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Reviews of Vivo Inn

3 out of 5
Vivo Inn
Tourism Rd., Poblacion 5, General Luna, Surigao del Norte

Reviews

8.0

Very Good

Rating 10 - Excellent. 13 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lilia, Pacific Grove

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Two bath towels for the 3 rooms I booked. It was raining hard on our last night. Ceiling was leaking where the lights are. There’s only fitted sheets on our bed. Restaurant is closed, water dispenser is outside the room. The only good part of the hotel are the Staffs, specially Michele.

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location vs Connectivity
Vivo's location is one of its advantages as it is right at the busy part of General Luna. It is clean, and their staff is responsive. Internet connection on the other hand is a point of improvement. Even in the rooms, you can't get decent mobile signal.
Stayed 8 nights in Nov 2021

8/10 Good

Risa

Stayed 2 nights in Nov 2021

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would give them the highest rating very clean nice accommodations
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely fantastic. Location is excellent. Room was basic and a little worn in places but spacious and everything worked properly. The bed was very comfortable. The pool was clean and warm. The water refill in the common area was a nice touch. Excellent value for money.
Stayed 2 nights in Feb 2020
Response from Peach on Feb 26, 2020
Thank you for choosing Vivo Inn Siargao and it was a pleasure to host your stay! We are appreciate your generous feedback greatly and we are looking into ways of improving our facilities and services even more. We look forward to having you again!

10/10 Excellent

Robin Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money in Siargao
Amazing Hotel in Siargao, i would belive this is one of the top 3 hotels in General Luna, Siargao. The Service is nr 1. The restaurant is nr 1. Their pool and pool area and cleaniess is nr 1. Their room are good, clean and made my stay really good. One of my best stays in all of Philippines. Thank you!
Stayed 4 nights in Feb 2020
Response from Peach on Feb 21, 2020
Thank you for choosing Vivo Inn Siargao and it was a pleasure to host your stay! We are appreciate such generous and positive feedback greatly and we look forward to having you again!

8/10 Good

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff is very nice and helpful. The restuarant was good. The location is good with lots of other shopping and food in the area. The wifi doesnt reach the rooms but the common area is very nice for wifi. The bed was comfotrable and aircon was great. The only issue was the hot shower. It never seemed to work. We asked the staff and they would adjust something that made it work temorarly. For a nice hotel they should have a shower with adjustable hot water. Overall the vivo inn was good and i would reccomend it. You wont be dissapointed.
Stayed 4 nights in Feb 2020
Response from Peach on Feb 21, 2020
Thank you for choosing Vivo Inn Siargao and it was a pleasure to host your stay! We are appreciate such generous and positive feedback greatly and we look forward to having you again!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and pool. Good amenities and safe. I would highly recommend this place.
Stayed 3 nights in Oct 2019
Response from Peach on Oct 30, 2019
We are delighted with such positive feedback and truly wish you enjoyed your stay. Hope to see you again!

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities
The room was basic and no TV but clean they upgraded us the last day to queen room because the room we paid for was below the standard. the pool was great. staff helpful.location next to restaurants and shops.
Stayed 2 nights in Sep 2019
Response from Vivo Inn Team on Sep 30, 2019
Thank you for choosing Vivo Inn Siargao and it was a pleasure to host your stay! You have booked the Double room which is our smallest room and this does not include television on the facilities as stated on Expedia or other online agencies. However, we do appreciate your feedback greatly and we look forward to having you again!

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place and location food at the restaurant delicious everyone’s friendly except WiFi wasn’t working good .Thanks
Stayed 2 nights in Jul 2019
Response from Peach on Aug 20, 2019
Thank you for choosing Vivo Inn Siargao and it was a pleasure to host your stay! We are appreciate your positive feedback greatly and we look forward to having you again. The network company has announced that they will be opening another tower by September so hopefully this will improve the internet situation in the island. Looking forward!

10/10 Excellent

Michael Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Peach on Aug 17, 2019
Thank you for choosing Vivo Inn Siargao and it was a pleasure to host your stay! We are appreciate your positive feedback greatly and we look forward to having you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mang Roger - the owner is very accomodating and gave us good suggestion on what to do on our date of arrival at 9:30 am which was too early for check in. We immediately doo 3 island hopping. When we came back from the tour, our room was ready and aircondition was already on and it was very relaxing entering your room cold. Our room no. 6 is big enough for us. Breakfast was delicious for only less than US$4 per day per person with a lot of choices. We highly recommend this hotel because of its location near to many restaurants and near cloud 9 by tricycle.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy place to stay
It was nice staying in Vivo Inn. We were there ahead of the check in time but since the room was already free and cleaned they've checked us in earlier. The staff and even the owners were very friendly. They answered our querries and we even heard them suggest cheaper alternatives to other guest. The only thing that is missing is a rag outside the comfort room. But overall the experience in the hotel was really great.
Stayed 3 nights in May 2018

4/10 Poor

Paul, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice before you book here
If you are planning to spend most of your time out of the room, this may be ok for you. Breakfast is not included and neither is coffee. The room has no TV and half the time we had no hot water. We walked up looking for the front desk and had our baggage in hand. It was obvious we were looking to check in. We asked a younger female if she knew where it was. She stated, "Right here" and was actually the employee. She talked low volume and got us set up as if it was a bother for her to do so. We joked that she "really made you want to stay there" and what a first impression that was. Also, the advertisement makes it appear you're on the beach... you're not. You're on the other side of the road. There is no pool and there is no view from the room. Overall, highly disappointed with this place. We paid for the room in advance and were still ready to leave halfway through for another place. The only reason the staff got two stars is because of the older couple that I believe ran the establishment. They were at least friendly.
Stayed 4 nights in Apr 2018

10/10 Excellent

Ralph, Carson,Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
It was very accessible, close to the road and all the other places you need to be. Staff were friendly and accomodating. The moment we got our keys, room smelled fresh and is very clean. The only thing that i wasnt a fan of was the wi-fi connection in the rooms were bad so we had to go to the cafe but overall it was a very nice stay and would love to check in with them again.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great

10/10 Excellent

Chiska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Stay in Vivo Inn
I booked a bunk bed in Viento De Mar which was already confirmed by Hotels.Com. Surprisingly, they called me informing that they overbooked. So, I called Hotels.Com and they transferred me to Vivo Inn. I got a private air conditioned room with own CR good for 3nights for the same price. It was a comfy stay in Vivo. Thanks Hotels.Com.
Stayed 3 nights in Jun 2017
Thank you Chiska! Glad that you enjoyed your surprise stay here at Vivo Inn! Hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel with AC
We had a great time staying at Vivo Inn!

6/10 Okay

Christoph

Disliked: Staff & service
Bad staff
Lazy staff and manager, they prefer drinking coffee and laugh the whole time instead of buying food for the restaurant. we stayed 9 days at the property and they had never fresh fruits, never main cources and the breakfast was also ridiculous. Room was clean after two timed asked, no television available as on hotels.com written.

6/10 Okay

Christoph

Liked: Room comfort
Disliked: Staff & service
Bad service, rooms ok, too expensive
+ Spacious rooms,location next to restaurants - lazy staff, in 8 days they never had fruits, shakes, food from the menu just breakfast, cleaning staff did it just every second day and not , how on hotels.com written, daily, to expensive room rate just basic interior

8/10 Good

Scott, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vivo good.
Very comfortable. We stayed here and then come back because we like it so much. Great breakfast cooked to order. You will be very happy staying here.

8/10 Good

Scott, Devonport Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vivo las Siargoa
Very nice stay here. Comfortable beds. Good Air con. Beautiful breakfast not free but well worth it. I recommend upsize to Queen rooms much better

10/10 Excellent

great value, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super staff
We had a very comfortable stay at Vivo Inn. They have a wonderful and very polite staff. Breakfast was always great. There were also lots of good restaurants within walking distance of the resort.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super fint hotell!
Vilket skönt hotell! Ligger riktigt bra till i General Luna. Rummen var fina och rena. Personalen på detta hotell var helt outstanding. Så trevliga och behjälpliga. Restaurangen var god och deras drinkar var också supergoda. Kommer helt klart bo här igen nästa gång jag åker till Siargao. Det enda minuset är väl att det inte riktigt var någon power i duschen. Men gissar att det inte är deras fel. Ligger säkert hos någon annan.
Stayed 6 nights in Nov 2019
Response from Peach on Dec 9, 2019
Dear Philip and Friends, It was truly a delight to host your stay and your presence was missed as soon as you guys left. Thank you for such generous feedback and hopefully our products and services would be even better upon your return. Big "HI" from all of us! Happy travels!

6/10 Okay

Henrik

Liked: Cleanliness
Stayed 3 nights in Feb 2018

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra standard till bra pris
Välskött hotell som ägs och drivs av en filippinskfamilj. Mkt bra service och mysigt loungehäng. Vill absolut bo här igen!