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힐튼 가든 인-스프링필드, 매사추세츠 여행 후기

3 out of 5
힐튼 가든 인-스프링필드, 매사추세츠
800 Hall of Fame Avenue, Springfield, MA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 501개" "
평점 8 - 좋아요. 1003개 이용 후기 중 317개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 104개" "
평점 4 - 별로예요. 1003개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 32개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Traveled with my tween boys and their friend. Great time. Walked to basketball hall of fame,unos pizza, plan b burger, and cold stone creamery and pool time. Mike at the front desk is ab fab and adorable. His smile and compliments are infestious. I appreciate you.
2024년 4월에 1박 숙박함

4/10 - 별로예요

James

아이를 동반한 가족 여행
Trash in hallways and elevators, mattresses were horribly soft. Breakfast was $17 each. Rooms showed age, broken trim, door knobs. Needs a freshening up.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Yesenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Soorena 님, Wellesley

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Group of very young hockey players that were running inside hotel. mvery noisy until 11 pm. Elevators had become a tool for them to play inside them. very bad
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 3월에 2박 숙박함

8/10 - 좋아요

Nicole

2023년 12월에 1박 숙박함

4/10 - 별로예요

Theresa

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Didn't like the kids and dog running the hallway . Very loud
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Brittaney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to everything we did
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Caryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right off the HWY easy to get to. Close parking
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Janet L

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had read some bad reviews so was a little nervous but everything was perfect. Bed very comfortable, hot tub and pool were great.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick in and out , clean , quiet comfortable

10/10 - 훌륭해요

traci

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was welcoming and bed was very comfy.very nice.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

aldo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing
Amazing
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Rachel

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Crystal

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk person name mike was so friendly and helpful. He was kind enough to comp breakfast the next day bc it was next day. 12/16. Very kind of him and a nice smile and disposition.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Sarupinder

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Jennifer

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Judith

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Blaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Mark

2023년 11월에 1박 숙박함

4/10 - 별로예요

Michele

출장 여행
좋아요: 직원 및 서비스
This hotel is in need of an upgrade, it’s worn and dated. The furniture was worn and chipped, the upholstered chair looked worn and dirty. While my room looked clean at first glance, it’s in dire need of a deep clean. The shower had plenty of hot water, but the pressure dies off after about 30 seconds. My room faced the parking lot but the window has only a sheer curtain and there’s no way to close the heavier curtain to block out light because they’re fixed to the wall and don’t extend over the window. I woke at 3am because the lights went on in the parking lot and lit up the room as if it were daytime (think stadium lights, VERY bright). The noise from the hallway and the connecting room was loud. I could hear everything going on in the other room and hallway; no privacy to speak of. The connecting door to that room was unlocked when I arrived. The mattress was not great and should be replaced. There is a railway alongside the hotel, freight trains go by at least once an hour, it’s very loud and lasts about a minute. The only positive I have is the staff, everyone was very friendly, however, the front desk staff should know not to announce names and room locations for solo female travelers upon check in while there are other travelers waiting in line behind them. Please respect each guest’s privacy. I also liked that there was a security guard/vehicle patrolling the parking lot throughout the night; Springfield is not the safest place. I would not stay here again.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

TONI

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

kathy

2023년 11월에 1박 숙박함

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, next to the Hall of fame and near downtown. Need to fix elevator, not much can be done with train tracks next to the hotel.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Dana

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
A Headache All Around
This was just a getaway for my wife an I. I booked the room on a Sunday night and then monday we had a curve ball thrown at us. We tried to cancel the room within 24 hours of booking it and were unable to do so. That's the first issue.. After shifting things around we were able to use the hotel for the weekend but when we arrived we got put into a double queen instead of the single king we reserved. This would be problem number two.. We went down to front desk and with a speal about booking through a third party WHICH I'LL NEVER AGAIN!! We got moved to a king room.. Starting to look bright? No... The king room was uncomfortable and the TV was so old and laggy that it took a solid two or three seconds for picture to come through when changing the channel. The remote was something from the 1990's and There was no guide to tell you what was playing on the channel... Problem number three.. In the morning you can go down for breakfast, nice but not. They do not include breakfast for $250 dollars a night... Problem 4.. You have to be waited on by staff. WHich was terrible. Food was little better then gas station food. I will not go back to this restaurant and I wont be using third parties to book hotels ever again.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

misha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I still havent received my $50 incidental it been since the 22nd that lead me to believe they never return my $50 i called several times and they said 10 days its 10 days now and nothing something aint right.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

scott

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No shade to block the lights from the parking lot
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it here
2023년 10월에 2박 숙박함

8/10 - 좋아요

Justin

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Property is in need of some regular maintenance. One of two elevators has been out of service for weeks. Lights in bathroom flicker. Television worked but not well. And the first full night and morning the building had no hot water, though they did get that working by the second night.
2023년 10월에 5박 숙박함

8/10 - 좋아요

Kenneth

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Dom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Garry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All good we enjoyed
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Carolyn

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

LInda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
My room was clean and the staff quick to help. But I won’t go back. Property overall feels dated and old. Especially for a Hilton. Bottom sheet was too small to tuck under the mattress and kept bunching up under me. Only one thin blanket in the bed so I kept heat higher than comfortable and air was very dry and parched. TV guide was difficult to find on their website and only listed local call letters so you have to surf through each channel (no guide available with the remote). Lobby coffee only served artificial creamers and breakfast cost $16.95 per person. I don’t eat enough to make it worthwhile.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Melody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Leanne

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Haven’t stayed for a few years, was surprised how aged hotel was. Place was booked solid weekend I was there and only had 1 elevator working.
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Krista

2023년 8월에 1박 숙박함

4/10 - 별로예요

Amy

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
I asked about a walkable downtown and was told that the homeless are aggressive at night. We have children so did not venture out. We also were charged $50 more than what I was quoted via Expedia. Will avoid Hilton in our future travels.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Alfredo

연인과의 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hello. Simply put, there was 1 and I mean 1 elevator operating for all guests during my stay. The wait was ridiculous to come up and down. Further, my reservation included breakfast as per my checkout with expedia and the manager stated there was no breakfast with my reservation. Frustration and upsetting to say the least.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hilton garden inn has been our first choice in looking for a room. However, it is losing its appeal. It’s hard to quantify but it’s not what it once was.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Angelo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The elevator was not working
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Valerie 님, Seal Beach

연인과의 여행
좋아요: 청결 상태
Very disappointed that I did not get any Hilton points due to booking through Expedia. Why does Expedia ask for frequent flyers/stays numbers? Hotel needs renovations of rooms - we had signs of mildew on our bathroom ceiling. Hotel cleans rooms only upon request and room cost does not reflect any discounted prices yet “usual”services are upon request only.
2023년 9월에 5박 숙박함

4/10 - 별로예요

Christopher

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Feces smell
Hotel needs some upgrades. Mattress was warped and majority of the furniture was chipped. Shower water pressure was very weak. Worst was the smell of human feces on the corner of the warped bed. Would not recommend and would not stay there again.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Patricia

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Small expensive pantry to purchase snacks and water. Disppoinyed that we found food from the previous guests in our fridge. And no compensation for the garbage found.
2023년 9월에 1박 숙박함