.I understand the frustration you must have felt with the check-in process, and I truly appreciate your patience.Regarding the room type discrepancy, I apologize for any confusion or oversight. Your reservation details should have been accurately reflected in the room assignment. Upon further review, we received your reservation for 2 double beds. I will work with Expedia to figure out why there was a discrepancy between what you reserved and what they booked and how we can prevent this from happening in the future. I'm also sorry to hear about the disturbance caused by the running kids. We strive to create a comfortable and peaceful environment for all our guests, and I regret that this was not the case during your stay.Your feedback is valuable to us, and we will use it to improve our services. If your travels bring you back to Piqua, we would be grateful for another opportunity to provide you with the excellent experience you deserve at the Comfort Inn and Suites Piqua.

10/10 Excellent

Shawn

Stayed 3 nights in Oct 2023
Response from Ankit Mehta on Nov 8, 2023
Thank you for the positive review. We look forward to welcoming you again at the Comfort Inn and Suites Piqua.

2/10 Terrible

Austin

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked last minute after being on the road for 10 hours. Woke up around 1:30 am because I was being eaten alive by bedbugs. Terrible hotel.
Stayed 1 night in Oct 2023
Response from Ankit Mehta on Nov 1, 2023
I want to extend my deepest apologies for the distressing experience you had during your recent stay at our hotel. Your feedback is incredibly concerning, and I want to assure you that we take this matter very seriously. I cannot express enough how sorry we are for the inconvenience and discomfort you endured due to the presence of bedbugs.Our maintenance team and our pest control company have thoroughly inspected the room, and they found no signs of bed bugs. Nevertheless, we have treated the room as a precautionary measure to ensure the safety and well-being of our guests. Our priority is to create a clean and comfortable environment for everyone who stays with us.I understand the gravity of this situation, and I assure you that we are taking every necessary step to prevent such incidents in the future. We sincerely appreciate you bringing this to our attention.Warm regards,

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Oct 2023
Response from Ankit Mehta on Nov 2, 2023
Thank you for the positive review! We look forward to your next visit to the Comfort Inn and Suites Piqua.

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room smelled like smoke. They moved us into another room. Needs an update but still good to stay there.
Stayed 3 nights in Oct 2023
Response from Ankit Mehta on Oct 31, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your understanding and patience regarding the issue with the first room, and we're glad our team was able to promptly relocate you to a more suitable accommodation.We value your input regarding the need for updates, and we assure you that your feedback will be shared with our management for consideration. Guest comfort and satisfaction are our top priorities, and we are continuously working to enhance our facilities to provide a better experience for our guests.We are grateful for your understanding and your decision to stay with us despite the initial inconvenience. If you have any further comments or suggestions, please do not hesitate to reach out. We value your feedback, as it helps us improve our services and ensure a better stay for our guests.Thank you for choosing to stay with us. We look forward to welcoming you back for another stay in the future.Warm regards,

10/10 Excellent

William

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here numerous times. Every time it has been a very pleasant experience. Staff is friendly and attentive.
Stayed 2 nights in Oct 2023
Response from Ankit Mehta on Oct 30, 2023
Thank you so much for your kind words and for being a loyal guest at our hotel. We are thrilled to hear you have had consistently pleasant experiences and find our staff to be friendly and attentive. It means so much when we receive positive feedback, as our entire team works hard to deliver an exceptional stay. We pride ourselves on providing attentive service and building relationships with our returning guests. Thank you for recognizing our efforts - it is feedback like yours that motivates us every day to maintain our high standards. We look forward to welcoming you back to the Comfort Inn and Suites Piqua again soon and continuing to provide you with excellent service.