3 개의 바/라운지, 루프탑 바
예약 가능 여부 확인

힐튼 세인트루이스 앳 더 볼파크 여행 후기

4 out of 5
힐튼 세인트루이스 앳 더 볼파크
1 S Broadway, St. Louis, MO

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 411개" "
평점 8 - 좋아요. 1004개 이용 후기 중 205개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 186개" "
평점 4 - 별로예요. 1004개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 92개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Jessica

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: John 님, 2024년 4월 17일
Thank you for your business and for your review. We appreciate both and hope to see you again soon!

8/10 - 좋아요

brandee

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property convenience of the area EXCEPT the parking
2024년 4월에 2박 숙박함
답변 제공: John 님, 2024년 4월 11일
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property offered many amenities. This place was centered downtown and made for nice walks. Staff was more than courteous and great to work with
2024년 4월에 1박 숙박함
답변 제공: John 님, 2024년 4월 10일
Thank you so much for your business and for your kind review! WE appreicate your business and we hope to see you again soon!

10/10 - 훌륭해요

Ross

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Need a bigger pool and a hot tub
2024년 4월에 1박 숙박함
답변 제공: John 님, 2024년 4월 8일
Thank you for your business and for your review! We appreciate both!

6/10 - 괜찮아요

Ashley

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our shower had no water pressure and the shower head was hanging half out of the wall. Our room was out of conditioner and body lotion. The safety latch on the door was broken off. There were dark brown stains on the wall by the bed. We asked for 2 towels, twice, and never got them. If we hadn’t been so tired and traveling with children, I would have put more energy into complaining to the front desk.
2024년 4월에 1박 숙박함
답변 제공: John 님, 2024년 4월 8일
Thank you so much for your review and for your feedback. We have alerted both the Engineering and Housekeeping team of the issues so that we can use your feedback to fix the issues in the room and reinforce the training for the Housekeeper responsible for that room. We are extremely grateful for feedback like this...it helps us to improve! Thank you again and we hope to see you the next time you are in the area!

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location to go sightseeing
2024년 3월에 2박 숙박함
답변 제공: John 님, 2024년 4월 8일
Thank you so much for your review and your feedback! We hope you'll come back and see us again soon!

2/10 - 너무 별로예요

Damian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never ready for check in time, has been over an hour, can’t say when it will be ready. Happens every time. Very expensive but unreliable
답변 제공: John 님, 2024년 4월 8일
Thank you for your feedback! We sincerely apologize for the delay you experienced in getting into your room. We will share your feedback and use it to improve. Thank you for your business and your feedback!

4/10 - 별로예요

Gerald

별로예요: 숙박 시설 상태 및 시설
The condition of the furniture and the TV was poor. Bathroom way out-dated. Location was convenient.
2024년 3월에 4박 숙박함
답변 제공: John 님, 2024년 4월 3일
Thank you for your business and for your review. We're sorry that we did not meet your expectations. We hope you'll come back and give us another opportunity to serve you if you are ever in the area again.

4/10 - 별로예요

Jonathan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Having a nightclub on top is noisy for upper floor guests at night given this night club is open till 1am. That’s tough for guests who sleep at 10pm. Also pool is unusable it’s small and full of children. Also expect random rules and changes of rules without prior notice
2024년 3월에 2박 숙박함
답변 제공: John 님, 2024년 4월 1일
Thank you for your feedback. We apologize that you were not satisfied with your stay, the disruption from 360 and your dissatisfaction with the size of the pool. We do hope you'll give us another chance if you are ever back in the area. We do appreciate your business and we're grateful for the feedback!

2/10 - 너무 별로예요

Jacob

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The shower drain was broken the fridge didn’t work and we asked for someone to come fix the shower and nobody came to fix it
2024년 3월에 1박 숙박함
답변 제공: John 님, 2024년 4월 1일
Thank you for your business. We apologize that we did not live us to your expectations. We have shared this info with our Engineering team and we will get this fixed, but we apologize that it disrupted your stay.

8/10 - 좋아요

Cade

2024년 3월에 1박 숙박함
답변 제공: John 님, 2024년 4월 15일
Thank you for your business and for your review. We hope to serve you again soon!

8/10 - 좋아요

Susan 님, LENEXA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Cory Sumpter 님, 2024년 3월 26일
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.

10/10 - 훌륭해요

Beth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the roof top bar, loved the convenience to Ballpark Village and thought the bed was very comfortable.
2024년 3월에 1박 숙박함
답변 제공: John 님, 2024년 3월 26일
Thank you for choosing to stay with us and for sharing your feedback. We appreciate both and we hope to see you again soon!

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: John 님, 2024년 3월 26일
Thank you for your business and your review. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Spend a ton of money to stay, then have to outrageous amount to park your vehicle there. No free breakfast, of course had to pay for which was to expensive. Room was nice and clean but had no commodities in bathroom. Oh and after you almost $400 for room and parking you charged another $50 for like insurance and you don't get that back. Very disappointed wth this hotel. Will never return. Hotel we stayed at last time was way better!!!!
2024년 3월에 1박 숙박함
답변 제공: John 님, 2024년 3월 26일
We apologize that you we did not meet your expectations. We hope to see you again if you are ever back in St. Louis. Thank you for your business and for sharing your feedback with us.

10/10 - 훌륭해요

anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: John 님, 2024년 3월 26일
Thank you so much for your business and for your kind review. We hope to be able to serve you again soon!

6/10 - 괜찮아요

Chenoa

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: John 님, 2024년 3월 19일
Thank you for your business and your review. We hope to serve you again if you are ever back in the area again.

8/10 - 좋아요

Ariel

2024년 3월에 1박 숙박함
답변 제공: John 님, 2024년 4월 3일
Thank you for your business and for your review! We hope to see you again soon!

8/10 - 좋아요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn’t like how breakfast was not supplied. But overall it was a great stay
2024년 3월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 3월 13일
Thank you for staying at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

4/10 - 별로예요

Allias

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
They don't a microwave and a refrigerator in the rooms
2024년 3월에 2박 숙박함
답변 제공: Cory Sumpter 님, 2024년 3월 13일
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. Hotel Leadership team is definitely going to use your comments as a training to elevate our services. When you are in the area again, please come stay with us again.

10/10 - 훌륭해요

Princess Dianna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was awesome
2024년 3월에 2박 숙박함
답변 제공: John 님, 2024년 3월 7일
Thank you so much for your business and your review. We hope to serve you again soon!

6/10 - 괜찮아요

Elizabeth

It was just ok
2024년 3월에 2박 숙박함
답변 제공: Cory Sumpter 님, 2024년 3월 6일
Thank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

6/10 - 괜찮아요

Rebecca

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathrooms need to be update the toilets barley flush and the shower is not the best. The cleanliness of the room was questionable.
2024년 2월에 2박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Evening Rebecca,I hope all is well. We here at Hilton Ballpark would like to thank you for your feedback. Please note that Hotel Leadership will definitely look into your comments to help us elevate our service. If you need anything else, please do not hesitate to reach out.

10/10 - 훌륭해요

LINDA 님, Peoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly & helpful !
2024년 2월에 2박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

2/10 - 너무 별로예요

Janeika

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Evening Janeika We appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

10/10 - 훌륭해요

LAUREN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super close to the ballpark, walk right across the street.
2024년 2월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

4/10 - 별로예요

Andrzej

2024년 2월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 3월 21일
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.

6/10 - 괜찮아요

Aubrey

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Evening AubreyWe appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

10/10 - 훌륭해요

Joy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
so far so good
2024년 2월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

2/10 - 너무 별로예요

JESSICA

2024년 1월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 3월 21일
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.

4/10 - 별로예요

Johny

연인과의 여행
Refrigerator was turned all the way up, unbeknownst to us, via a dial on the backside. All drinks placed inside froze and burst, causing a huge mess. Hardly any water pressure whatsoever. So little pressure the shower function would not work.
2024년 1월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Evening JohnyWe appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

8/10 - 좋아요

Tonya

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Needs a little updating but the hotel has the best staff and service Close to many great adventures, venues, and nightlife.
2024년 1월에 2박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 29일
Evening TonyaThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

8/10 - 좋아요

Lavin 님, Louisville

2024년 1월에 2박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 29일
Evening LavinThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

10/10 - 훌륭해요

Cari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

6/10 - 괜찮아요

Cody

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
If I could post pictures I would … around the area and inside the property was fun , nice people , welcoming, I could go on…. We were attending the NYE 2024 party in the roof top 360 bar which is in the East tower. We got stuck in the WEST TOWER….when we booked we were not told 11th Floor West tower. So if you book a King Suite Busch Stadium view and want to hang at the roof top bar be sure to book through the hotel directly. We booked our room for $300 and paid $150 per person at the NYE party so we called down stairs ask a lady at the desk if we could be in the east tower and she was rude and told us “ You have to wait in line like everyone else “ we were like What??? We are just asking if you have rooms available in the east tower so when we leave the NYE party we will be in the same tower. LISTEN we knew when we got to the roof top it was going to be a blast IT WAS A BLAST and we were going to be Drunk … we wouldn’t make it far if we had to stay in the West tower. A gentleman got on the phone and said please grab your things and come to the from desk we are going to help you out. We got a new room in the East tower 1 King suite Busch stadium view .Room 1402 … Seriously they could take care of there rooms better, bathroom tub knobs were exposed holes in the walls , made a nasty grinding noise when the water was running, caulk was pealing off … there is no reason for rust to be running down the walls, window seal hanging off the window. A lot of condensation
2023년 12월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Evening Janeika We appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend Getaway
We had an excellent time, the room was good the bathroom could use a little bit of cosmetic attention, other than that it was a great room.
2024년 1월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

8/10 - 좋아요

Timothy

2023년 12월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 29일
Evening TimothyThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

4/10 - 별로예요

Jeremy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet parking was full and had to walk a block away to a parking garage to park. Room wasn't very clean with several black hairs in the bathroom and grime buildup next to the toilet. All food vending machines were "out of order" in the entire hotel, and the ice machine on our floor didn't work either. Convenient if you're going to Ball Park Village or a Cards game, but not worth the money otherwise.
2023년 12월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Evening JeremyWe appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

8/10 - 좋아요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hungry
It was pretty clean but the was orange stains on the underside of the comforter... there was a huge lack of vending machines in the hotel 1 soda machine on every floor but only 1 snack machine in the entire building and nowhere delivers food after 4am
2023년 12월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 29일
Evening HowardThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

6/10 - 괜찮아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 29일
Evening NicoleThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

10/10 - 훌륭해요

Brandon

2023년 12월에 1박 숙박함
답변 제공: Cory Sumpter 님, 2024년 2월 28일
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

8/10 - 좋아요

Amelia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only reason i cannot give a 5 star is due to dirty smelly water backing up in our bath tub that we could not use. The hotel staff took great care letting us know they would fix the issue and even refunded our parking pass to the garage. Nice clean room friendly staff. we will stay here again
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Next to ballpark village
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Dustin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The roof top bar was awesome definitely worth it
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Dale

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Desk
2023년 12월에 3박 숙박함