Thank you for bringing your recent stay experience to our attention. We appreciate all feedback as it helps us to continually improve our services.We were concerned to read your review regarding the room type you were allocated. However, upon thorough investigation, we found that your reservation clearly indicated a request for a smoking room. Our team always strives to fulfill guest preferences to the best of our ability, and we take pride in ensuring that each guest's stay is comfortable and enjoyable.It is surprising to hear that the issue regarding the room type went unnoticed throughout your entire stay (2 nights), especially given our commitment to promptly address any concerns raised by our guests. We encourage guests to communicate with our staff during their stay so that we can address any issues immediately and ensure a satisfactory experience. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so that we may ensure your stay is nothing short of exceptional.

Thank you for taking the time to share your feedback with us. Our team is deeply committed to ensuring all our guests enjoy a clean and comfortable environment. Upon receiving your initial feedback from your stay at the end of March, we inspected the area and found no evidence to the claim. We then intensified our efforts to inspect and perfect our cleaning protocol, as our guests' satisfaction is paramount. We were surprised to see a similar comment after your recent stay, especially since our team was not made aware of any issues either time you stayed here. We always encourage our guests to report any dissatisfaction immediately, allowing us the opportunity to address their concerns promptly. Thank you once again for your feedback.