3 개의 야외 수영장, 카바나(요금 별도), 수영장 파라솔

그란 멜리아 팔라시오 데 이소라 여행 후기

5 out of 5
그란 멜리아 팔라시오 데 이소라
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 418개 이용 후기 중 246개" "
평점 8 - 좋아요. 418개 이용 후기 중 120개" "
평점 6 - 괜찮아요. 418개 이용 후기 중 25개" "
평점 4 - 별로예요. 418개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 418개 이용 후기 중 11개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

serah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요!!
위치는 최고. 관리는 잘 된 편이나 호텔 자체가 오래된 듯 한 느낌이 있음. 주변 지역은 섬 최고의 환경. 풀사이드 그릴 식당은 생각보다 별로.
2018년 9월에 3박 숙박함
답변 제공: Maria Campos, GEX Experience Manager. 님, 2018년 9월 28일
Dear 좋아요!!, We would like to begin by thanking you for the time you have taken to fill in our customer satisfaction survey, as at Gran Meliá Palacio de Isora we consider our guests’ opinion as a fundamental tool to keep bettering in our proposal to the service excellence. It is truly a pleasure for all of our team to know that you enjoyed a pleasant stay and we will continue working with the same service philosophy to create new experiences to surprise our guests. Do not hesitate that we will take into consideration each of your comments and suggestion as well, since they help us carry on with our efforts to improve day by day.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
컨디션 좋은 리조트, 벌레조심
리조트는 낡지 않고 깨끗했으며 직원은 친절하고 조식 종류가 다양하며 맛도 좋았습니다. 그러나 룸 안에 나무로된 가구에서 개미떼 같은 벌레들이 다수 발견 되었으며 룸 온도는 25도 까지 조절할수 있는 에어콘만 사용되며 난방은 되지 않았습니다. 리조트 뒷편에 아주 작은 해수욕장이 있습니다.
2018년 5월에 3박 숙박함
답변 제공: Álvaro Cons Guest Experience Manager 님, 2018년 6월 6일
Dear Guest, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we regret if in some aspects our offer did not meet your expectations and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. The entire team is looking forward to having the pleasure to welcome you at Gran Meliá Palacio de Isora. Best regards,

8/10 - 좋아요

Kim 님, UK

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied with everything except reception
I and my xhildren was satisfied with the hotel EXCEPT reception. The hotel staffs except receptionist was helpful and kind. They always tried to satisfy the needs of guest. Especially the staff at the christmas event was great. However the reception staff was not good enough. When I checked in, she said there were another booking but I didnt do. It was so late and my children were exausted after long trio. Thus I wanted to have a dinner and take a break quickly. But the check in delayed because of the booking problem. They even gave any appologies after that during 7 days I stsyed at the hotel.
답변 제공: Álvaro Cons - Red Glove Service Manager 님, 2017년 1월 7일
Dear guest, Thank you for sharing your comments with us at Expedia. We regret if there was any misunderstanding regarding your booking upon arrival, and rest assured that your feedback has already been forwarded to our reception team, so they can take into consideration your perception to keep improving. We apologize for any inconvenience and we hope that besides this issue, you had an overall pleasant stay with us. We hope to welcome you soon to Gran Meliá Palacio de Isora. Kind regards, Álvaro Cons - Red Glove Service Manager

6/10 - 괜찮아요

Gerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함

6/10 - 괜찮아요

Francesco

연인과의 여행
좋아요: 직원 및 서비스
Bene,ma non benissimo! Resort bellissimo e personale gentilissimo. Formula All Inclusive peggiore che abbia mai vissuto,app che non funziona e per avere l’informazione giusta su una cosa abbiamo dovuto chiedere 3/4 volte.Ognuno ti diceva la sua che poi si rivelava non esatta. Hanno molto su cui lavorare. Se dovessi tornare a Tenerife non credo che tornerei in questo hotel. E mi spiace perché il personale e’ il piu’ cordiale e gentile mai incontrato,ma ci sono troppe cose che non vanno! Sorry
2024년 1월에 7박 숙박함
답변 제공: María Fdez. de Valderrama Voice of Customer Coord 님, 2024년 2월 8일
Gentile Sig. Francesco,Saluti dal Palacio de Isora, a Gran Meliá Hotel!Grazie per la sua opinione.Siamo lieti che abbia trovato il nostro personale estremamente cordiale e gentile, riflettendo così la calda ospitalità che ci contraddistingue. Ci dispiace, tuttavia, apprendere che la Sua esperienza con la formula All Inclusive non sia stata all'altezza delle Sue aspettative e che abbia incontrato difficoltà con la nostra app. Riteniamo fondamentale fornire un servizio impeccabile e ci impegneremo a rivedere i punti menzionati per garantire che ogni ospite possa godere pienamente delle ricchezze culturali e del lifestyle raffinato che il Gran Meliá incarna. Riconosciamo l'importanza di una comunicazione chiara e precisa e siamo sinceramente dispiaciuti per le incomprensioni che ha riscontrato.Speriamo davvero di poterla ospitare di nuovo in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.María Fdez. de ValderramaVoice of Customer Coordinator

4/10 - 별로예요

Anja

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Beate

2023년 12월에 13박 숙박함

10/10 - 훌륭해요

Simona

2023년 12월에 10박 숙박함

10/10 - 훌륭해요

Nimalan

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Dear Guest,Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are thrilled to hear that you found our team to be friendly and our facilities, including the expansive outdoor infinity pool, to your satisfaction. It brings us joy that the culinary offerings met your expectations, providing a delightful array of dining options.We hope you will return for another memorable stay.Best wishes,

2/10 - 너무 별로예요

Robert

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Shanil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place looks fabulous
2023년 11월에 3박 숙박함
답변 제공: Manuel Barrios, Guest Experience Manager 님, 2023년 11월 14일
Dear Shani,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,Manuel Barrios, Guest Experience Manager

4/10 - 별로예요

Christina 님, Federal way

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.
2023년 10월에 7박 숙박함
답변 제공: Manuel Barrios, Guest Experience Manager 님, 2023년 11월 7일
Dear Ms. Christina,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are glad to hear that you found our hotel clean and appreciated our service. Our dedicated team always strives to provide an enjoyable stay for our guests.We regret to learn that you were not fully satisfied with the food and the condition of your initial room. We take your feedback seriously and would like to assure you that we continuously work on maintaining and improving our facilities. We are pleased that our team was able to address your concerns and provide you with a more suitable room. Our diverse dining options aim to cater to various tastes, and we are committed to offering a refined gastronomic experience. We hope you had the opportunity to explore our different restaurants, each offering unique flavours and atmospheres.We would be delighted to welcome you back in the future, promising a continued dedication to the comfort and exclusive experiences that define Gran Meliá. Warm regards,Manuel Barrios, Guest Experience Manager

10/10 - 훌륭해요

Hélène

2023년 10월에 7박 숙박함

8/10 - 좋아요

Remy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel
2023년 10월에 7박 숙박함
답변 제공: Manuel Barrios, Guest Experience Manager 님, 2023년 10월 30일
Dear Remy,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We appreciate that you chose to stay with us.However, we are sorry to hear about your dissatisfaction with the reservation procedure and queuing for lunch and dinner. We understand that waiting times can be frustrating, and we continually strive to improve our services to provide a seamless experience for our guests. We will take your feedback into account and work on enhancing our dining reservation system to ensure a more enjoyable stay for our future guests.We hope to welcome you back. Best wishes,

8/10 - 좋아요

Michael John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist
2023년 9월에 8박 숙박함
답변 제공: Manuel Barrios, Guest Experience Manager 님, 2023년 10월 3일
Dear Mr. John,Greetings from the Gran Meliá Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit.We are delighted to hear that you appreciated our accommodation, housekeeping, and staff, as well as the facilities we offer. Our team works hard to provide a memorable stay for our guests, and your kind words are truly appreciated.We regret to learn that you encountered difficulties in booking our speciality restaurants. Our resort offers a variety of dining options, and we strive to accommodate all guest preferences. We apologize for any inconvenience this may have caused and will take your feedback into consideration to improve our reservation process. As for the additional snack sessions, we would like to clarify that our RedLevel Lounge offers snacks and drinks throughout the day for eligible guests.We hope to welcome you back. Best wishes,

6/10 - 괜찮아요

Valentin

좋아요: 직원 및 서비스
별로예요: 청결 상태
Nos ha sido imposible cenar el los restaurantes, excepto una noche. Hemos estado seis noches particulares, sin grupo ni agencia. Lo hemos suplido explendidamente en el pueblo. Pero, me imagino que esa no debe ser la política que sigue Meliá
2023년 9월에 6박 숙박함
답변 제공: Manuel Barrios, Guest Experience Manager 님, 2023년 9월 24일
Estimado Señor,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Siempre estamos atentos a las reseñas de quienes nos visitan, son la mejor vía para completar su satisfacción.Sentimos mucho que no haya podido disfrutar de ninguno de nuestros restaurantes. Nuestro personal estará encantado de ayudarles en su próxima visita.Apreciamos su reconocimiento a la atención recibida. Estamos orgullosos de nuestro personal por el trato cordial y cercano que tienen con cada huésped.Será un placer volver a darle la bienvenida en otra ocasión. Le enviamos nuestros más cordiales saludos,Manuel Barrios, Guest Experience Manager

10/10 - 훌륭해요

Maxine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and grounds are beautifully maintained, with lovely garden areas. All the staff are friendly and very helpful. The food in the restaurants, including the buffet style restaurant, is 5 star throughout. I think they have every cuisine you could possibly want and the quality is top notch. The only negative I can think of is that the evening bar service can be slow, but that’s not because of the staff. They are working hard to keep up, but the ratio of customers to bar staff wasn’t quite right, which often lead to lots of people waiting to be served. That said, I wouldn’t hesitate to recommend this hotel.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 11일
Dear Maxine,Thank you for this review of your time at our hotel.We are delighted to hear that you appreciated our beautifully maintained hotel and grounds, as well as the friendliness and helpfulness of our staff. It's great to know that you enjoyed the variety and quality of our 5-star cuisine in our restaurants.We appreciate your feedback regarding the evening bar service. We strive to provide the best possible experience for our guests, and we will take your comments into consideration to ensure a better balance between customers and bar staff. We apologize for any inconvenience this may have caused during your stay.We look forward to welcoming you and your family on your next trip.Best wishes,

6/10 - 괜찮아요

Maria

2023년 8월에 1박 숙박함

8/10 - 좋아요

Marija

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The room was quiet but every thing is a little worn out. No view that was promised by seller. Very bad communication with stuff.
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 21일
Dear Marija,Thank you for taking the time to share your review.We are glad to hear that you found your room quiet during your stay. However, we regret that the room did not meet your expectations in terms of its condition and view. Our hotel offers a variety of room types with different views, and we would be more than happy to assist you in selecting a room that better suits your preferences for your next visit.We also apologize for any communication issues you experienced with our staff. We strive to provide excellent service to all our guests, and we will address your concerns with our team to ensure better communication in the future.All of the team hope that we may be able to see you again in the future. Kindest regards,

10/10 - 훌륭해요

Sangita

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Francis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect Stay
Geweldig.Zeer geweldige hotel personeel, faciliteiten, swimmingpool. Geweldige buffet ontbijt en dinner opties
2023년 6월에 4박 숙박함
답변 제공: Manuel Barrios, Guest Experience Manager 님, 2023년 7월 5일
Beste Meneer,Bedankt voor uw enthousiaste beoordeling!Het doet ons plezier dat de kamer naar wens was en dat het ontbijt gesmaakt heeft! Ook fijn om te lezen dat u tevreden was met ons vriendelijke personeel.Hopelijk tot ziens,Manuel Barrios, Guest Experience Manager

2/10 - 너무 별로예요

Charlene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would never recommend
More like a 3 star all inclusive hotel where everything is so run down, service is rubbish, you have to queue up for an hour to either have breakfast, lunch or dinner. Room was missing furniture, no table Or chairs. Honestly the worst hotel I’ve stayed at, very low class.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Dear Charlene,Thank you for taking the time to share your feedback with us.We are sorry that your stay did not meet your expectations as we strive to provide a high-quality experience for all our guests. It is unfortunate to hear about the long queues at our dining options, as we offer a variety of restaurants to cater to different tastes and preferences, nevertheless, we understand this may occur when we are fully booked at peak times. Our team are very happy to inform you of the optimal times for meals to streamline your dining experience.We also apologize for the missing furniture in your room; we will investigate this matter and take the necessary steps to rectify the situation. Please don't hesitate to raise any issues or concerns you have while on-site so that we might take appropriate action at the time.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards,

10/10 - 훌륭해요

Céline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superbe
Commençons par le moins bien, cela ira vite : il faut aimer la musique !! Omniprésente (même au petit déjeuner) et souvent trop forte. Transats peu confortables (on sent les barres sous la toile). Pas écolo du tout : changement des draps et serviettes tous les jours, ça c'est vraiment nullissime. Sinon, hôtel magnifique, peut-être le plus beau que nous ayons fait. Animations du soir en général de qualité. Piscine d'eau de mer GIGANTESQUE et superbe. Personnel hyper pro et sympa. Propreté irréprochable. Chambres grandes et tout confort (2 oreillers avec moelleux/fermeté différents). En prime, on y profite des couchers de soleil avec la piscine en 1er plan, la mer en 2nd...c'est de toute beauté !!
coucher de soleil sur la piscine
2023년 4월에 7박 숙박함
답변 제공: Manager 님, 2023년 5월 6일
Chère Madame,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes enchantés de lire que vous avez passé un agréable moment dans notre établissement, véritable havre de détente niché au bord de la plage.Nous prenons bonne note de vos remarques, d'autant plus que nous avons à cœur de participer à la protection de l'environnement.Votre retour sur la musique a également été pris en compte afin d'éviter que cela puisse gêner nos hôtes.Toute l'équipe vous remercie pour votre compliment !Merci d'avoir mis en avant la propreté irréprochable de nos espaces ainsi que le confort et la superficie de votre chambre.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,

8/10 - 좋아요

CECILE

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Superbe hôtel mais attention à la demi-pension
Superbe hôtel, piscine fantastique, personnels des restaurants très professionnels et aimables, mais le service n'était pas à la hauteur d'un 5 étoiles. Supplément "vue sur mer" : notre chambre donnait sur un mur. Il fallait être sur le balcon et proche du mur pour voir la mer. Heureusement, nous avons pu changer de chambre et avoir un balcon en fer forgé permettant de voir vraiment le paysage. Bouteille d'eau minérale quotidienne en chambre payante pour les séjours en demi-pension SPA payant (80€ les 90 mn pour un couple) Piscine adulte : pas toujours quelqu'un au "pool conciergerie" pour vous donner une serviette ou vous rendre votre carte serviette Il devrait être mis en évidence sur le site qu'en demi-pension, plein de services ne sont pas inclus (parking à 12€ par jour, boissons des repas même l'eau, Spa, totalité des restaurants hors buffet). Le cadre est exceptionnel mais mauvais rapport qualité/prix
2023년 3월에 7박 숙박함

10/10 - 훌륭해요

Mats

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastiskt Resort
Ett av de bästa hotell/Resort jag bott på, och jag har bott på många hotell runt om i världen. En totalupplevelse som är svårslagen. Nästa gång stannar vi minst 2 veckor.
2023년 1월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2023년 2월 14일
Dear guest Mats,First of all, I would like to thank you for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife.We truly appreciate the time that you have taken to share your experience with us and other guests as we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. We are more than pleased to know that you enjoyed the time spent at our resort and all the attention and services that we provided in order to create a memorable holiday for you. We are looking forward to welcome you in a near future and we remain at your complete disposal.Kind regards,Manuel BarriosGuest Experience Manager

10/10 - 훌륭해요

Shao-Yu

2023년 1월에 1박 숙박함

8/10 - 좋아요

pasquier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함

8/10 - 좋아요

Yan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 7박 숙박함

10/10 - 훌륭해요

Philippe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avions une chambre avec vue latérale mer et piscine ce qui correspondait bien avec la description faite sur le site de l'hôtel. En retrait des zones touristiques il apporte la sérénité, l'hôtel est suffisamment grand et offre beaucoup d'espaces pour tous. La restauration est parfaite, d'une qualité bien supérieure ce qui justifie largement son prix. Le personnel est attentif est d'une forte amabilité.

6/10 - 괜찮아요

SINISA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing property all around , didn’t like that some stuff said they don’t speak English but left a plate of food on my table as we where getting our food..
2022년 11월에 6박 숙박함

6/10 - 괜찮아요

Jamie

2022년 10월에 5박 숙박함

2/10 - 너무 별로예요

odelia

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A depressing experience
Rooms smell from mold. I asked to get a better room. The hotel charged me 30 euro per night for an upgrade and gave me a room close to room 510 which is being renovated with drilling terrible noise every day until 6pm. After I complained We were upgraded to a good room but I had to pack everything and move. Food is not tasty at all. You get one free bottle of water in your room at the first day. No place to fill up water. You have to buy water at the hotel and it’s expensive. Big conferences guests -get priority. Red level guests gets priority. You constantly feel like second best in every aspect-unless you belong to those groups. Main swimming pool is huge and with salty water but it didn’t look clean to me My daughter had to move 3 times to 3 different rooms and never got a smell free room. She also paid for an upgrade. When you move a room the front desk promise to make sure your suitcase will be moved to the new room. My daughter. waited about 2 hours in her room for her staff and only at 7:30 pm got them after many requests and arguments with front desk guy. I felt that nobody really cares about the well-being of the regular clients and the only aim of the staff is getting more money from the clients . The impressive high ceilings , plastic sofas, white suits of the staff could not make us feel better. We were waiting for the moment to get out from this hotel.
2022년 10월에 4박 숙박함

10/10 - 훌륭해요

Klaus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schöne & weitläufige Hotelanlage. Personal sehr freundlich & zuvorkommend
2022년 10월에 5박 숙박함

4/10 - 별로예요

Marcus

2022년 9월에 10박 숙박함

8/10 - 좋아요

GEOFFREY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet room. Hated the long walk to my room, but that is the room i chose.
2022년 9월에 7박 숙박함

10/10 - 훌륭해요

Cantin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Moises

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Paula

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nefasto
Se supone que era pet friendly, llame para confirmar, al llegar me dijeron que podiamos estar con los perros en la piscina pero cuando fuimos el día domingo no nos dejaron estar! He puesto una hoja de reclamaciones, muy enfada con el hotel. En la foto se ve que no prohiben la piscina
2022년 9월에 1박 숙박함

8/10 - 좋아요

Francesco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 6박 숙박함

10/10 - 훌륭해요

Gemma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 7박 숙박함

10/10 - 훌륭해요

Amélie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personnel très accueillant, à l’écoute et au service. Endroit magnifique et calme
2022년 8월에 8박 숙박함

4/10 - 별로예요

Liam

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Please read before booking this hotel
Very Disappointing stay, some staff were very rude. Every single meal requires booking a reservation, which is frustrating to have to schedule your entire day around eating. Water leaked through our ceiling into our room. Mini bar re stocking staff would enter into the room without knocking! Our little girl had a glass water bottle dropped over her in the restaurant L’olio ( no one came over to assist or offer towels to dry our 5 year old girl, they simply cleaned the smashed glass on the floor & left) In the evening if you don’t get to the plaza early and get a table you will struggle to order a drink! (Table service only) With our all inclusive package we was lucky to get 2 drinks in the evening. For an all inclusive package there was a lot of supplemental charges ( very clever from the hotel business perspective & certainly not for the consumer!) The only positive, the food was great a credit to the chefs! However would not visit again in the future!
2022년 8월에 8박 숙박함

8/10 - 좋아요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The facilities were very good and the food was also excellent. However, whilst some of the staff were friendly and helpful, a lot were not. We paid for all inclusive and it was anything but - meal times were awkward for children and you couldn’t get food unless you paid extra at different times. So many items of drinks and food were ‘pay extra’ that it was more like a full board offering than all inclusive.
2022년 6월에 7박 숙박함

10/10 - 훌륭해요

Bob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L'hôtel est formidable tout est en place pour que l'on s'y sente bien et détendu. Le personnel est merveilleux toujours aux petits soins.
2022년 6월에 10박 숙박함

10/10 - 훌륭해요

Søren

2022년 6월에 4박 숙박함

4/10 - 별로예요

Joshua

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I have been to the hotel many times with family and really had a great time. This time the hotel was overall very disappointing. Food was terrible and over priced. We ordered a Jack Daniel's coke which was £27. Tell me where you found this over £15 max. Didn't even give our money back Won't be going back. Rude staff Disgrace
2022년 5월에 5박 숙박함

10/10 - 훌륭해요

Tomer 님, Barcelona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing hotel, 8 pools, shows every night, very nice rooms. What we didn’t like is that we had to commit 180€ from the pool bar for using the pool bed and they charge 2€ Just for calling the waitress. But overall 5* !!
2022년 5월에 3박 숙박함

8/10 - 좋아요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Resort Hotel
This was our second stay here and I am happy to report it is as good as the first time. Gran Melia is a large and very comfortable hotel. 4 excellent restuarants were available to us during our stay, and there are others during busier time. The food and service are superb. The room is big and comfortable with a terrace looking out at the sea-worth paying extra for, if you can. All staff are very friendly and welcoming. I would happily return here and strongly recommend this place.
2022년 1월에 8박 숙박함

6/10 - 괜찮아요

gene

2022년 1월에 4박 숙박함