Outdoor pool, open 9:00 AM to 10:00 PM, free cabanas, sun loungers

Reviews of Hotel Alba, Tapestry Collection by Hilton

4 out of 5
Hotel Alba, Tapestry Collection by Hilton
5303 W Kennedy Blvd, Tampa, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 805 out of 1231 reviews" "
Rating 8 - Good. 247 out of 1231 reviews" "
Rating 6 - Okay. 99 out of 1231 reviews" "
Rating 4 - Poor. 35 out of 1231 reviews" "
Rating 2 - Terrible. 45 out of 1231 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary Candice, West Blocton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

8/10 Good

Sean

Traveled with partner
Liked: Staff & service
Terrible work out area
Stayed 3 nights in May 2024

10/10 Excellent

Kathrynn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this property! We will def be staying here again on our next trip to Tampa. We brought along our black lab puppy and he was welcomed with open arms. The service was amazing and everyone was so kind. It's a great location to all things Tampa/St Pete/Clearwater.
Stayed 2 nights in May 2024

8/10 Good

Kayla

Traveled with partner
The elevator broke during our stay. No air conditioning in the hallways or elevators.
Stayed 4 nights in May 2024
Response from Peter Wright on May 21, 2024
Dear Kayla, It is always encouraging to receive positive feedback from our guests, and we are pleased to hear how much you enjoyed your overall stay! In addition, please know that your comments regarding the air conditioning and elevator have been noted and will be shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Hotel Alba, and we hope you choose to create more great memories with us whenever your travels bring you back to our way!Peter Wright

10/10 Excellent

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and nice. The staff was friendly and the outdoor pool was a vibe.
Stayed 4 nights in May 2024
Response from Peter Wright on May 21, 2024
Dear Megan, Thank you so much for noticing our efforts in maintaining a spotless and welcoming environment. It’s our top priority to ensure our guests feel comfortable and taken care of during their stay with us. We also love reading your wonderful comments about our dedicated associates and on-site amenities. Thank you again for taking time to tell us about your stay. We hope to welcome you back to Hotel Alba soon!Peter Wright

10/10 Excellent

Derak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i enjoyed my overall experience at the hotel
Stayed 3 nights in May 2024
Response from Hotel management on May 20, 2024
Dear Derak, We're thrilled to read that you enjoyed your overall experience at Hotel Alba! Providing exceptional service and creating memorable stays for our guests is our top priority. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another wonderful experience soon.Peter Wright

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of the location.
Stayed 3 nights in May 2024
Response from Hotel management on May 20, 2024
Dear Gabriel, Thank you for your feedback. We're delighted you found the location of Hotel Alba convenient. We look forward to welcoming you back for another enjoyable stay soon.Peter Wright

10/10 Excellent

D'Aisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to Thank You All so much for this great experience!! Making my daughters 5th birthday one to remember! From the moment we walked in until the moment we left your hotel we was greeted with smiles and great hospitality!! It really means a lot!! In todays world it's hard to come across good people! Blessings to your hotel and we will be back!! -The Fells
Stayed 2 nights in May 2024
Response from Hotel management on May 20, 2024
Dear D'Aisha, Thank you for your heartfelt review. We're thrilled to have made your daughter's 5th birthday so memorable. At Hotel Alba, we pride ourselves on offering smiles and great hospitality from start to finish. Your kind words mean a lot to us, and we look forward to welcoming you back soon. Blessings to you and your family.Peter Wright

10/10 Excellent

Dadphar

Stayed 4 nights in May 2024
Response from Peter Wright on May 21, 2024
Dear Dadphar, We want to extend our gratitude for taking the time to review your stay at Hotel Alba. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way!Peter Wright

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect ! Bri and Brandy were great ! They were very accommodating and sweet. Taylor the young woman in the restaurant was so sweet and helpful. This hotel is truly one of a kind with just the right people working there. The pool area is just gorgeous! Housekeeping even came in the room and cleaned it up after my first night there. I would highly recommend this hotel to anybody. Breakfast and amenities were flawless. I will definitely be back in the near future. Thank you Bri, Brandy and Taylor for making my birthday weekend great ! You ladies are the epitome of class.
Stayed 2 nights in May 2024
Response from Hotel management on May 20, 2024
Dear Gregory, Thank you for your wonderful review. We're delighted to read that Bri, Brandy, and Taylor made your stay at Hotel Alba exceptional. Your kind words about our staff, the pool area, and amenities mean a lot to us. We're thrilled to have made your birthday weekend special and look forward to welcoming you back soon.Peter Wright

8/10 Good

tarsha

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and bar area are gorgeous
Stayed 2 nights in May 2024
Response from Hotel management on May 20, 2024
Dear tarsha, Thank you for your kind words! We're thrilled to hear you found the lobby and bar area at Hotel Alba gorgeous. We look forward to welcoming you back for another delightful experience soon.Peter Wright

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in May 2024
Response from Hotel management on May 20, 2024
Dear Susan, We appreciate you taking the time to leave your kind rating for Hotel Alba. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon.Peter Wright

6/10 Okay

Christina Aldora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located & clean safe & the staff was very friendly
Stayed 3 nights in May 2024
Response from Hotel management on May 20, 2024
Dear Christina Aldora, Thank you for your positive feedback. We are delighted to read that you found the property conveniently located, clean, and safe. It's wonderful to know that our friendly staff contributed to your enjoyable stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another great experience in the future.Peter Wright

10/10 Excellent

veronica

Excellent
Stayed 2 nights in May 2024
Response from Hotel management on May 20, 2024
Dear veronica, Thank you for your excellent review. We are thrilled to read you had a fantastic stay at Hotel Alba. Your positive feedback means a lot to us, and we look forward to welcoming you back for another exceptional experience soon.Peter Wright

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely come back. Staff is amazing, food is good, great suite.
Stayed 3 nights in May 2024
Response from Hotel management on May 20, 2024
Dear Tierra, Thank you for your kind words. We are thrilled to read that you enjoyed your stay at Hotel Alba. It's wonderful to know that our amazing staff, delicious food, and great suites made your visit memorable. We look forward to welcoming you back soon.Peter Wright

10/10 Excellent

Latrazia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Peter Wright on May 21, 2024
Dear Latrazia, We are delighted you enjoyed your stay at Hotel Alba. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Peter Wright

10/10 Excellent

christopher Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Peter Wright on May 17, 2024
Dear Christopher, Thank you for choosing Hotel Alba. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Peter Wright

10/10 Excellent

Carmen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and nice ambience, i request to check out 30 later and i couldnt
Stayed 2 nights in May 2024
Response from Peter Wright on May 17, 2024
Dear Carmen, We are so pleased to read how happy you were with the fresh and quiet environment of our hotel. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the request you had regarding check-out. Thank you for reviewing your time at Hotel Alba, and we hope to welcome you back soon for another enjoyable visit.Peter Wright

10/10 Excellent

Magdalena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many areas that one could hang out at.
Stayed 3 nights in Apr 2024
Response from Peter Wright on May 17, 2024
Dear Magdalena, Thank you for taking the time to provide feedback about your stay at Hotel Alba. We are pleased that we could exceed your expectations and that you particularly enjoyed our place and the amenities we offer. We always appreciate knowing what our guests love most about our hotel, and we look forward to welcoming you back!Peter Wright

10/10 Excellent

Jarvis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, the esthetic is photo worthy, friendly staff. Excellent area with shopping mall and various restaurants near by.
Stayed 2 nights in May 2024
Response from Gino on May 16, 2024
Thank you once again for your time in reviewing the hotel and we look forward to welcoming you back in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy access Nice room
Stayed 2 nights in May 2024
Response from Gino on May 16, 2024
Thank you once again for your time in reviewing the hotel and we look forward to welcoming you back in the future.

10/10 Excellent

Aliyah

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !! Very safe for young girls and very accessible to everything !
Stayed 6 nights in May 2024
Response from Peter Wright on May 16, 2024
Dear Aliyah, Thank you for the great rating and for the wonderful comments about your time at Hotel Alba. We are glad that you found our place safe for girls and enjoyed our location. We are pleased to read how much you loved your stay; everything we do is aimed at making our guests feel right at home. It was a true pleasure to have you as our guest, and we hope to see you again soon!Peter Wright

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay
Stayed 3 nights in May 2024
Response from Hotel management on May 20, 2024
Dear Mo, Thank you for sharing your experience. We are delighted to read that you really enjoyed your stay at Hotel Alba. We look forward to welcoming you back for another wonderful visit soon.Peter Wright

10/10 Excellent

Ozer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Peter Wright on May 18, 2024
Dear Ozer, On behalf of our team at Hotel Alba, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Peter Wright

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super pleasant, vibe and chic through the roof, restaurant was good as well.
Stayed 2 nights in May 2024
Response from Peter Wright on May 15, 2024
Dear Gordon, Thank you for the wonderful review for Hotel Alba. We are thrilled to read about your stay and how much you enjoyed our beautiful property, friendly staff and onsite amenities! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. We look forward to hosting you again on your next visit to our area.Peter Wright

10/10 Excellent

Jovon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accommodate for everything and were clear on rules and regulations
Stayed 4 nights in May 2024
Response from Peter Wright on May 15, 2024
Dear Jovon, We are incredibly pleased you enjoyed your stay at Hotel Alba and had a memorable experience. It is always a pleasure to read reviews complimenting the service and hospitality provided by our staff. Thank you for being our guest. We hope to be your first choice every time you visit our way.Peter Wright

2/10 Terrible

Gianna

Disliked: Cleanliness, staff & service, property conditions & facilities
I travel a lot. I have to say this was one of the biggest disappointments going. I read reviews, I looked at the online images. You walk in and think you’re at the 1 Hotel South Beach and then you turn the corner slightly and you’ve entered a motel. It looks like they dropped their entire budget into the lobby solely. The rooms in the suites have dirty mattresses in four rooms I walked into for the pull out couch. Every single one had massive dirt or blood stains. Absolutely disgusting. There are no staff on duty to help with anything. They constantly leave to go to pick up southwest crews and leave one person alone at the desk. There are no bottled waters, even for purchase. The windows in the outdoor rooms are like prison block windows, only for light. The rooms are dark. The parking situation is not the best either. To be honest, find a nice Marriott to stay at than this place. What an epic disappointment!
Stayed 3 nights in May 2024
Response from Peter Wright on May 15, 2024
Dear Gianna, We sincerely appreciate your feedback, and we extend our apologies for the cleanliness and service issues in your room during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Peter Wright

10/10 Excellent

Kristilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. We were there five nights great service remodel on the hotel is terrific.
Stayed 5 nights in May 2024
Response from Peter Wright on May 15, 2024
Dear Kristilyn, Your kind comments and excellent rating are greatly appreciated by all of us here at Hotel Alba. We are glad that everything went great during your stay, and it was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Peter Wright

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service. Very happy with my stay
Stayed 2 nights in May 2024
Response from Peter Wright on May 15, 2024
Dear Kristin, We are pleased that you enjoyed your stay at Hotel Alba. Thank you for your generous comments regarding our hospitality. We are excited to share these kind remarks with our associates. They are committed to enhancing each guest's visit, and we appreciate your recognition of their service. Thank you for being our guest, and we hope to welcome you again very soon.Peter Wright

10/10 Excellent

Kia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gino at the front desk was AWESOME
Stayed 2 nights in May 2024
Response from Hotel management on May 14, 2024
Dear Kia, We greatly appreciate your review of the hotel. We are thrilled to read that Gino made your experience at Hotel Alba awesome! Providing exceptional service is our top priority, and we are delighted that Gino exceeded your expectations. We will be sure to pass along your kind words to our team. Thank you again for all of your great feedback. We look forward to your next stay. Peter Wright

10/10 Excellent

Salwa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Alba was an amazing hotel. I came here for Mother’s Day with my daughter and we had an amazing time. The staff was amazing, very friendly and attentive. Even the other guests were amazing and very friendly. The rooms were beautiful and clean thanks to all the cleaning ladies, the amenities were impressive, check in and check out were very easy with an amazing front desk staff, and again the staff was outstanding. Brian and Sam were amazing bartenders! Overall, my Mother’s Day was beautiful and can’t thank the entire Hotel Alba staff enough!
Stayed 4 nights in May 2024
Response from Hotel management on May 14, 2024
Dear Salwa, Thank you for sharing your wonderful experience at Hotel Alba. We are delighted you and your daughter enjoyed a memorable Mother's Day with us. Our dedicated staff, including Brian and Sam, strive to provide exceptional service and create a welcoming atmosphere for all guests. Your kind words about our rooms, amenities, and seamless check-in/out mean a lot to us. It was our pleasure to host your stay, and we look forward to your next visit.Peter Wright

8/10 Good

Kristal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and modern. It's conveniently located near the airport. The staff was friendly too.
Stayed 2 nights in May 2024
Response from Hotel management on May 14, 2024
Dear Kristal, Thank you for taking the time to let us know how much you enjoyed our hotel. We are delighted to read that you found Hotel Alba nice, modern, and conveniently located near the airport. Providing a comfortable and convenient stay for our guests is our top priority. Thank you for recognizing our friendly staff. We hope to welcome you back for another enjoyable stay in the future.Peter Wright

10/10 Excellent

Shannon, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful! They were always asking if they could do something for us. Did was really good as were the drinks. The pool was nice as well. Only hiccup was we were told the airport shuttle didn't need to be reserved, just come down when we depart to the airport. We did this and were told "someone should've told you they run a southwest schedule" and weren't available for the next 40 minutes.
Stayed 3 nights in May 2024
Response from Peter Wright on May 13, 2024
Dear Shannon, Thank you for taking the time to review your stay at Hotel Alba and for the generous words about our dedicated staff and onsite amenities. However, we hope you will accept our apologies for the miscommunication regarding the shuttle service. We appreciate your feedback and are grateful for your patience. Thank you for bringing this to our attention as we continually strive to improve our guest experience. We look forward to welcoming you back the next time you are in the area!Peter Wright

10/10 Excellent

Tachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing from their customer service over the phone all throughout the hotel staff and their shuttle service. Simply amazing
Stayed 2 nights in May 2024
Response from Peter Wright on May 13, 2024
Dear Tachary, Thank you for sharing your experience and highlighting the key features of our hotel. We are glad that everything went well during your stay and that our dedicated associates and shuttle service made for a memorable experience. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you for choosing Hotel Alba, and we hope to have the opportunity to welcome you back any time you are in the area.Peter Wright

10/10 Excellent

Carlisle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Excellent value for the price. Everything was clean and staff was very kind. Kiara fixed a few issues we had and was so sweet
Stayed 2 nights in May 2024
Response from Peter Wright on May 13, 2024
Dear Carlisle, We are delighted to know how happy you were with our clean and beautiful property and had some memorable encounters with our staff. Your comments regarding the service Kiara extended to you are very gratifying to read, and it will be a pleasure to share your feedback personally. Thank you for choosing Hotel Alba, and we look forward to welcoming you back soon.Peter Wright

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent stay and the stuff was very nice.
Stayed 3 nights in May 2024
Response from Peter Wright on May 13, 2024
Dear James, We are delighted you chose to stay with us at Hotel Alba. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Peter Wright

4/10 Poor

E

Traveled with partner, Traveled with family
Liked: Cleanliness
I visit Tampa for my birthday weekend and they upgraded my room to a suite which I did not ask for. I wanted a regular Queen room and I was not pleased with the room. Overall it was ok, not what I'm used to.
Stayed 3 nights in Apr 2024
Response from Peter Wright on May 11, 2024
Dear Guest, Please accept our apologies for not meeting your expectations. Our team strives to ensure a comfortable stay with outstanding service for each guest; therefore, we are sorry this was not your experience. We regret any inconvenience the allotment of your room has caused. Your feedback is invaluable as we continuously strive to improve our guest experience. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope to have the opportunity to make your next stay with us outstanding in every respect.Peter Wright

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Peter Wright on May 12, 2024
Dear Paul, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for being our guest. We look forward to your next visit!Peter Wright

8/10 Good

Kabriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean environment. You could hear everything outside of the room. Also there was no fridge or microwave inside the room. But other than that very nice place to stay.
Stayed 1 night in May 2024
Response from Peter Wright on May 9, 2024
Dear Kabriana, Thank you for reviewing your stay at Hotel Alba. We are pleased to read how much you enjoyed our clean atmosphere and had some memorable encounters with our staff. We will discuss your observations regarding the noise and in-room amenities with our team; we are grateful for the feedback that helps us better serve our guests. Thank you for this thoughtful review, and we will use them for future improvements. We appreciate your feedback and look forward to your next visit!Peter Wright

10/10 Excellent

CHARLES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convienent
Stayed 3 nights in Apr 2024
Response from Hotel management on May 8, 2024
Dear CHARLES, We are thrilled to read that you found Hotel Alba convenient. Providing convenience and comfort for our guests is our top priority. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable experience.Peter Wright

10/10 Excellent

Sabreena

Stayed 4 nights in May 2024
Response from Peter Wright on May 9, 2024
Dear Sabreena, Thanks for the excellent rating! We are delighted your time at Hotel Alba was great, as we always strive to provide every guest with a memorable experience. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way!Peter Wright

10/10 Excellent

mai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed for my birthday weekend and had a great room overlooking the city!! got to wake up to beautiful sunrises and the room was very cozy. the hotel was up to date and everyone was very nice.
Stayed 2 nights in May 2024
Response from Hotel management on May 7, 2024
Dear Mai, We are delighted to read that you had a great birthday weekend at Hotel Alba. It's wonderful that you enjoyed the beautiful city views from your room and appreciated our modern facilities. Our goal is to provide exceptional experiences for our guests, and we are glad you found our team-friendly. Thank you for sharing your positive feedback, and we hope to welcome you back soon.Peter Wright

10/10 Excellent

kenyatta, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had an amazing vacation. Loved the Salsa dancing by the pool for Cinco de Mayo!
Stayed 4 nights in May 2024
Response from Hotel management on May 7, 2024
Dear Kenyatta, We are thrilled to read that you and your family had an amazing vacation at Hotel Alba. It's wonderful that you enjoyed the Salsa dancing by the pool for Cinco de Mayo. Providing memorable experiences for our guests is our goal, and we are delighted that you had a fantastic time. Thank you for sharing your positive feedback, and we hope to welcome you back for more memorable moments soon.Peter Wright

4/10 Poor

Richard

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not very clean. Towel rack broken. Door not square which added to noisiness. Sheets not large enough for bed. Desk chair in rough shape. Flooring not secured completely. Elevators dirty. Location was convenient. Staff was generally pleasant. Overall, very disappointing. Would not recommend. Hilton should invest in renovations, maintenance and housekeeping training. If Hilton does not invest, they should divest.
Stayed 10 nights in Apr 2024
Response from Hotel management on May 7, 2024
Dear Richard, We sincerely apologize for the disappointment you experienced during your recent stay. Ensuring a clean and comfortable environment is paramount, and we regret falling short of your expectations. Your feedback regarding the cleanliness, maintenance issues, and staff interactions will be shared with our team to ensure improvement. We appreciate your valuable insights as they help us identify areas for enhancement. We hope you may reconsider in the future as we strive to provide a more satisfactory experience. Peter Wright

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Hotel management on May 7, 2024
Dear Bryan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at Hotel Alba. We hope to see you again soon.Peter Wright

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
Always a pleasure
Stayed 3 nights in May 2024
Response from Hotel management on May 5, 2024
Dear Alicia, We are delighted to read that you had a consistently pleasant experience at Hotel Alba! Your satisfaction is our top priority, and we are thrilled to have met your expectations time and time again. Thank you for your continued support, and we look forward to welcoming you back for more enjoyable stays in the future.Peter Wright

10/10 Excellent

Tammy

Stayed 4 nights in Apr 2024

10/10 Excellent

Hayden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our anniversary and I just have to shoutout the concierge Bri! She went above and beyond to make it feel special for us, We will definitely be back.
Stayed 3 nights in Apr 2024
Response from Hotel management on May 3, 2024
Dear Hayden, Thank you for choosing Hotel Alba to celebrate your anniversary! We are thrilled to read that Bri, our dedicated concierge, exceeded your expectations in creating a memorable experience. We are looking forward to welcoming you back for more unforgettable moments.Peter Wright

10/10 Excellent

Ravi

Stayed 3 nights in Apr 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel management on May 3, 2024
Dear Jenny, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at Hotel Alba. We hope to see you again soon. Peter Wright