바(숙박 시설 내)
예약 가능 여부 확인

윈덤 스프링필드 시티 센터 여행 후기

3.5 out of 5
윈덤 스프링필드 시티 센터
700 E Adams St, Springfield, IL

이용 후기

6.8
평점 10 - 훌륭해요. 1005개 이용 후기 중 251개" "
평점 8 - 좋아요. 1005개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 226개" "
평점 4 - 별로예요. 1005개 이용 후기 중 165개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 117개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족할만한 수준
시설은 약간 오래된듯 하나 깔끔함
2019년 5월에 1박 숙박함

2/10 - 너무 별로예요

Levi

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Sometimes things happen but the elevators did not work and you had to either go to the 3rd or 15th floor and walk up or down the stairs to get to and from your room. The phone didn't work for wake up calls or to contact the front desk. Some rooms were not ready at check-in and I had to wait 35 minutes in-line to check-in. Some rooms, not mine, had faulty air conditioning on a muggy day. This was a great hotel. They need to step their game up quite a bit.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Olivia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms
2024년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 8일
Thank you for the nice rating. We look forward to having you with us again soon!

4/10 - 별로예요

mark

별로예요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 8일
I'm sorry your stay was not up to your expectations. Please let me know how we could have improved it.

6/10 - 괜찮아요

Chanta

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
I stay at this property several times a year. The staff are wonderful. The hotel would benefit from some upgrades. There seems to always be an issue with bed bugs and such.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 6일
We take any concerns about bed bugs seriously. If you had any issues with what you suspect were bed bugs, please contact the hotel at (217) 789-1530, Ext. 0.

6/10 - 괜찮아요

Angel

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The suite was not what I’m used to from this franchise. Very outdated for the price. Security locks didn’t work. Plumbing was loud. Curtains were dirty and outdated.
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 6일
I'm sorry for the issues you encountered. Thank you for providing your feedback.

10/10 - 훌륭해요

Benjamin and Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good locaation for tourist sites related to Abraham Lincoln. Front desk staff gave us maps and tourist booklets
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 25일
Thank you for your review. We hope you'll consider us for the next time you're in town!

8/10 - 좋아요

Stephen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Lots of work being done on sidewalk at the time we stayed. Had to walk several blocks to find an open cafe in the morning. Thanks Mojo cafe!
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 15일
I'm sorry our Grille was not open while you were here.

10/10 - 훌륭해요

Cory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There's a Starbucks down on lower level, staff was friendly, parking was easy. Not a whole
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 10일
Thank you for your review! We hope to welcome you back really soon!

6/10 - 괜찮아요

andrea

별로예요: 청결 상태, 직원 및 서비스
Overkill on the room deodorizer
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 29일
My apologies for the discomfort in your room. Thank you for letting us know about it.

6/10 - 괜찮아요

Tracy

Just an older room and needs a few updates
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 28일
Thank you for your feedback.

6/10 - 괜찮아요

Jen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom has chipping paint. No food options anywhere. Including hotel restaurant
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 27일
I'm sorry that you were with us while our restaurant wasn't open. Thank you for letting us know about the condition of your room.

10/10 - 훌륭해요

Aaron

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and we were able to check in early. Parking was easily accessible and is connected to the hotel. Within walking distance to many sights and restaurants.
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 25일
Thank you so much. I'm glad you enjoyed your stay! We look forward to welcoming you back soon!

6/10 - 괜찮아요

Sarah 님, Macomb

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel needs a major upgrade. It’s run down and dirty. The carpet in our room was disgusting, the room smelled like cigarettes, and the towels smelled like vinegar. This is also one of the least accessible hotels I’ve ever visited. If you have mobility challenge, this is not the place for you. We stayed here eight years ago and it was nice. It seems like it’s really gone downhill.
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 24일
I'm sorry to hear about your stay. Please let me know what areas where you feel our accessibility needs to be addressed.

8/10 - 좋아요

travis

2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 15일
Thank you for your review. We hope we can make your next stay even more enjoyable!

6/10 - 괜찮아요

Roger 님, Festus

가족 여행
좋아요: 청결 상태
Na
2024년 3월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 21일
Thank you for your feedback.

4/10 - 별로예요

Cristina

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The heater was extremely loud. The sink handles are broken and unsafe for children. There was a hole in the bathroom vanity and full of dust. The shower tub was peaking and old. I have picture to provide. It’s unprofessional and inconsiderate for the amount paid per night.
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 21일
I'm sorry about your experience. Would you mind sharing the number of the room in which you stayed?

6/10 - 괜찮아요

Gessel Berry

출장 여행
좋아요: 직원 및 서비스
Good - Staff was friendly and room was available a lil' early. The rest - Unfortunately the fitness area was closed, which I did not know about prior to booking. Had I known, I probably would not have stayed at the facility. Additionally, the cleaning staff was working on my room at 9:50AM, with checkout not scheduled until 11AM. Fortunately, I only had a few items to take out, and was able to check out downstairs early. That would have been a waste of time and effort, had I not been ready to check out. The facility was older and needs updating throughout. There was a foul odor in the facility, in the lobby and mezzanine areas. Lastly, my toilet worked, but seemed like it was running constantly and had a very sensitive flushing mechanism..
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 13일
I'm sorry about the toilet in your room and the smell you found. I will pass that on to the appropriate departments. I'm glad the staff was of good service to you!

2/10 - 너무 별로예요

Juan

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Water in shower was ice cold. Called front desk and they sent a maintenance worker who had no tools and just felt the water. Then they put me in a different room and it had the same issues. I didn’t report the second room because I just wanted to go to bed. So I took a cold shower. Old building with a lot of noises and weird layout.
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 21일
I'm sorry about your experience and that our two attempts to correct it didn't work. Please feel free to call the hotel at 217 789-1530, Ext. 0.

8/10 - 좋아요

Nicholas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a long wait to check in at the front desk. They were hosting a conference and it took an extended period of time to get checked in after my arrival, over 20 minutes waiting in line. They should have had more assistance at the front desk for this time.
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 14일
I'm sorry about the long wait at check-in.

6/10 - 괜찮아요

Antonio

단체 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property building was falling apart. All four rooms we had; have issues with leaky faucets; holes in the walls; and toilets that ran all night. Property itself was clean and staff were helpful. Would stay again because of price and easy walking distance to everything.
2024년 3월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 13일
Thank you for your review and feedback!

2/10 - 너무 별로예요

Sarah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 13일
I'm sorry your stay could have been better. I hope we can make your next stay much more enjoyable!

4/10 - 별로예요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태
Room want clean. Pubic hair in the sheets, bathroom floor and shower. Lucky there were two beds so I slept in the other. Didn’t take away the feeling of previous guests leftovers. Told the front desk, they were apologetic and offered free breakfast.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 10일
I'm sorry to hear about the condition of your room. Your feedback is helpful.

8/10 - 좋아요

William

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Great place to stay
2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 1일
Thank you for your review. I hope we can make your next stay even better!

4/10 - 별로예요

Irene 님, Chicago

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 28일
I'm sorry your stay was not as you expected. Thank you for your rating

10/10 - 훌륭해요

Meghan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 25일
Thank you so much! We look forward to seeing you again soon.

4/10 - 별로예요

DeAnne

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were apparently 4 floors I could go To obtain ice. I went to 3 floors before I could get ice. Horrible waits for elevators. Really Concerned about cleanliness.
답변 제공: Front Office Manager 님, 2024년 2월 24일
I'm sorry about the inconvenience with the ice machines. On your next stay, simply call the front desk and we'll be sure to bring up some ice for you!

10/10 - 훌륭해요

Cristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 21일
Thank you for the rating. We're glad you enjoyed your stay and look forward to serving you again soon.

4/10 - 별로예요

Jessie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The water wasnt hot, toilet leaked, smelled like a wet dog, and the room was freezing cold.
2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 21일
I'm sorry to hear that your stay didn't turn out well.

10/10 - 훌륭해요

Brady

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check-in
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 16일
Glad you enjoyed your arrival!

8/10 - 좋아요

TONI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a great hotel with excellent service.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 11일
Thank you so much for the nice review. We look forward to hosting you again soon!

10/10 - 훌륭해요

Steve 님, Terre Haute

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 27일
Thank you so much for your review! Glad to see you enjoyed your time with us!

10/10 - 훌륭해요

Rhonda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 24일
Thank you for the review. I'm glad to hear you enjoyed your stay!

4/10 - 별로예요

Jessica

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property was extremely outdated and honestly kind of creepy. We arrived around 10pm and there was not one person anyway to be seen. Had to ring a bell for service at the front desk. Then our room was dark and dirty. The air conditioner was falling out of the bottom of the unit, the lamp shade was cracked, the carpet was dingy and there were black clumps on the floor, the toilet was small enough to pass as a potty training toilet. This looked as though it were used for locals to have hotel parties. The only plus was there was excellent water pressure. I would not recommend this property to anyone.
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 16일
I'm sorry to hear that you didn't receive the service you deserved and that the room you checked into appears to have not been ready for check-in. Your feedback will allow us to address important concerns.

6/10 - 괜찮아요

luke

2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 16일
I hope that we can make your next stay a more enjoyable one.

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 16일
Thank you for your review. I'm glad you enjoyed your stay!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is in need of a major renovation. It smelled and was very loud. Carpets dirty and bathroom had used towels hanging in bathroom when we checked in.
2024년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 9일
It appears that your room was found dirty at check-in, for which I am sorry. Thank you for your feedback so we can address these issues.

8/10 - 좋아요

Arthur

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 9일
I appreciate you taking the time to leave a review. Please come see us again soon!

8/10 - 좋아요

Angela

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 9일
Thank you for your review! I hope that we can make your next stay even better!

8/10 - 좋아요

Carolina

2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 29일
Thank you for your review. We look forward to serving you again!

4/10 - 별로예요

Jennifer

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Don’t believe everything on the internet
I picked this hotel because of the proximity to where I would be working and it showed the amenities included: a pool, a bar, a restaurant, a gym, breakfast for a surcharge and a pillow top bed. Sounds good, right? Instead there was no restaurant or bar, pool was closed, gym was closed, no breakfast and a mattress topper that did not stop me from feeling the bed springs. There was no refrigerator in the room or microwave and not even a smart tv. Kudos to housekeeping for keeping the property and room clean though.
2024년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 9일
We have a restaurant on our lobby level which is the Grille and a breakfast outlet called the Breakfast Grille. Our pool is open but our fitness room is being renovated.

6/10 - 괜찮아요

diane

가족 여행
좋아요: 직원 및 서비스
Pool was down. Restaurant closes too early for a Friday night at 9 and lounge closes at 10. Room was clean and beds were comfortable. The front desk staff were very friendly.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 6일
I'm sorry that our restaurant closed before you were able to enjoy it. Thanks for sharing your feedback!

10/10 - 훌륭해요

Lisa

2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 27일
Thank you for your rating! Please consider us for a future stay!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
The heater was loud, and the bathroom sink and tub did not drain well. The hot water didn't work well or hardly at all when the room next door was using the shower. There is no couch or extra chair in the room with a king size bed.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 6일
Was our engineering staff able to help you with the issues in your room?

4/10 - 별로예요

Leslie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 2일
I'm sorry to see that you were unhappy with your stay. Could you tell us how we could have improved your visit?

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2 star hotel, 4 star price
Didn’t have the room we booked available. They put us in a double full instead of our double queen. Needs renovation badly. Pool was closed for Maintenance. Breakfast was an extra charge. Shower curtain smelled like cigarette smoke. Drafts from windows.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 29일
Hello. In reviewing your notes I saw that you believed you stayed in a room with two full-sized beds. We only have queens and kings in our hotel. I'm sorry to hear that your room wasn't up to standard. With more information about you, I could investigate your stay better.

2/10 - 너무 별로예요

LeAnn 님, Springfield

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
We got charged for a suite but the room was a very small room. It had no hot water. The man insisted we had a suite. The next night we got to move because of no hot water and we actually had the suite we paid for. I had to have the maintenance man tell the clerk he was wrong. He would not discount our money because we went through Expedia.
2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 29일
Hello, We had a number of reservations under the first name LeAnn. Could you tell me the room number you ultimately stayed in? Thank you for your help with this.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice location
Nice downtown location-facility is dated but overall stay was fine. No complaints
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 21일
Thank you for sharing your comments about your stay. We look forward to giving you the best in hospitality on your next stay.

6/10 - 괜찮아요

Ran

좋아요: 청결 상태
별로예요: 직원 및 서비스
The check-in staff didn’t familiar with their system and gave me difficulty with my card.
2023년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 21일
I'm sorry there was difficulty with your check-in. I hope that the rest of your stay was more enjoyable.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 17일
Thank you for your review. I'm glad you enjoyed your stay! We look forward to the chance of hosting you again!