Dear Jimmy, Thank you for taking the time to share your feedback, which is highly appreciated in order to check and improve our quality standards. We 've read with utmost interest your review, regarding your experience at Simon Apartments and we are sincerely sorry for not been able to meet your expectations. However we would like to point out the following: Simon Apartments is located 1 km away from the center of the city (15 minutes walk). We offered you the top floor apartment, which has panoramic sea and city view, because you asked specifically for it. The apartments is easily accessible by stairs, lit at night. The receptionist offered to help with your luggage, but you said that it wasn't necessary. There is a free parking for our guests in front and beside the main entrance of the property, based on availability. We offered you a free parking spot right in front of our property, so telling that you had to park 400m away, is totally false and misleading. In 25 years in tourism industry, we are always willing to discuss all our guests concerns and find a prompt solution to any problem. It is absolutely not true that the owner responded "you lost buddy, i already got my money". This is at least insulting! We would also like to inform you that according to our policy, we don't offer any refund to guests living earlier. Dear Jimmy, we really feel we acted with high professionalism and reasonably given the circumstances and while we wish the outcome had been different, we stand by our choices.

Dear Guest, Thank you for your valuable feedback relating to your stay with us. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again. Best regards, Ellie Kakoulidi

Thank you for your kind comments! We had provide you your own private parking slot.