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더 더블트리 바이 힐튼 스트랫퍼드-어폰-에이번 여행 후기

4 out of 5
더 더블트리 바이 힐튼 스트랫퍼드-어폰-에이번
Arden Street, Stratford-upon-Avon, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 571개" "
평점 8 - 좋아요. 1001개 이용 후기 중 314개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 78개" "
평점 4 - 별로예요. 1001개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 11개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had booked a queen bed in the property via Expedia and had received confirmation from them. However when we arrived the hotel had no record of the booking and were told there was no longer any queen rooms available. Therefore we had to take a twin. The staff were extremely helpful and gave us a discount for use in the dining. However we will not be using Expedia again. We have no complaints about the hotel. On the contrary the room was very spacious, comfortable and quiet with parking and easy walk to the sights. Staff were very accommodating and did their best.
답변 제공: The reception team 님, 2024년 5월 14일
Thank you for your review Andrew, I'm sorry to hear regarding your booking confirmation, but pleased the team were helpful in making this right for you. I do hope we can welcome you back to our hotel in the near future.

6/10 - 괜찮아요

Tony

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Anca 님, 2024년 4월 22일
Dear Tony , Thank you for taking the time and leave us your feedback.

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, friendly staff, and nice room!
2024년 4월에 1박 숙박함
답변 제공: Anca 님, 2024년 4월 15일
Dear Rebecca, Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

10/10 - 훌륭해요

Ron 님, Chilham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property, a little off the centre of town but this makes it very quiet. Plenty of parking which is good for Stratford. Big clean rooms.
2024년 4월에 1박 숙박함
답변 제공: Anca 님, 2024년 4월 9일
Dear Ron, Thank you for taking your time to provide us with feedback following your recent stay. It's fantastic to hear that you enjoyed your room that was allocate. We hope to see you again soon.

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for town would recommend it
2024년 4월에 1박 숙박함
답변 제공: Anca 님, 2024년 4월 9일
Dear John, Thank you for the feedback. We are glad you enjoyed your stay with us. The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

2/10 - 너무 별로예요

Ged

I stayed in a second floor room and couldn’t sleep for a low, rumbling noise coming into the room. After one of the night concierges confirmed there was a noise, I was relocated to a new ( quieter) room by the fab night crew but got FOUR hours sleep. Complained but no refund yet.
2024년 3월에 1박 숙박함
답변 제공: Anca 님, 2024년 4월 2일
Dear GedSorry to hear about your experience. We have processed your refund with expedia, this will take a couple of days to show on your account.

10/10 - 훌륭해요

Toby

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely thank you. Looking forward to returning.
2024년 3월에 1박 숙박함
답변 제공: Anca 님, 2024년 3월 19일
Dear Toby, Thank you for the 5 star. We really appreciate your time and kind words for our staff. Our main aim is to make our guest to feel welcomed and happy when staying with us. Thank you once again for the kind words and recommendations. We hope to see you again soon.

8/10 - 좋아요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good apart from Expedia somehow booked us a disability room !! Orthopedic beds , hard ,so not a good sleep. Queried with reception & they said did you book through Expedia !! Check your room out b4 moving in your luggage etc.
2024년 3월에 1박 숙박함
답변 제공: Anca 님, 2024년 3월 18일
Dear Steve, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay. The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Please accept our apologise about the room. Hope to see you again soon.

10/10 - 훌륭해요

Rormullar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great services and customer support
2024년 3월에 1박 숙박함
답변 제공: Anca 님, 2024년 3월 4일
Dear Rormullar,Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

8/10 - 좋아요

Walter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, central location with car parking on site. Comfortable quiet room but plenty of space. Some areas of hotel beginning to look tired and outdated.
2024년 2월에 2박 숙박함
답변 제공: Anca 님, 2024년 2월 21일
Dear Walter, Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

10/10 - 훌륭해요

Mohammed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 2월에 1박 숙박함
답변 제공: Anca 님, 2024년 2월 19일
Dear Mohammed,Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay . The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

4/10 - 별로예요

Julia

2024년 2월에 1박 숙박함
답변 제공: Anca 님, 2024년 2월 15일
•Thank you for your review

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good distance for exploring Stratford, very friendly staff, comfortable bed in large room all set in lovely grounds.
2024년 2월에 1박 숙박함
답변 제공: Anca 님, 2024년 2월 15일
Dear Daniel, Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very happy with our stay the only disappointment was from about seven in the morning noise came from the cleaning cupboard/ office which was in the same ground floor corridor as our room
2024년 2월에 3박 숙박함
답변 제공: Anca 님, 2024년 2월 15일
Dear Stephen,Thank you for the 5 star. We really appreciate your time and your feedback. Our main aim is to make our guest to feel welcomed and happy when staying with us. Really sorry about the noise, this will be passed on to the right departments. We hope to see you again soon.

8/10 - 좋아요

Margery

2024년 2월에 2박 숙박함
답변 제공: Anca 님, 2024년 2월 8일
Dear Margery Thank you for taking the time to rate us. We hope to see you soon.

10/10 - 훌륭해요

David

단체 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Our Favorite
Our favourite hotel in Stratford upon Avon.
2024년 2월에 2박 숙박함
답변 제공: Anca 님, 2024년 2월 7일
Dear David, Thank you for choosing us and for leaving your feedback. We are glad to hear you enjoyed your stay with us. Hope to see you again soon.

8/10 - 좋아요

Mr Robin M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfectly decent, clean hotel
Perfectly decent, clean hotel with good breakfast and in a good location. Not much character and gym a bit small/not much equipment, but otherwise all good
2024년 2월에 1박 숙박함
답변 제공: Anca 님, 2024년 2월 6일
Dear Robin MThank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay . The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

6/10 - 괜찮아요

Anne

연인과의 여행
We had a very strong smell coming from the bathroom and into the bedroom. Tried ringing reception after we got back to our room in the evening but no answer. Spoke to the receptionist in the morning and all she said was she would speak to housekeeping But we were leaving that morning Not happy
2024년 2월에 1박 숙박함
답변 제공: Anca 님, 2024년 2월 5일
Dear Anne Thank you for taking the time and write us your feedback. We are so sorry that you did not enjoyed your stay with us. We appreciate all feedback as this helps us to improve our services. This is will be reported further to the right departments. We hope we can gain your trust and book with us again. Hope to see you again soon.

8/10 - 좋아요

David

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
FirtsChoice
We visit Stratford upon Avon several times a year and this is our first choice hotel.
2024년 2월에 2박 숙박함
답변 제공: Anca 님, 2024년 2월 5일
Dear David, Thank you for writing your review. We really appreciate your time and kind words. Our main aim is to make our guest to feel welcomed and happy when staying with us. We hope to see you again soon.

8/10 - 좋아요

Johan

출장 여행
좋아요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Anca 님, 2024년 2월 5일
Dear Johan, Thank you for your review. Hope to see you again soon.

10/10 - 훌륭해요

Krzysztof

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Most welcoming.
Warm welcome as usual.
2024년 1월에 2박 숙박함
답변 제공: Anca 님, 2024년 2월 5일
Dear Krzysztof,Thank you for the review and kind words. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon.

10/10 - 훌륭해요

Jaspal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, very clean, only issue is that restaurant closed too early. Otherwise excellent!!
2024년 1월에 1박 숙박함
답변 제공: Anca 님, 2024년 1월 31일
Dear Jaspal, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay . The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

10/10 - 훌륭해요

Krzysztof

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff and Maddy on reception always remembers me as a frequent user.
2024년 1월에 1박 숙박함
답변 제공: Anca 님, 2024년 1월 16일
Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

8/10 - 좋아요

Natalie 님, Chichester

2023년 12월에 1박 숙박함
답변 제공: Anca 님, 2024년 1월 9일
Dear NatalieThank you for choosing to stay with us and for your feedback. Hope to see you again soon.

10/10 - 훌륭해요

Krzysztof

2023년 11월에 1박 숙박함
답변 제공: Anca 님, 2024년 1월 2일
Dear Krzysztof Thank you for taking the time to leave us your review.

6/10 - 괜찮아요

E

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Anca 님, 2024년 1월 2일
Dear EThank you for taking the time and leave us a review. We are glad you enjoyed your stay. We hope to see you again soon.

10/10 - 훌륭해요

Michelle

2023년 12월에 1박 숙박함
답변 제공: Anca 님, 2024년 1월 2일
Dear Michelle Thank you for the 10/10 really appreciate the feedback. Our main aim is to make our guests to feel welcomed and happy when staying with us. We hope to see you again soon.

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for dogs, walking distance to town
Excellent position, large car park, electric vehicle chargers
2023년 12월에 3박 숙박함
답변 제공: Anca 님, 2024년 1월 2일
Dear Simon Thank you for the 10/10. We are grateful for taking the time and write us a review and that you enjoyed your stay. Its our priority to make sure every guest feels welcomed and happy when staying with us. We hope to see you again soon.

10/10 - 훌륭해요

Simon

2023년 12월에 1박 숙박함
답변 제공: Anca 님, 2024년 1월 2일
Dear Simon Thank you for the 10/10. We really appreciate your feedback. We hope to see you again soon.

10/10 - 훌륭해요

Krzysztof

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Anca 님, 2023년 12월 21일
Dear Krzysztof Thank you for the feedback. We hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스
Manage your expectations
The hotel is showing its age and could do with a refit, especially in communal areas. Rooms are OK, but the quality doesn't meet the price point. Avoid the breakfast, its poor quality, limited choice, poor service and poorly stocked.
2023년 12월에 1박 숙박함
답변 제공: Anca 님, 2023년 12월 19일
Dear Anonymous Thank you for taking the time and leave us your feedback. We appreciate all feedbacks as it is a good way to find out where we can improve. Really sorry that you did not enjoyed your experience with us. We are committed in providing the highest level of service and comfort to every guest who walks through our doors. We regret that we fell short of this goal during your stay. This will be passed on to the right departments. We hope we can gain your trust and book with us again. Hope to see you soon.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Have often stayed at the hotel over 30 years and have always been happy about it. This stay was no different.
2023년 12월에 1박 숙박함
답변 제공: Anca 님, 2023년 12월 18일
Dear David Thank you for the kind words and for the 10/10 review. Our team takes lots of care in providing the best service to our guests. Your kind words are truly appreciated and will be shared with team, who take pride in delivering exceptional service. We hope to see you again soon.

10/10 - 훌륭해요

Krzysztof

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: anca 님, 2023년 12월 18일
Dear Krzystof, Many thanks for your feedback, we are pleased to hear that you have enjoyed your stay with us.

8/10 - 좋아요

Emma

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Anca 님, 2023년 12월 14일
Dear Emma Thank you for choosing to stay with us. Glad to hear you enjoyed your stay and really appreciated your 9/10 score. We hope to see you again soon.

10/10 - 훌륭해요

Krzysztof

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Anca 님, 2023년 12월 12일
Dear KrzysztofThank you for your feedback

8/10 - 좋아요

Peter

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It was good
2023년 11월에 1박 숙박함
답변 제공: Anca 님, 2023년 12월 1일
Dear Peter .Thank you for taking the time and leave us feedback. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 minutes walk to playhouse theatre 10 minutes walk for site seeing & shopping safe parking good breakfast for the price
2023년 11월에 2박 숙박함
답변 제공: Doubletree Reception 님, 2023년 11월 22일
Dear David , Thank you for taking the time to write to us. We appreciate your wonderful feedback and this will be passed on to the right departments. The happiness and satisfaction of our guests is a priority. We hope to see you soon.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
No hot water in the shower, people in next door playing Ed Sheeran very loudly very early in the morning, wallpaper peeling off the wall in the room, no bedside lamp. No fault of the staff at all, but the whole place was feeling quite run-down, and totally not worth the price.
2023년 11월에 1박 숙박함
답변 제공: The reception team 님, 2023년 11월 20일
Thank you for your review Anonymous, I'm sorry to hear regarding the hot water. An engineer has since fixed this in your room, as well as the other items you have reported. We strive to deliver a better experience and hope you will see an improvement on your next stay.

10/10 - 훌륭해요

Edward

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Marvellous location near centre spacious and beautiful hotel
2023년 11월에 1박 숙박함
답변 제공: The reception team 님, 2023년 11월 20일
Thank you for your 5/5 review Edward! really pleased you enjoyed our beautiful hotel and hope to welcome you back soon.

10/10 - 훌륭해요

Steve

2023년 11월에 1박 숙박함
답변 제공: Anca 님, 2023년 12월 12일
Dear Steve Thank you for your review

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The reception team 님, 2023년 11월 20일
Thank you for your review Victoria, I'm pleased to see you enjoyed your stay overall and hope we can welcome you back soon.

10/10 - 훌륭해요

Krzysztof

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The reception team 님, 2023년 11월 20일
Thank you for your 10/10 stay Krzysztof. I'm pleased to see you continue to enjoy your stays with us and hope we can welcome you back soon.

10/10 - 훌륭해요

Krzysztof

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great welcome from Maddy on reception - always nice to be remembered if you stay here frequently.
2023년 11월에 1박 숙박함
답변 제공: The reception team 님, 2023년 11월 13일
Thank you for your 10 / 10 review Krzystof! Thank you for your appreciation of our reception Supervisor Maddy, I will certainly share your thanks with her.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location, parked the car at the hotel and walked everywhere we wanted to visit. Family room was very spacious, comfortable with lots of storage for bags and coats. Breakfast had a nice selection and the staff were all so welcoming and helpful. Will definitely come back for our next visit.
2023년 11월에 1박 숙박함
답변 제공: The reception team 님, 2023년 11월 13일
Thank you for your 10 / 10 review Anonymous, really pleased to see you enjoyed the hotel facilities and found the staff welcoming. we hope to welcome you back in the near future!

10/10 - 훌륭해요

Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The reception team 님, 2023년 11월 7일
Thank you for your 10/10 review Rose! Hope to welcome you back in the near future

10/10 - 훌륭해요

Krzysztof

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The reception team 님, 2023년 11월 7일
Thank you for your 10 / 10 review Krzysztof! Pleased to see you enjoyed your stay and hope we can welcome you back.

10/10 - 훌륭해요

Isabel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ÓTIMO o lugar.
2023년 10월에 1박 숙박함
답변 제공: The reception team 님, 2023년 10월 31일
Thank you Isabel for your 5/5 review! We look forward to welcoming you back in the near future

10/10 - 훌륭해요

Krzysztof

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: The reception team 님, 2023년 10월 31일
Thank you for your 10/10 review Krzysztof! We look forward to welcoming you back in the near future.

4/10 - 별로예요

Kwong Wing

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
I stayed this hotel for one night on 14 Oct, everything was fine at the benning, since it was a bit cold on that day, so I turned on the a/c to 23 degree for heating up the room and it was really good to me and my wife for going to bed, however, when we were in deep sleep condition while we were waked up around 3 AM in the morning by a freezing temperature at 17 degree shown in the a/c controller. we finally could not go back to sleep even though we had adjusted the controller back to 23 degree. Very disappointed !
2023년 10월에 1박 숙박함
답변 제공: The reception team 님, 2023년 10월 24일
Thank you for your review Kwong Wing, We are sorry for your experience with the AC. We have since reviewed all AC and heating systems to ensure our guests are kept warm as winter approaches. We do hope we can welcome you back in the near future

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: The reception team 님, 2023년 10월 24일
Thank you for your review Sandra! hope we can welcome you back in the future