Dear Ruth,Thank you so much for your comments and rating. I am glad to read that you have enjoyed your stay and we hope to welcome you back after the refurbishment.Best regards,

Thank you so much for your kind words. Yes, our pool is amazing, and our guests too!We hope to welcome you back again soon.Regards,

Thank you very much for your kind comments. I am glad to know of your satisfaction and we hope to have the pleasure of welcoming you back again soon.Kind regards,

Muchísimas gracias por puntuarnos. Esperamos volver a recibirla pronto.

Thank you! You opinion is very important for us!

Thank you! We hope to see you back soon.

Dear Robert,Thank you for your kind words and rating. I hope you have had a pleasant stay.Yes, we will be renovating the rooms in 2023, which, I am sure, will make of ours the reference hotel for many visitors, given its unbeatable location and quality service.I hope we will have the pleasure of welcoming you back again then.Best regards,

Thank you for your rating, much appreciated. We hope to welcome you back again soon.Kind regards,

Thank you for your rating! We hope to welcome you back again soon!

Muchas gracias por su comentario y valoración. Esperamos que haya disfrutado su estancia con nosotros.Estaremos encantados de volver a acogerles pronto.Reciba un cordial saludo,

Liebe René,Vielen Dank für Ihre positiven Kommentare und Bewertungen, sehr geschätzt.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

Thank you for your rating! We hope to welcome you back again soon!

Dear Diane,Thank you for sharing with us your disappointment. I am really sorry to know that so many aspects of our facilities and service have been below your expectations.Room keys can be quite sensitive to proximity with other cards, mobile phones, etc. it does not always happen, luckily, but sometimes some devices tend to demagnetise them.We were forced to close our pool for a few hours due to guests getting sick in them. As I am sure you understand, safety goes first so the water must be filtered before allowing guests to use the pool again after this type of incidents. Hotel Mediterranean Palace will be refurbished during 2023. I am sure you will love the new layout of our rooms.We hope to welcome you back again then.Best regards,

Grazie mille! Speriamo rivederla pronto.

Dear Helga,Thank you so much for your nice comment. it will be a pleasure welcoming you back again in future visits to Tenerife.Kind regards,

Thank you for having chosen us for your holidays!We hope to welcome you back soon!Regards,

Dear Zoltan,Thank you very much for your kind words. It has been a pleasure welcoming you and we hope to have the opportunity to see you again soon.Best regards,

Thank you for your comments. I must admit that I am totally astonished at the unfortunate manipulation of the facts that you have posted. Let me start clarifying that you stayed in our hotel only one night, but we all remember the unfortunate incident happened in our hotel pool soon after you checked in. I would like to inform you that various cameras recorded the incident, and records clearly show how you turned your back on your 7 year old daughter to take a selfie while you were both inside the pool. Your daughter walked deeper without you noticing, loosing contact with the floor. Our lifeguard noticed the situation even before you did, and he approached both of you from the other side of the pool the fastest way, which was walking and not swimming ( please bear in mind that it is a 1000 m3 pool), arriving only 6 seconds after yourself. Luckily your daughter was fine, although of course very scared. As you were leaving the pool, other guests who witnessed the situation rebuked you for your lack of attention to your daughter and that same night you asked to check out, which you did the next morning. We are really sorry about this unfortunate incident but, as you were informed, parents must take care of their children at all times, even when there is a lifeguard present. Our task is to ensure everyones safety, but we cannot be held responsible for your lack of attention to your daughter. Our Lifeguard is trained to save lives, but his task is not to watch over children while their parents look away.We are sorry that your short experience with us has been so negative, but we are certain that our Lifeguard acted accordingly to the seriousness of the situation and luckily nothing regrettable happened.Regards,

Thank you!

Thank you very much for your rating. I am glad to know that you have had a pleasant stay and we hope to welcome you back again soon. Regards,

Muchísimas gracias por su visita! esperamos volver a recibirle spronto!

Thank you very much for rating us so high! We hope to welcome you back soon.

Dear John, Thank you very much for your comments. We hope you have had a pleasant stay with us! We hope to welcome you back soon. Regards,

¡Gracias por alojarse con nosotros! Esperamos volver a recibirle pronto. Un saludo

Dear Jacob, Thank you very much for your words and rating. We hope to welcome you back again soon. Best regards,

Thank you for staying with us! Your opinion is important for us. Regards,

Thank you for your rating! We hope to welcome you back soon.

Dear Matus, Thank you for your comments and suggestions. I hope you have had a pleasant stay with us. Kind regards,

Kjære Stig, Tusen takk for kommentarer og vurdering. Vi håper å ønske deg velkommen igjen snart. Med vennlig hilsen,

Yes, of course , it Will be pool view. Thank you

Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

Dear Guest, Thank you for your comments. All kind of feedback is very important for us it gives us the chance to improve and continue working hard to make our guests holidays an unforgettable experience. Best regards,