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Reviews of Candlewood Suites South - Springfield, an IHG Hotel

2.5 out of 5
Candlewood Suites South - Springfield, an IHG Hotel
1035 E Republic Rd, Springfield, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 239 out of 349 reviews" "
Rating 8 - Good. 78 out of 349 reviews" "
Rating 6 - Okay. 15 out of 349 reviews" "
Rating 4 - Poor. 9 out of 349 reviews" "
Rating 2 - Terrible. 8 out of 349 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Candlewood Suites is in a convenient location, with a variety of restaurants you can walk to. There was grass for my dog and areas to walk him. The staff was friendly and helpful. Would stay there again!
Stayed 2 nights in May 2024

2/10 Terrible

Jason, Columbia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Candlewood Suites South was a huge disappointment. We saw the 9.2 review on Expedia and expected a nice place. Our room was filthy. There was dog hair everywhere and the carpet by the window smelled like dog urine. It was obvious they never vacuum behind or under any furniture. There were huge chunks of old food behind the couch. On our third night, we contacted the front desk to report the second floor hallway had a strong marijuana smell. They said they would come spray air freshener. The marijuana smell became worse so we decided to pack up and leave for a new hotel at 9:30 at night. The hotel manager offered to move us to the fourth floor, but we were just appalled about the condition of this hotel.
Stayed 3 nights in Mar 2024

8/10 Good

earl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

abbey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times and will continue to do so. Staff is very friendly and helpful. Hotel is in great location. Rooms are clean and beds are comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Albert

Stayed 1 night in Dec 2023

10/10 Excellent

Tambra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fave!
My favorite place to stay in Springfield. I have stayed at several different hotels and this one is my favorite by far!
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

10/10 Excellent

Willard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ashley on Nov 28, 2023
Thank you for staying with us

8/10 Good

Andrew

Stayed 2 nights in Oct 2023
Response from Ashley on Nov 28, 2023
Thank you for staying with us.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay at!
The front desk staff and everyone who works there went above and beyond for us. The rooms was clean, had everything we needed plus the borrow locked downstairs was a huge help! Love the location and definitely will be coming again, mainly for the hospitality and the home like feeling
Stayed 1 night in Oct 2023
Response from Ashley on Nov 28, 2023
Thank you for staying with us. We hope to have you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ashley on Nov 28, 2023
Thank you for staying with us.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk that checked us in was so nice and so accommodating. We really felt like she was happy to have us there.
Stayed 1 night in Sep 2023
Response from Ashley on Sep 22, 2023
Thank you so much for your kind words. We look forward to being able to serve you again on your next trip to Springfield MO.

10/10 Excellent

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
The room was amazing and so clean. The staff were all very friendly. And from the parking lot through the lobby and to the room everything was so immaculate. We will definitely stay again if in town! Thank y’all so much!!
Stayed 2 nights in Aug 2023
Response from Ashley on Sep 22, 2023
Thank you for taking the time out to tell us about your stay. We are pleased to hear your stay went great.

10/10 Excellent

Colleen

Stayed 1 night in Aug 2023
Response from Ashley on Sep 22, 2023
Thank you

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had stayed here previously and was absolutely thrilled with the cleanliness of the room. This time however, my bathroom was not as clean, and the linens on the bed smelled used. I will stay here again for the convenience and the front desk staff is fabulous!
Stayed 2 nights in Aug 2023
Response from Ashley on Sep 22, 2023
Thank you for taking the time out to tell us about your stay. I will be looking into these issues you had during your stay. We work hard to make sure our hotel stays clean and comfortable for all of our guests.

10/10 Excellent

Mary

Stayed 2 nights in Jul 2023
Response from Ashley on Jul 25, 2023
Thank you for staying with us :)

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ashley on Jul 18, 2023
Thank you for staying with us :)

10/10 Excellent

Jessica

Stayed 2 nights in Jul 2023
Response from Ashley on Aug 14, 2023
Thank you for your feedback. We are delighted to know that your stay went great.. :)

10/10 Excellent

Diego

Stayed 12 nights in Jun 2023
Response from Ashley on Jul 18, 2023
We are pleased your stay was great. Thank you for the feedback.

10/10 Excellent

debra

Stayed 3 nights in Jun 2023
Response from Ashley on Jul 18, 2023
Thank you for staying with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient for everything that I like to do in the Springfield area.
Stayed 3 nights in Jun 2023
Response from Ashley on Jun 28, 2023
Thank you for staying with us.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Ashley on Jun 27, 2023
Thank you for staying with us. We hope to see you return on your next trip to Springfield.

8/10 Good

Dorothy

Stayed 1 night in Jun 2023
Response from Ashley on Jun 27, 2023
Thank you for staying with us.

10/10 Excellent

Kimberly

Stayed 1 night in Jun 2023
Response from Ashley on Jun 26, 2023
Thank you for your feedback. It was a pleasure having you with us.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ashley on Jun 23, 2023
Thank you for staying with us. We hope to see you back.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ashley on Jun 19, 2023
Thank you for staying with us and taking the time out to leave us a review. We really appreciate it. Have a wonderful week.

10/10 Excellent

DEANA

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a borrowing cabinet with kitchen appliances and games to play. Was almost as convenient as being at home. A hug perk for us was bringing our 2 dogs. We also enjoyed walking to Hurts Donuts for breakfast and the several dining options within a short walk. Very friendly and accommodating staff at front desk. Will definitely return!
Stayed 1 night in Jun 2023
Response from Ashley on Jun 12, 2023
Thank you for staying with us. We look forward to seeing you back on your next trip to Springfield MO.

10/10 Excellent

David

Stayed 2 nights in Jun 2023
Response from Ashley on Jun 6, 2023
Thank you for your feedback. We hope to see you back here :)

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Was very pleased with our room. Staff was very friendly
Stayed 1 night in Jun 2023
Response from Ashley on Jun 5, 2023
Thank you for taking the time out to tell us about your stay. We are pleased everything went great for you. We hope to see you back on your next trip to Springfield MO.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ashley on Jun 5, 2023
Thank you for your review. We hope to see you back on your next trip to Springfield MO.

10/10 Excellent

Rhonda

Stayed 3 nights in May 2023
Response from Ashley on May 23, 2023
Thank you for staying with us.

8/10 Good

Jane

Stayed 3 nights in May 2023
Response from Ashley on May 23, 2023
Thank you for staying with us. We hope to have you back on your next trip to Springfield Mo

10/10 Excellent

John Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Any issue was addressed with concern. Room 407 had a slight musty odor in the closet. Will stay again.
Stayed 7 nights in May 2023
Response from Ashley on May 18, 2023
Thank you for you feedback. We loved having you all with us. We look forward to having you stay again :)

10/10 Excellent

Rebecca

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff members are super friendly, it’s PET FRIENDLY - our dog enjoyed her stay, the room was very clean, the kitchenette was convenient, and it felt very safe.
Stayed 2 nights in May 2023
Response from Ashley on May 17, 2023
Thank you for staying with us :) We hope to see you back on your next trip to Springfield MO.

10/10 Excellent

Natalie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
I always stay at this hotel when I come to Springfield. It is clean, comfortable and conveniently located. The staff is friendly and helpful and the Mexican restaurant across the parking lot is excellent.
Stayed 1 night in May 2023
Response from Ashley on May 16, 2023
Thank you :) we love that you love it here. We look forward to having you stay with us again.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and nice
Always friendly, accommodating staff, very comfortable rooms, great location. We always enjoy staying here.
Stayed 1 night in May 2023
Response from Ashley on May 16, 2023
thank you for taking the time out to tell us about your stay. We are pleased to hear your stay with us went great. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Clean and quiet! Employees friendly and helpful.
Stayed 1 night in Apr 2023
Response from Ashley on May 2, 2023
Thank you! We hope to have you back on your next trip to Springfield MO. :) Have a great week.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent! Very clean and quiet!! Front desk clerks were professional and very pleasant!!
Stayed 1 night in Apr 2023
Response from Ashley on May 1, 2023
thank you for your wonderful feedback :) We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Karla

Stayed 4 nights in Apr 2023
Response from Ashley on May 1, 2023
Thank you for taking the time out to leave your feedback. It is greatly appreciated.

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night stay. Comfortable and clean hotel. Quiet and convenient to restaurants.
Stayed 1 night in Apr 2023
Response from Ashley on Apr 25, 2023
Thank you for your review. We are pleased you stay went great. We look forward to seeing you back on your next trip to Springfield MO.

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property was nice. Location was convenient. Only negative is that it was a little noisy. Maybe just because it was a Saturday night and the hotel seemed to be pretty full.
Stayed 1 night in Apr 2023
Response from Ashley on Apr 25, 2023
Thank you for your feedback. We hope to have you back with us again sometime ;) .

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Branson weekend getaway 2023
Stay was great only complaint was bathroom vent kept flapping late at night. Let them know and said they’re working on fixing it. Been here before just under medical reasons prior. Liked hotel so much I went for weekend getaway. Close to Branson and still close to bing city of Springfield. Will be back again soon.
Stayed 4 nights in Apr 2023
Response from Ashley on Apr 25, 2023
Thank you for taking the time to leave us your feedback. We are please your stay went great. We look forward to having you back.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, conveniently located off 60.
Stayed 2 nights in Apr 2023
Response from Ashley on Apr 18, 2023
Thank you for taking the time out to tell us about your stay. We are pleased to here everything went great. We look forward to having you stay with us on your next trip to Springfield MO.

10/10 Excellent

Don

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast provided.
Booked through Expedia & it stated they had a hot breakfast. Very disappointed that this was not the case. We spent enough on the room then had to go buy breakfast. I understand it was an Expedia issue but it was still a disappointment.
Stayed 1 night in Apr 2023
Response from Ashley on Apr 17, 2023
I apologize for the inconvenience this caused you during your stay. I know this is extremely frustrating. I will look into this for you.

2/10 Terrible

Rob

Stayed 3 nights in Apr 2023
Response from Ashley on Apr 7, 2023
I'm sorry to see it appears your stay was not great. I would like to know more about your experience so I can make the appropriate changes to make each and every guest stay the best we can.