야외 수영장

레지던스 인 탤러해시 유니버시티 앳 더 캐피톨 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 580개" "
평점 8 - 좋아요. 1000개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 98개" "
평점 4 - 별로예요. 1000개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 22개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Valerie 님, Saint Simons Island

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was okay.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 16일
Dear Valerie, We truly appreciate your feedback regarding our check-in service. It's wonderful to know that our team's efforts left a positive impression on your arrival experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to have the opportunity to welcome you back to Residence Inn Tallahassee Universities at the Capitol soon!Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Roscoe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Roscoe, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Tallahassee Universities at the Capitol. We look forward to your return and wish you all the best with your future travels.Keith Hoogerheyde General Manager

2/10 - 너무 별로예요

russell

The property was hit with electrical problems with a severe storm on Friday morning and I could not check in .
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Russel, Thank you for choosing us for your stay. We are sorry for the unexpected power outage and are disappointed you could not check in for your stay. We apologize and understand that unexpected situations can be frustrating, and we are truly sorry for the inconvenience you have experienced. We value your loyalty and will share your message with the appropriate individuals. We hope to have the chance to welcome you back under better circumstances.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

mark j

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
Dear Mark, Thank you for the wonderful rating for Residence Inn Tallahassee Universities at the Capitol. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Keith Hoogerheyde General Manager

4/10 - 별로예요

JOANNE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Street noise was awful.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Dear Joanne, Thank you for taking the time to post a review. Providing the highest level of hospitality is our number one priority; therefore, we apologize for falling short of your expectations during your stay in Tallahassee. We hope you will accept our apology on behalf of our city’s leadership. As previously mentioned, we are actively working with local business partners, city leadership, and local law enforcement for a solution to the disruptive level of noise you experienced. Specifically, the city of Tallahassee’s leadership is copied for their continued awareness of the severity of the issues caused for our guests by the high level of unabated noise in the Gaines St. area. We hope they will soon find a permanent resolution to the situation. We remain confident in their concern for the visitors to the FSU campus and our capital city. Ensuring a positive experience during their stay in our beautiful, vibrant, and active neighborhood is our shared priority. Once again, we hope you will accept our apology on behalf of our city’s leadership. We hope to see you again whenever your travels bring you our way. Keith Hoogerheyde,General Manager

8/10 - 좋아요

Carolina

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and nice big room. The bathroom was not very clean but I let them know and they sent someone to clean it.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Carolina, Thank you for choosing to stay with us at Residence Inn Tallahassee Universities at the Capitol. While we regret the cleanliness issues you encountered in your room, we were glad that it was resolved while you were here. It is also nice to read you loved our prime location and well-appointed. spacious accommodations. We appreciate your feedback and hope to see you again on your future visit to the area. Keith Hoogerheyde,General Manager

10/10 - 훌륭해요

Jareall

2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Jareall, We are delighted you enjoyed your stay at Residence Inn Tallahassee Universities at the Capitol. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Keith Hoogerheyde General Manager

2/10 - 너무 별로예요

liliana

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Expect zero security and dont be surprised if just anyone can walk in off the street such as homeless can walk in and intimidate hotel guests for not opening doors while they ask for food. Management is sub par and not proactive in managing the lack of security. There is a serious safety issue at this location. They are also under upgraded and vendors come knocking on door asking to check windows that are in process of being replaced. No hot water, lacks cleanliness overall. Truly a disappointment.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Liliana, Thank you for taking the time to leave a review. We sincerely apologize for not meeting your expectations and for the cleanliness issues you encountered. Please be assured we will follow up on this with our housekeeping team and will take the necessary measures to ensure we are more diligent in our efforts going forward. Furthermore, we are very sorry for the difficulty you experienced with the lack of hot water in your room. We have addressed this accordingly, and we are grateful for your feedback. It is also very concerning to read your specific comment as we take the safety of our guests very seriously. Such incidents are very unusual at our hotel, and we offer our most humble apologies. Your patience in this matter is much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Keith Hoogerheyde,General Manager

4/10 - 별로예요

Elaine

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had potato chips inside fold away bed and we had to call to get this cleaned. First floor room is very noisy. Front desk lady - Daisia is very rude and didn’t let us use a conference room when none were actually used or occupied. Lots of noise from Gaines Street very late into the night with loud music coming from next door bar and cars passing. Busy street.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Elaine, Thank you for reviewing your recent experience with us. We sincerely apologize for the inconvenience you experienced during your stay with us. It’s unacceptable that you encountered cleanliness concerns in your room, and we regret any discomfort this caused. We have addressed this with our housekeeping department to ensure this does not happen again. Additionally, we apologize for the behavior you experienced from our front desk staff. Your comments will be shared with our team, and we will take appropriate action to prevent these issues from happening again. Regarding the noise concerns you mentioned, we are actively working with local business partners, city leadership, and local law enforcement for a solution to the disruptive level of noise you experienced. We hope they will soon find a permanent resolution to the situation. We remain confident in their concern for the visitors to the FSU campus and our capital city. Once again, we hope you will accept our apology on behalf of our city’s leadership. We look forward to serving you whenever your travels may return to Tallahassee.Keith Hoogerheyde, General Manager

6/10 - 괜찮아요

Charles 님, Glenshaw

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I only chose this properrty because it was advertisedd as having an airport shuttle- i arrived to find out they do not have a shuttle for the first flights out of the Tallahassee Airport.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Charles, Thank you for taking the time to share your review. We do apologize for any disappointment with the shuttle service. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. Thank you again for your feedback, and hope you will give us another chance to host you again. Keith Hoogerheyde, General Manager

10/10 - 훌륭해요

cynthis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our attends FSU. This is a perfect place to stay when we visit. Feels like home.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Cynthis, Thank you for your excellent review. We are delighted you enjoyed your experience, and it is a pleasure to know we provided you with everything you needed for an outstanding stay. Please come back and see us at Residence Inn Tallahassee Universities at the Capitol any time your travels bring you to our area!Keith Hoogerheyde, General Manager

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Kenneth, We appreciate you sharing your thoughtful feedback with other travelers. We agree that our convenient location is perfect for exploring all that Tallahassee offers! Our modern hotel places our guests near Florida State University, Doak S. Campbell Stadium, and Florida A&M University. Thank you for choosing Residence Inn Tallahassee Universities at the Capitol, and we hope to have the pleasure of welcoming you back soon.Keith Hoogerheyde,General Manager

10/10 - 훌륭해요

mayte

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Mayte, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Tallahassee Universities at the Capitol; we hope to see you again soon. Keith Hoogerheyde, General Manager

10/10 - 훌륭해요

Rhonda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were large and comfortable. The breakfast was delicious and had a wide selection to choose from. The staff were friendly and helpful. Grateful for the shuttle to the airport.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 9일
Dear Rhonda, Thank you for staying at Residence Inn Tallahassee Universities at the Capitol. We are glad you liked our comfortable accommodations and that you appreciated our shuttle service. We are also happy to know you enjoyed our breakfast offerings and that our devoted associates took great care of you. We will certainly share your praises with them. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Shannon 님, Spring

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is very nice. I was very impressed with my room. I was even able to enjoy the live band across the street from my room. Breakfast was good and the 2 ladies working the kitchen were so very nice. I would definitely stay again.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Shannon, Thank you for the kind review of Residence Inn Tallahassee Universities at the Capitol. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted property and intuitive associates enhanced your visit. It was also a delight reading our complimentary breakfast offerings started your day on the right note. We loved accommodating you, and we sincerely appreciate your dedication to staying with us again; we look forward to it.Keith Hoogerheyde, General Manager

10/10 - 훌륭해요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GREAT experience here! We booked last minute that morning and called to confirm with no issues. Check in was simple and uneventful. The attendant was sweet and respectful. The room was clean on the third floor with a parking lot view with city streets beyond. I slept with the window open and it was silent beyond the occasional hum of an engine. Beautiful sunny and warm morning. Breakfast was amazing but a little crowded as I slept in. The bed was too comfy not to. We left our room at 11 on the dot and I received an email with a receipt of $30 parking charges (no one mentioned this but not a big deal to me) as well as $4 beverage. I assume from the water bottles on the counter we drank. Overall a good stay and would do it again!!!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Amanda, Thank you for sharing your review of Residence Inn Tallahassee Universities at the Capitol. We are glad to know you had a seamless check-in experience and that you were pleased with our courteous front desk staff and well-kept accommodations. However, we regret not meeting some of your expectations and your disappointment with some of our charges. These fees are listed on our websites, and we will share your comments appropriately. We appreciate your feedback and look forward to seeing you again on your future visit to the area. Keith Hoogerheyde, General Manager

6/10 - 괜찮아요

Bryan 님, Jacksonville

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and in a good location. The room was sandwiched between the dining area and a nearby traffic light, thereby making extremely noise late into the night and very early in the morning. Very hard to get sleep there.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear Bryan, We appreciate your feedback and apologize for the inconvenience caused by the noise issues that you encountered during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know that for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We are actively working with local business partners, city leadership, and local law enforcement for a solution to the disruptive level of noise you experienced. Specifically, the city of Tallahassee’s leadership is copied for their continued awareness of the severity of the issues caused for our guests by the high level of unabated noise in the Gaines St. area. We hope they will soon find a permanent resolution to the situation. We remain confident in their concern for the visitors to the FSU campus and our capital city. Ensuring a positive experience during their stay in our beautiful, vibrant, and active neighborhood is our shared priority. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to serving you better in the future.Keith Hoogerheyde General Manager

6/10 - 괜찮아요

Mark

가족 여행
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Mark, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Keith Hoogerheyde,General Manager

6/10 - 괜찮아요

Keniesha

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Keniesha, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Keith Hoogerheyde,General Manager

8/10 - 좋아요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
College town
Great staff , good location . A bit noisy if you are in the Main Street sign until about 2am
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Robert, Thank you for the review of Residence Inn Tallahassee Universities at the Capitol. We are pleased you enjoyed our convenient location and the courteous service provided by our associates. However, we regret the noise disturbance during your stay. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these types of concerns. Thank you again; we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Constance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Constance, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Tallahassee Universities at the Capitol; we hope to see you again soon. Keith Hoogerheyde General Manager

8/10 - 좋아요

Richard 님, Green Cove Springs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed on 4th floor, very well kept property. Traffic and street noise made it difficult to sleep.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Richard, Thank you for making Residence Inn Tallahassee Universities at the Capitol a part of your travel plans. We are happy to know you had a pleasant stay overall and that you loved our well-maintained property. However, we are sorry for the nose disturbances you encountered. We want you to know our front desk is always available to help make you as comfortable as possible. We appreciate your feedback and hope to see you again on your future visit to the area. Keith Hoogerheyde,General Manager

6/10 - 괜찮아요

Yvette

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coffee in maker in room not working.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Yvette, Thank you for choosing to stay with us. While we are happy to see that your overall experience was comfortable, we apologize that the coffee maker in your room did not work. We appreciate you bringing this to our attention, and we have shared this with our maintenance team. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

CALLIE

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Callie, Thank you for your recent stay at the Residence Inn Tallahassee Universities at the Capitol and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Tallahassee. Keith Hoogerheyde General Manager

10/10 - 훌륭해요

CALLIE

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Callie, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Residence Inn Tallahassee Universities at the Capitol. We look forward to serving you again in the future.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Harry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 14일
Dear Harry, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Tallahassee Universities at the Capitol, and we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Joanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 14일
Dear Joanna, Thank you for choosing Residence Inn Tallahassee Universities at the Capitol and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Harry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Harry, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Residence Inn Tallahassee Universities at the Capitol, I invite you to come back and stay with us again whenever you are in the area.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

John 님, Tampa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 1일
Dear John, Thank you for sharing your feedback regarding your recent stay at Residence Inn Tallahassee Universities at the Capitol. We are delighted to hear that your experience was exceptional. We look forward to welcoming you back soon again.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

mark

2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 4일
Dear Mark, Thank you for choosing Residence Inn Tallahassee Universities at the Capitol and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Jeffrey 님, Smyrna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, new, and courteous!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Jeffrey, Thank you for staying at Residence Inn Tallahassee Universities at the Capitol. We enjoyed your kind comments about our modern and clean accommodations, most notably how much you liked our attentive service. Thank you for sharing your review with future guests, and we hope you will return the next time you visit Tallahassee.Keith Hoogerheyde General Manager

8/10 - 좋아요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
Check in process was good. Hotel is clean and quiet. Good location. Adequate parking. The rooms that we were given were NOT as advertised on Hotels.com or my reservation confirmation email. I discussed this issue with both the hotel manager and Hotels.com agents the same day we checked in. Nice hotel but false advertising by Hotels.com.
2023년 11월에 1박 숙박함
답변 제공: Residence Inn Tallahassee Universities at the Capi 님, 2023년 11월 21일
Dear Shannon, We are glad you had a pleasant stay with us and liked our well-kept property as well as ideal location and your check-in experience. However, we regret not meeting your expectations with your room. We will convey your message appropriately. Thank you again for your patience, and we hope this will not deter you from choosing us again.Sincerely,Residence Inn Tallahassee Universities at the Capitol Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only stayed one night. Great location that is close to the university and around multiple spots for food and gas. Bed and room were comfortable and staff were friendly. Only complaint I have for the whole stay is parking was a little expensive in my opinion ($30usd a night).
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 21일
Dear Guest, Thank you for sharing your experience following your recent stay at Residence Inn Tallahassee Universities at the Capitol. We are thrilled to hear that you enjoyed our convenient location, well-maintained accommodations, and outstanding service. Your feedback is valuable to us, and we look forward to welcoming you back in the future.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Kim

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 20일
Dear Kim, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Tallahassee Universities at the Capitol, and we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Andrew

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 12일
Dear Andrew, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Tallahassee Universities at the Capitol, and we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

2/10 - 너무 별로예요

Jason 님, Fairfield

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Jason, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Keith Hoogerheyde General Manager

6/10 - 괜찮아요

Thomas

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The location is excellent for walking to FSU. The free breakfast was amazing and the staff that work the breakfast were excellent! However, there is a $30/day parking fee. We were asked on check in if we were parking on site and they gave is a car tag BUT they never told us about a fee. I only realized after we received an email with charges. Also we called for an extra comforter for our sofa bed and they insisted that all they could provide was a light blanket. The service was disappointing.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear Thomas, Thank you for choosing us and for taking the time to write your review. We regret that you were disappointed with our parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We apologize if this was not adequately communicated with you upon check-in, and we will share your comments appropriately. We are also sorry for your concerns with our service and any frustration this caused. We have shared your feedback with our team to prevent this in the future. On the brighter side, we are glad that you enjoyed our convenient location and the delicious breakfast. We are delighted to hear that our breakfast staff left a memorable impression on your stay. We would love to convey your kind words to them. We hope to have another chance to provide you with a better experience in the future. Keith Hoogerheyde General Manager

8/10 - 좋아요

keith 님, altamonte springs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Can be a little noisey
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 29일
Dear Keith, Thank you for staying at Residence Inn Tallahassee Universities at the Capitol and for your nice rating. We sincerely apologize for the noise concerns during your visit and its impact on your overall comfort. We are grateful for your patience, and we want you to know our front desk is always available to help. Thank you again, and we look forward to your return.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Cynthia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
Wonderful hotel experience. Very clean, large rooms, location was perfect for our FSU weekend with old college friends. Great breakfast & lived the afternoon reception!
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 27일
Dear Cynthia, Thank you for including Residence Inn Tallahassee Universities at the Capitol in your travel plans. We are delighted to read that you enjoyed our location, spotless accommodations and our breakfast offerings. It was a pleasure hosting you all, and we look forward to your return.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Nemid

Great location and excellent property.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Dear Nemid, Thank you for your recent stay at the Residence Inn Tallahassee Universities at the Capitol and for posting such a generous review of our hotel. It is a pleasure to know you loved the fantastic location and our property. We enjoyed having you as our guest, and we look forward to seeing you again on your next trip to Tallahassee. Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 13일
Dear Jeffrey,What a pleasure to read your outstanding review about your time at Residence Inn Tallahassee Universities at the Capitol. We are thrilled you had an excellent experience while visiting Tallahassee. We appreciate you being our guest, and we would love to welcome you back the next time you are in the area. Thank you for the feedback. Keith Hoogerheyde General Manager

4/10 - 별로예요

Charlene

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 11일
Dear Charlene, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Keith Hoogerheyde General Manager

8/10 - 좋아요

Patrick

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Marriot
It was obvious that the halls and elevators were not cleaned regularly. The room was nice and clean. Traffic was loud.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 9일
Dear Patrick, Thank you for staying at Residence Inn Tallahassee Universities at the Capitol. We are glad that you loved our well-kept accommodations. However, we sincerely apologize for the cleanliness issues you highlighted. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We pride ourselves on delivering a pleasant hotel experience; therefore, we are sorry for the noise issues you experienced. Thank you again; we look forward to your next visit. Keith Hoogerheyde General Manager

2/10 - 너무 별로예요

Chris

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 27일
Dear Chris, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Dear Melissa, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Tallahassee Universities at the Capitol, and we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

6/10 - 괜찮아요

Laura

2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
Dear Laura, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Keith Hoogerheyde General Manager

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 31일
Dear Julia, Thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Tallahassee Universities at the Capitol. We look forward to your return and wish you all the best with your future travels.Keith Hoogerheyde,General Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Management
A very friendly environment. I accidentally booked the wrong room and the manager was very kind to upgrade us to the room we requested. I will return because of the great customer service.
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
Dear David, Thank you for choosing Residence Inn Tallahassee Universities at the Capitol and sharing your experience. We are sorry about the issues you experienced during your stay. We were happy that we were able to resolve everything to your satisfaction. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Keith Hoogerheyde General Manager

8/10 - 좋아요

Angus

2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Dear Angus, We are delighted you had a great stay at Residence Inn Tallahassee Universities at the Capitol. Thank you for the kind rating, and we look forward to hosting you again soon.Keith Hoogerheyde General Manager