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메리어트 세인트 루이스 웨스트 여행 후기

3.5 out of 5
메리어트 세인트 루이스 웨스트
660 Maryville Centre Dr, St. Louis, MO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 963개 이용 후기 중 483개" "
평점 8 - 좋아요. 963개 이용 후기 중 305개" "
평점 6 - 괜찮아요. 963개 이용 후기 중 101개" "
평점 4 - 별로예요. 963개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 963개 이용 후기 중 26개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was courteous and attentive to our needs
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was great. Offered us late check out
2024년 3월에 1박 숙박함

4/10 - 별로예요

Cynthia

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Super disappointed there was no cleaning in our 2 night stay. We had 1 towel in our room I asked for me and was told no. Toilet ran all night long.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Barbara

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Lovely older hotel but nice and very close to St Luke’s Hospital.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Matthew

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to locations we needed.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Michelle

가족 여행
Very convenient location next to Maryville University. Very friendly representative at the front desk.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Jesse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Lightning

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: gsa 님, 2023년 11월 16일
Thank you for staying with us!

10/10 - 훌륭해요

Zoe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything we needed!
We were impressed with the safe location, friendly service, restaurant, easy parking and everything we needed for our stay! After a long drive, it was nice to get a meal without leaving the hotel, and we enjoyed our hamburgers. Maybe the rooms weren’t the most modern but everything was clean and of good quality. Would stay here again!
2023년 10월에 1박 숙박함
답변 제공: gsa 님, 2023년 11월 2일
Thank you for staying with us and for your review.We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: gsa 님, 2023년 10월 24일
Thank you for staying with us and for your review!

2/10 - 너무 별로예요

Kent

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Room had mold on the walls. Water damage and they tried to cover it up
2023년 10월에 2박 숙박함
답변 제공: gsa 님, 2023년 11월 2일
Thank you for staying with us and for your review. Please accept our sincere apologies for your experience and any inconvenience this may have caused.Your comments are shared with our Executive team to address.

10/10 - 훌륭해요

richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: gsa 님, 2023년 10월 11일
Thank you for staying with us!

4/10 - 별로예요

Les

2023년 9월에 1박 숙박함
답변 제공: gsa 님, 2023년 10월 24일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Adam

2023년 9월에 1박 숙박함
답변 제공: gsa 님, 2023년 9월 25일
Thank you for staying with us and for your review!

10/10 - 훌륭해요

jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: gsa 님, 2023년 9월 10일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

JENNIFER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved how quiet and peaceful my room was. The entire staff was professional and very helpful.
2023년 8월에 2박 숙박함
답변 제공: gsa 님, 2023년 8월 28일
Thank you for staying with us and for your review.We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future!

8/10 - 좋아요

isabelle

2023년 8월에 1박 숙박함
답변 제공: gsa 님, 2023년 9월 18일
Thank you for staying with us!

10/10 - 훌륭해요

Shannon

2023년 8월에 2박 숙박함
답변 제공: gsa 님, 2023년 9월 10일
Thank you for staying with us & for your review!

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice upscale hotel. Surrounding property was lovely, in a corporate park, so on weekends very quiet. Nice pool and walking path.
2023년 8월에 1박 숙박함
답변 제공: gsa 님, 2023년 8월 18일
Thank you for staying with us and for your review.We hope to see you again in the near future.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Giant place, great staff, clean room.
2023년 8월에 1박 숙박함
답변 제공: gsa 님, 2023년 8월 17일
We are pleased to hear you enjoyed your stay with us!Looking forward to welcoming you back in the near future

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick and easy check in with a helpful staff.
2023년 8월에 3박 숙박함
답변 제공: gsa 님, 2023년 8월 7일
We are pleased to hear that you enjoyed your stay with us!Looking forward to welcoming you back in the near future

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super friendly. The restaurant staff not so much at the breakfast buffet.
2023년 7월에 1박 숙박함
답변 제공: gsa 님, 2023년 8월 1일
Thank you for staying with us and for your feedback!

2/10 - 너무 별로예요

Gaila

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room hot for two nights. The guy came the first morning when we returned late still hot in there. No towels available. I Wendy down stairs the clerk said I would get some never received them. I paid a lot and got very little.
2023년 7월에 2박 숙박함
답변 제공: gsa 님, 2023년 8월 4일
Thank you for staying with us and for your feedback.Please accept our sincere apologies for the unsatisfactory service you received during your time with us. It is our goal to ensure that we are exceeding each guest’s expectations during their stay, and it is unfortunate to hear that we did not at least meet your expectations. We hope that you allow us another opportunity in the near future.

2/10 - 너무 별로예요

Jaime

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: gsa 님, 2023년 8월 1일
Thank you for staying with us, we apologize for any inconvenience you may have experienced during your stay.

2/10 - 너무 별로예요

Maher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We called prior to booking asking if we can check in before 3 clock, the gentleman who answered the phone at the front desk was so kind and said ok no problem if you check in after 12:30. When we arrived around 1:00 pm there was a woman at the front desk was very rude she kept saying no we can't check you in before 4:00 pm
2023년 7월에 1박 숙박함
답변 제공: gsa 님, 2023년 8월 4일
Thank you for choosing Marriott St. Louis West as your hotel host as you travel. I’d like to extend our sincere apologies for team members behavior & not being able to get you in your room prior to 4pm. We appreciate your feedback on your stay, as we are in constant works to improve all aspects of our guests’ stay and hope that you allow us another opportunity to serve you in the near future.

10/10 - 훌륭해요

Deb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was Nice & quiet. Loved the bar & restaurant area. Salmon dinner was yummy! Christina was a great bar host & server!
2023년 7월에 1박 숙박함
답변 제공: gsa 님, 2023년 8월 1일
Pleased to hear you enjoyed your stay with us and we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: gsa 님, 2023년 7월 27일
Thank you for staying with us, we look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Shelby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: gsa 님, 2023년 7월 18일
Thank you for staying with us and for your review

10/10 - 훌륭해요

Brian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: GS 님, 2023년 7월 12일
Thank you for staying with us and for your feedback

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was good. Very clean, comfortable place. No in room coffee but that’s okay. Had a good, quiet nights sleep on a comfortable bed and a nice hot shower in a clean room. I’d recommend.
2023년 7월에 1박 숙박함
답변 제공: GS 님, 2023년 7월 12일
Thank you for staying with us and sharing your feedback. We look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Marcelina

2023년 7월에 1박 숙박함
답변 제공: gsa 님, 2023년 7월 4일
Thank you for staying with us

10/10 - 훌륭해요

Sharon

2023년 6월에 2박 숙박함
답변 제공: gsa 님, 2023년 6월 30일
Thank you for staying with us & for your review

6/10 - 괜찮아요

Justine

단체 여행
좋아요: 직원 및 서비스
The property was nice and clean. My room looked clean and was comfortable. My only complaint was that I don’t think the a/c in my room was working properly. When I got to my room the thermostat was set to 60°, yet it still felt a bit warm. I was with two other travelers and visited both of their rooms and their rooms were nice and cool with their thermostats being set between 65 and 68, so there there had to have been an issue with mine. Also, in the middle of the night I woke up the the a/c making a loud rattling noise that prevented me from going back to sleep. It wasn’t even worth asking to switch rooms because upon arrival they told me they were completely booked, so I didn’t even bother trying.
2023년 6월에 1박 숙박함
답변 제공: gsa 님, 2023년 7월 4일
Thank you for staying with us and for your feedback.Please accept our sincere apologies for the unsatisfactory experience you had during your recent stay with us, rest assured that what you describe is not typical of our hotel guest experience.

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: gsa 님, 2023년 6월 25일
Thank you for staying with and for your review!

10/10 - 훌륭해요

michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: gsa 님, 2023년 6월 25일
Thank you for staying with us, hope to see you again soon!

10/10 - 훌륭해요

Rhonda

2023년 6월에 1박 숙박함
답변 제공: gsa 님, 2023년 6월 25일
Thank you for staying with us and for your feedback!

8/10 - 좋아요

Wade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good overall, but a tad noisy
Clean, decent room size & layout, comfortable bed. Wifi was acceptably fast (standard Marriott 15Mbps) and pretty reliable. Shower was a bit finicky to get the right temperature, but plenty of water pressure and temperature consistency. Very little noise from outside - just the pool really, which wasn't much of an issue on the 7th floor anyway - but the walls, ceiling, and door to the hallway were all pretty acoustically transparent. Not a huge amount of noise from them overall, but enough to be a little annoying.
2023년 6월에 3박 숙박함
답변 제공: gsa 님, 2023년 6월 25일
Thank you for staying with us and for your feedback.Please accept our sincere apologies regarding the noise from surrounding rooms/hallway.We hope to see you again in the near future.

8/10 - 좋아요

Angie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: gsa 님, 2023년 6월 19일
Thank you for staying with us & for your review!

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel; terrible next door guests
Your hotel was beautiful and very staff friendly. Our AC did not work correctly but was fixed ASAP. The best lounge area ever. Lots of activity and just a fun place to be. One huge issue....at 11:30pm the guests next to us were so loud, kept us awake with hallway noise and room noise. Adults and children voices were just terrible. Did not complain since I did not know who I might be dealing with next door.
2023년 6월에 2박 숙박함
답변 제공: gsa 님, 2023년 6월 19일
Thank you for staying with us and for your feedback!We are pleased to hear that you enjoyed your stay with us and please accept our sincere apologizes for the noise from the next door guests..

10/10 - 훌륭해요

Jimmy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was at a nice location. The people were friendly.
2023년 6월에 1박 숙박함
답변 제공: gsa 님, 2023년 6월 21일
Pleased to hear you enjoyed your stay with us & look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Laura

2023년 6월에 1박 숙박함
답변 제공: GSA 님, 2023년 7월 12일
Thank you for staying with us and for your review

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking was far from property, which was hard for us in our older age to walk and carry luggage.
2023년 6월에 1박 숙박함
답변 제공: gsa 님, 2023년 6월 19일
Thank you for staying with us and for your review!please accept our sincere apologizes for parking being far from the hotel front doors, We certainly hope to see you again, please let us know next time you stay with us we will be sure to assist you with luggage/ parking arrangements.

8/10 - 좋아요

Lourdes

가족 여행
2023년 5월에 1박 숙박함
답변 제공: gsa 님, 2023년 6월 12일
Thank you for staying with us and for your review!

6/10 - 괜찮아요

Megan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The property around the hotel is beautiful and allows you to get out of your room and into nature a bit. I just felt like the hotel was very dated. It wasn't signed very well so it was confusing to get places inside the hotel. Our room had very few convenient plug ins (such as near both sides of the bed) and the room itself was not extremely clean when we arrived.
2023년 5월에 2박 숙박함
답변 제공: gsa 님, 2023년 7월 4일
Thank you for staying with us and for your review!Pleased to hear you enjoyed the beautiful lake and grounds around the property.We appreciate your business and hope that you will give us another chance with your future lodging needs in St. Louis.

4/10 - 별로예요

Davis

아이를 동반한 가족 여행
We booked two rooms for a single night: one room smelled liked sewer gas and the other was hot even with the air conditioning running. The woman at the front desk said only one of the rooms could switch due to the amount of bookings that night so we had to choose between sewer gas and too hot. The new room smelled like weed as did many of the hallways. Parking was also quite difficult with very very limited parking.
2023년 5월에 1박 숙박함
답변 제공: GSA 님, 2023년 7월 12일
Thank you for your honest review of the property and your recent experience. We sincerely apologize for the subpar service you received while staying with us. As we are in constant works to improve all aspects of our guest’s stay, we will take note of these concerns and address them accordingly. We hope for another opportunity to exceed your expectations and regain your confidence in the value of our hotels.

10/10 - 훌륭해요

Marcie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When my room was too loud because of kids running and yelling, the manager quickly, kindly and apologetically changed my room.
2023년 5월에 1박 숙박함
답변 제공: gsa 님, 2023년 5월 15일
Thank you for staying with us and for sharing your feedback! We are pleased to hear that our management team was quick to respond and address your concerns.

10/10 - 훌륭해요

Korey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again
Stayed here for our anniversary. Will definitely be back. Staff was super friendly, room was perfect and the food in the restaurant was really good.
2023년 5월에 1박 숙박함
답변 제공: gsa 님, 2023년 5월 8일
Thank you for staying with us, we are pleased to hear you enjoyed your stay with us and we look forward to welcoming you back in the near future.