We encourage all guest to check the room immediately.If I had saw such activity in the room, I would not have brought in my luggage. Also, I would have informed the front desk immediately. I would not have touched or removed anything. Many times, you never see one ant, you see an ant trail. We take pride in providing a clean and comfortable environment. Again, all guest who visits our property are informed to check the room upon entering; all of our guest can attest to it.

Good day Ali,We appreciate your feedback.We are glad you allowed us the opportunity to address your concern so that your stay would be comfortable.Thanks again.

Good day Ashish,We appreciate your feedback; however, it would have been more appreciated if you inform us of your issue with the shower and the smell of the room while onsite. We provide a contact phone number upon arrival so that guest can inform us of their concern.Thanks again for your feedback.

Good day Juan,We appreciate your feedback.We hope to see you again soon.Thanks again for staying with us.

Good day Bruce,None of the rooms have shades, only blinds.We were unaware that the water was not hot; we encourage everyone to check the room immediately and share your issues and concerns so that it will be addressed prior to you leaving our establishment. We are available 24 hours to all of our guest; If anyone has an issue with your room at any time, we encourage you to call the number provided to you at check-in. If you do not inform us of the issue, we cannot address it.

Thank you Seran.We are always looking for feedback and suggestions.We hope to see you again soon.

Thank you Mario.We hope to see you again soon.

Thank you llia.We hope to see you again soon.

Thank you Nicki.We are always looking for feedback and suggestions.We hope to see you again soon.

Thanks Tien Hsing.We hope to see you again soon.

Good day James,We welcome feedback and will address your concerns.Thanks again.

Good day Dustin,Thank you.We hope to see you again soon.

Good day Angel,We are available 24 hours to all of our guest; If anyone has an issue with your room at any time, we encourage you to call the number provided to you at check-in.

Good day Jorge,Thank you.We hope to see you again soon.

Good day Maria,Thank you.We hope to see you again soon.

Good day Anonymous,Our two beds and kitchenette rooms have midsize fridge and microwave. You reserved a Standard King room.All of our rooms are wood flooring, therefore it will be set to the temperature outside.We were unaware that your TV cable was unplugged; We encourage everyone to check the room immediately and share your issues and concerns so that it will be addressed prior to you leaving our establishment. If you do not inform us of the issue, we cannot address it. We are available 24 hours to all of our guest; If anyone has an issue at any time, we encourage you to call the number provided to you at check-in.

Thank you Karen.We hope to see you again soon.

Thank you for staying with the Emerald bay lodge, we are happy you enjoyed your stay, we look forward to seeing you again, thank you.

We are happy to hear you had a great stay, our rooms are small but cozy, our staff do there best to make every stay welcoming, thank you.

Thank you for choosing the Emerald bay lodge, we look forward to seeing you again.

Thank you for choosing the Emerald Bay, we work hard to make every guest stay as comfortable as possible, we look forward to your next stay, thank you.

Thank you.

Thank you.

we are still working on completing the final renovations, but yes our rooms are small but cozy, thank you for staying with us.

thank you.

thank you.