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아메리카스 베스트 밸류 인 사우전드오크스 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 사우전드오크스
2850 Camino Dos Rios, Newbury Park, Thousand Oaks, CA

이용 후기

5.4
평점 10 - 훌륭해요. 1004개 이용 후기 중 172개" "
평점 8 - 좋아요. 1004개 이용 후기 중 159개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 164개" "
평점 4 - 별로예요. 1004개 이용 후기 중 179개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 330개" "

5.6/10

청결 상태

6.4/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

4/10 - 별로예요

JeungHwan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이 호텔을 이용하지마십시요
이 호텔은 정말 냄세가 ㅠㅠ 시살도 다 부러질것같아서 함부러 만지지 못했습니다
2019년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2019년 5월 29일
Dear Jeung, Thank you for the feedback and we are deeply sorry for the unwanted odor you experienced. We realize that smell plays a big role in comfortability and enjoyment, and moving forward we will provide the necessary fix. We hope there were some things about your stay you enjoyed, and we wish you all the best moving forward.

6/10 - 괜찮아요

Elia

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Isaak

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a disappointing experience at this hotel and I wouldn't recommend it to anyone. The room I was given was dirty, with a strong smell of smoke lingering throughout. To make matters worse, the lock on the inside door was broken, which raised serious security concerns for me. Additionally, the shower only had cold water; there was no hot water available at all. Adding to the frustration, the hotel office was consistently closed, leaving guests to check in and out through a tiny window, which made the process inconvenient and impersonal. Overall, the lack of cleanliness, maintenance issues, and poor customer service make this hotel one to avoid.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 3일
Dear Isaak,In reading your review, it is clear we failed to meet your needs. We are very sorry for not providing you with clean, comfortable, and welcoming accommodations. This is unacceptable, and we will speak with our team about your remarks to ensure improvements are made. If there is any chance to welcome you back and change your perceptions, we would be thankful for it.

2/10 - 너무 별로예요

sarunya

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jasmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Hollie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Cynthia 님, sacramento

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Wesley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Kimberly 님, Camarillo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant and helpful staff
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Hollie

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No heat roaches and no hot water..this place usually great! But tonight was bad …
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 14일
Dear Hollie,We sincerely apologize for failing to provide you with the outstanding experience you've come to expect from us. Your comments have been noted and will be shared with the respective teams to help us improve. We hope the next time you're in the area, you'll give us another chance to regain your trust.

8/10 - 좋아요

Abigail

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Fernando

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Fernando

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
With being the least expensive in Thousand Oaks you would
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Lorenz

8/10 - 좋아요

tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under new managment. Remodling going on in rooms. It a well run and safe envvironment now
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Randy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not like it no hot water no TV service no Internet
2023년 11월에 5박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 19일
Dear Randy,We regret that you didn't have the stay you expected and deserved. Rest assured, your feedback is important and will be shared with the respective teams as we constantly work hard to improve and enhance our guest experience. Thank you for bringing your concerns to our attention, and please consider returning in the future for a better visit.

6/10 - 괜찮아요

Tony

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Derrick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Their is no cable and its twin beds under the king size mattress asked for a snoking room this 1 is not and their is no cable
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 16일
Dear Derrick,Thank you for reaching out and sharing your concerns. Your feedback helps us improve, and we will keep your comments in mind. We hope you will consider returning in the future so we can demonstrate our commitment to guest satisfaction. Safe travels, and we hope to see you again soon.

4/10 - 별로예요

Julia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I know I got for what I paid but most of all furniture was broken, cable didn’t work, very old room including bathroom. Lighting very dimmed and vanity lamp didnt work. We found cockroaches in the room.
답변 제공: Guest Relations 님, 2023년 11월 16일
Dear Julia,Thank you for sharing your thoughts with us. We are disheartened to read your review as it is indicative of the high standards that our team strives to reach. We will be sure to share your comments with our team as feedback for improvement. Please consider booking us in the future so we can show you a much better experience.

8/10 - 좋아요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I liked the staff they were very helpful and went out of their way to make sure we got the right room and it was cleaned.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
False Advertising - Avoid
This is the WORST place I have ever stayed at. Disgustingly dirty. Smelled of urine. Mold everywhere. Stains on the carpets, cigarette burn holes in the blankets. Just the WORST. I will be reaching out for a refund in full. Management/Service at this location was HORRIBLE. The pictures on the site are COMPLETELY inaccurate. Bait and Switch.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Dear Kevin,Your experience is not what we aim to provide our guests, and for that, we apologize. Our housekeeping team will look into your comments and address any concerns they find. Regarding a refund, as your reservation was made through a third-party site, we recommend reaching out to them. We have limited access to billing information. Our team will seize any chance to ensure our property is top-notch, and your feedback will aid us in that effort. Thank you, and we hope you had a safe trip home.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needed a place to stay but cannot recommend here..
The check in was fine, the receptionist friendly - The pool was dirty with foliage floating on it - The lock on the door was broken, and the general cleanliness was bad. The floor felt sticky, the surfaces felt dirty and there were marks everywhere I looked, from the walls to the corners of the bathroom and bedroom and ceiling. The furniture in the room was shoddy and the chair was literally stained with marks and spills. I checked out at 3pm on the second day and asked for a refund was was told no.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 4일
What you have described isn't the experience we want our guests to have and we'll be sure to look into your comments regarding the cleanliness of our accommodations further. We know that we can do better, so please give us another chance to prove it soon.

2/10 - 너무 별로예요

john

별로예요: 직원 및 서비스
2023년 10월에 7박 숙박함

2/10 - 너무 별로예요

Dina

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in woman on Friday was pleasant. However, the room was dirty, the bedding was dirty. There were roaches on top of the fridge. The sink didn't drain, the shower curtain was dirty and didn't stay up, the toilet ran constantly. There were 2 queen beds but only 3 pillows and 2 towels. We tried to get another pillow, they didn't have any. We tried to get another towel, they didn't have any. I asked if i could have some papertowels but they didn't have any. I would have checked out, but my son needed to be to his tournament early and i couldn't find anything else with room.
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 30일
Dear Dina,Though we are grateful you chose us to host your stay, we regret that our accommodations fell below your expectations on this occasion. We assure you that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we take action to rectify the issues you've mentioned and give our rooms the extra attention they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

10/10 - 훌륭해요

Mrs La' Tisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Chris

별로예요: 숙박 시설 상태 및 시설
AC worked good. Bed was comfortable. Clean but definitely needs upgrades,Shower faucet pulled so hard to turn on ,thought i was going to break pipes..Back area noisy,heard freeway all night.. Stated they had some cable TV. EVERY channel was snowing with static, watched baseball playoffs on my phone
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Martha

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Mattress uncomfortable. Tv didn't work and had to change room. Dumpy room. Item from previous guest under the bed. Room didn't smell good.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 16일
Dear Martha,Thank you for taking the time to reach out and share your feedback. Our maintenance team will look into your comment about the TV, and we will be sure any odor concerns are addressed. Please know that our team will work hard to ensure we improve for our valued guests, like yourself. Come back again soon, and we look forward to meeting all your expectations on your next visit.

4/10 - 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The t.v. didn't work
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 15일
Dear Susan,Thank you for sharing your thoughts, and we regret the trouble you encountered with our television. Rest assured, your feedback will be shared with the respective teams as we take action to rectify this matter. In the future, we hope you consider returning and giving us another chance to change your perceptions.

4/10 - 별로예요

Carlos Manuel

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms had no plugs for charging. The microwave was unable to be used (no plug in). No room cleaning during entire stay.
2023년 10월에 4박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 15일
Dear Carlos,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

10/10 - 훌륭해요

Anthony

좋아요: 직원 및 서비스
Not bad. Low prices
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Monika

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dilapidated property, beds falling apart, smoke alarm not connected, old, worn out furniture. Very unappealing room. Bathroom was in terrible shape, there was no way I would take a shower.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

MARK

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
AWFUL
There was building work being carried out on another room. I can only hope that this is because the rooms are all being renovated. I know it's a budget hotel chain, but the room I had was probably the worse I've ever stayed in. Although the bed covers were extremely dated, the bed sheets and mattress were clean. Everthing else had seen better days and looked dirty or was scuffed and marked. There was no hot water first thing in the morning. Fortunately, I was only there a couple of nights.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

tracy

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

George

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont stay here
This by far is the worst hotel experience ever. Dirty dirty dirty
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 6일
Dear George,Thank you for taking the time to share your thoughts. We are disheartened that we were unable to meet all of your expectations. This is not representative of the high standards that we provide for our guests. Your feedback will be shared immediately with our team. Please consider booking with us again so we can show you an amazing visit.

2/10 - 너무 별로예요

José Jorge

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pésima elección no debería estar en sus recomendaciones
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 9일
Dear Jose,It is disappointing to see that your recent experience did not impress you. Please know that we are dedicated to delivering a top-notch stay, and we would be grateful for feedback on where we can focus our attention. We will seize any opportunity to improve. Nonetheless, we apologize and wish you well on your future travels.

2/10 - 너무 별로예요

lucia

가족 여행
별로예요: 숙박 시설 상태 및 시설
Room is smelly linens are DIRTY. FLOOR AND WALLS ARE STAINED.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 28일
Dear Lucia,We always strive to maintain clean and orderly accommodations, and we truly regret that you experienced otherwise. Our housekeeping team will be spoken to, and we will seize this opportunity to improve our day-to-day efforts. Thank you for making your voice heard.

2/10 - 너무 별로예요

Carlos

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No me gusto para nada
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 9일
Dear Carlos,We regret that you didn't have the exceptional experience we are typically known for. If there was anything we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning and giving us another chance to change your perceptions.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Chanel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay here, if you are looking for drugs or prost.
I was very shocked when we arrived to the hotel. We just needed to stay somewhere a few hours and I felt unsafe my daughter checked the mattress and it had blood look like someone was just murdered the room stank. I felt unsafe and it is I’m sure used for drugs and prostitution. I felt very unsafe and left after a few hours because I could not rest.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 23일
Dear Chanel,Thank you for taking the time to leave us a review. We apologize for the way you felt about our accommodations. Rest assured, our team works with law enforcement to make sure that our hotel is safe at all times. We encourage our guests to notify our staff of anything that is less than perfect so we can make any necessary changes to ensure your stay is top-notch. Regardless, we will be sure to share your feedback with our team for improvement. Please consider booking another stay with us so we can show you a better experience.

8/10 - 좋아요

Victor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Close to everything
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Keilani

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Manuel

2023년 9월에 1박 숙박함

8/10 - 좋아요

Miguel

2023년 9월에 1박 숙박함

4/10 - 별로예요

Marlyn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

julie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room we checked into was supposed to be a non smoking room but as soon as we stepped into the room you could clearly smell the smoke. Then we found 2 ladies underwear in the bathroom. We let the front desk know about it then they did move us to a different room. Well the 2 room was no better. Beds were not comfortable at all. My husband went to take a shower and found women’s hair all over the shower wall. After that we decided to check out after being there for only 3 hours. Hotel did not refund us our money. We have stayed at far better 2 star hotels before. This hotel really should be a 1 star rating.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 7일
Dear Julie,We're sorry to hear that you didn't have a good time with us, and we apologize for any cleanliness concerns. Our housekeeping team will look into all your comments further and make changes where necessary. We hope to see you again soon.

2/10 - 너무 별로예요

CARLOS

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함