외관

로열 엠파이어 호텔 여행 후기

4 out of 5
로열 엠파이어 호텔
National Road #6, Phum Krous, Sangkat Svay Dangkum, Siem Reap

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 145개 이용 후기 중 65개" "
평점 8 - 좋아요. 145개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 145개 이용 후기 중 17개" "
평점 4 - 별로예요. 145개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 145개 이용 후기 중 1개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

ayoun 님, korea

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
무난한 호텔
직원들도 친절하고 호텔 조식도 괜찮았습니다. 와이파이도 중간중간 끊기지만 그 정도쯤이야.. 다만 얼룩이 남아있는 이불을 주셔서 그거 하난 불쾌했습니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

김호진 님, 경북 포항

좋아요: 청결 상태, 객실의 편안함
편리한위치
그저그런데로괜찬아요 식당직원들 손님대하는태도가 별로였음

10/10 - 훌륭해요

송연주 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
와이파이는 별로지만 가격대비 최고
가격대비 최고입니다. 캄보디아 식으로 5성급이라네요 (우리나라 표준으론 3.5성급쯤 됩니다) 아침 메뉴 많고 호텔 자체가 엄청 큽니다. 여기서 예약하면 신관 구관 중에서 구관 젤 끝방 이렇게 줄 거예요. 그래서 그런지 방에서 와이파이가 잘 안되더군요.

8/10 - 좋아요

Han 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아늑한 침대
Location and facilities are fair. Staffs at front were very nice, But massage was not satisfactory.

8/10 - 좋아요

Sam Seo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서비스에 대한 개선이 필요
시설, 관리 상태는 매우 우수한 편이고, 와이파이도 한 명이 쓸 수 있는 아이디를 제공합니다. 그러나 캄보디아 다른 주변처럼 물은 대단히 좋지 않습니다. 직원들의 서비스에 대한 개선이 이루어 진다면 가격대비 아주 우수한 곳이라 생각이 듭니다.

10/10 - 훌륭해요

Anonymous

좋아요: 청결 상태, 직원 및 서비스
늦은시간 도착에도 불구하고 친절히 맞이하여 주었으며,
늦은시간 도착에도 불구하고 친절히 맞이하여 주었으며, 방배정에 관한 문의 하였을때 제차 확인하여 주는 점에서 서비스 정신이 참 좋았습니다. 방은 시티뷰쪽으로 침대도 크고 깔끔하고 툭툭을 이용한다면 시내도 그리 멀지 않습니다. 주변에 슈퍼마켓도 가깝습니다. 생각외로 너무 괜찮은 방을 괜찮은 가격에 구한것 같아 너무 맘에 듭니다. 다음에 여행을 온다면 다시 이용을 하고 싶습니다. 시간이 없어 수영장을 이용하지 못하여 아쉬웠습니다. 아침식사도 단체손님이 있었지만 부페도 좋았습니다.

10/10 - 훌륭해요

Anonymous

좋아요: 청결 상태, 직원 및 서비스
clean, kind service, nice loca
clean, kind service, nice location

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent and very clean hotel with very helpful and friendly staff, perfect facilities, great location, best food and service. Highly recommend this hotel to everyone.
2022년 7월에 1박 숙박함
답변 제공: Robberto HUN 님, 2022년 7월 20일
Thanks you so much for your give us a good ranking service and on behalf of HODs and staff of Royal Empire Hotel, we are looking to see you back to stayed with us again in the next season.

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a bit of a blast from the past
2022년 6월에 3박 숙박함
답변 제공: Robberto HUN 님, 2022년 7월 20일
Thank you so much for your comment tom our Service

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing place to stay, with a great restaurant and good price
2019년 6월에 1박 숙박함
답변 제공: Pheap 님, 2019년 6월 19일
Dear Mr/Ms. Anonymous, Greeting from Royal Empire Hotel, Siem Reap Angkor-Cambodia ! Thank you so much for your comment and we try our best to served all valued guest during their stayed in our Royal Empire Hotel from our heart hospitality. We are looking to see you again in next trip and on behalf of management and staff of Royal Empire Hotel, May this coming year 2019 bring you success, prosperity; and hopefully we will meet you, your family or friends once again in the coming year!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태
The rooms were spacious the hallways wide and open. The restaurant where breakfast was served was not clean by any description . The hotel suffered from repeated power outages and wifi was questionable at times. The hotel had a very strange policy that a guest in your room for more than 5 minutes would result in an additional daily charge and no food or drink could be brought onto the property. I believe this property has an Expedia 4.2 rating I find that hard to believe.
2019년 3월에 5박 숙박함
답변 제공: Pheap 님, 2019년 4월 30일
Dear Valued Guest, Thank you for your commend for update our service but your commend on more than 5minutes would be an additional daily charge on what, and our policy additional charge only lady joiner fee if you take from outside. For breakfast, WIFI we will double check with department concern. Sopheap

10/10 - 훌륭해요

Philip

This place was very lush and relaxing. The breakfast buffet was pretty descent- get an omelette from the omelette station, delicious! The pool made for a relaxing soak after a long day exploring Angkor Wat. This hotel is a 15 min tuk tuk ride from downtown Siem Reap, so we also visited the peaceful riverfront area- lots of good cafes there! We ate at the hotel restaurant one night and it was delicious. The rooms are very comfortable and spacious.
2018년 9월에 2박 숙박함
답변 제공: Hun 님, 2018년 9월 11일
Dear Mr/Ms. Philip, Warmest greetings from Royal Empire Hotel, Siem Reap Angkor – Cambodia !! A pleasant day to you and do hope this SMS finds you well. First of all, let us thank you very much for your selected our Royal Empire Hotel for your accommodation in Siem Reap Angkor of World Heritage while your holidays in Cambodia. I am so delighted to see your comment and I am so pleased to share your comment to all Department of Royal Empire Hotel and we are looking to see you again our hotel. Best Regards Sopheap

8/10 - 좋아요

Lena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 2박 숙박함
답변 제공: Team Player 님, 2018년 8월 17일
Dear Ms. Lena, Thank you so much for staying with us and voted to our royal empire hotel, we wish you have a good luck in your Career, Royal Empire Hotel

6/10 - 괜찮아요

hide 님, 東京

좋아요: 청결 상태, 직원 및 서비스
朝食ビュッフェが今一つ
朝食ビュッフェの内容が今一つでした。レストランも中国、韓国からの観光客が多くて騒がしかった。 部屋も隣室からの声がうるさかった、
2017년 11월에 1박 숙박함

10/10 - 훌륭해요

Krishanti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid buffett

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
值得入住
有機場接送服務,酒店員工非常友善,地理位置距離市區不遠,坐tak tak5分鐘到達。有機會可以試一試酒店我按摩,雖然有點貴,但是質素是ok的。
답변 제공: Mao 님, 2016년 7월 13일
Dear 值得入住, Warmest greeting from Royal Empire Hotel Team!! Thanks so much for choosing to stay at Royal Empire Hotel and sharing your great experience during stayed with us. We are waiting for your next plan to Siem Reap, Angkor with warmest welcome. Wish you, family and friends with all the best.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Is it really a 4 stars hotel?
We spent 4 days 3 nights there. it was the first time for us to visit Cambodia, we are really attracted by the temple carvings but disappointed with the facilities in the hotel: the swimming pool is small, it looks dirty.
답변 제공: Mao 님, 2016년 7월 20일
It was our great pleasure having you staying with us. we do apologies for any inconvenience caused and will do our utmost to improve on our services in the future. We will look into your comments regarding to the hotel facilities, we ensure you that we will put it on boat to the hotel management teams.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
Pictures are deceiving, overpriced
Positives: hotel staff was very friendly in the lobby. Negatives: - bed was rock hard - everything within the hotel is overpriced (drinks restaurant, tours etc) - far from the main area of siem reap - plates and cutlery were dirty - pool was dirty-rats running around by pool - had to ask several times for clean towels - staff around pool and in restaurants made the females on our trip feel uncomfortable Overall, can get a much better room and experience at a different hotel for the same or lower cost. Stay within walking distance of old market.
답변 제공: Mao 님, 2016년 7월 20일
It touch my eyes while reading your feedback and we do apologies for any inconvenience caused and will do our utmost to improve on our services in the future. Thanks for your time sharing with us.

10/10 - 훌륭해요

Gurmeet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
답변 제공: Mao 님, 2016년 7월 20일
My warmest greeting from Royal Empire Hotel. Thank you so much for voting us as five star ranking with the positive review. We all very pleased to learn that you enjoyed staying with us, as providing best service is our achievement. Please come back to us, we are waiting for your next plan to Siem Reap, Angkor with warmest welcome.

8/10 - 좋아요

Brian 님, South Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice comfortable hotel
Excellent dining facilities, staff very helpful, large room, good air-conditioner. The hotel pool was a bit too warm to be refreshing. It was the warmest pool I've ever swum in. Staff were very helpful. Despite the extremely hot weather the shower in our room was never actually hot (we stayed 4 nights) - it was warm, & satisfactory but not really hot. This sounds racist, but one concern was the large number of noisy Chinese (Koreans?) who don't show enough consideration for other guests. Their habits of picking their nose in public, spitting, very loud conversation, sneezing loudly without covering their mouth, etc, are off-putting. This is not the fault of the hotel - they need the business. Perhaps all hotels in Siem Reap suffer from the same problem.

8/10 - 좋아요

Kalpana 님, Los Angeles, CA USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good nice clean hotel for stay ..

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Truly Royal : Justifying The Name
We stayed here for 3 nights. We liked :- 1. Room was very clean, spacious and functional. The amount of wood work inside the room and in general in entire hotel area was amazing. 2. Hotel staffs were generally very polite and were always ready to help. 3. We booked car for our visit to Angkor Wat from the transport desk of the hotel and were surprised by the royal treatment provided to us. The driver used to provide cold towel & mineral water every time he found that we are sweating or looking tired. The cold towel and chilled water were life saver and very refreshing especially after walking and climbing for hours in hot weather. 4. We reached the hotel at around 9 AM and check in time was around 2 PM but, once we requested, not only they provided the room but also made sure that we had our breakfast for that day. 5. The free pick and drop facility was also great. The driver was very polite and helpful. Over all the hotel justifies it's name - They really provide a royal treatment. We did NOT like 1. Presence of house flies in the restaurant ( I don't understand the reason behind this because it was really very clean.) 2. Poor wifi inside the hotel rooms.

6/10 - 괜찮아요

山さん 님, 日本

団体客が多くてうるさいホテルでした!
団体客が多くて落ち着きのないホテルでした!朝のバイキングが今一つです!オムレツが一番人気で並びます!ほかに美味しい料理がありません!コストを下げているのでしょうか?

8/10 - 좋아요

ヤスエミ 님, 栃木県

좋아요: 객실의 편안함
カンボジアの風が感じられるホテル
窓開けるとホテルの周りのカンボジアらしい景色が一望でき、朝は柔らかな日の光とカンボジアの鳥のさえずりとカンボジアの匂いのするそよ風で目が覚め、ずっと眠っていたくなるくらい気持ちよかったです。

10/10 - 훌륭해요

Rim 님, Brisbane, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is very good and has so many rooms and other facilities. The lovely breakfast and has so many choices for the travelers. We enjoyed our 5 nights stay in this hotels before heading to Sihanoukville. The staff are very friendly people and they organized everything for you if you need help . We would recommend to everyone who would travel to Siem Reap. Regards Rim, Australia

6/10 - 괜찮아요

Lola 님, Australia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Hotel tell was an interesting experince
My friend and I are both young girls and while we are both travellersand know that customs and differ, we both felt the the male staff at the restruant and breakfast buffet were very creepy and even asked for our room number as they hovered around us. Other than this the staff were very attentive though they did try to push their services on us a lot. The room was beautiful, as was the pool and set out of the hotel. Was happy with the breakfast but it wasn't amazing and the gym was old and rusty. over all the hotel was ok. Felt the room was what we paid for but everything else wasn't.

10/10 - 훌륭해요

kin hon 님, hk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
接待我的大堂經理非常有善 , 租車的服務也很好 . 位置近機場 , 坐車出市區 , 也很快 . 但行路就很遠了 . 早餐十分多元化 . 泳池的水 , 較泠一點. 差就附近只有韓國餐廳 , 但價錢 , 味道也非常之好 . 大堂經理還幫我升級房間到new phase , 及泳池景 . 抵玩 , 超值 .

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
comfortable hotel and away from crowd
I stayed there for 3 nights. My booking included pick up / drop off service. However, my flight was 90 min delay and so I was not picked up. Siem Reap is very small so it only cost $7USD to get to the hotel anyway. it is about 10 minutes from the airport. I think they can improve on that. They were very on time when they took me back to the airport on their own nice clean car. it take around 7 minutes on tuktuk to get to the heart of the night market /night life. the room, the pool, the bed, the mattress, the shower, the water pressure are quite comfortable. The wifi is unstable. However, my friends live in Siem Reap told me that the network was not very good in the area. I assume it may be the case in other hotels. This is the hotel I would like to come back. 'for improvement: my friends told me that flight arrival times are available on internet and TV. So it was a shame that management fail to check arrival time and so their staff was waiting for me for hour and I was not picked up.

8/10 - 좋아요

Toto

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Fijn hotel , leuk zwe bad !
Ondanks op de grote N6 gelegen erg rustig hotel , beetje uit het centrum maar dat is dan weer prima te bereiken met de Tuk Tuk voor de deur !

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
房間舒適
地點偏遠,附近沒有食店,距離河口湖十分鐘的士車程。房間舒適,服務良好。

8/10 - 좋아요

Yi

좋아요: 직원 및 서비스
good hotel to stay for holiday
The hotel is a bit old, but with the price and the free airport transport, it is still a good value. The trip organized by the hotel was very comfortable too with aircon car and cold water and towel stored in the car is very thoughtful.

10/10 - 훌륭해요

CHIN 님, Cambodia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It should be royal as the hotel name
Best

8/10 - 좋아요

weng 님, kuala lumpur

좋아요: 직원 및 서비스
Great location and reasonable price
This hotel provides excellent service given the reasonable price. Its located near the temples and town as well.

6/10 - 괜찮아요

Tom

좋아요: 직원 및 서비스, 객실의 편안함
くつろぎやすいホテル
初めてのシュムリアップ旅行でした。 ホテルスタッフのチェンダーさんは日本語も話せる方で気さくに応対してくれ、予定変更にも 快く応じてくれました。感謝いたします。 現地は雨季のシーズンであり、観光から帰った後は床に泥がついていしまったが、きれいに清掃していただき 快適に過ごせました。 ただ、まだインフラが整っていないのか、シャワーの出が悪いのが少し気がかりなところでした。

6/10 - 괜찮아요

Tom Einar

좋아요: 직원 및 서비스
Bra i forhold til prisen
Billig og bra hotell. Litt gammelt og slitt. Kakerlakk på badet. I forhold til prisen var oppholdet meget bra

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasantly surprised with hotel. Great pool and fitness centre. Rooms are huge with good bathrooms and balcony.

6/10 - 괜찮아요

XIUYUAN 님, 北京

좋아요: 직원 및 서비스
健身房差 房间大 网络非常非常非常差
健身房很差,距离市中心比较远,房间比较拉偶

8/10 - 좋아요

Naomi 님, Melbourne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly helpful staff. Large comfortable rooms. In-house spa avaibale

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous hotel!
My family of 5 adults had 2 rooms and stayed here for 4 nights. The rooms were clean, spacious and functional. It was one of the most enjoyable and care-free trip for us. Thanks to the hotel team of polite and pleasant staff. Particularly, we want to thank to Mr Sokkol who personally fetched us from the airport. He also helped to plan as well as to arrange for an excellent, relaxing and economical 3-days tour. His service attitude was commendable. Many thanks also to Mr Narin, the driver assigned by the hotel to fetch from the airport, for the 3-day tour and also back to the airport on our last day. His service was exemplary and beyond his call of duty. For example, on the second day of our tour, we were caught in the rain at Angkor Thom. Mr Narin brought a few umbrellas into Angkor Thom and looked for us in the park to shelter us back to his car. When the weather was scorching hot, he offered us cool towels and cold mineral water which were very refreshing especially after walking and climbing for hours under the oppressive heat.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommended! Thanks to their amazing staff!
Our visit to Angkor Wat and the other amazing temples was made very enjoyable by Sokkol and his team! From the free airport pick-up, the welcome drinks upon arrival to the hotel, the guidance in booking our tour of the ruins, recommendations on where to eat and what to do in Siem Reap, up until the complimentary transfer to the bus station to get to our next destination allowed for a very relaxing and stress free holiday!

6/10 - 괜찮아요

Peiwei

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함

8/10 - 좋아요

Mitsuishi 님, Japan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The building is cultural.
Almost guests are Chinese group and Korean group. They are noisy.

10/10 - 훌륭해요

Pedro 님, Paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muito bom
Assim como o povo do país, os funcionários são muito amáveis. Logo após a reserva feita entraram em contato conosco por email para perguntar o horário do nosso voo. Estavam lá na hora do desembarque. Fomos bem recebidos. Minha esposa adorou o Spa. Enfim! O hotel cumpriu com o que eu esperava!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel in Siam Reap
The staff was excellent and always looked after us. Our fare included airport transport in an air conditioned car. The breakfast buffet was very good. The breakfast room was very busy at peak time. We enjoyed the pool very much. Wifi needs improvement as it was only sometimes available in our room. The room was very big and clean. Tv had deutsche welle and many other good movie programmes. We booked tours with driver and tour guide which was absolutely comfortable (ice cooled towels and water). Highly recommended.

8/10 - 좋아요

Stephen 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel and Beautiful Settings
Good, well received since first day till the end. Well recommended, with good, polite and helpful staff.

10/10 - 훌륭해요

Lucia 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
FANTASTIC HOTEL
My husband and I we had a wonderful honey moon the hotel supervisor Mr Sokkol take care of us , he is awesome and made our stay a great one , fantastic hotel !!! Highly recommended

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
everything was really good. no complaints really, given the condition of the country. the hotel staff were amazing attending to our needs & questions. they even organised a personal tour for both my dad & i around the temples with unlimited cold towels & water, which is of great help after all the walking under the scorching weather. the only down side was the wifi that was hard to access in the rooms. but we has awesome connectivity in the lobby.

10/10 - 훌륭해요

Holger 님, Leipzig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Toll
Perfekt organisierte 2Tage Tour mit allem erdenklichen Service