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베스트 웨스턴 세인트루이스 인 여행 후기

2.5 out of 5
베스트 웨스턴 세인트루이스 인
6224 Heimos Industrial Park Dr, St. Louis, MO

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 340개" "
평점 8 - 좋아요. 1000개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 169개" "
평점 4 - 별로예요. 1000개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 101개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Lakenya

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms was half cleaned found blonde hair in our bed and all over the towels. Also had burn holes in our covers. Vending machines didn't work properly. Breakfast was okay but the jucie machine broke down.
2024년 3월에 3박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 17일
Dear Lakenya, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the cleanliness of your room and the condition of our amenities. It is our standard to provide thoroughly cleaned rooms and well-maintained facilities, and it is clear we fell short in your case. We have addressed your feedback with our housekeeping team to ensure a more rigorous cleaning process and are also checking on the maintenance of our vending and juice machines.We are glad to hear that you found the breakfast to be satisfactory despite the issue with the juice machine. We appreciate your understanding and hope to have the opportunity to better serve you in the future, ensuring a stay that meets both your expectations and our high standards.Sincerely,

4/10 - 별로예요

Brian

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
Its an ok place, but not what i expected front the pictures on the internet
2024년 4월에 1박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 14일
Dear Brian, Thank you for sharing your feedback. We regret to hear that your experience did not entirely meet your expectations based on the images viewed online. We strive to accurately represent our facilities and accommodations and are concerned to learn about this discrepancy. We appreciate your input as it helps us improve our presentation and ensure that all guests have a clear understanding of what to expect when they choose to stay with us. Your comments are invaluable, and we will certainly review our online visuals to ensure they accurately reflect our offerings.Sincerely,

6/10 - 괜찮아요

Melia

가족 여행
좋아요: 편의 시설/서비스
It was nice that the pool worked but it would be nice if it was a bigger pool. We didn’t like the dogs barking at 5am or people running through halls early in the (almost everyday) morning. The maids needs to speak better English. I had to show the maid towels, bar soap, shampoo & the empty paper towel holder for her to know what we needed.
2024년 3월에 7박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 14일
Dear Melia, Thank you for sharing your feedback. We're glad to hear that you enjoyed the availability of our pool, though we understand your concerns about its size. We apologize for the disturbances caused by noise in the early mornings and are looking into measures to ensure a quieter environment for all guests. Regarding your interaction with our housekeeping staff, we appreciate your patience and will work on enhancing our communication training to better serve our guests' needs. We aim to address these issues promptly and ensure a more comfortable future stay.Sincerely,

10/10 - 훌륭해요

Kimberly

.
2024년 4월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 10일
Hello Kimberly, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 - 훌륭해요

Sabrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice place to stay in a safe neighborhood. Also very convenient for on and off the highway access.
2024년 4월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 10일
Hello Sabrina, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and safe. spacious rooms, curious staff, and exactly as pictured on website. Great for a few extra rooms with family in town for those local to the Arnold area.
2024년 4월에 3박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 14일
Dear Jessica, Clean and safe. spacious rooms, curious staff, and exactly as pictured on website. Great for a few extra rooms with family in town for those local to the Arnold area.Sincerely,

8/10 - 좋아요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about our stay was excellent except the TV in the room did not have a signal. Breakfast is the morning was great with many options for food. Highly recommend for a quick overnight stay.
2024년 4월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 7일
Hello Jeremy, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 - 좋아요

Jacqueline

2024년 3월에 2박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 22일
Dear Jacqueline, We sincerely appreciate your 4-star rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.

10/10 - 훌륭해요

Von

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice. Pool with handy.
2024년 3월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 31일
Hello Von, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 - 훌륭해요

tim 님, Saint Louis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located just off the highway, behind a restaurant and by a major gas station. Within 5 minute drive of lots of places to eat and get groceries.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 31일
Hello Tim, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 - 별로예요

J

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Room was not fully cleaned. We found a dirty shirt under our bed as well as sheet stains. Bathtub had water under the tub lining and both myself and my fiance almost fell in the shower.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 27일
Hello J, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - 훌륭해요

Jarred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean. No rifraf running around and was safe.
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Jarred, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 - 괜찮아요

Shannon

2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 13일
Hello Shannon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Jonathan

2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 31일
Hello Jonathan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 - 좋아요

Bryan

2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 27일
Hello Bryan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean and convenient!
2024년 1월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Hello James, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Mark

2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 24일
Hello Mark, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 - 좋아요

Monica

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 31일
Hello Monica, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - 괜찮아요

John 님, Ellettsville

연인과의 여행
Bathroom needs updating along with microwave. Room was comfortable but nothing special. Had a laundry area but no machines…
2024년 1월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 28일
Hello John, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 - 훌륭해요

Greg

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly helpful staff. Easy on easy off. Would stay here again!
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 27일
Hello Greg, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not coming back.
We tried to check in two hours early just to put our things in the room- the guy at the desk said the room was vacant but to check in early we would have to pay $25 which was whatever… we said no and checked in later that night. But the room was so disappointing. Room 101 with jacuzzi- the lock on the door trapped us in the room many times. It stuck so it either didn’t lock or would lock us in. It was dirty- there was a lid from a previous guest in the floor and dust everywhere. The jacuzzi had a brown ring around the drain and particles in it. The bathroom smelled awful. I’m not sure if it was the toilet or shower curtain but it made the room smell like sewage. We had stayed in another jacuzzi room before and it was clean. This was disappointing. The door to the parking lot was right by our room and never locked so anyone could come in from outside at any time. We like to have couples getaways occasionally to enjoy a jacuzzi tub - we won’t be back here.
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 24일
Hello Valued Customer, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic stay breakfast was good
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 24일
Hello Teresa, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel hell
Found bed bug activity in the room, and the Dave custom construction crew that was staying there was banging on the wall and yelling profanities called staff the were not helpful at all we didn’t even stay the whole night
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 13일
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 - 너무 별로예요

Amy

2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 13일
Hello Amy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 3일
Hello Tara, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

JULIE J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was fine
2023년 12월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 3일
Hello Julie, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value near STL
We stayed at this Best Western in St Louis for 5 nights on a family vacation. We picked it mostly because of the indoor pool and the full complimentary breakfast. My wife and I were a little disappointed there wasn’t a hot tub but our kids had fun in the pool. The breakfast was really nice - eggs, sausage, biscuits, gravy, pastries, bagels, waffles, yogurt, oatmeal, cereal, coffee, and juice. I was a little disappointed that they only include bacon one day a week and all other days are sausage, but otherwise it was a great breakfast. We thought the beds were a little firm, more than we prefer, but the rooms were comfortable and clean.
2023년 12월에 5박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 3일
Hello Christina, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 10일
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas Trip
The motel was very clean, great service, breakfast was great, and hostess was so kind and friendly. Pool was not heated!
2023년 12월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 1일
Hello Tiffany, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 - 훌륭해요

Johanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 1일
Hello Johanna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 - 좋아요

darlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice
this was very nice..and clean...we stayed here again on our trip home
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 1일
Hello Darlene, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 - 훌륭해요

suresh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
K
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 21일
Hello Suresh, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 21일
Hello Melissa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 - 좋아요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is clean and quiet. The staff at night when we checked in was very friendly and accommodating.
2023년 11월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 19일
Hello Jamie, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed our stay
We enjoyed our stay. Everything was great- nice spacious room, clean and nice staff. TThr breakfast had a good variety and was good.
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 14일
Hello John, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 14일
Hello Patrick, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 14일
Hello Stephen, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 - 좋아요

Anne

2023년 11월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 10일
Hello Anne, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 - 좋아요

scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 7일
Hello We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 - 좋아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and it was easy access to the highway.
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 7일
Hello John, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 7일
Hello John, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean upon arrival. All necessities were provided ! The vending machine edibles (snacks) were sparse and the sodas were expensive. The insistence to collect a "just in case of damage" deposit fee of $100 was outrageous and offensive! Staff were informed, polite, and cooperative.
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 4일
Hello Robert, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool
2023년 10월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 4일
Hello Rebecca, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Chrissy

2023년 10월에 1박 숙박함
답변 제공: MP- Guest Relations Manager 님, 2023년 11월 19일
Hello Chrissy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 - 좋아요

Darrel L

2023년 10월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 19일
Hello Darrel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 - 좋아요

Christa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and safe
The overall experience was nice, I pulled in very late at night, and was able to get into my room right away. The only thing that I did not care for was that when booking on Hotels.com, it said it was a pet friendly hotel they did not give the option to select that I did have a pet and the hotel later called me and said that I had to pay a $20 pet fee Before I could leave
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 4일
Hello Christa, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 - 별로예요

Andrea

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Where's the peace?
We were given a suite on the lower floor. The first night we had children running around and crying above us. Even after the long drive from Ohio, it was hard to sleep. Both nights the exit was slammed Constantly. We left to drive back to Ohio 2:00 in the morning after being awaken by loud noise.
2023년 10월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 25일
Hello Andrea, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

2/10 - 너무 별로예요

gary

별로예요: 직원 및 서비스
staff gave away one of the rooms i reserved and i had a key card for the room . so please be carful when you arrive someone could be in your ,or get in your room.
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 25일
Hello Gary, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - 별로예요

Larry

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only one check in individual and he was constantly excusing himself from the counter to aid other issues. Check in took forever.
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 23일
Hello Larry, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 - 괜찮아요

Courtney

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
Was nice other then one of my rooms the tub wouldn’t quite running.
2023년 10월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 25일
Hello Courtney, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.