All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 337 out of 1000 reviews" "
10 - Excellent
337
Rating 8 - Good. 305 out of 1000 reviews" "
8 - Good
305
Rating 6 - Okay. 181 out of 1000 reviews" "
6 - Okay
181
Rating 4 - Poor. 107 out of 1000 reviews" "
4 - Poor
107
Rating 2 - Terrible. 70 out of 1000 reviews" "
2 - Terrible
70
7.6/10
Cleanliness
8.4/10
Staff & service
7.0/10
Amenities
7.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
6/10 Okay
Felix, san juan
Traveled with family
May 19, 2024
Disliked: Cleanliness
Did not clean the room any day
Felix
Stayed 5 nights in May 2024
Response from Hotel Manager on May 19, 2024
We have documentation in the room and at check in explaining that we would be service rooms on request.
This hotel is very old and run down. The pool is empty and looks like it’s been vacant for a long time. If you walk out your door on the inside balcony overlooking the empty pool it’s humid in there and just vacant. Eerie place to stay for the money.
Patrick Todd or Julie
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 3, 2024
Thanks for your review, our pool has been waiting on a repair from Hayward, and they only have one warranty rep based out of Austin TX. So that has been a challenge for us for sure. And yes we do have guest rooms that overlook or have balcony access to the pool, feel free next time to request a non-pool view room, we have over 80 rooms that are not located in the pool area. Some even have a great view of the lobby and even have lobby side balconies.
Dirty sock on my floor as soon as I walked in, mold in the bathroom every where, door card stopped working 5 times during my stay, breakfast was absolutely terrible, etc etc
John
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 26, 2024
We are sorry your room was not fully inspected prior to your arrival. If you had notified our desk agent I am sure we could of relocated you. Magetic cards have a multitude of reason as to why they stop work, but they should never have been this unreasonable. We will make sure to check that room access lock. Please call us and let us know what time you had our breakfast, we have very few if any issues with breakfast ever. We always offer many hot and cold items, as well as many coffee and juice options.
4/10 Poor
Christine
Traveled with group
Apr 23, 2024
I reserved a room with a king bed and got two queen. The toilet made a loud noise when flushing. The heater was loud. The hair dryer didn’t work. Some of the staff were about as friendly as a rattlesnake. They shouldn’t be front desk employees for sure. I will not go back to this location again. And the pool was out of service.
Christine
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 26, 2024
We will absolutely be addressing our staff, not sure who you spoke to or when as we never recieved any information at the desk, but our staff is typically on point with all our guest.We FINALLY recieved our much needed part for our pool equipment and hope to have that fully functional as soon as possible. We know that a hotel stay, also includes amenities, such as a pool to make your stay more pleasant.Our toilets are "flush assist" meaning they are pressurized, we did not see any notes concerning any rooms, but we will be sure to check our rooms to make sure they are all working properly
I remember when this hotel was built. I lived here as a kid. And we thought the shape of the building was awesome! Now it could use a few updates and maybe safety bats in the shower walls. Great continental breakfast!seems it could use some
Teresa
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 26, 2024
We appreciate your response, we try our best at breakfast, although its sometimes a challenge making every guest happy with our selections.
There was a bed bug in my room and also saw a cockroach run being the bathroom mirror. This was number 100. It just was surprisingly bad. Staff was nice though.
Trevor
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 26, 2024
We have notified our pest control company to investigate and service any issues that he finds with this room. Thank you for the information.We appreciate your review of our staff, they put forth alot of effort for our guest.
6/10 Okay
Emily
Apr 11, 2024
Emily
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 3, 2024
We appreciate your review. Thank you for staying at the Wyndham Garden
Thank you for your review of the Wyndham Garden Hotel, we appreciate it!
6/10 Okay
Amy
Apr 8, 2024
Liked: Staff & service
Property was ok, not terrible and not great. The large atrium area is interesting. Seems like a waste of space. Carpet in our room was ripped in several spots. Walls are thin as we could hear our neighbors and people in the hallway easily. Elevator floor was dirty. Overall not impressed but the rate was better than other places I checked and it served our purpose for two nights.
Amy
Stayed 2 nights in Apr 2024
Response from Natalie ~ Manager on Apr 27, 2024
We will go over all the issues mentioned with our crew. thanks for your review and information.
10/10 Excellent
Robyn
Apr 7, 2024
Liked: Staff & service
Robyn
Stayed 1 night in Apr 2024
Response from Natalie ~ Manager on Apr 26, 2024
Thank you so much for your review
4/10 Poor
dayenne
Apr 3, 2024
Disliked: Property conditions & facilities
Wifi connection was terrible
dayenne
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 26, 2024
We have contacted our IT team to investigate. We typically dont see many issues with our services.Please let me know what room, or area of the hotel you had issues.We also provide a "gamer" network for all our of guest that bring consoles, so that they will have a worry free connection.
8/10 Good
Larry
Apr 3, 2024
Larry
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 26, 2024
Thank you for your response. We appreciate your review.
8/10 Good
Vicki
Apr 2, 2024
I’ve stayed here before and it’s convenient and quiet. Good breakfasts too.
Vicki
Stayed 1 night in Mar 2024
Response from Tranya ~ Manager on Apr 26, 2024
Thank you for the review, we try very hard to serve up a breakfast that everyone can enjoy
4/10 Poor
Taylor
Mar 29, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Taylor
Stayed 1 night in Mar 2024
Response from Tranya ~ Manager on Apr 26, 2024
We are sorry we missed the mark to get a 5/5, please let us know next time during your stay so we can address anything that can make your stay more enjoyable
The smell of weed was so strong in the hallway that my head was spinning and i could barley manage to get my key card out and unlock the door. One of the rooms smelled like dog pee so strong it was extremely noticeable all down the hall OVER the weed. The breakfast was very limited but was decent.
Amberlyn
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 27, 2024
Unfortunately, some things are now legal in Oklahoma, and while we request that no smoking of any kind is allowed, it is sometime a challenge.We will review our policies and address the issues your mentioned.
We will work harder for our guest to make their stay better. Please stop by the front desk and let us know how we can help make your next stay the best.
2/10 Terrible
Ryan
Feb 29, 2024
Disliked: Staff & service
Ryan
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Apr 27, 2024
We will try harder on your next stay with us. Please stop by the front desk if you ever have any concerns we need to address
Nice place. Room was good. Older Property. Needs an upgrade. Internet not working. Paint missing around doorways. Breakfast was good. Staff friendly. Would stay again.
The hallways and room smelled horrible. Keys didn’t work most of the time. Side doors to the property were left propped open by rocks and other doors were not locked.
This is a great place to stay, the rooms were clean spacious and the beds were very comfortable. Great location restaurants nearby would definitely stay here again.
The wifi did not work and the reception clerk seemed ok with it because it didn’t work for anyone. The bed was comfortable, the room ok, except there was no chair in the room to sit on. The hallway outside the room was being vacuumed from 8:00pm to after 9:00. Breakfast was very good!