Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you for your review. To be honest, we don't put the carpet in the ground floor of the guesthouse which you stayed. We only put the some mats in the kitchen or some where if needed. We have received a 10 marks review from our guest who stayed the same day in next door of you. We don't understand why you still stayed two nights without called our manager to compliant about it.You shouldn't checked in the room with called our manager immediately to show her. So, you would get the fully refund if it is true. We believed that we got the best marks for the cleaning over 10 years since 2012. We hope you are well.

Thank you

Thank you

We are sorry you’re unhappy. We would work hard for your experience. Thank you for letting us know. You can always open the window in the room, or turn on the air conditioning if you smell something wrong. Some foods which curry, Chinese smelly tofu …. are stinks. We have checked the room after you checked out, there is no mould in the room at all. If you have Covid, you may only smell bad in everywhere even you eating nice foods. Some people lose their sense of smell. They are Covid symptoms.

Thank you.

Thank you! Looking forward to welcome you again soon.

Thank you! Looking forward to welcome you again soon.

We are sorry for the inconvenience. We will work hard for your experience. You can refuse the relocation confirmation in the 24 hours.

Thank you so much for sharing your experience. Hope see you again soon!

Firstly we would like to apologise for this inconvenience to you, it was totally our mistake. Normally we close any unbooked rooms at 9pm to avoid this situation. On this occasion our manager forgot to do this due to fatigue before the Christmas shopping on 23th Dec. We believe that alternative accommodation was provided by Expedia and we paid the price differential. Once again we apologise for your inconvenience.