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Reviews of Varna Culture Hotel Soerabaia Surabaya

3 out of 5
Varna Culture Hotel Soerabaia Surabaya
Jalan Tunjungan 51, Surabaya, East Java

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 31 reviews" "
Rating 8 - Good. 12 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 3 out of 31 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Staff & service
Staff was very helpful and friendly. Assisted me in many different ways.
Stayed 7 nights in Sep 2023

10/10 Excellent

Wan, Kedah.malaysia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.real Surabaya classic area..we are very pleased with out hotel choice anda look foward to a nice night.we would stay here again if in the area.
Stayed 2 nights in Jan 2020
Response from Ida – SA on Feb 17, 2020
Dear Mr/Mrs Wan on, Thank you for taking the time out to share your experiences and feedback regarding your stay at Varna Culture Hotel Surabaya, We will inform your comments to our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service. Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Varna Culture Hotel Soerabaia

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in the city, good range of food at breakfast (but you need to be early else they'll be gone). WiFi must be signed in every time you unlock your phone. Note: it is located on the main road so on Sunday there will be no taxis / cars.
Stayed 3 nights in Jun 2019

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
good value for location, room could use touch up.
Friendly staff, and complete breakfast. Room was okay, carpet & fabrics a bit worn, & no mini fridge - but hot water kettle good. AC strong & quite, Wifi a bit weak, with repeat login required. Great location near TP mall, but also near mosque for 3am & 5am wake up. Power failure at 2am with loud back-up generator for some additional distrubances during night...Hot water & water pressue good, taxi ready out front for quick trip to airport.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to stay in Surabaya. Central Area.
Area is well maintained Walls in the hotels are a bit thin, can hear the next room talking if they are speaking loudly.
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid it
They would not provide an adequate room nor cancel my 1 night reservation. I booked a room at a different hotel and left. ...the room provided had a very strong smell of mold/ mildew. Even after running the air conditioner for a few minutes, the smell would not go away. They said they could not cancel my reservation and offered a different room with a very strong bleach smell. It was just as uncomfortable and difficult to breathe as the first room. Then they offered a different room that still had a strong stale smell with windows that didn't open. For what would have been a few more dollars, I booked a different hotel within walking distance and went there instead. After many years of traveling abroad, I had never left a hotel under such unpleasant circumstances before.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel but no fridge, break fast average......nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Stayed 3 nights in Jan 2018

10/10 Excellent

soedarto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel will stay again thanks
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and reasonable
This hotel is a good and equal with reasonable price
Stayed 2 nights in Oct 2017

8/10 Good

Alkamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel
Great convenient hotel near shopping malls

8/10 Good

Noorasikin

Liked: Cleanliness, staff & service, room comfort
Small room but great location for shopping
A hotel good enough if you spend your days outside. Hotel is conveniently located opposite Tunjungan Mall and next to Majapahit Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, and hotel staffs were friendly.
Response from General Manager on Aug 22, 2016
Dear Anonymous Thank you for taking the time out to share your experiences and feedback regarding your stay at Varna Culture Hotel Surabaya We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Varna Culture Hotel Soerabaia Sincerely Ahmad Suroso ( Asst. Front Office Manager )

10/10 Excellent

Grant, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel middle of the city
The staff from management to cleaners were most helpful and pleasant and would do anything asked of them I will stay again and recommend this hotel to friends.
Response from Ahmad Suroso on May 23, 2016
Dear Mr.Thierry Thank you for taking the time out to share your experiences and feedback regarding your stay at Varna Culture Hotel Surabaya We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Varna Culture Hotel Soerabaia Sincerely Ahmad Suroso ( Asst. Front Office Manager )

8/10 Good

Abu Bakar, singapore

Liked: Staff & service, room comfort
comfortable and pleasant stay.
Comfortable stay.Staff are courteous and helpful.Hot on the 2nd floor. Aircon not strong enough.
Response from Ahmad Suroso on Mar 12, 2016
Dear Mr. Abu Bakar Thank you for taking the time out to share your experiences and feedback regarding your stay at Varna Culture Hotel Surabaya, We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Varna Culture Hotel Soerabaia . Sincerely yours, Wahyu Kurniawan - Hotel Manager

10/10 Excellent

Henrica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Alles prima, locatie, hotelkamer, faciliteiten, ontbijt, personeel en mooie omgeving met oude historische gebouwen.
Stayed 7 nights in Feb 2023

6/10 Okay

ugur

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Receptionist zei er is geen booking op mijn naam. Terwijl al betaald. Moet 1 uur wachten alleen omdat ze kunnen de booking terug vinden. Verder gewoon oude hotel. De locatie is super maar de hoyel zelf is niet bijzonder.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicht zu empfehlen
Ich hatte das Superior-Doppel- oder -Zweibettzimmer mit 17 qm gebucht. Bekommen habe ich ein kleines dreckiges Zimmer ohne Fenster. Erst nach Beschwerde habe ich nach einer Übernachtung das gebuchte Zimmer bekommen, das zwar größer, aber leider auch schmutzig war. Einen Zimmersafe gibt es nicht! Haare liegen auf dem Boden. Der dreckige Kam vom Vorgänger lag auch noch da. Der Wasserkocher ist so dreckig, dass sie keine Lust haben Tee oder Kaffee zu machen. Auf der Bettdecke sind Farbflecken. Die Sitzmöbel und der Teppich im Flur sind versifft. Internet und Fernsehempfang und Aufzug sind zum Teil ausgefallen. Wenn Sie Toastbrot zum Frühstück haben wollen, müssen sie die Toastbrotscheiben in einem dreckigen Grill erwärmen, das dauert einige Zeit. Siehe Bilder (auch weitere Beurteilung, da ich leider zweimal gebucht hatte). Ich kann die guten Beurteilungen für das relativ teure Hotel nicht nachvollziehen. Man kriegt bei den indonesischen Hotel Budgetketten ein billigeres, saubereres und besser erhaltenes Zimmer.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kleines, dreckiges Zimmer ohne Fenster
Ich hatte das Superior-Doppel- oder -Zweibettzimmer mit 17 qm gebucht. Bekommen habe ich ein kleines dreckiges Zimmer ohne Fenster. Erst nach Beschwerde habe ich nach einer Übernachtung das gebuchte Zimmer bekommen, das zwar größer, aber leider auch schmutzig war. Einen Zimmersafe gibt es nicht! Haare liegen auf dem Boden. Der dreckige Kam vom Vorgänger lag auch noch da. Der Wasserkocher ist so dreckig, dass sie keine Lust haben Tee oder Kaffee zu machen. Auf der Bettdecke sind Farbflecken. Die Sitzmöbel und der Teppich im Flur sind versifft. Internet und Fernsehempfang und Aufzug sind zum Teil ausgefallen. Wenn Sie Toastbrot zum Frühstück haben wollen, müssen sie die Toastbrotscheiben in einem dreckigen Grill erwärmen, das dauert einige Zeit. Siehe Bilder (auch weitere Beurteilung, da ich leider zweimal gebucht hatte). Ich kann die guten Beurteilungen für das relativ teure Hotel nicht nachvollziehen. Man kriegt bei den indonesischen Hotel Budgetketten ein billigeres, saubereres und besser erhaltenes Zimmer.
Stayed 2 nights in Sep 2018

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed
Prima om te verblijven, wel erg druk buiten. Kamers prima, comfortabel. Laag geprijsd, staff prima, ontbijt goed, roomservice tot 23.00,faciliteten okay
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ondanks het feit dat het aan een drukke weg ligt merk je daar niet veel van. Door de ligging zijn andere dingen in de stad goed bereikbaar, fijn als je een Ubertaxi wil bestellen Hotelpersoneel is buitengewoon klantgericht en zet alles in werking om het voor de gasten het naar hun zin te maken.
Stayed 6 nights in Nov 2017

6/10 Okay

Sugar, 日本

Liked: Cleanliness, staff & service, property conditions & facilities
ショッピングモールに近く、清潔なホテル
ここの近くにはたくさんホテルがあり、そのなかで特に目立ったホテルがではないが、外観も内装もとても綺麗なホテルでした。近くには大きなショッピングモールがあり、歩いていけます。 泊まった部屋はわりと小さめ、日本のビジネスホテルくらいの大きさでしたが、やはり清潔でした。ただ、泊まった部屋には窓がなかったのが、残念かな。あと朝食はもうちょっと種類欲しかったです。

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Response from General Manager on Sep 5, 2016
Dear Anonymous Thank you for taking the time out to share your experiences and feedback regarding your stay at Varna Culture Hotel Surabaya We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Varna Culture Hotel Soerabaia Sincerely Ahmad Suroso ( Asst. Front Office Manager )

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable Stay at a Reasonable Price
Room: big, comfortable and clean. Price: reasonable. Breakfast: selections are quite few, but they really made the limited foods very, very delicious. Dis: There is no hair dryer in the standard room. The water flow of the shower is not strong enough for long hair.
Response from General Manager on Aug 15, 2016
Dear Anonymous Thank you for taking the time out to share your experiences and feedback regarding your stay at Varna Culture Hotel Surabaya We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Varna Culture Hotel Soerabaia Sincerely Ahmad Suroso ( Asst. Front Office Manager )

6/10 Okay

thierry, Cannes

Disliked: Staff & service, room comfort
Room noise and breadfast minimalize
Response from Ahmad Suroso on Jan 16, 2016
Dear Mr.Thierry Thank you for taking the time out to share your experiences and feedback regarding your stay at Varna Culture Hotel Surabaya We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Varna Culture Hotel Soerabaia Sincerely Ahmad Suroso ( Duty Manager )

10/10 Excellent

Glody, Cepu, Central of Java, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cultural Budget Hotel yang Interesting ...
Lokasinya Strategis, dekat pusat oleh2 Genteng, Tunjungan Plaza dan tidak jauh dari stasiun kereta api Pasar Turi. Interior hotel sarat dengan pernak pernik Soerabaia tempoe doeloe, dari lukisan dan benda2 antik. Parkir yang nyaman dan aman, mudah untuk mondar mandir, tidak perlu melalui front desk dan dekat dengan lift. Hanya saja kapasitas nya tidak terlalu besar. Overall, hotel ini menarik dengan harga yang tidak mahal.
Dear Glody Thank you for taking the time out to share your experiences and feedback regarding your stay at Varna Culture Hotel Surabaya We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying as my previous visit . We are looking forward to welcome you back at Varna Culture Hotel Soerabaia.

8/10 Good

Takashi, 日本

Liked: Cleanliness, staff & service, property conditions & facilities
ビジネス利用なら悪くない選択
ホテルとして既存の建物を改装して約一年経過。ロビーフロアは新しいが、客室内の設備は少々劣化している。トイレとシャワースペースがカーテンで仕切られているだけなのは残念。しかし、従業員の対応はとても良く、快適。 近くにはトゥンジュンガン ショッピングモールがあって、買物には便利な立地だが、通行量が多く、信号もないので道路を渡る時には要注意。
Dear Mr. Takashi Thank you for taking the time out to share your experiences and feedback regarding your stay at Varna Culture Hotel Surabaya We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying as my previous visit . We are looking forward to welcome you back at Varna Culture Hotel Soerabaia.