조감도

스테이어블 스위트 세인트 어거스틴 여행 후기

2 out of 5
스테이어블 스위트 세인트 어거스틴
2535 State Road 16, St. Augustine, FL

이용 후기

6.6
평점 10 - 훌륭해요. 122개 이용 후기 중 37개" "
평점 8 - 좋아요. 122개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 122개 이용 후기 중 18개" "
평점 4 - 별로예요. 122개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 122개 이용 후기 중 29개" "

7.0/10

청결 상태

6.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Gerard 님, Regina

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
It was hard to get into drive and very dark.
2024년 3월에 1박 숙박함
답변 제공: Jane B. 님, 2024년 3월 27일
We appreciate your feedback regarding the accessibility and lighting around the property. Ensuring the safety and convenience of our guests is our top priority, and we apologize for any inconvenience you experienced. We will take your comments into consideration as we work to improve our facilities and amenities. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.

2/10 - 너무 별로예요

Carlos

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No one available at front desk. Was locked out of the room twice had to stay somewhere else. This place smells really bad.
2024년 3월에 2박 숙박함
답변 제공: Jane B. 님, 2024년 3월 27일
We sincerely apologize for the inconvenience you experienced during your stay. It's unacceptable that you were locked out of your room twice and unable to reach anyone at the front desk. We take your feedback seriously and will address these issues promptly to ensure they do not recur. Our team is committed to providing exceptional service and a comfortable environment for all our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to make it right for you in the future.

4/10 - 별로예요

Danielle

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I get it; it is an inexpensive stay and I should know better. I read all of the reviews when I booked but that was months ago. There was one, seemingly long term resident; that was so loud with his boombox blaring at all hours morning and night walking around the property passed your door. You hear all of the road noise; the room has nothing in it. No coffee maker, not even a box of tissue. Our feet were black from walking on the floors. There was an odd smell near the bathroom area that was so bad. The staff was pleasant and kind. The place looks like it has been updated but it isn’t like the photos online. They make it look way nicer. I wouldn’t stay again. If it’s the only thing in your budget I suppose it could be worse but I would spend a little more and stay in a nicer place.
2024년 3월에 4박 숙박함
답변 제공: Jr 님, 2024년 3월 26일
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

8/10 - 좋아요

edna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good quite place
2024년 3월에 2박 숙박함
답변 제공: Mitch 님, 2024년 3월 26일
Thank you for your recent visit and for taking the time to leave a review. We're delighted to hear that you found our place to be quiet and peaceful during your stay. Your feedback is truly appreciated, and it serves as motivation for our team to maintain the high standards that we strive for. If your travels bring you back to this area in the future, we would be honored to host you again and provide you with another relaxing stay. Thanks for staying with us!

10/10 - 훌륭해요

mariuska

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena tranquila. El personal muy atento
2024년 3월에 2박 숙박함
답변 제공: Jane B. 님, 2024년 3월 25일
We're happy to hear that you enjoyed your stay with us and found our staff to be attentive. Providing exceptional service is always our goal, and we're glad to know that we met your expectations. Your comfort and satisfaction are important to us, and we appreciate your kind words. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

8/10 - 좋아요

Kimberly

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Jane B. 님, 2024년 3월 26일
Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience overall during your stay. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.

8/10 - 좋아요

Luz Consuelo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un buen lugar para descansar
2024년 3월에 2박 숙박함
답변 제공: Jane B. 님, 2024년 3월 25일
Thank you for your feedback! We are glad to hear that you found our place to be a good spot for resting. Providing a comfortable and relaxing environment for our guests is important to us, and we are pleased that you were able to unwind during your stay. We appreciate your support and hope to welcome you back for another restful stay in the future!

6/10 - 괜찮아요

Melissa

좋아요: 직원 및 서비스
The price was good, place was decent. I wish housekeeping would have cleaned a bit better. My room had a smell and the floor was not swept or mopped. Need to use bleach
2024년 3월에 1박 숙박함
답변 제공: Jr 님, 2024년 3월 24일
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

8/10 - 좋아요

beatriz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy limpio.cerca del centro.lo recomendaria.
2024년 3월에 1박 숙박함
답변 제공: Jr 님, 2024년 3월 24일
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 - 너무 별로예요

Onisis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Limpieza las toallas de mi habitación al parecer no las cambiado, cuando fui a hacer el check out la oficina estaba cerrada y tuve que esperar, pero si te saben decir que después de las 11 am te cobran por salir tarde,me quede loca
2024년 3월에 1박 숙박함
답변 제공: Jr 님, 2024년 3월 23일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 - 훌륭해요

Arthur

연인과의 여행
좋아요: 편의 시설/서비스
Juan is awesome! He will go out of his way to help! He gets 10 stars!
2024년 3월에 1박 숙박함
답변 제공: Jr 님, 2024년 3월 24일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

6/10 - 괜찮아요

Garrett

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
It was noisy and you need to have better amenities in the room!
2024년 3월에 5박 숙박함
답변 제공: Jane B. 님, 2024년 3월 21일
We apologize for the inconvenience caused by the noise during your stay and for any shortcomings in the room amenities. Your feedback is valuable to us, and we will use it to make improvements to enhance our guests' experience. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

Elizabeth

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ok
2024년 3월에 3박 숙박함
답변 제공: Mitch 님, 2024년 3월 18일
Thank you for taking the time to share your feedback with us! If there's anything specific you'd like us to address or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. Thank you for staying with us!

6/10 - 괜찮아요

Susan

반려동물 동반 여행, 가족 여행
It was ok. A lot of long term people. A lot of construction on Road way. No normal Office.
2024년 3월에 1박 숙박함
답변 제공: Mitch 님, 2024년 3월 18일
Thank you for sharing your experience with us. We understand the inconvenience caused by the presence of long-term guests and ongoing construction. Please be assured that the construction is part of our efforts to enhance our facilities for the comfort of all our guests. We apologize for any disruption this may have caused during your stay. Your feedback is important to us, and we hope to have the opportunity to provide you with an improved experience in the future. Thank you for your understanding and for choosing to stay with us.

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It was fairly clean but rather noisy. There was no trash can in the room, which was odd. It was good enough for one night
2024년 3월에 1박 숙박함
답변 제공: Mitch 님, 2024년 3월 17일
We appreciate your feedback and are glad to hear that you found the room fairly clean despite the noise. We apologize for the absence of a trash can in your room; we will definitely look into addressing this oversight. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

4/10 - 별로예요

Bradley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not set up for overnight guests no local tv no hair dryer nobody on property most of the time water had a boil order
2024년 3월에 1박 숙박함
답변 제공: Jr 님, 2024년 3월 18일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 - 훌륭해요

Deise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jane B. 님, 2024년 3월 13일
Thank you for your wonderful 5-star review! We're happy to know that you had a great experience during your stay. We appreciate your support and hope to have you back soon!

2/10 - 너무 별로예요

Rhonda

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No one was in the main office. I kept calling the number and ringing the video door bell until someone finally came. I was charged for my room twice and I am waiting on a refund. Poor management. My room was very musty smelling and I suffered with allergies the whole time I was in my room. I’ll never stay here again.
2024년 3월에 3박 숙박함
답변 제공: Jr 님, 2024년 3월 10일
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

10/10 - 훌륭해요

Clive

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price and convenient
2024년 3월에 1박 숙박함
답변 제공: Mitch 님, 2024년 3월 9일
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our prices reasonable and our location convenient during your stay.Ensuring that our guests have a pleasant and hassle-free experience is always our top priority, so it's wonderful to know that we could meet your expectations in terms of affordability and convenience.We truly appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 - 괜찮아요

James

2024년 2월에 7박 숙박함
답변 제공: Jr 님, 2024년 3월 27일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

10/10 - 훌륭해요

craig

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything wasexcellent
2024년 2월에 3박 숙박함
답변 제공: Jane B. 님, 2024년 3월 4일
Thank you so much for your fantastic review! We are thrilled to hear that you had an excellent experience during your stay with us. Our team works hard to provide the best possible service, and it's always rewarding to receive positive feedbackWe appreciate your support and hope to welcome you back for another outstanding stay in the future.

2/10 - 너무 별로예요

Randil

2024년 3월에 1박 숙박함
답변 제공: Jr 님, 2024년 3월 23일
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

10/10 - 훌륭해요

Zach

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In an area with a lot of hotels that are "pet friendly" it was nice to call and hear my cat would be welcome. I cant brag about the clean quiet room enough, but to top ot off the staff was friendly and the price left me with a lot of wiggle room in my budget to get the most out of my vacation budget. Sincerely, thank you to the staff 5 stars all the way across the board.
2024년 2월에 6박 숙박함
답변 제공: Mitch 님, 2024년 2월 27일
Thank you for staying with us and for your kind words about our clean quiet rooms and friendly staff, Zach. We're thrilled to hear you had a great experience. We hope to welcome you back again soon!

2/10 - 너무 별로예요

Madeline

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
When I first arrived to the property the office was being renovated it was very hard to find the offices new location, after I received my room keys the toilet started to over flood & the shower was clogged. They moved me into a new room which than the lock on the door was broken I could not lock my door for that night & the AC unit was broken. Worst experience ever glad it was only one night.
2024년 2월에 1박 숙박함
답변 제공: Jr 님, 2024년 2월 26일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 - 너무 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jane B. 님, 2024년 2월 22일
We sincerely apologize for your disappointing experience. We appreciate your understanding and thank you for choosing to stay with us.

4/10 - 별로예요

Renee

2024년 2월에 3박 숙박함
답변 제공: Jr 님, 2024년 3월 20일
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

10/10 - 훌륭해요

Philip

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone very nice,nice rooms
2024년 2월에 7박 숙박함
답변 제공: Jr 님, 2024년 2월 20일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 - 너무 별로예요

Ralph

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Waited 1hr and 30 mins online to check in. Very slow and frustrated.
2024년 2월에 1박 숙박함
답변 제공: Jr 님, 2024년 2월 19일
Thank you for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

4/10 - 별로예요

Jacob

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Cheap. That was the best part. Toilet clogged day 1, couldn’t get anyone out to fix it during our stay. Maids weren’t pushy like most places though so that a bonus.
2024년 2월에 2박 숙박함
답변 제공: Jr 님, 2024년 2월 19일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 - 너무 별로예요

Ashley

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The air system in the room, and by system I mean the thermostat on the wall and the ac unit by the window did not work. I notified the property, the responded with “I put the ticket for maintenance in” but maintenance didn’t show the 3 days I was there. I had 3 kids with me was hot the first night, then next night woke up to it freezing in the room (it was 50 outside) and 66 in our room. Then the lock on the door (bolt lock) did not work so the only way to lock the door was the latch. Again notified shortly after check in.. nothing was done. I wouldn’t had minded the lock not working if the area was a good area however it wasn’t. I don’t usually complain about appearance or the surrounding as long as it clean (after all we where only there to sleep) but my 5 year olds feet where black within the first 5 mins of walking on the floor. This place is more of a weekly or monthly for people without a home. Not a “hotel” atmosphere. Def will not be staying there again.
2024년 2월에 2박 숙박함
답변 제공: Jr 님, 2024년 2월 19일
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

10/10 - 훌륭해요

Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent for the price!!!
2024년 2월에 2박 숙박함
답변 제공: Jr 님, 2024년 2월 19일
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful place
2024년 2월에 7박 숙박함
답변 제공: Ruby 님, 2024년 2월 16일
Thank you very much for that wonderful feedback and thank you for choosing Stayable Suites

2/10 - 너무 별로예요

Yanetsi

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty and had a weird smell… the AC wasn’t working and it took a while to get a hold of the people at the property
2024년 2월에 2박 숙박함
답변 제공: Jr 님, 2024년 2월 14일
We apologize once more for the unpleasant experience, and we value all of your feedback. Additionally, we always look into the expressed concerns because it is our top priority to ensure the safety of our guests. Thank you for staying with us.

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buena
2024년 2월에 5박 숙박함
답변 제공: Jr 님, 2024년 2월 10일
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

10/10 - 훌륭해요

Amikam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine and the stuff was excellent
2024년 2월에 1박 숙박함
답변 제공: Jr 님, 2024년 2월 4일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 - 너무 별로예요

Katharine

There was no one there to check me in. I’m staying at the Super 8 tonight.
2024년 1월에 1박 숙박함
답변 제공: Mitch 님, 2024년 1월 28일
Hi Katharine, Our front office is open for arrivals daily starting at 4:00 PM to 2:30 AM. Can you tell us what time you arrived on the property? We would love to hear from you. Thank you

8/10 - 좋아요

Walid

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: Mitch 님, 2024년 1월 28일
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations; it means a lot to us. Thank you for staying with us.

8/10 - 좋아요

Gerard

단체 여행
좋아요: 청결 상태, 직원 및 서비스
It’s ok
2023년 12월에 2박 숙박함
답변 제공: Jr 님, 2024년 1월 4일
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations; it means a lot to us. Thank you for staying with us.

10/10 - 훌륭해요

Kelly

2023년 12월에 1박 숙박함
답변 제공: Emman 님, 2024년 1월 21일
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations; it means a lot to us. Thank you for staying with us.

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Mitch 님, 2023년 12월 28일
Thank you for the good rating, it means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

6/10 - 괜찮아요

Sandra

2023년 12월에 3박 숙박함
답변 제공: Jr 님, 2024년 1월 16일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 - 너무 별로예요

Jerrald

2023년 12월에 4박 숙박함
답변 제공: Jr 님, 2024년 1월 16일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Jr 님, 2023년 12월 26일
Thank you for the good rating, it means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스
Could use tlc
The lady at the front desk was so amazing she looked like she had the job of like 3 people. But the overall hotel its self was a little sketchy . About half the outlets in our room didn’t work. Could def use some tlc
2023년 12월에 2박 숙박함
답변 제공: Jr 님, 2023년 12월 26일
Thank you so much for taking the time to provide your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 - 훌륭해요

geovani

2023년 12월에 1박 숙박함
답변 제공: Mitch 님, 2023년 12월 25일
Thank you for the positive feedback, it means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 - 너무 별로예요

Celia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jr 님, 2023년 12월 18일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

6/10 - 괜찮아요

Megan

2023년 12월에 1박 숙박함
답변 제공: Jr 님, 2023년 12월 18일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

8/10 - 좋아요

Jerome

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Mitch 님, 2023년 12월 16일
Thank you for the positive rating, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. We hope to see you again soon!

2/10 - 너무 별로예요

Lyan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I booked got confirmation and even a person from Stayble contacted me to confirm arrival time. I advised I was coming from out of town so it was going to be late. They confirmed it was ok. Once I got there to check in they was 2 people infront of me waiting to have they room clean this was at 11:40pm. When it was my turned they told me there was no room for me. I told the lady that they confirmed my itinerary and she said no room available. I asked her how that was possible and she said booking sites overbook and that it wasn’t her fault. I asked for refund and she told me to call the number since she was the only person working since 10 am and haven’t rated nothing. It was such an scary and sad situation as I was on the streets with 3 minor until 1am that I was able to find another room. I had to pay for another room and they wasn’t able to help me in any kind of way or even gave me my refund.
2023년 12월에 1박 숙박함
답변 제공: Jr 님, 2023년 12월 11일
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 - 너무 별로예요

Jose

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 12월에 1박 숙박함
답변 제공: Emman 님, 2023년 12월 11일
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.