"Great location and price. The staff were pleasant and answered questions, but I wouldn’t say they were proactive. The room was really nice. Perfect size for just myself. Only real frustration with this hotel and most in Europe- In cold weather, the AC seems to only allow a certain base temperature and it will seem to run the heat even if you don’t want it. I have to leave the window cracked open to be comfortable at night. They say they have luggage storage, but my experience was all that was is a luggage cart. No security and no tickets to ensure that no one can just grab your luggage. "