Souss-Massa-Draa, Morocco hotel rooms at the Kenzi Hotels

"Clean rooms fair selction of food."

"The hotel is quite dated. The room was fine, although I had contacted the hotel prior to arrival asking for a cot to be provided. When we arrived there was no cot, they didn’t bring it until gone 10pm which was so late as the baby couldn’t go to sleep until it arrived. They also only provided 2 towels for the 4 of us so we had to ask for that too. Our balcony was huge but it was shared between 3 rooms and so people would just walk past our room so not much privacy. The pool was freezing cold so couldn’t really use it. The gym was really rubbish and shut for a lot of the day. The sauna you had to pay extra for and was only open certain times and my husband got asked to leave because it was women’s session even though no one was in there. The hammam I had was really nice, but the staff didn’t speak English so I had no idea what to do or what was going on. I have had hamman in the past where you can get a massage with it too but they didn’t seem to want to do that, really weird. The kids club, which was mostly the reason why we picked this hotel was rubbish. We went one day and the staff left so we were unable to leave our child there. The next day it was shut and then the last day it was open but no one in there. When I went to seek them out they said they weren’t going in the kids club but would be playing football which my daughter wouldn’t want. It was really rubbish. They should have a timetable like other places and stick to it. The hotel had a good location"

"Breakfast is ok location is great as an alternative closer to the airport . Staff lovely rooms are huge quiet and everything works "

"Staff was really nice, hotel was accessible and clean. Food wasn’t great besides the Moroccan restaurant which wasn’t included in the half board. The main issue seemed to be the communication amongst the staff, we were told a lot of different things by different people, super inconsistent. This wasn’t anyone’s fault, again, staff was lovely, spa was great, but there were lots of little things, missing towels in room often, the bar not serving cocktails when more than a few people are in there, etc. Not a 5 star hotel at all but it wasn’t bad, won’t be staying here again though. "

"Activities were more tailored towards kids, so if you have kids, that is a perfect hotel."

"Great hotel in a great location. Walkable to beach and restaurants. Staff are welcoming "

"Really amazing clean resort. "

"The reception area is lovely but the room was tired and the standard of decoration wasn’t great however we only really use the room for a place to sleep. We had a room facing the sea which also faced the main road, we found it to be quite noisy with cars beeping their horns at 3am and people arguing outside. The gym is almost the worst we have used in a hotel. The pool area was nice and the cocktails delicious. Be aware of a trick we found in the hotel bar and other places in Morocco where they say they can’t give you change and ask to keep it. The Padel courts on site were good, you have to pay extra for these. The breakfast was really nice but 2 of the days there was no clean cups or glasses. The person cooking the pancakes kept handling the food then picking her phone up in between which isn’t very hygienic. There are signs saying you can’t take your own food and drink in, we did see people carrying in some bottles water without being challenged. Overall for the price it was acceptable."

"Food was good and facilities and space were really nice. Service is grease only if give most staff tips. On top of cost for the accommodation even if you pay full inclusive, it helps giving tips if you want a good service. We had to change rooms as there were cockroaches everyday since we got in. Second room was better but if you call reception, they would normally ignore requests or forget. Overall was ok but it’s not the usual 5 star hotel we have been before. It’s more a 4 star hotel. "