Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

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Luxury
5.0 star property
8.8

Excellent

Urban retreat with mall access

Attached to a luxury mall, this hotel offers a convenient urban sanctuary with immediate shopping access. The luxurious breakfast buffet receives consistent praise. Guests can relax in the outdoor pool or enjoy aromatherapy treatments at the full-service spa after exploring nearby attractions.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
The current price is ₩74,025
₩89,571 total
includes taxes & fees
Nov 22 - Nov 23

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Twin Room (Twin Bed)

A hotel room with two beds, a desk, a large window with a city view, and a painting on the wall.

Deluxe Twin Room (Twin Bed)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe

A hotel room with two beds, a desk, a large window with a city view, and a painting on the wall.

Superior Deluxe

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Deluxe Twin

A modern hotel room with a large bed, a sitting area with a chair, a TV, a fireplace, and a dining area with a table and plates.

Grand Deluxe Twin

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Club Deluxe

A spacious hotel room with a large bed, a view of the city, and a modern design.

Executive Club Deluxe

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Club Grand Deluxe

A hotel room with a large bed, a desk with a mirror, a TV, and a view of the city.

Executive Club Grand Deluxe

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

A hotel room with a large bed, a TV on the wall, a desk with a lamp, and a view of the city.

Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room

A spacious hotel room with a large bed, a view of the city, and a modern design.

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Deluxe King

A hotel room with a large bed, a desk with a mirror, a TV, and a view of the city.

Grand Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Deluxe

A spacious hotel room with a large bed, a view of the city, and a modern design.

Superior Deluxe

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
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About the neighborhood

Located in Gunung Sari neighborhood, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is connected to a shopping center. Travelers who have shopping on the agenda can visit Pakuwon Mall and Tunjungan Plaza. Ciputra World Mall and Ciputra Golf Club are two other places to visit that come recommended. Visit our Surabaya travel guide
Map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225

What's nearby

  • Ciputra World Mall
    1 min walk - 0.0 km
  • Surabaya Town Square
    17 min walk - 1.4 km
  • Surabaya Zoo
    2 min drive - 2.0 km
  • House of Sampoerna
    3 min drive - 2.4 km
  • Lapangan Thor Stadium
    5 min drive - 2.4 km

Getting around

  • Wonokromo Station
    14 min drive
  • Surabaya Pasar Turi Station
    21 min drive
  • Surabaya (SUB-Juanda)
    37 min drive

Restaurants

  • Starbucks
    5 min walk
  • Sushi Tei
    1 min walk
  • Pempek Farina
    2 min walk
  • Lincafe
    4 min walk
  • Paradise Dynasty

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

  • Luxury hotel near Ciputra World Mall
  • Located close to Ciputra Golf Club, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides a grocery/convenience store, shopping on site, and a coffee shop/cafe. Indulge in aromatherapy, a body scrub, and a massage at the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • You'll also find perks like:
    • An outdoor pool and a children's pool
    • Free self parking, plus valet parking (surcharge)
    • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-in
    • A front-desk safe, an elevator, and tour/ticket assistance
  • Room features
  • All 212 rooms offer comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
  • Extra amenities include:
    • Bathrooms with free toiletries and hair dryers
    • 42-inch LED TVs with premium channels
    • Wardrobes/closets, refrigerators, and electric kettles

Similar properties

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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 248 reviews
The price is ₩91,399
₩110,593 total
includes taxes & fees
Nov 3 - Nov 4
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Frequently asked questions

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–5:00 PM.

How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

As of Oct 28, 2026, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International on Nov 22, 2026 start from ₩74,025, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-out is at noon.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 463000 per vehicle applies.

Where is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International located?

Situated in the business district, this luxury hotel is steps from Ciputra World Mall and 7.8 mi (12.5 km) from Ciputra Golf Club.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 146 out of 272 reviews
Rating 8 - Good. 97 out of 272 reviews
Rating 6 - Okay. 17 out of 272 reviews
Rating 4 - Poor. 11 out of 272 reviews
Rating 2 - Terrible. 1 out of 272 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loacti o n near from mall,and everything's good
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean and very convenient with direct access to shopping mall. It will be very good if you could shorten the duration for repairing the lift. Only 3 lifts but one of them had closed for a week. Waiting time at the lift was considered too long for daily use.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly service all the way
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staffs very attentive. Clean room.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4.5 stars
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Beside mall
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Lobby on the 8th floor, impractical. Very standard Hotel in my opinion. The Hotel hallway smells very musty/damp.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
food options were limited for western traveller.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable hotel with secret access

It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regarding instruction of bluebird, it was quite detailed. Further I got heartful sweets complimentary, so it was impressive services.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay

The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Shower's temp control is so difficult. And also the pressure of shower is not enough.
Stayed 10 nights in Oct 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
poor wifi
Stayed 1 night in Jun 2025