Thank you for your review. We are saddened that our gastronomic selection was not optimal. We strive daily to satisfy the most demanding palates of different nationalities with varied dishes. However, we will take your comments in order to improve. We look forward to welcoming you back on future visits to this your Oasis in Playa de Las Americas. Spring Hotel Vulcano & UP!

Dear Marco,It was a pleasure to receive your positive comments, especially about our breakfast buffet service. We are glad to hear that you enjoyed it very much. Ensuring the comfort of our guests is a top priority, so we are especially pleased to hear that you were satisfied in this regard.We hope to see you again very soon in our hotel!Kindest regards,Spring Hotel Vulcano&UP! Team

Dear Anthony,Thank you for giving us a score of 10 out of 10.Best regards,Spring Hotel Vulcano & UP!

Dear Erik Andersson,Thank you for giving us 5 stars.We look forward to welcoming you on your next visit.Best regards,Spring Hotel Vulcano & UP!

Dear Chelsea,Thank you for giving us 5 stars.Best regards.Spring Hotel Vulcano & UP!

Dear Mr. Dawn,First of all, thank you for taking the time to write this review.We are glad to hear that you enjoyed the hotel in general and especially your room and the pool area.Regarding your comments about the reception and our staff, please note that at no time have they ever made fun of you or any of our guests. They would only try to explain how the APP works (it is true that it can be a long process) but this way we make sure that they have all the information about the hotel in their hands.The other point to comment on is the cleanliness of the rooms, since on the bedside table next to your bed, you have a card and in the event that you want the sheets changed, you should leave it on the bed so that our Housekeeping department knows that they want to change the sheets. It is as simple as leaving the card on your bed. If you would like a more thorough cleaning during your stay, you can also request this at reception.Finally, as for queuing for water in the restaurant, it will depend on the time of day you arrive. There are always times when there are more customers and that is why there can be queues, however, you can also call any of our waiters who will be happy to help you at any time.That said, we would like to thank you again for your comments so that we can improve as much as possible to ensure the best service.Best regards,Spring Hotel Vulcano&UP! Team

Dear Merete,Thank you very much for your comment regarding your stay with us.Best regards from paradise.Spring Hotel Vulcano

Dear Guest, Thank you for choosing us for your recent holiday and for sharing your opinion with other travellers. In reference to the insects, we would like to comment that we are in a sub-tropical area, where in the last few weeks the temperature has exceeded 30ºC and the relative humidity is higher than usual, which are favourable conditions for the proliferation of insects. The hotel takes the appropriate measures to alleviate this situation as far as possible. We carry out periodic and exhaustive fumigations. This problem can occur throughout the building, including the upper floors, as these insects fly. We apologise if this has caused you any inconvenience. We look forward to the privilege of hosting you again in the future. Best regards.

Dear guest,Thank you for your review !We inform you that we work with an external company so clients can rent a car without any problem if there is availability. We do not have a parking service but clients can park on the street or in the private parking located in front of the hotel.Hope to see you for your next holidays!Best regards from paradise: Spring Hotel Vulcano.

Estimado Felipe,Muchas gracias por haber elegido nuestro hotel para disfrutar de sus vacaciones, y haber tomado su tiempo en compartir su experincia con el resto de viajeros.Esperamos recibirles de nuevo.Un cordial saludo, Spring Hotel Vulcano & UP!

Thanks for your feedback!!

Thanks for your review!!

Thanks for your review!

Dear Gillian, It was a pleasure to receive your positive feedback regarding our staff and food. Ensuring the comfort of our guests is a top priority, so we are especially pleased to know that you were satisfied in this respect. Hope to see you soon ! Best regards from paradise: Spring Hotel Vulcano

Dear Ómar,Thank you very much for your detailed comments about your stay with us and for your kind words about our hotel, our staff and our services.Best regards,Springh Hotel Vulcano & UP!

Dear Peder.Thank you very much for choosing our hotel to enjoy your holidays and for your feedback.Best regards,Spring Hotel Vulcano & UP!

Kæra Efemía.Þakka þér kærlega fyrir að velja hótelið okkar til að njóta frísins og fyrir góða einkunn.Við vonumst til að sjá þig aftur fljótlega!Kær kveðja,Spring Hotel Vulcano & UP!

Dear Guest,Thank you for choosing us for your recent holiday and for taking the time to write us a few words.We look forward to welcoming you back on your next stay.Best regards,Spring Hotel Vulcano & UP!

Dear Guest,Thank you for giving us 8/10.Best regards,Spring Hotel Vulcano & UP!

Dear Guest,Thank you for giving us 10/10.Best regards,Spring Hotel Vulcano & UP!

Thanks for your review!!

Caro Dario.Grazie mille per aver scelto il nostro hotel per goderti la tua vacanza e per aver condiviso il tuo feedback con noi e altri viaggiatori.Apprezziamo molto i tuoi commenti che lodano le nostre strutture e il servizio gastronomico, poiché ci impegniamo quotidianamente per offrire momenti indimenticabili e offrire un servizio di qualità ai nostri ospiti.Speriamo di vedervi presto!Un cordiale saluto,Spring Hotel Vulcano & UP!

Thanks!

Danke!

Thanks!!!

Gentile signor Giuseppe,La ringraziamo molto per il suo fantastico riscontro.Ci fa molto piacere sapere che gli siano piaciute la nostra posizione, la nostra offerta gastronomica e, in generale, il nostro servizio.Ci fa ancora più piacere però sapere che ha apprezzato la nostra APP e che la consideri utile. La nostra applicazione è uno strumento che abbiamo disegnato per interagire con i clienti e mantenerli sempre aggiornati sui nostri servizi.Ancora grazie e speriamo di accoglierla nuovamente.Spring Hotel Vulcano & UP!

Egregio cliente, la ringraziamo per il suo commento. Speriamo de vederla presto. Cordiali saluti, Spring Hotel Vulcano & UP!

Muchas gracias

Egregio cliente, La ringraziamo per il suo commento. Speriamo de vederla presto. Cordiali saluti, Spring Hotel Vulcano & UP!

Thank you for your review and rating.

Dear guest, thank you for your review and rating. Best regards.

Dear guest, thank you for your review and rating Kind regards

Dear guest, thanks for your review and rating. Best regards.

Dear Guest, Thank you for choosing the Spring Hotel Vulcano and for taking the time to write your feedback on Expedia. Regarding the lifts, sorry for the inconvenience, we are trying to solve this problem as soon as possible. Thank you for pointing out your disappointment with the poolside loungers, we will pass your words to the correct department. We would welcome the opportunity to have you as our guest again. Kind Regards, Spring Hotel Vulcano & UP!

Dear Guest, Thank you very much for sharing your experience of your holidays in our Hotel Vulcano & UP! We hope to have the opportunity to welcome you back to our hotel, as well as to offer you a unique and exceptional rest. Yours sincerely, Spring Hotel Vulcano & UP!

Thank you for your review, Kind Regards,

Thank you!

Thank you!

Thank you!