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페어필드 인 & 스위트 바이 메리어트 스미스필드 셀마/I-95 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 706개 이용 후기 중 365개" "
평점 8 - 좋아요. 706개 이용 후기 중 174개" "
평점 6 - 괜찮아요. 706개 이용 후기 중 77개" "
평점 4 - 별로예요. 706개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 706개 이용 후기 중 42개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice and quiet, staffs are nice as well
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 5월 23일
Dear Guest,Thank you for the positive comments. We're so appreciative of you and glad that you liked the staff service and had a quiet stay. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Bruce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
None
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 5월 10일
Dear Guest,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Nyah

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water pressure at the sink was weak. There were children (alot-at least 7)were running through the hotel,loud, all night and day. From the pools,playing in gym etc. The pool is way smaller than expected and they had the nerve to charge our card double and of course we had to wait for them to put the money back on our card.
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2024년 5월 10일
Dear Guest,Thank you for writing the review. I was very sorry to hear about the poor experience that you had. We have taken note of your feedback and will address these issues to ensure a more comfortable and peaceful environment for our guests. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.

8/10 - 좋아요

Buffy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Front desk person was on a personal call when we got there, we ended up waiting at least 5 minutes before whispering at me to hand her my ID. She stayed on the call through most of the check in process. She got off the phone in time to tell us where our room was. Aside from that, the stay was pleasant. Our only other complaint is that the TV in the room was very small and I think it was actually a computer monitor, because the picture was so odd you couldn't even really watch it. At the end of the day, we'll be staying at a different hotel next time we're in Smithfield.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 5월 7일
Dear Guest,Thank you for providing the review. It's nice to see that the staff service was good and an overall pleasant stay. We regret any inconvenience you had. Every day we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and you can be sure that your next stay will be nice. I hope that we have the opportunity to serve you.Sincerely,Hotel Manager.

6/10 - 괜찮아요

sherry

2024년 5월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 5월 24일
Dear Guest,Thank you for the review. It's nice to see that you had an overall pleasant stay. We regret if we let you down in any way. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

10/10 - 훌륭해요

LARRY

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to major highway. Clean and comfortable room. Breakfast was good and coffee was too strong. Staff friendly.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 4월 29일
Dear Guest,Thank you for commenting. We are delighted to hear that you had a positive experience with our friendly staff, clean rooms, convenient location, and enjoyable breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

6/10 - 괜찮아요

William

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can get loud being across from the elevator, ice machine, and other items.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 4월 29일
Dear William,Thank you for your stay. We apologize for any inconvenience caused by the noise from the elevator, ice machine, and other items near your room. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experience. We strive to provide a peaceful environment for our guests. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 - 훌륭해요

LARRY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay there often. Staff freindly and helpful. Breakfast was very good. Coffee was good too. Recommend.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 4월 22일
Dear Guest,Thank you for the great comments. We're so appreciative of you and glad that you found friendly & helpful staff service, nice breakfast, and had a good stay. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future.Sincerely,Hotel Manager.

8/10 - 좋아요

Steven

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Bill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 4월 6일
Dear Guest,Thank you for the review. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Lori 님, Trenton

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great stop off on way north from Florida
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 4월 1일
Dear Guest,Thank you for the review. We are happy to learn that you liked the location and had a great stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Guillermo 님, DORAL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property located of interstate 95 , very convenient
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 3월 28일
Dear Guest,Thank you for the review. We're glad to hear that you found our property's location off Interstate 95 to be very convenient. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Ammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Ammy,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 3월 18일
Dear Melissa,Thank you for your kind review. We are thrilled to note that you found the clean room and had a good experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Russell

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was fine. No complaints!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Russell,Thank you for the stay at our hotel. We're delighted to hear that you had such a wonderful experience during your stay at our hotel. It's our utmost priority to provide exceptional service, hospitality, and an overall outstanding experience for our guests. Your satisfaction is truly our reward. We can't wait to welcome you back for another memorable stay with us. Thank you for your kind words and for choosing our hotel.SincerelyHotel Manager

6/10 - 괜찮아요

Paula

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The bed was very uncomfortable, lumpy and old.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 18일
Dear Paula,We apologize for the discomfort you experienced with the bed during your stay. Providing a comfortable sleep experience is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the condition of the bed will be addressed promptly with our management team to ensure that necessary improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Ashley

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Beds weren’t comfortable and the bathroom could have been cleaner.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Ashley,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed about it the maintenance department. We will surely work on it. Please visit us again.SincerelyHotel Manager

6/10 - 괜찮아요

Stacy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Staff was friendly and accommodating but the hotel was less than stellar. The first room I was given had dirty sheets on the bed and the whole floor had a very offensive smell as soon as you got off the elevator that permeated the whole 2nd floor. The desk staff switched my room and floor without a problem but even the 2nd room I was given was not as clean as I would have liked. Overall our stay was ok but I have stayed at Fairfield Inns before and this one does not live up to the standards set by other properties.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 30일
Dear Guest,Thank you for the effort you put into writing this review. It's great to see that you found friendly & accommodating staff service. We sincerely apologize for the issues you encountered with the cleanliness of your first room and the offensive smell on the second floor. We take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that improvements are made in the cleanliness of our rooms and the overall maintenance of the property. We guarantee that you'll like your next experience. I hope that you will stay with us again.Sincerely, Hotel Manager.

2/10 - 너무 별로예요

Jessica

Theyvste not pet friendly, they turned us away
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 13일
Dear Jessica,Thank you for your stay. I am sorry to hear that you didn’t have a pleasant experience at our hotel. We will review your comments and use them to improve, as we are in a process of continuous improvement. We strive to make every guest’s experience an excellent one. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Shahram

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Shahram,Thank you so much for your amazing review of our hotel! We pride ourselves on providing excellent service and an unforgettable experience for our guests, so we are both humbled and grateful for your high rating. We're glad you had such a great stay, and we hope you'll come visit us again soon!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Patrick

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Patrick,It is disappointing to see that your stay was not satisfactory at our hotel, given the low score. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Vincent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Vincent,Thank you so much for giving us such a high rating! We are happy to know that you enjoyed your stay with us, and it was a pleasure to have you as our guest! Thank you for your valuable feedback, and we look forward to seeing you back with us soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close rmto outlet shopping
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 30일
Dear Margaret,Thank you for commenting. I am thrilled to note that you found a convenient location and had a good stay. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. Your repeat stay would be a pleasure and an honor.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Janet,Thank you for giving us a 5-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Maricelyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Maricelyn,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 5-star rating. Please visit us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jeanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Jeanne,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 - 훌륭해요

Julie

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Julie,Thank you so much for giving us such a high rating! We are happy to know that you enjoyed your stay with us, and it was a pleasure to have you as our guest! Thank you for your valuable feedback, and we look forward to seeing you back with us soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jose L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service by the concierge. Very respectful gentleman.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 17일
Dear Jose L,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you received great service from the concierge and found him to be a very respectful gentleman. If there's anything else you'd like to share or if there's anything we can do to make your future even more enjoyable, please feel free to let us know. We appreciate your positive feedback and look forward to providing you with excellent service on your next visit! Safe travels!Sincerely, Hotel Manager

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Nice staff, clean room, convenient area
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Daniel,Thank you for the perfect 10 out of 10 rating! We're pleased to hear that you found our hotel nice, with friendly staff, clean rooms, and in a convenient area. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Nandina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 9일
Dear Nandina,We're glad to hear you found our location great! If there's anything specific about the location or your stay that you enjoyed, please feel free to share. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kristine

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 17일
Dear Kristine,Thank you so much for giving us such a high rating! We are happy to know that you enjoyed your stay with us, and it was a pleasure to have you as our guest! Thank you for your valuable feedback, and we look forward to seeing you back with us soon!Sincerely, Hotel Manager

8/10 - 좋아요

DOUGLAS 님, Venice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel , terrible mattress you can feel the springs , definitely needed to be replaced.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 22일
Dear Guest,Thank you for the review. I am pleased that you found a nice stay with us. We are disappointed to hear that the mattress did not meet your expectations. We have taken note of your comments and will address this issue immediately to ensure our guests have a comfortable stay. Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate your honesty. I hope that we have the opportunity to serve you.Sincerely, Hotel Manager.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 19일
Dear John,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Kimberly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Kimberly,Thank you so much for giving us such a high rating! We are happy to know that you enjoyed your stay with us, and it was a pleasure to have you as our guest! Thank you for your valuable feedback, and we look forward to seeing you back with us soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Andy

좋아요: 청결 상태, 직원 및 서비스
Assigned room across from elevator and ice machine. Noisy all night with people being Loud getting on and off elevator and getting ice. Very noisy. Also bed was not comfortable Needs new mattress Get room far from elevator next time
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 28일
Dear Andy,Thank you for bringing these concerns to our attention. I'm sorry to hear about the issues you experienced during your stay. We appreciate your feedback and will take it into consideration to improve our guests' experience. We're improving daily and are certain that your next experience will be great. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

yolanda

별로예요: 숙박 시설 상태 및 시설
Room needs remodeling.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 24일
Dear Yolanda,Thank you for your feedback. We appreciate your input, and we will take your comment into consideration as we work on improving and updating our rooms. We hope to provide a more comfortable and modern experience on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 21일
Dear Nancy,Thank you for the feedback. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The one bedroom assigned to us had so much road noise I told my wife that I felt as if had slept on a bus bench. The 25 dollar daily parking is at the rear of the hotel and is an open lot that did not feel very safe. Tina from the hotel front desk was fantastic and made our stay a pleasure regardless of the above stated concerns.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 8일
Dear Peter,Thank you for your feedback. We're glad Tina provided excellent service during your stay. We apologize for the road noise and parking concerns you experienced. Your comments will help us improve, and we hope for a chance to provide a quieter and more secure experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
My wife and I wanted two days away to ourselves and everything was great.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 6일
Dear George,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Ciara

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Some what bang for your buck
The hotel itself was very nice. However, my tub was not clean. There was a ring in it and the water took forever to go down.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 6일
Dear Ciara,Thank you for your stay. We're glad to hear that you found the hotel itself very nice; however, we apologize for the cleanliness issue you encountered with the bathtub. Your feedback is important to us, and we will address this matter with our housekeeping team to ensure such issues are promptly resolved in the future. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

johnny

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was excellent. Breakfast could have had more options, but the kids ate so can’t really complain. Overall excellent stay.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 2일
Dear johnny,Thank you for your excellent review! We're delighted to hear that you had a great stay with us. Your feedback about breakfast options is appreciated, and we'll take it into consideration for improvements. We look forward to welcoming you and your family back in the future.Sincerely, Hotel Manager

8/10 - 좋아요

JoAnne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice hotel and friendly staff!
2023년 8월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 29일
Dear JoAnne,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be friendly. Providing a pleasant experience for our guests is our top priority. We look forward to having the pleasure of welcoming you back in the future for another wonderful stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

LARRY

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 14일
Dear LARRY,Thank you so much for giving us such a high rating! We are happy to know that you enjoyed your stay with us, and it was a pleasure to have you as our guest! Thank you for your valuable feedback, and we look forward to seeing you back with us soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Pierre

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 23일
Dear Pierre,Thanks for staying with us! We're glad you enjoyed your stay. Our goal is to provide the best service possible, and your ten-star review is a great reminder of what we're achieving. We hope to see you again soon!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Kelsey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 23일
Dear Kelsey,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

8/10 - 좋아요

Maureen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 19일
Dear Maureen,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a full-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

LARRY

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 7일
Dear LARRY,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Michael 님, Whitinsville

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 12일
Dear Michael,Thank you for your awesome rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 - 좋아요

Walter

가족 여행
좋아요: 청결 상태
Breakfast was mediocre, staff did not have antibacterial dispensers filled, breakfast I tinsels were not fully stocked. Property was nice but management was not conscientious. Not up to Marriott standards.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 9일
Dear Walter,Thank you for sharing your observations. We regret that your breakfast experience fell short of expectations and that certain aspects, such as antibacterial dispensers and breakfast supplies, were lacking. Your comments about management will be taken into consideration for improvements as we strive to meet the standards you rightly expect. We value your input and hope to have another opportunity to provide a more satisfying stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jocelyn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
.
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 9일
Dear Jocelyn,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a full-star rating. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager