4/10 - 별로예요
Scott
출장 여행
2024년 5월 27일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Good physical property, but the staff are the reason I'll never stay again. I've stayed here before and the staff were mediocre, but this time they were outright bad.
Waited several hours at check-in before they were able to give me a room (even after check-in time), only to then be told they didn't have what I'd booked and downgraded me. Then around midnight on that night they gave a room key to my room to someone else who woke me when they entered MY room apparently "looking for their bags"!! The next day several staff stated that could not have happened (basically calling me a liar), before one finally admitted it did and they were the one to give out the key!
I was promised a partial refund for those issues, but it never came. I was promised a late checkout as compensation, but when I asked for it on the last day it was refused.
I travel a lot and have spent thousands of nights in hotels, and I've never experienced anything like what I did at the Debrah Brown. Despite the property itself being quite nice, I could never recommend anyone stay there after my experience.
Scott
2024년 3월에 6박 숙박함