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Reviews of Sugar Beach, A Viceroy Resort

5 out of 5
Sugar Beach, A Viceroy Resort
Val des Pitons, Soufriere

Reviews

9.6

Exceptional

Rating 10 - Excellent. 357 out of 438 reviews" "
Rating 8 - Good. 53 out of 438 reviews" "
Rating 6 - Okay. 19 out of 438 reviews" "
Rating 4 - Poor. 4 out of 438 reviews" "
Rating 2 - Terrible. 5 out of 438 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service and the view between the Pitons was amazing. We loved our stay. The people were so nice and welcoming. The butler service was excellent and staff was so accommodating. We will be back!
Stayed 4 nights in May 2024
Response from Jonathan Payne on May 13, 2024
Good Day Pamela, We appreciate you taking the time to post this remarkable review of your stay at Sugar Beach, A Viceroy Resort.It is our pleasure to provide our guests with the best possible service and we are delighted that this commitment was reflected during your stay.We look forward to your return stay!Best regards,

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, the staff is super friendly, and my room was beautiful. I would love to come back!
Stayed 4 nights in Apr 2024
Response from Jonathan Payne on May 6, 2024
Good Day Maria, Thank you for sharing your stunning review of your recent stay at Sugar Beach, A Viceroy Resort.I am pleased to read that every aspect of your stay, from our location and accommodation to the warm and luxurious service from our colleagues exceeded your expectations.We look forward to your return stay.Best regards,

10/10 Excellent

Gregg, Maple Glen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. One of the best hotels I’ve ever stayed at before. Lovely grounds. Beautiful villa. And wonderful staff.
Stayed 10 nights in Jan 2024
Response from Jonathan Payne on May 3, 2024
Good Day Gregg, Thank you for taking the time to share this stunning review of your recent stay at Sugar Beach, A Viceroy Resort.Our setting is truly unique, and I am thrilled to know that you appreciated the ambiance of our resort as we do. It also gives me great pleasure to know that you were impressed by our spectacular accommodation and the special care and attention provided by our colleagues.Thank you for choosing to stay with us and we look forward to your return visit.Best regards,

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🍄
Stayed 2 nights in Apr 2024
Response from Jonathan Payne on May 3, 2024
Good Day Justin, Thank you for your excellent rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

6/10 Okay

Gennadiy, Sunny Isles Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice with great views and service. However, prices in restaurants are unjustifiably high and price gouging is everywhere. Prepare to pay Michelin star prices for average beach food. Plus, the need to move around in a shuttle is maddening, as trip from a room to the beach feels like a roller coaster. Enjoyed the views and service but would not return. Much better options available for half the price.
Stayed 6 nights in Apr 2024
Response from Jonathan Payne on Apr 30, 2024
Good Day Gennadiy, Thank you for sharing your review of your stay at Sugar Beach, A Viceroy Resort. I appreciate your wonderful comments on our views and service.I apologize for your disappointment with the food pricing. Considering our island is in a remote location, a vast majority of items are imported from the US, France and England for quality, consistency and availability. This means shipping costs and relevant duties have to be factored into our pricing. We do partner with local suppliers to minimize the amount of imported goods to support local farmers and fishermen. Your feedback is greatly appreciated, as it enables us to further enhance our service.We do look forward to welcoming you back to serve you at our best.Best regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Jonathan Payne on Apr 30, 2024
Good Day Jennifer, Thank you for your superb rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

2/10 Terrible

sujod

Stayed 3 nights in Apr 2024
Response from Jonathan Payne on May 15, 2024
Good Day Sujod,Thank you for your rating of your experience at Sugar Beach, A Viceroy Resort. I do hope you will reconsider a return stay where we can serve you at our best.Best regards

8/10 Good

Dimitra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amount of haggling on the beach is annoying!! They don’t leave you alone
Stayed 4 nights in Feb 2024
Response from Jonathan Payne on Apr 12, 2024
Good Day Dimitra, Thank you for sharing your feedback of your stay at Sugar Beach, A Viceroy Resort. I am sorry to read of your disappointing experience on the beach and sincerely apologize for the inconvenience caused. We will ask the local authorities to support us in the area you have mentioned.Once again, I apologize for your experience, and we look forward to welcoming you back.Best regards,

10/10 Excellent

NEIL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply speechless. Beautiful hotel with service and amenities to match. One happy family.
Stayed 7 nights in Apr 2024
Response from Jonathan Payne on Apr 11, 2024
Good Day Neil, We appreciate you sharing this fantastic feedback of your stay at Sugar Beach, A Viceroy Resort. Reading positive reviews like yours motivates us to continue delivering exceptional service to all. We look forward to welcoming you back to paradise!Best regards,

10/10 Excellent

Zackery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties we have ever stayed at!
Stayed 7 nights in Mar 2024
Response from Jonathan Payne on Apr 8, 2024
Good Day Zackery, Thank you for sharing your amazing review and rating of your recent vacation at Sugar Beach, A Viceroy Resort.We look forward to your return stay.Best regards,

8/10 Good

Ilektra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very beautiful and in a great location. The room was very nicely kept and clean and most of the staff friendly. I felt though that the food provided by the hotel restaurants except one (the SaltWood) was overpriced for the quality and the options they offered. Breakfast offered in the morning was high quality. Overall it was a nice experience but unfortunately I would not return to that hotel for a future vacation.
Stayed 7 nights in Mar 2024
Response from Jonathan Payne on Apr 1, 2024
Good Day Ilektra, Thank you for taking the time to share your feedback about your vacation at Sugar Beach, A Viceroy Resort.Our location between the Pitons is supreme, and I am grateful you appreciated our surroundings.I am sorry to read of your disappointments with the culinary offerings. We remain genuinely concerned about each guest experience and welcome feedback such as yours so we can improve and help enhance the overall satisfaction of our guests.I do hope you will reconsider a return stay where we can serve you at our best.Best regards,

10/10 Excellent

Richard, Winnetka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic resort. Beautiful grounds and facilities. Excellent service. It's perfect.
Stayed 7 nights in Mar 2024
Response from Jonathan Payne on Mar 25, 2024
Good Day Richard, Thank you for taking the time to share your terrific review of your recent stay at Sugar Beach, A Viceroy Resort.We appreciate you sharing the highlights of your stay and look forward to your return stay.Best regards,

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I traveled to St. Lucia for a gateway weekend and stayed at Sugar Beach Viceroy Resort. I don’t even know where to start the complements. The airport transfer, the Butler, the room, the beach, the restaurants, everything was perfect. We had only good times and great memories.
Stayed 2 nights in Mar 2024
Response from Jonathan Payne on Mar 6, 2024
Good Day Daniela, Thank you for sharing this fantastic feedback of your stay at Sugar Beach, A Viceroy Resort. One of our goals is to deliver unforgettable memories and I am delighted knowing that your expectations were exceeded in all aspects of your stay.We look forward to your return stay with us.Best regards,

10/10 Excellent

Girudiha, Edmonton

Stayed 1 night in Feb 2024
Response from Jonathan Payne on Mar 21, 2024
Good Day Girudiha, Thank you for your excellent rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

John, Williston Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are spectacular—pictures can’t even do it justice. Well-maintained property with excellent food options and great staff! We were sad to leave.
Stayed 3 nights in Feb 2024
Response from James Wyndham on Feb 27, 2024
Good Day John, Thank you for sharing this fantastic feedback of your stay at Sugar Beach, A Viceroy Resort. Our breathtaking views are to die for. It is such a pleasure to read about your experience and know that our resort remains memorable for all the right reasons. Our colleagues will be pleased to read your review and know they exceeded your expectations.We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Klaudia

Stayed 1 night in Feb 2024
Response from Jonathan Payne on Mar 21, 2024
Good Day Klaudia, Thank you for your superb rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Brett, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with exceptional staff and service. The food was also very very good for a Caribbean resort. I'd highly recommend. My only experiences for improvement : 1) We booked a luxury cottage, which on the website had a beautiful view of the bay. Ours had no view due to obstructing jungle. We asked if we could switch rooms and were promised a response within a day. We never heard back. No issues with not having another room, but not getting back to us was disappointing. 2) Expedia vip was supposed to give us a room upgrade. This wasn't offered and was never explained as to why it wasn't offered. Again, not an issue if not available, but the fact this was never explained was disappointing.
Stayed 5 nights in Feb 2024
Response from Jonathan Payne on Feb 20, 2024
Good Day Brett, Thank you for sharing your review and your excellent rating of your recent stay at Sugar Beach, A Viceroy Resort.I appreciate your compliments on our resort, service, food and colleagues. They will be praised for delivering outstanding service during your stay.I apologize for the lack of communication regarding the change of room. Your comments have been noted as they will allow us the opportunity to continually improve on our service.Best regards,

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service and facilities
Stayed 3 nights in Dec 2023
Response from Jonathan Payne on Feb 12, 2024
Good Day Hugo, Thank you for sharing your incredible review and rating of your recent stay at Sugar Beach, A Viceroy Resort.We look forward to your return visit.Best regards,

8/10 Good

Richard, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quiet spot.. 4 to 7 day max would have been good 11 days far too long. No upgrades , perks etc, service very good all around.
Stayed 9 nights in Jan 2024
Response from Jonathan Payne on Feb 6, 2024
Good Day Richard, Thank you for sharing your experience and for choosing to stay at Sugar Beach, A Viceroy Resort.I am thankful to read that the service received was to your expectation.We look forward to your return visit where we can serve you at our best.Best regards,

8/10 Good

Krishna, Palo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setting. We were in a villa at a height with a view of the beach and the lagoon below. They have an excellent shuttle service with friendly drivers who take you around the property. It's very hilly and it rained a lot so we needed it. They also have a Butler service which had variable quality. I didn't care for the all white interiors of the villas. The beach is nice and the views are spectacular all over the property. The restaurants were ok - expected more for the price. The spa in the forest was an experience.
Stayed 3 nights in Jan 2024
Response from Jonathan Payne on Jan 30, 2024
Good Day Krishna, Thank you for sharing your review and rating of your recent stay at Sugar Beach, A Viceroy Resort.Our setting is truly exceptional, and I am thrilled to know that you appreciated the ambiance of our resort as much as we do. It is also a pleasure to learn that you were impressed by the incredible views and the efficiency of the shuttle service.Thank you for choosing to stay with us and we look forward to your return visit.Best regards,

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Read the reviews/ratings and expected so much more. I travel a lot and have stayed in 5-star resorts all over the world including in the Caribbean. This was one of the most expensive ones I’ve stayed in by far. To start, once the room was booked, most places send a welcome greeting & ask about transportation from the airport..I received nothing. When we did arrive, they took us right to the room. With this being a VIP access hotel, I’m used to the hotel offering an upgrade or explanation of the perks. Nothing. I asked the butler if I would get an upgrade and she said she would get back to me. She never did. I went to the front desk twice and they said they would get back to me. No one did. The perk is only given if there is availability but the fact that no one got back to me says a lot. The room was nice but no wow factor. The breakfast was not that good. And probably the biggest takeaway of my time here is everything is WAY TOO EXPENSIVE. From the cab ride, to room service, to lunch, spa, dinner, drinks…it makes no sense why everything is so high. The saving grace to this place is the scenery is beautiful, the staff is nice, shuttle service is a great perk, and the food is good. But the hype isn’t valid. I’ve wanted to go to St Lucia for yrs. I heard good things about it, but not sure I would come back. Well if I did I would try a different resort. Been to the islands a lot and for the price & experience at Viceroy Sugar Beach, it gets a 4/5 from me.
Stayed 4 nights in Jan 2024
Response from Jonathan Payne on Jan 30, 2024
Good Day Brian, I would like to thank you for sharing your feedback of your recent stay at Sugar Beach, A Viceroy Resort.I am sorry to read of your highlighted concerns and sincerely apologize for the inconvenience caused. I have taken all your comments onboard and shared with the team so we can improve in the areas you have mentioned. Once again, I am sorry for your experience, and we look forward to welcoming you back to serve you at our best.Best regards,

10/10 Excellent

Kambiz, Thousand Oaks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view. Great room. Private.
Stayed 4 nights in Jan 2024
Response from Jonathan Payne on Jan 16, 2024
Good Day Kambiz, Thank you for taking the time to share your lovely review of your recent stay at Sugar Beach, A Viceroy Resort.We appreciate you sharing the highlights of your stay and look forward to welcoming you back.Best regards,

10/10 Excellent

Joseph

Stayed 4 nights in Jan 2024
Response from Jonathan Payne on Jan 11, 2024
Good Day Joseph, Thank you for your fantastic rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Libby

Stayed 3 nights in Jan 2024
Response from Jonathan Payne on Jan 9, 2024
Good Day Libby, Thank you for your superb rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Rich

Stayed 6 nights in Nov 2023
Response from Jonathan Payne on Jan 11, 2024
Good Day Rich, Thank you for your excellent rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Justin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Jonathan Payne on Dec 20, 2023
Good Day Justin, Thank you for your perfect rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

6/10 Okay

Rizwan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 7 nights in Dec 2023
Response from Jonathan Payne on Dec 19, 2023
Good Day Rizwan, Thank you for your rating. We hope to welcome you back to Sugar Beach, A Viceroy Resort to serve you at our best.Best regards,

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Jonathan Payne on Dec 18, 2023
Good Day Sarah, Thank you for your wonderful rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Jonathan Payne on Dec 11, 2023
Good Day Julie, Thank you for your amazing rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jonathan Payne on Dec 5, 2023
Good Day Fernando, Thank you for your rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

6/10 Okay

George, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Jonathan Payne on Nov 30, 2023
Good Day George, Thank you for your rating. We hope to welcome you back to Sugar Beach, A Viceroy Resort to serve you at our best.Best regards,

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sugar beach is beautiful and the people that work there are so sweet and nice!!
Stayed 7 nights in Oct 2023
Response from Jonathan Payne, Resort Manager on Oct 24, 2023
Dear Glenn,It was wonderful to host you during your recent trip to Sugar Beach, A Viceroy Resort. It is our pleasure to serve amazing guests like you. Have a wonderful day and we cannot wait to see you again soon!Warm regards,Jonathan PayneResort Manager

10/10 Excellent

Taylor Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Jonathan Payne on Nov 7, 2023
Good Day Taylor Ann, Thank you for your superb rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and wonderful resort. Food was excellent. Perfect vacation for couples
Stayed 7 nights in Oct 2023
Response from Jonathan Payne, Resort Manager on Oct 23, 2023
Good Day Sarah, Thank you for sharing your wonderful review and rating of your recent stay at Sugar Beach, A Viceroy Resort.We look forward to your welcoming you back.Warm regards,Jonathan Payne

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jonathan Payne, Resort Manager on Oct 21, 2023
Good Day Hana, Thank you for your superb rating. We look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards, Jonathan Payne

10/10 Excellent

Zaimarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the obvious (amazing view, beautiful property, gorgeous rooms) the customer service provided by the staff at Sugar Beach is the most wonderful I have experienced in all of my travels. They made everything seamless from the day of our arrival, to the last second. The attention to detail is unmatched - when we mentioned we were going to hike Petit Piton, the staff filled our room with bottles of water to ensure we were hydrating the night prior and the day of our hike. It's the little things like that, that make a big difference. We were really impressed by the way the staff communicate with each other to make sure our time spent here was personalized and as relaxing as possible. It was a very memorable getaway, and I've already raved about Sugar beach to everyone I know. As for some recommendations: We really enjoyed the sunset cruise, snorkeling, a walk around the rainforest spa, and the dinner at The Cane Bar (the ginger creme brûlée is YUM).
Stayed 4 nights in Oct 2023
Response from Jonathan Payne on Oct 20, 2023
Good Day Zaimarie, We would like to thank you for sharing your wonderful feedback of your recent stay at Sugar Beach, A Viceroy Resort.Being situated between the Pitons is truly stunning and I am delighted to read that the service received was second to none. We are fortunate to have a team of dedicated individuals who go above and beyond to ensure every guest stay is memorable.Thank you for choosing to stay with us and we look forward to your return visit.Best regards,

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just go you won’t be disappointed
Amazing vacation Top notch resort
Stayed 7 nights in Oct 2023
Response from Jonathan Payne on Oct 17, 2023
Good Day Ken, Thank you for sharing your incredible review and rating of your recent stay at Sugar Beach, A Viceroy Resort.We look forward to your return visit.Best regards,

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Jonathan Payne on Oct 10, 2023
Good Day Michael, Thank you for your excellent rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

8/10 Good

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Jonathan Payne on Oct 3, 2023
Good Day Wendy, Thank you for your rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heaven on earth.
Stayed 5 nights in Aug 2023
Response from Jonathan Payne on Sep 29, 2023
Good Day Alexander, Thank you for your terrific rating and review. We look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Charanjeet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and room. Service was great Restaurants on the property are very expensive.
Stayed 6 nights in Sep 2023
Response from Jonathan Payne on Sep 26, 2023
Good Day Charanjeet, Thank you for sharing this incredible rating and review of your recent stay at Sugar Beach, A Viceroy Resort.It gives us great pleasure to know that you were impressed with our resort, accommodation and the services extended to you contributed to you having a amazing time.Best regards,

10/10 Excellent

Amer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect except for the food pricing. Quality is great, but doesn’t just the extremely high prices.
Stayed 5 nights in Sep 2023
Response from Jonathan Payne on Sep 11, 2023
Good Day Amer, Thank you for sharing your feedback of your recent stay at Sugar Beach, A Viceroy Resort. We appreciate you sharing the highlights of your vacation as well as the area that require enhancement. We look forward to welcoming you to a better service in the near future.Best regards,

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and the best we have been to in the Carribean region. Staff was amazing and accommodating. The breakfast was excellent. The food at the restaurants on the property was good but in our opinion did not meet expectations of the price being charged. That being said, we would definitely return to this property and of course St Lucia.
Stayed 5 nights in Aug 2023
Response from Jonathan Payne on Sep 13, 2023
Good Day Andrew, Thank you for sharing this great review of your stay at Sugar Beach, A Viceroy Resort. We have embraced our natural settings to create a beautiful and picturesque atmosphere and we are happy you share the same sentiments. Your comments regarding the food have been noted and they will allow us the opportunity to continually improve on our service.We look forward to your return visit.Best regards,

10/10 Excellent

Tolgahan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5-star experience!
Stayed 4 nights in Aug 2023
Response from Jonathan Payne on Sep 6, 2023
Good Day Tolgahan, I would like to thank you for sharing this amazing feedback of your recent stay at Sugar Beach, A Viceroy Resort.We look forward to welcoming you back.Best regards,

10/10 Excellent

Paul

Stayed 8 nights in Jul 2023
Response from Jonathan Payne on Sep 26, 2023
Good Day Paul, Thank you for your superb rating. We look forward to welcome back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Sahand

Stayed 4 nights in Aug 2023
Response from Jonathan Payne on Sep 22, 2023
Good Day Sahand, Thank you for your excellent rating. We look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

10/10 Excellent

Daisy, clifton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband went there for our honeymoon. It was truly the best experience I cannot express. How lovely Sugar Beach is. Only thing I could say is that the food is just OK considering this resort is top notch. The food does not match the quality of resort as it is extremely expensive. You would think the food was excellent. That is the only bad thing I have to say about this place. Otherwise it is amazing, there’s not much to do at night, which would be kind of fun for the honeymooners to have things to do but we didn’t do the hot springs botanical garden and sunset cruise, which is absolutely amazing one day we shall return. Thanks for everything Sugar Beach.!
Stayed 6 nights in Aug 2023
Response from Jonathan Payne on Sep 6, 2023
Good Day Daisy, Congratulations on your honeymoon and thank you for sharing your feedback of your recent stay at Sugar Beach, A Viceroy Resort.We remain genuinely concerned about each guest experience and welcome feedback such as yours so we can improve and enhance the overall satisfaction of our guests.We look forward to your return where we can serve you at our best.Best regards,

10/10 Excellent

Ugonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to this property for our one year wedding anniversary and wow what a great choice we made. From arrival to departure the service was top notch. Love the beach love the views can’t say anything bad about this place. We can’t wait to come back
Stayed 5 nights in Aug 2023
Response from Jonathan Payne on Sep 8, 2023
Good Day Ugonna, Happy anniversary and thank you for sharing your lovely feedback of your recent stay at Sugar Beach, A Viceroy Resort.It is such a pleasure to read about your experience and know that our resort remains memorable for all the right reasons.We look forward to welcoming you back.Best regards,

10/10 Excellent

Manni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jonathan Payne on Sep 6, 2023
Good Day Manni, Thank you for your excellent rating. We look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023
Response from James Wyndham Managing Director on Aug 25, 2023
Good Day Maria, Thank you for your rating. We hope to welcome you back to Sugar Beach, A Viceroy Resort to serve you at our best. Best regards, Managing DirectorJames Wyndham