외관

스파르탄버그 메리어트 여행 후기

3.5 out of 5
스파르탄버그 메리어트
299 North Church Street, Spartanburg, SC

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 589개" "
평점 8 - 좋아요. 1001개 이용 후기 중 222개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 110개" "
평점 4 - 별로예요. 1001개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 36개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
괜찮은 호텔
Greenville airport(GPS)에서 UBER로 약 $25불 거리, 아침부페, wifi 모두 좋았고 주변 경치가 괜찮습니다. 다만 시내와는 거리가 좀 떨어져 있고 비교적 조용한 호텔입니다. 암튼 주변 지역의 호텔과 비교했을 때 괜찮은 곳 중에 하나라고 생각합니다.
2019년 4월에 2박 숙박함
답변 제공: FHall 님, 2019년 5월 21일
Thank you for your comments. We value your opinion and will share with our staff. Enjoy your day.

8/10 - 좋아요

Hyundai 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good, but..
Good except loud Train sound in the early morning
답변 제공: Spartanburg Marriott 님, 2018년 3월 13일
Thank you for taking the time to leave us a 5-star review! We are happy to hear that you enjoyed your stay and we look forward to your future reservations!

8/10 - 좋아요

John 님, Hagerstown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 7일
It's great to hear you enjoyed the Spartanburg Marriott! The team takes pride in creating a comfortable and welcoming environment for all guests. Thanks for sharing your positive thoughts, and may future visits be just as delightful.

10/10 - 훌륭해요

Harvey 님, Mt Pleasant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dependable quality
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 26일
We are proud to hear we have provided consistently impeccable service and hospitality for you at Spartanburg Marriott. We look forward to many more five-star stays with you in the future, Harvey. Thank you!

8/10 - 좋아요

Robert 님, Elmhurst

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The free parking
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 24일
Thanks, Robert, for highlighting our complimentary on-site parking! It's great to know it added value to your stay. We look forward to your next visit to Spartanburg and hope it’s soon!

6/10 - 괜찮아요

Miguel

가족 여행
별로예요: 편의 시설/서비스
The room was not what I expected for this price….
2024년 4월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 16일
Miguel, we apologize for any disappointment regarding your room. Your satisfaction is important to us, and we hope you will share more details about your stay so we can work to address any concerns promptly. Thank you and we hope for another chance to make a better impression.

10/10 - 훌륭해요

Brenda Marie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and dinning is wonderful
2024년 4월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 10일
Brenda Marie, we appreciate your positive feedback about our staff and onsite dining. Our team is dedicated to providing exceptional service, and we're thrilled that you felt well taken care of during your stay. We hope to have the pleasure of welcoming you back soon!

10/10 - 훌륭해요

Clark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 10일
Thank you, Clark, for choosing us for your stay in Spartanburg! We're so glad that you had a great experience, and we appreciate your five-stars. Please come back soon!

10/10 - 훌륭해요

Daniel 님, Griswold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location to all the brewery’s and food. All walkable. Great fire pits outside just Needs to make sure not to run out of propane. Overall great hotel. Would say again
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 3일
Thank you for sharing your positive experience, Daniel! We're glad you liked our walkable location and the nearby dining options. The outdoor fire pits are a favorite amenity among our guests, and we'll be sure to keep them well-supplied with propane for your future visits. We hope to see you back soon at the Spartanburg Marriott!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 1일
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Michelle.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 1일
Thank you, Mark, and we can’t wait to welcome you back again for another five-star stay!

10/10 - 훌륭해요

latoya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 20일
Latoya, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back!

2/10 - 너무 별로예요

LAURA

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible customer service. Sent text thru Expedia that my check-in would be late 1130 to midnight to please make sure I had my room with queen beds because I had four people my two grandchildren and my daughter-in-law and myself. Just to make sure I called the Marriott personally and spoke to Chloe at 10:29. She said yes ma’am we got your message I said make sure I have two beds. There are four of us. We are exhausted from dance competition and the granddaughters have to get up at 6 AM to dance again no problem she said we arrive at 12:05 no queens only king with pull out. Was very upset, but took the room then no parking in a very dangerous area. No security showed up at the hotel. The front desk didn’t even offer a complementary water get to the room. There’s no sheets blankets or pillows for the pull out have to go back downstairs the night Clerk has no key to the storage. They do not offer us another room I had to pay for another king room it is now 1:24 in the morning. And we are just now getting in our rooms. My granddaughters are exhausted, crying and upset. They have to dance first thing in the morning. This is absolutely the worst customer service I have ever experienced. Not Clerk did not even offer us a free water. I had to go to the bartender and ask if there was somebody else that could help. I have stayed in a lot of Marriotts in the last 30 years. This is by far the worst experience I’ve ever had.
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 20일
Laura, we apologize for the frustration you experienced during your stay. Although room type is based on availability at the time of check-in, we always aim to accommodate our guests' preferences, and we sincerely regret that we were unable to do so for you on this occasion. It's very disheartening that the room you were given was not properly made up for your needs and that our team's handling of the situation fell short. We will be addressing this internally to improve our service and ensure a more convenient experience for our future guests. Please allow us another chance to improve your impression of us.

6/10 - 괜찮아요

Amie

가족 여행
Malfunctioning lamp/?Electrical issues in first room, we were moved but room reeked of smoke. Next door guests slammed their door many times late at night keeping us awake, but can’t blame the hotel for that Toilet overflowed but maintenance came to fix promptly. Nice front desk staff, prompt resolution of issues. Excellent breakfast but limited dining hours
2024년 3월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 18일
Thank you for your patience and understanding, Amie, despite the issues with your rooms and the disturbance from other guests. We're heartened to hear our front desk staff and maintenance team were able to address your concerns quickly, and we'll be using your comments to ensure these problems aren't repeated moving forward. Your compliments on our breakfast are much appreciated, and we hope to welcome you back soon for a stay that's truly seamless from start to finish.

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 6일
Thank you for taking a moment to share your positive score, William! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

10/10 - 훌륭해요

Tommy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
pleasant staff and convenient to downtown Spartanburg
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 6일
Tommy, we appreciate your compliments on our friendly service and prime location. It's wonderful to know our guests enjoy exploring downtown Spartanburg from our doorstep! Hopefully, you will think of us again for your future visits to the area.

10/10 - 훌륭해요

Victor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for Spartanburg!
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 4일
Victor, it's wonderful to know our hotel met your needs during your visit to Spartanburg. We appreciate your five-star review and eagerly await your next stay!

10/10 - 훌륭해요

Gayle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved that it was close to the Spartanburg Auditorium
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 2일
Gayle, thank you for sharing your positive feedback about your recent stay with us at Spartanburg Marriott. We're delighted to hear that you loved our location and that it served your travel needs perfectly! We would love to have you return for another enjoyable getaway anytime!

8/10 - 좋아요

Matthew 님, roanoke

2024년 2월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 28일
Thank you for your 4-star rating, Matthew! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

8/10 - 좋아요

donnie

2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 21일
Our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again, Donnie.

8/10 - 좋아요

Glenn

가족 여행
좋아요: 청결 상태
Getting a little long in the tooth.
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 27일
Glenn, we're grateful you chose to stay with us and took the time to provide feedback. Although we're pleased by your positive rating, we apologize for any shortcomings you encountered. We are continually working to make updates and enhance our property, and your feedback will be shared with our team. We look forward to the opportunity to exceed your expectations on your next visit to the area.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a nice stay
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 16일
William, your five-star review was a pleasure to share with the team. We all loved welcoming you to Spartanburg Marriott and ensuring a beautiful trip. We hope to do it again!

8/10 - 좋아요

Caleb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Inconvenient getting on to property
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 16일
Thank you, Caleb, for your great score and helpful insights. We reget you had any difficulty finding us. We will look into our signage further to ensure a seamless experience all around moving forward! We hope to welcome you back soon!

6/10 - 괜찮아요

Brian

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 12일
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 6일
Your perfect score has brightened our day, thank you! Come back soon, James!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bartender was absolutely amazing! Spent more time hanging at the hotel bar then out on the town! Staff was fantastic! Thanks Taylor for making our trip a blast!
2024년 2월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 7일
We're thrilled you had such an enjoyable time at MESH Lounge! Your high praise will be shared with Taylor and the rest of our bar team. Thank you and we look forward to serving you again during your future trips to Spartanburg!

10/10 - 훌륭해요

Timothy or Tanya

2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 6일
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

8/10 - 좋아요

Dagmar

2024년 1월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 20일
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 2일
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area, Randall.

10/10 - 훌륭해요

Omar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Conference comfort
Overall great experience.
2024년 1월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 23일
Omar, we're so happy that you enjoyed your time with us at the Spartanburg Marriott! Thank you for your top rating, and we hope for the opportunity to greet you again soon!

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Regularly stay here and always meets needs.
2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 20일
Thank you for your continued patronage, Chris. It's great to hear that we consistently meet your needs on each of your stays. Our team strives to maintain high standards of service and comfort, and your regular visits are a testament to their efforts. We look forward to welcoming you back to Spartanburg Marriott again soon and continuing to provide you with a satisfying experience every time.

2/10 - 너무 별로예요

John

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The front desk staff were smiling sweet talking do nothings. The first day we had room service and not again for 5 days. I asked 3 times to get a blanket before one was delivered. We discovered we were leaving the DND sign on till 11:30a. That was ok the 1st day, but not afterwards. The sign was removed at 10:00am still no service. There was no checking on us even when discussed with the staff. I find fault with the front desk not the room service people. They followed up very little. I was able to chase people down or ask the front desk or get a maintenance person to help to get wash clothes and coffee. We have someone in the hospital, so other family had already made reservations with you and experienced the same lack of service at the front desk. No one on duty for several minutes. They had made reservations for queen beds but no room was available except king beds. I'll let them tell their own full story. But let me add as they were checking in a different customer was saying the same things. Get your act together.
2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 20일
Thank you for taking the time to share your experience, John. We deeply regret to hear about the challenges you faced during your stay, particularly with the room service and the responsiveness of our front desk team. It is concerning that your requests for a blanket and room cleaning were not promptly addressed. Our goal is always to provide attentive and efficient service, and it seems we fell short in this regard during your visit. Additionally, the issues your family encountered with room reservations and service at the front desk are equally concerning. Your feedback is invaluable as it helps us identify areas where we need to improve, especially in terms of training and service follow-up. Please be assured that these issues will be addressed with the relevant teams to prevent such occurrences in the future. We apologize for not meeting the standard of service we strive to provide and hope to have the opportunity to regain your trust and demonstrate the high level of service we are known for.

10/10 - 훌륭해요

Ernest

연인과의 여행
Very clean room. Friendly staff. Was very helpful. They gave us a early check in. And I’m blind and they were very accommodating.
2024년 1월에 7박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 20일
Thank you for your review, Ernest. It's wonderful to hear that you found your room pristine and our team impressive. We're particularly glad to know that the early check-in and the accessible accommodations enhanced your experience with us at Spartanburg Marriott. Providing a welcoming, supportive environment for all guests is a top priority, and it's heartening to hear that we succeeded in making your stay comfortable and enjoyable. We look forward to welcoming you back again for another pleasant visit.

2/10 - 너무 별로예요

John

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The front desk staff were smiling sweet talking do nothings. The first day we had room service and not again for 5 days. I asked 3 times to get a blanket before one was delivered. We discovered we were leaving the DND sign on till 11:30a. That was ok the 1st day, but not afterwards. The sign was removed at 10:00am still no service. There was no checking on us even when discussed with the staff. I find fault with the front desk not the room service people. They followed up very little. I was able to chase people down or ask the front desk or get a maintenance person to help to get wash clothes and coffee. We have someone in the hospital, so other family had already made reservations with you and experienced the same lack of service at the front desk. No one on duty for several minutes. They had made reservations for queen beds but no room was available except king beds. I'll let them tell their own full story. But let me add as they were checking in a different customer was saying the same things. Get your act together.
2024년 1월에 4박 숙박함
답변 제공: Spartanburg Marriott 님, 2024년 1월 16일
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.Unfortunately, your preferred room type is based on hotel availability and no housekeeping services will be received if your DND sign is on the door.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 - 훌륭해요

Glenda

가족 여행
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 16일
Glenda, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again.

10/10 - 훌륭해요

Rebecca

2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 14일
Thank you for the five-star rating, Rebecca! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

8/10 - 좋아요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great except the breakfast was way to pricey for what was available on the buffet. Also don’t like buffet food.
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 17일
Thank you, Brittany, for your feedback. It's great to know you enjoyed your stay, but we apologize that our breakfast offerings and pricing fell short of your expectations. We're always looking for ways to enhance our guests' experiences and appreciate your input. We look forward to having you with us again and hope to earn that last star.

8/10 - 좋아요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean mattress ok
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 17일
Brittany, thank you for noting the cleanliness of your room and sharing your feedback on the mattress. We strive to offer the utmost comfort to our guests, and your input is valuable in guiding our improvements. We hope to have you stay with us again in the near future!

10/10 - 훌륭해요

Marisol

2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 29일
It's rewarding to see that you had a great stay! Thank you, Marisol, and we hope you'll join us for another five-star experience soon!

10/10 - 훌륭해요

Olga

2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
It was a pleasure to have you as our guest, Olga, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 - 훌륭해요

Timothy or Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Your excellent score is greatly appreciated. Thank you and we can't wait to host you again.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to the auditorium/concert venue down the street. Convenient access and parking.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Thank you, William, for your feedback on your stay at Spartanburg Marriott. It's great to hear that the hotel's proximity to the auditorium/concert venue and the convenience of access and parking added positively to your experience. The team always aims to provide a location that is not only comfortable but also convenient for all the adventures and events our guests might attend. Looking forward to welcoming you back for your next concert or event in the area!

10/10 - 훌륭해요

Anita

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is beautiful. So convenient to the theater down the street. Walking distance and a Krispy Kreme right across the street.
답변 제공: Hotelmgmt 님, 2024년 1월 5일
Thank you, Anita, for your lovely comments about Spartanburg Marriott. It's delightful to hear that you found the hotel beautiful and its location convenient for your theater visit, with the added bonus of being close to Krispy Kreme for a sweet treat. The proximity to local attractions and amenities is something we take pride in, aiming to provide guests with both comfort and convenience. Looking forward to having you stay with us again, perhaps for another theater outing or just to enjoy the area!

10/10 - 훌륭해요

Callie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
We're proud to have earned your top score, Callie. Please come back soon!

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Your perfect rating means a lot to us, Keith! Thank you and we hope to see you back soon.

10/10 - 훌륭해요

Ed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 2일
Thank you for honoring us with a perfect score, Ed! We're excited for the opportunity to welcome you back soon.

6/10 - 괜찮아요

Jocelyn

연인과의 여행
좋아요: 직원 및 서비스
We had an emergency evacuation during the stay. None of the staff were clear about the situation and just left us confused and a bit worried leaving the building for unknown reason.
2023년 12월에 5박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 3일
Jocelyn, we deeply apologize for any confusion caused by the unexpected evacuation. Your safety remains our utmost priority, and we will review our procedures to improve our handling of such situations and ensure our team communicates effectively with our guests. We hope you'll give us another chance for a future stay, as we are committed to earning back your trust.

10/10 - 훌륭해요

Christine

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 30일
Your perfect score has brightened our day, thank you! Come back soon, Christine!

10/10 - 훌륭해요

LUIS A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very open space, friendly and welcoming. I wouldn't say I liked the scampy amount of toiletry. When my room was made, they threw away the soap and did not replace it. The lotion, the same. No replacement. Many little details need attention. Paper seams are open, and a cracked sink. The room information on the TV listed the wrong room number. No paper or pen to leave a note. A beautiful spacious room with cheap motel amenities. Bedding is great. Clean room. The heat was feeble, but it is not cold in South Carolina. I sincerely expect more from Marriott—no explanation of services when you check-in. I had to call to get the password for the internet—nothing in the room. I still think the Hotel is excellent; the details break the perception.
2023년 12월에 5박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 3일
Luis, thank you for taking the time to share your valuable feedback with us. We appreciate your compliments about our welcoming atmosphere, cleanliness, and comfortable bedding. However, we sincerely apologize for the oversight regarding toiletries and other room details. What you've described doesn't reflect our typical standards, and we will work with our team to address these issues and improve the guest experience. We're glad you still think highly of us and hope for the chance to provide a truly flawless stay in the near future.

10/10 - 훌륭해요

Kris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only complaint would be that the bar should be opened Christmas day
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 3일
Kris, thank you for your feedback and five-star rating! We appreciate your suggestion regarding the bar's holiday hours. We'll certainly take it into consideration as we strive to enhance our guest experience. We hope you had an enjoyable stay overall, and we look forward to welcoming you back in the future.