Left 8 messages over 5 days the week before to ask where to check in, storm impact, etc. Never received a response. On a day of arrival we called the same number and played extension roulette. Finally reached a tenant, yes a tennant. They gave us a name and phone number. Called him and he sent us to the wrong address of the property manager. Called again, got a different address and phone number. Finally found pmo, did not have our key, had to wait, finally got key, ad drove to unit 4 miles away. Front door was warped, had problems locking and opening door entire time there. air conditioner was off on arrival, temp 90 degrees, had to leave and go to mall and wait for unit to cool down.