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에스베트 호텔 여행 후기

3.5 out of 5
에스베트 호텔
Berekum Road, Sunyani, Brong Ahafo

이용 후기

6.8
평점 10 - 훌륭해요. 34개 이용 후기 중 8개" "
평점 8 - 좋아요. 34개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 34개 이용 후기 중 7개" "
평점 4 - 별로예요. 34개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 34개 이용 후기 중 5개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Anthony

2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Warren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an overall excellent experience, i will stay at eusbett the next time i come to Sunyani and i have recommended it to friends and family
2024년 1월에 4박 숙박함

2/10 - 너무 별로예요

emmanuel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

8/10 - 좋아요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Momoh

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Augustine

2023년 11월에 1박 숙박함

8/10 - 좋아요

Victoria

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was nice. Resturant food was good.
2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Victor 님, Victorville

2023년 7월에 2박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay had an excellent time. The staff were warm and friendly and the room was always clean and well kept. I would have liked the opportunity to visit some places of interest but there were no tours available.
2023년 6월에 14박 숙박함

6/10 - 괜찮아요

Edward

단체 여행
좋아요: 숙박 시설 상태 및 시설
TV didn’t work. They came and fixed it but it went out a few minutes later. WiFi didn’t work. Had to use our own cellular router
2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Brian

좋아요: 직원 및 서비스
2023년 4월에 1박 숙박함

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great food and great service
Front desk and dining are exceptionally good. But room was lacking. Poor lighting and its size very small. But diningroom service and food exceptional.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An enirely excellent experience
The entire stay and experience was excellent. The ambience, food, spacious room, attentive personnel, housekeeping personnel, proximity to airport and courtesy vehicle to and from airport - all created an excellent experience. My only hiccup was the cashier in the main dining room on Friday evening meal.
2023년 4월에 4박 숙박함

8/10 - 좋아요

Cordelia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean with friendly, hard working staff. The food was also very tasty. We really like the new hotel extension because even though the rooms are small they are modern. The only problem was how badly constructed our first room was. Staff finally had to move us to a new room. They were kind and courteous
2023년 3월에 2박 숙박함

4/10 - 별로예요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Terrible room service. One meal took more than 2 hours to arrive! I called after an hour to see what was taking so long, and was told they would get right on it. No explanation as to what they were doing for the previous hour. I wanted to just cancel the meal, but my girlfriend was the food. When it finally arrived it was not what we ordered. Another occasion they also delivered food that was not correct. The mattress was extremely hard and uncomfortable. I woke up every morning with aches and pains. The drain in the shower backed up and they were unable to resolve it after 3 visits and numerous calls. They finally moved me to another room, where the air conditioner did not work well at all. Public areas such as the lobby and restaurant were kept at much too high of a temperature. The cleaning staff was very friendly and did a great job. The laundry service was excellent!
2023년 2월에 12박 숙박함

10/10 - 훌륭해요

Tommy

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best hotel in Ghana I have visit
Sweet overall nice athmospherev staff prepared to do thier absout best so I'm not doubt one secund to ask the for help they all was extrem willing to help - THANK YOU Eusbett it's not last time I book in at your hotel :)
2023년 1월에 4박 숙박함

10/10 - 훌륭해요

Thomasina

2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and customer service top notch
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Andreas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

4/10 - 별로예요

Eric

가족 여행
좋아요: 직원 및 서비스
Items need replacement Rusted refrigerator Shower door difficult to slide Bathroom extremely small Not bad for a hotel in ghana
2022년 8월에 4박 숙박함

6/10 - 괜찮아요

papa

단체 여행
별로예요: 숙박 시설 상태 및 시설
First timer
Was ok
2022년 7월에 1박 숙박함

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My Stay
The stay was great, except an issue at first regarding check in.
2021년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스
I like the various different common spaces to hang-out and relax. I was a bit bothered by the constant loud music throughout the different areas. Thumping music past 10pm on a weeknight made it difficult to fall asleep to be rested for a busy workday.
2021년 7월에 7박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best place to stay in Sunyani, Ghana
The staff addressed any issue brought to them very promptly. I have been staying here for many years (and have tried their main competitor!), and they are always making improvements. Food is great and they are fine with you asking for things not on the menu!
2019년 6월에 3박 숙박함

8/10 - 좋아요

Orjan

좋아요: 청결 상태, 객실의 편안함
Wifi did not cover my room
2019년 2월에 2박 숙박함
답변 제공: Robert 님, 2019년 3월 6일
We are very sorry for the wifi. We are currently increasing the wifi reach and this would be completed in two week's time. We can promise you a great wifi experience on your next visit. Thank you.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
They did not have our reservation in their books and we had to stay in the annex, which was quite a walk from the hotel and the rooms were terrible. I suggest that Expedia coordinates better with this hotel around reservations.
2019년 2월에 1박 숙박함
답변 제공: GM 님, 2019년 2월 28일
Dear Valued Guest, Thank you for your review of our property. We are very sorry for the inconveniences you had to go through. We are very alert on our reservations so we are surprised with your review. Could you kindly throw more light on what happened with your reservations? We are also sorry you found the 2 minutes walk to the Annex "quite a distance". The rates at the annex are different from the rates at the main hotel. We would glad you check very well in your reservations. We would be very excited to host you again. Thank you.

2/10 - 너무 별로예요

True 님, Suyani

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
The bathroom toilet had pee stains when you lift the lid up sink was clogged rooms very small but the food was delicious
2019년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worse customer service
Very unprofessional. I came from states to sunyani only to have this horrible experience. Staff and supervisor told me they were not affiliated with orbitz and later told me they don’t have my confirmation email even though I had mines. They made zero effort to help including the surpervior. Lack of customer skills, lack of knowledge.
2018년 7월에 1박 숙박함

6/10 - 괜찮아요

Fredo 님, Munich

좋아요: 청결 상태, 직원 및 서비스
In the land of the blind, the one-eyed man is king
In the relation to European hotels it is a lower middle class hotel. Of course you can stay there without any serious problems. The stuff is very kind generally. Except one evening when I was with my friends in the restaurant of the hotel. At the entrance was a woman unfriendly to them. They were my guests. In my eyes unacceptable. Also I think a no go that during six days builders were busy in the hotel. It was so noisy that sometimes it was not possible to have a conversation in the room. The meaning of my title is that hardly to find an alternative in Sunyani and the region. So I think I would come back.
2017년 8월에 17박 숙박함

6/10 - 괜찮아요

Dr Patti 님, Cape Coast, Ghana

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overnight on business trip, price OK, mixed result
The staff was helpful, but inefficient. The 1st room they gave us had no functioning phone. Staff came and fiddled with it, then moved us to a different room, right next door. Room OK, bedside lamps had bulbs and worked, AC worked, fridge worked, bathroom all new fixtures. However hot water heater did not make enough hot water to last for 1 quick shower. No bath mat so you stepped out of the shower onto the tile floor, which I find disgusting. Bottom sheet was not long enough to cover the entire mattress. The sheets seemed fresh, but the duvet had a musty smell, like it was not dried well and got slightly moldy. No room service menu in the room. Directory of hotel service phone numbers was incorrect for all but front desk. Bar number wrong, room service number wrong. Room service dinner came in take-away plastic boxes with plastic spoon and fork. But the food was good, and hot when it got to us, and price was good. Breakfast buffet was good, waffles and omlette available, as well as traditional Ghanaian foods, fresh bread rolls and fresh breads to toast. Fresh fruit included watermelon, pineapple and apple quarters. Breakfast staff was inattentive and slow, except for the waffle and toast man who was efficient, and the waffles were good. The hotel is huge, and breakfast buffet was in a "Conference Center" annex far from the main hotel, down gravel roads past construction sites. The hotel gave us a guide to lead us there. If you have knee problems, drive there, don't walk.
2017년 8월에 1박 숙박함

4/10 - 별로예요

Don 님, Downtown Rockford IL

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Diamond In The Rough
So many potential good things that haven't yet been properly exploited. Plenty of hard working staff but not working as a team. Have stayed many times over the years -- this time several things like laundry and some food, pool and bar tabs could not be included in hotel tab so it is like a la carte with payments. Water is sporadically not available in the room (not acceptable for a business hotel) even in Ghana. Maintenence is getting shabby. So on a value basis we have to say Eusbett lacks a great deal of luster. Unfortunately it is the only game in town (Sunyani) that we've discovered. Out rating is just "it will do".

4/10 - 별로예요

Mel 님, Accra, Ghana

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not much choice, but...
Front desk staff was clueless about Expedia and my reservation. Took 10 minutes to sort out. When I got my bill the next day, again they didn't understand about Expedia and tried to bill me. Dining room was slow. Took 15 minutes to take my order and 35 to prepare it. It was quite good when it came. Breakfast was buffet and okay. The room was okay, but it needs a refresh. Wifi worked poorly. Dreary lighting throughout. One of my colleagues said the hotel staff is forced to work from 6 a.m. to 10 p.m, so that could be why service was so poor.