"My stay was extremely disappointing and not worth the $400–$500/rate. I chose this hotel specifically for the amenities after confirming both before booking and again before check-in that I would be able to use the pool and hot tub with spa services. At check-in, I also confirmed this with the front desk representative, who consulted her manager and verified access.
While check-in was pleasant, the room was unacceptable. It had burn holes in the carpet, dirty vents, windows, and cabinets, and the bed did not appear clean. Most concerning, there was an exposed live wire sticking out of the nightstand, creating a safety hazard. The room also lacked basic conveniences such as a way to charge my phone. Housekeeping confirmed the room had just been cleaned.
After reporting these issues, I had to wait for a room change, causing me to miss a dinner reservation w/friends visiting from out of town. The replacement room was smaller and still rundown.
I then learned I could not use the amenities I specifically booked the hotel for. I was told there was a private event, no towels were available, management had restricted guest access to the hot tub, and there was a $75 spa min to which they were not accepting appts. Management acknowledged my concerns but offered no resolution and promised a follow-up that never happened. Still waiting for calls back.At checkout, valet took over an hour to retrieve my vehicle despite showing Id, and proof of ins. This is a 1 star at best."
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