스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 샌타로사 사우스 여행 후기

2.5 out of 5

이용 후기

5.4
평점 10 - 훌륭해요. 1005개 이용 후기 중 163개" "
평점 8 - 좋아요. 1005개 이용 후기 중 152개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 203개" "
평점 4 - 별로예요. 1005개 이용 후기 중 184개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 303개" "

5.8/10

청결 상태

6.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

Kathy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The heater/air conditioner was so loud it was very hard to sleep and did not heat up. Everything was old about the room.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Kathy, We apologize for the inconvenience caused by the loud heater/air conditioner and the outdated condition of your room. Your comfort is important to us, and we regret falling short of your expectations. Please know that we take your feedback seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate you bringing these matters to our attention, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay. Thank you for choosing to stay with us.Sincerely,Hotel Management

2/10 - 너무 별로예요

Haroon

출장 여행
별로예요: 편의 시설/서비스
Prostitution, homelessness and drug use around the property. Room was dirty with outdated fixtures. Possible bed bugs and a loud noise going all night made it hard to sleep. Staff never at front desk. Worst $ I ever spent!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 16일
Dear Haroon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management

6/10 - 괜찮아요

Nan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The desk clerk Erik was very helpful and polite. The rooms are large and clean. BUT the property is located right off Highway 101. The noise never stops. Continous sirens. Hard to sleep. I would never stay here again. They shouldn't have skimped on a sound wall.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Dear Nan, Thank you for writing about your recent stay with us and for mentioning Erik and the outstanding service he delivered while you were here. However, please accept our sincere apologies for the noise during your stay. While outside disturbances are out of our control, we sincerely apologize for not providing the tranquil environment you expected. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

2/10 - 너무 별로예요

LeShawn 님, Santa rosa

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Mirna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Se duerme mui agusto tranquilo el lugar
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
Dear Mirna, Thank you for staying with Extended Stay America and sharing your review. Our highest priority is ensuring you have a relaxing and comfortable stay, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

10/10 - 훌륭해요

Megan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Review
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Alma

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Ay jente afuera q parese q no tienen donde vivir pwro de tofo lo demas excelete
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Hi

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was demanding my deposit and the morning worker treated me very badly.
답변 제공: Hotel Management 님, 2024년 1월 20일
Dear Hi, Thank you for selecting us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were great and helpful
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Se tapaba el lavabo y la tina de baño
2023년 12월에 10박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 6일
Dear Jonathan, Thank you for the feedback regarding your stay in our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Danelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

raijeli

가족 여행
좋아요: 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jay

출장 여행, 가족 여행
좋아요: 직원 및 서비스
This is a good value for the price.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Jay, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

4/10 - 별로예요

SARAVANAN

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limited Dinning and Amenities
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 30일
Dear SARAVANAN, We appreciate your remarks about your recent stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to welcome you back the next time.Sincerely,Hotel Management

8/10 - 좋아요

Ladonne

가족 여행
좋아요: 청결 상태
Furniture in dis-repair. Phone did not work. Bathroom door does not latch. Tv closed captions did not work. Stove knobs lying on counter. Only one bath cloth, however there was a sufficient number of towels. Wall mounted thermostat is barely hanging onto the wall. Unit mounted thermostat cover broken.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Melissa

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Shelley

When we went to the hotel there was no room available. You booked a room and they didn’t have one. How can you do that? I had trouble getting through to talking with someone at Expedia. It took me over an hour to get this cleared up. I will never ever use Expedia again.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 14일
Dear Shelley, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management

10/10 - 훌륭해요

Marisela

2023년 11월에 1박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good area and clean but room service everyday would be appreciated
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 26일
Dear Jennifer, Thank you for choosing Extended Stay America and taking the time to share your experience. We're glad you enjoyed your stay and loved our convenient location and clean facility. However, we understand your preference for daily room service and apologize for any inconvenience this may have caused. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Luis

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Poor maintenance and dirt everywhere, unfriendly and unprofessional staff.
2023년 10월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 23일
Dear Luis, Thank you for choosing us and sharing your thoughts. We're grateful for your feedback and sorry about your recent experience. We take your concerns seriously and strive to improve our services and facilities. We aim to provide a comfortable and pleasant stay for all our guests, and it seems we fell short during your visit. Your feedback will help us make necessary adjustments to ensure better experiences in the future. We appreciate your insights and hope to have the opportunity to provide you with a more enjoyable stay on your next visit. Sincerely,Hotel Management

10/10 - 훌륭해요

Bert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick stay
Efficient setup.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Francisco

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t like anything about this place carpet filthy I found long black hairs in the shower a lot of them AC doesn’t get cold it has a bad odor like dogs and the sheets were stain
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 15일
Dear Francisco, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very nice motel i had a queen size bed a kitchen and a full size bathroom. It was very quiet and a pleasure to stay there
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 10일
Dear Robert, We're delighted to hear that you had a very pleasant stay at Extended Stay America. Your satisfaction with the quiet environment, well-equipped room, and full-size bathroom is greatly appreciated. Thank you for choosing our motel, and we look forward to hosting you again on your future travels.Sincerely,Hotel Management

10/10 - 훌륭해요

Claudia

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

luis

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 7박 숙박함

2/10 - 너무 별로예요

Kristie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was so dirty that my feet were black from walking in the room barefoot. The laundry facility was broken and they were “out of” oatmeal the entire week I stayed there, which is one of the only options there are for breakfast.
2023년 9월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 21일
Dear Kristie, We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience with the laundry facility and breakfast options during your stay. Your feedback is concerning, and we take these matters seriously. We will address these issues promptly to ensure future guests are not similarly impacted. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management

10/10 - 훌륭해요

Allan

2023년 9월에 4박 숙박함

6/10 - 괜찮아요

Samantha

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was okay, beds were not very comfortable but did the job for a last minute stay.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 14일
Dear Samantha, Thank you for your review; it's nice you had a pleasant stay with us and enjoyed your last-minute reservation. However, we are sorry for the inconvenience caused with the comforts of the bed in the room. We will note your feedback as we always want to know how to improve our guest experience. We hope you will choose us again and allow us to make a much better impression on a future stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Michelle

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a stay here through Expedia 3 days in advance and had the room paid for. Upon arriving and trying to check in, the guy helping said that he could't find my reservation. I explained to him i had one and the room has been paid for. Basically he said there was nothing he can do i need to call Expedia. I was a mother alone traveling with my two young children out of town. It took over 2 hours to find somewhere else to stay. Expedia called them because i did have a reservation showing in their system. They told me my room was given to someone else and that they were completely booked and could not accommodate me. I was extremely upset and my children were so tired and wanted somewhere to sleep. Will never attempt to stay here again.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 12일
Dear Michelle, We are sorry to hear about the inconvenience you experienced during your recent stay with us. We understand how frustrating it can be to arrive at a hotel and not have your reservation found. We apologize for the inconvenience caused and for the lack of assistance provided by our staff. We would like to assure you that we take this matter seriously and will be addressing it with our team to ensure that this does not happen again. Thank you for your feedback. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

10/10 - 훌륭해요

Lois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, quiet , comfortable. What more do you need
I stayed in a room that was clean, had a refrigerator, it even had a small kitchen. It was very comfortable . Quiet, yet centrally located.
2023년 8월에 7박 숙박함

2/10 - 너무 별로예요

Laura

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Made this reservation for one of our employees who was there for work nearby. When he arrived he found a WARNING sign on the wall stating that "Brass valves and fixtures in this establishment can expose you to lead which is known to the State of California to cause cancer and birth defects or other reproductive harm." When he got to his room, it was very dirty and the door of the room was bent and appeared to have been pried open at some point, didn't appear secure. He said that the area around the hotel was very sketchy, that there were homeless people in the vicinity and in the hall going to his room he saw doorways open with multiple people inside smoking. He was so alarmed at the state of the facility, he did not feel safe. We ended up putting him up at another hotel. The only good thing about this whole experience was that the front desk manager gave us a full refund (the room had been paid for by the company in advance of his stay). I had booked another employee to stay at this hotel the following week, but based on this situation I cancelled the reservation and put that employee in another hotel as well.
2023년 8월에 6박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 8일
Dear Laura, Thank you for sharing your feedback following your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Your feedback is invaluable as we are committed to providing the best experience for our guests. Please rest assured that we will take appropriate measures to address these issues and prevent future occurrences. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

6/10 - 괜찮아요

MARIA

별로예요: 청결 상태
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Marc

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
People hanging out on the car walks drinking and talking loud. Hand to hand drug transactions in the parking lot. A prostitute working in the parking lot. At least I saw the cops drive through the parking lot several times a night.
2023년 8월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 23일
Dear Marc, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Emosi

2023년 8월에 12박 숙박함

10/10 - 훌륭해요

Jair

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you MS. MICHELLE!! WE NEED MORE PEOPLE LIKE YOU IN THIS WORLD.!
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 11일
Dear Jair, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Michelle; we'll gladly share your kind words with her and our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management

4/10 - 별로예요

Gabriel

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We had glow in the dark paint on the ceiling, sink wouldn’t drain. It is on a busy road so louder than I expected. Staff was great. Clientele in that area seams rough. Would. It stay there again.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 4일
Dear Gabriel, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for any disappointment you experience during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure this does not happen again. We would appreciate another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

10/10 - 훌륭해요

Moraima

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bueno
2023년 7월에 4박 숙박함

4/10 - 별로예요

Sergio

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check-in process was not very friendly. I had to ask a few questions that would seem to me are protocol on a check-in process. I had to go look for my room since I was not told where it was. People smoking pot and cigarettes outside my room. Very noise ALL NIGHT LONG. I could hear the family above my room. The room was dated. Their breakfast was a shelf with coffee, a bit of muffins and such. The lady that checked me out was nice.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 25일
Dear Sergio, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

4/10 - 별로예요

Maria

2023년 7월에 5박 숙박함

6/10 - 괜찮아요

Megan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Served purpose, but safety is more important
The property was questionable. Since it is extended stay, they had some units that seemed house people down on their luck. Although many blue collar workers were staying there and I could tell they were hard working. The elevator had been tagged with graffiti (it was removed quickly). Yeah was all over, must have been trash day. Grass was dead. The doors had additional reinforcements on the frames, there were kids screaming at night, the people next to me stood outside on the balcony and smoked constantly, the room seemed nice but details of cleaning were amiss. I had to sign an agreement not to do car maintenance on my car (it was a rental). The building next door, in the back of the lot, had a clicking noise that was unnerving. As a single woman traveler, I would rather safety over price next time.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 12일
Dear Megan, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts, so thank you again. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 - 훌륭해요

Victoria

2023년 7월에 1박 숙박함

4/10 - 별로예요

Fakhar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty horel
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 6일
Dear Fakhar, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

8/10 - 좋아요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super convenient, right off the 101. Lots of fast food type restaurants very close by and shopping as well. Staff very friendly and my room was neat and clean. Very comfortable bed.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 22일
Dear Carolyn, Thank you for choosing us and sharing your feedback at Extended Stay America. We are glad you found your bed comfortable; the location is convenient, with lots of food, restaurants, and shopping nearby. Thank you for the compliments about our staff being very friendly and neat and clean room. We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

2/10 - 너무 별로예요

Gregory

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unclean and Unsafe
Been traveling on business for 40 years. Worst experience at a hotel in that entire time.
2023년 6월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 12일
Dear Gregory, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Zero Stars
Worst, most horrible place I’ve stayed in thirty years. There was a turd in the toilet when I arrived, and the heater smelled like someone had urinated in it. I’d will never use this place or Extended Stay America EVER again. Zero stars
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 4일
Dear James, Thank you for sharing your experience with us. We are sorry to hear about your disappointment during your stay. What you described is unacceptable and does not represent our standards. We take pride in maintaining clean and fresh accommodations and strive to provide an exceptional experience for our guests. We understand your frustration and apologize for not meeting your expectation. We will address this issue to take appropriate action so this does not happen again. We hope you will consider returning so that we prove our commitment to providing the great experience you deserve on this visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Marco

연인과의 여행
Nasty lots homeless everywhere room not clean curtains not closing peaple can wach from outside I’m upset to stay there
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 23일
Dear Marco, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

8/10 - 좋아요

Bradley

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to hen house brewery
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 17일
Dear Bradley, Thank you for sharing your impressions of our hotel. We are delighted that you enjoyed your time with us and that our location, close to hen house Brewery, was perfect for your needs. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management