Southern Illinois, Illinois hotel rooms at the Independent

"Parking was okay. No breakfast after 9"

"When we arrived there was no staff to check us in. We waited over 25 minutes ringing the bell. Attempted to call the number to the hotel and it went straight to voicemail. Finally a girl came out of one of the rooms nearby looking like she just woke up to check us in. No apologies. Then we make it to the room. Reason we had booked this was because of the 2 queens and a pull out. The pull out was a joke! The mattress on it was as thick as cardboard so if you like bars in your back then you’re in luck. Also no linen for the pull out so I had to go down and talk to our sleepy lobby attendant. Don’t expect your room to be made up during the stay. Also the air is random in the room where it will blast cold air about once an hour. Made the mistake of staying here and if it were any longer I would’ve changed hotels."

"The hotel itself was super outdated. Paint chipping off of the walls, giant cracks in the ceiling. The non smoking room smelt like smoke. The sheets were stained and disgusting. The toilet made a loud winding noise for a good 5 min. After flushing. Once we saw giant spiders crawling down the walls me and my 2 small children packed up and had to leave in the middle of the night."

"Cleanest hotel we have been in. If we go back to area we would definitely stay there again. Staff was so friendly from our check person to the check out person. "

"It was OK"

"This property is awesome. Great location and friendly staff. They have complementary breakfast and dinner. Who does that? My new favorite hotel chain. "

"Breakfast was great. The free drinks the evening before was very nice."

"Everything was good"

"This place was absolutely filthy. I dont think they clean the common areas. The first room we checked into smelled so bad of urine we had to switch rooms. The second room was musty and dirty. I was running late or I would have asked to cancel the room. Wont ever stay here again."