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Reviews of Hotel Tampa Riverwalk

3.5 out of 5
Hotel Tampa Riverwalk
200 N Ashley Dr, Tampa, FL

Reviews

6.8
Rating 10 - Excellent. 434 out of 1363 reviews" "
Rating 8 - Good. 277 out of 1363 reviews" "
Rating 6 - Okay. 252 out of 1363 reviews" "
Rating 4 - Poor. 191 out of 1363 reviews" "
Rating 2 - Terrible. 209 out of 1363 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and bar!
Stayed 1 night in May 2024

4/10 Poor

Roger

Disliked: Staff & service, amenities, property conditions & facilities
I stayed there memorial weekend, and my room would not get below the temp of 74 degrees the first 2 days I was complaining about it and the staff said they'd have someone look... Nothing changed. Went down there the next morning and brought it up and the supervisor said we can bring you a fan. I simply wanted a room change and it was like pulling teeth. I will never stay at that hotel again.
Stayed 3 nights in May 2024

10/10 Excellent

Andrew

Traveled with family
They had a great vibe down by the pool. A lot of people hung out by the pool, I don’t believe they had enough staff attending the bar. It took close to 12 minutes to get simple cocktails.
Stayed 2 nights in May 2024

2/10 Terrible

jediel

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
It was the worst there parking garage had rods sticking out the ground and blew my tire and they didn’t want to take responsibility. And have to pay to park where you already payed to stay.
Stayed 1 night in May 2024

6/10 Okay

Ann

Liked: Cleanliness
There was a big card in the room to scan for meal room service. When I called no answer so when I asked about it at front desk I was told they do not offer that any more Ok, but why have the card in the room then?
Stayed 1 night in May 2024
Response from BK on May 25, 2024
Hi Ann, we are so glad you were our guest at Hotel Tampa Riverwalk. I am so sorry to learn about the communication the front desk gave you. We failed to deliver on the newly launched in-room dining program. The Front Office Management Team will be made aware for coaching of this agent.

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Amenities
The walk along the river was nice.
Stayed 3 nights in May 2024
Response from BK on May 23, 2024
Hi Gregory! We're glad you enjoyed the Riverwalk. It's so beautiful, and we're grateful to have our location. We hope to see you again soon if travels bring you back to Tampa!

4/10 Poor

Camellia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Visit for work training onsite. Property recently acquired by Hilton and has not yet received the Hilton touch. Before the front desk staff greet you, the distinct hotel smell will; think riverwalk water trapped in carpet. Room had a balcony with view, but the door didn't work. Many walls in need of deep cleaning or repainting. Nice location, would consider revisiting after renovations.
Stayed 3 nights in May 2024
Response from Adrienne on May 23, 2024
It is disappointing to read that you did not enjoy your stay as the instances you have described are not normal practices for our hotel. We apologize for the unfortunate encounters you experienced and we will certainly pass on your comments to the management team. Thank you for the feedback.

2/10 Terrible

Melani

Disliked: Cleanliness, property conditions & facilities
It was not well kept and pricing was deceiving
Stayed 1 night in May 2024
Response from BK on May 23, 2024
Hi Melani! Thank you for being our guest! We're sorry to learn about your score. We'd love an opportunity to learn more about the pricing. If there was anything you were charged for that was not in the reservation booking, we'd love to learn about it and ensure you are taken care of!

8/10 Good

Ruthann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very neat and clean. Victoria (?) at front desk was amazing!! Bartender in restaurant (Pilar?) very good. Pool bartender, not so much.
Stayed 1 night in May 2024
Response from Adrienne on May 21, 2024
Thank you for your wonderful review of the Hotel Tampa Riverwalk. We appreciate your compliments on the ambiance of our hotel, our comfortable accommodations and our restaurant too. We hope you enjoyed your stay so much you’ll return again in the future.

10/10 Excellent

Evon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Adrienne on May 21, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Judith, Hazleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I walked in until we checked out I loved it! The front desk was super helpful! My 1st room I was assigned too had a stench and right away they assisted me with a new room! Everyone was very welcoming and nice! The bartenders as well ! Loved the view from my room! And also loved the walking distance to certain restaurants! We will deff be staying here again!
Stayed 4 nights in Apr 2024
Response from Adrienne on May 15, 2024
Your reference to the Hotel Tampa Riverwalk as being a nice hotel with friendly staff is very much appreciated. It’s so nice to know that you really enjoyed your stay with us.

8/10 Good

Lisa

Traveled with partner
Nice rooms. We had a balcony room facing the river. Very clean and comfortable.
Stayed 2 nights in May 2024
Response from Adrienne on May 14, 2024
Thank you for your wonderful review of the Hotel Tampa Riverwalk.

2/10 Terrible

Kevontae

Traveled with partner
The woman at the front desk over charged me even after reviewing my receipt and informing her the price was wrong. I was rushed away from the desk and overall greeted with hostility from this particular woman.
Stayed 1 night in May 2024
Response from Adrienne on May 14, 2024
It is disappointing to read that you did not enjoy your stay as the instances you have described are not normal practices for our hotel. We apologize for the unfortunate encounters you experienced and we will certainly pass on your comments to the management team. Thank you for the feedback.

4/10 Poor

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked 2 room for 1 night, at check in the rooms were warm and muggy, we set a/c settings lower and left for a concert. Upon returning many hours later the rooms were still warm. The office staff said the chiller was down and to report issue to our booking agent, that was Expedia.
Response from Adrienne on May 14, 2024
Please accept our apology for any inconveniences that you may have experienced during your stay. Although we work hard to update and maintain our facilities to give our guests the most comfortable and enjoyable stay, sometimes unforeseen circumstances may happen from time to time.

4/10 Poor

Aileen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adrienne on May 14, 2024
We do appreciate the feedback on your stay and we apologize that you did not find our accommodations to meet your expectations. Thank you for the review.

6/10 Okay

Timothy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was nice, clean and convenient but our room was HOT and the air conditioning didn’t work well. Also the shower was clogged and we had to take super quick showers because the tub filled fast. We asked for maintenance, but they didn’t arrive.
Stayed 3 nights in May 2024
Response from Adrienne on May 9, 2024
We sincerely apologize for any inconvenience you may have experienced. The quietness of our hotel for all of our guests to rest and relax is of major importance to us. We strongly encourage guests to alert the front desk for any concerns during their stay so that we can immediately rectify any issue. Thank you for taking the time to share your comments with us and we hope you would consider staying with us again in the future.

6/10 Okay

Danny, Cape Coral

Traveled with partner
Disliked: Amenities
The room was dated and felt dirty. Furniture stained,corners of the room hadn’t been cleaned in a while. The bathroom was old cramped and the tub looked dirty. Carpet looked dirty. The only bonus was the location was perfect for visiting the River Walk. Note DJ plays music so loud on certain days it’s annoying. Don’t come ready to relax or take a nap after a day of travel when the pool party is going on. The 300 guest has to deal with extremely loud music for the 30 people at the pool. We walked the whole Riverwalk and our hotel was the only one with rap music bellowing out. Not everyone is in their twenties and appreciates it.
Stayed 1 night in May 2024
Response from Adrienne on May 9, 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. I'd like to extend my heartfelt apologies for any difficulties and inconveniences that you may have experienced. Please be assured that our housekeeping staff follows strict procedures and protocols daily to ensure the cleanliness of our facilities. Your comments and feedback are greatly appreciated and will be shared with our team, thank you.

4/10 Poor

Maia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very outdated and not very clean. Bed was super uncomfortable but covers were nice. Bartender was not the best very slow talked to everyone but us. Drinks were not good at all and it ended up being 60$ for two drinks that were horrible.
Stayed 1 night in May 2024
Response from Adrienne on May 9, 2024
We sincerely apologize for any inconvenience you may have experienced. The quietness of our hotel for all of our guests to rest and relax is of major importance to us. We strongly encourage guests to alert the front desk for any concerns during their stay so that we can immediately rectify any issue. Thank you for taking the time to share your comments with us and we hope you would consider staying with us again in the future.

6/10 Okay

Russell

Disliked: Cleanliness, property conditions & facilities
Pool area was great room old dirty people very nice
Stayed 2 nights in May 2024
Response from Adrienne on May 14, 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

4/10 Poor

Laura

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
pictures are not what the hotel looks like.. it was dirty, smelled musty and rooms were dirty. Outside pool area was nice but not cleaned up after the day before. The view is pretty but definitely not pictured to reflect actual
Stayed 4 nights in Apr 2024
Response from Adrienne on May 3, 2024
Thank you for taking the time to send us some feedback on your visit. While your stay was enjoyable there were some areas of concern which I will address immediately. Once again thank you for your comments.

10/10 Excellent

Rodnaldo, Clewiston

Stayed 2 nights in Apr 2024
Response from BK on May 23, 2024
Thank you so much for being our guest!! We hope to see you again soon!

4/10 Poor

Matt

Liked: Cleanliness, property conditions & facilities
Kids everywhere loud and knocking on walls all night
Stayed 1 night in Apr 2024
Response from Adrienne on May 3, 2024
We do wish to apologize if your stay was during a very busy time for us where guests may have been a little louder than normal.

8/10 Good

Tiffany Marie

Stayed 4 nights in Apr 2024
Response from Adrienne on May 21, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

2/10 Terrible

Russell

Business traveler
Disliked: Amenities
Made charges late at night to my card when I didn’t even use their $25 coupon
Stayed 2 nights in Apr 2024
Response from Adrienne on May 2, 2024
First and foremost thank you for staying with us, and thank you for sharing your feedback on your visit. While your overall stay was enjoyable, you have noted some areas that were also working to improve and we look forward to showing you the finished product. Please be assured that I will pass along your comments to all those you have mentioned and to ensure they are recognized for their efforts.

8/10 Good

Megan

Liked: Cleanliness, staff & service
I have stayed at this hotel several times. I love the location, annex proximity to University of Tampa. There are probably fancier hotels in the neighborhood, but this is friendly affordable and walkable. I always always enjoy my stay.
Stayed 1 night in Apr 2024
Response from Adrienne on May 2, 2024
We’re so happy to hear you had such a great stay with us at the Hotel Tampa Riverwalk and that our location was so convenient for your needs during your stay, thank you.

10/10 Excellent

Shannon, Centerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Adrienne on May 2, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Okay

Ginnette

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Adrienne on May 2, 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

8/10 Good

Sara

Traveled with family
not what i expected for the price little disappointed
Stayed 2 nights in Apr 2024
Response from Adrienne on May 2, 2024
thank you for taking the time to send us some feedback on your visit. While your stay was enjoyable there were some areas of concern which I will address immediately. Once again thank you for your comments.

2/10 Terrible

Russell

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adrienne on May 2, 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

2/10 Terrible

Luke

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for a larger room with balcony and when we arrived they didn’t have it and put us in a smaller room that cost $90 less and told us the price was the same. Hotel is run down and the rooms smell like mold and the walls and baseboards are filthy. I’ve never even left a review but for $300 this place is horrible should be a 1 star. Also they leave out the charge you $25 travel fee or some nonsense and you can redeem it at their breakfast but they tried to charge for my two kids that are 6 and under.
Stayed 1 night in Apr 2024
Response from Adrienne on May 2, 2024
First and foremost thank you for staying with us, and thank you for sharing your feedback on your visit. While your overall stay was enjoyable, you have noted some areas that were also working to improve and we look forward to showing you the finished product. Please be assured that I will pass along your comments to all those you have mentioned and to ensure they are recognized for their efforts.

10/10 Excellent

Kemper

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Adrienne on May 2, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Okay

Blake

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Adrienne on Apr 25, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 Good

David, Atchison

Stayed 7 nights in Apr 2024
Response from Adrienne on May 14, 2024
Thank you for your wonderful review of the Hotel Tampa Riverwalk.

4/10 Poor

Michael

Stayed 2 nights in Apr 2024
Response from Adrienne on May 14, 2024
We do appreciate the feedback on your stay and we apologize that you did not find our accommodations to meet your expectations. Thank you for the review.

2/10 Terrible

Wesley

Traveled with partner
Disliked: Staff & service
I had a terrible experience with Hotel Tampa Riverwalk. I purchased two nights stay with them. I get to the hotel on Saturday afternoon about 2:00. The man at the front desk tells me that there are no rooms available at the moment (which I do understand check-in isn't technically until 4:00 so that is fine) he says he can hold our luggage and takes our phone number and says he will call us when our room is ready. So we have paid for valet to take our car, and they took our bags. We had a concert to go to so we head off to the concert trusting that our room will definitely be ready by the time we get back from the concert. Well we return later that night after the concert and they tell us that they have no room for us, even though we have already paid for two nights. So here it is almost midnight, and we have no place to stay. We are all the way from Virginia mind you. They were not apologetic; they did not try to help us find another hotel to stay at. They did not offer to reimburse our valet. They had no remorse and didn't try to help in anyway. They were rude and unkind. I was completely shocked. They just kicked me and my fiance' out where no where to go in the middle of the night. Terrible customer service! Absolutely terrible!
Stayed 2 nights in Apr 2024
Response from Adrienne on Apr 25, 2024
It is disappointing to read that you did not enjoy your stay as the instances you have described are not normal practices for our hotel. We apologize for the unfortunate encounters you experienced and we will certainly pass on your comments to the management team. Thank you for the feedback.

2/10 Terrible

salonibelim81

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is advertised as a 4 star, I won’t give it a 1 star. They just bought this property from Sheraton and did no changes, when you go to reception and complain there excuse is they are trying to collect money to renovate. AC doesn’t work properly, smell, dents, stains, mold, glass sliding door has rust around the frame, also the sliding glass door has a tint that is peeling and makes the glass look like it’s cracking so the river walk view we paid for never got. A please don’t make the mistake to open the sliding door your room will never get under 72. Pricing $300 for 1 king room $45 $25 resort fee $25 for basic breakfast if you choose to have it there. To top it of valet killed my car battery. I wouldn’t mind paying all this if I really was getting a 4 star room.
Stayed 2 nights in Apr 2024
Response from Adrienne on Apr 25, 2024
It is disappointing to read that you did not enjoy your stay as the instances you have described are not normal practices for our hotel. We apologize for the unfortunate encounters you experienced and we will certainly pass on your comments to the management team. Thank you for the feedback.

10/10 Excellent

Jessie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this Hotel is perfect for people wanting to experience the Downtown area of Tampa.
Stayed 2 nights in Apr 2024
Response from Adrienne on Apr 22, 2024
Thank you for the 5 stars! We hope to welcome you back to Hotel Tampa Riverwalk

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adrienne on Apr 22, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs major updating. Bathrooms are old and dirty looking. Carpet is dirty, Not a good location for an extended stay.
Stayed 7 nights in Mar 2024
Response from Adrienne on Apr 19, 2024
We are disappointed to read your review and learn that your experience with us was just okay. Our staff follows strict protocols and procedures daily to ensure the cleanliness of our facilities and if for some reason we fell short of your expectations we apologize. Your feedback will be shared with our team; thank you.

6/10 Okay

BRENDA

Staff were amazing. Cleanliness 3/10.
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 19, 2024
Thank you for your review on the Hotel Tampa Riverwalk We’re so glad you enjoyed your weekend getaway with us and appreciate your compliments to our extremely friendly and helpful staff too.

10/10 Excellent

Dwight

Stayed 1 night in Apr 2024
Response from Adrienne on Apr 22, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Okay

Marcia, Mason City

Stayed 1 night in Mar 2024
Response from Adrienne on Apr 22, 2024
Marcia thank you for taking the time to send us some feedback on your visit. While your stay was enjoyable there were some areas of concern which I will address immediately. Once again thank you for your comments.

10/10 Excellent

Melissa, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Awesome views and close proximity to UT and Curtis Hixon.
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 17, 2024
Thank you for a great review! Your compliments on our hotel and our awesome staff are very much appreciated. We hope you will be returning to the Hotel Tampa Riverwalk again soon.

4/10 Poor

ariel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel staff was super good. The guys in valet parking very nice and fast. Once I arrive, the bed sheets is dirty, the room is not very good for the price, the carpet was dirty too, the air conditioner windows has dirty and the balcony is not clean. I don’t recommend this hotel.
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 17, 2024
We are disappointed to read your review and learn that your experience with us was just okay. Our staff follows strict protocols and procedures daily to ensure the cleanliness of our facilities and if for some reason we fell short of your expectations we apologize. Your feedback will be shared with our team; thank you.

10/10 Excellent

Donna

Stayed 2 nights in Apr 2024
Response from Adrienne on May 9, 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms can use an upgrade. Buffer was $25 a person which was good but they added 14.40 on the bill as a tip.
Stayed 1 night in Apr 2024
Response from Adrienne on Apr 17, 2024
It is disappointing to read that not every aspect of your stay met your expectations. Please know that it is always our goal to make sure our guests are provided the best service and if this was not your experience then we do sincerely apologize. We do hope for another opportunity to welcome you back in the future.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Apr 2024
Response from Adrienne on Apr 19, 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk

10/10 Excellent

Aliaksandra, Brooklyn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, amazing location right on the riverwalk.
Stayed 2 nights in Mar 2024
Response from Adrienne on Apr 17, 2024
Thank you for a great review! Your compliments on our hotel and our awesome staff are very much appreciated. We hope you will be returning to the Hotel Tampa Riverwalk again soon.

6/10 Okay

Kimberly A, Fall River

Stayed 3 nights in Apr 2024
Response from Adrienne on Apr 17, 2024
We value our patron comments and thank you for the feedback. It is disappointing to know your experience had not met your expectations and hope this does not deter you from a return visit. Thank you.

8/10 Good

Sabrena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with clean room!
Stayed 5 nights in Apr 2024
Response from Adrienne on Apr 10, 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.