외관

햄프턴 인 & 스위트 텍사카나 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 텍사카나
4601 Cowhorn Creek Rd, Texarkana, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 677개 이용 후기 중 397개" "
평점 8 - 좋아요. 677개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 677개 이용 후기 중 65개" "
평점 4 - 별로예요. 677개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 677개 이용 후기 중 30개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Tonya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. Staff were amazing.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Tonya, it's great to hear that you had a positive experience during your stay at Hampton Inn & Suites Texarkana. We're glad our excellent team members contributed to making your stay amazing. We appreciate your kind words and can't wait to welcome you back in the future.

10/10 - 훌륭해요

KRISTI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Day manager front desks was great!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Kristi, it's wonderful to hear that your experience with our day manager at the front desk was exceptional! We always strive to provide exemplary service at Hampton Inn & Suites Texarkana. It brings us great joy to know that our team was able to enhance your stay. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jennifer

연인과의 여행
Very nice and clean
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Jennifer, we appreciate your acknowledgment of the Hampton Inn & Suites Texarkana's cleanliness. Your high-regard for our hotel warms our hearts. We thank you and look forward to your next visit.

10/10 - 훌륭해요

Ebony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I spoke with Ann who helped me with my reservation. She was very patient with me and understanding. I think she went above to ensure that my stay was perfect well before I even checked in.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Ebony, it's delightful to hear about your positive experience with Ann at the Hampton Inn & Suites Texarkana. Our team members strive to demonstrate kindness and patience, providing exceptional service even before your stay begins. We're proud that Ann was able to make your reservation process smooth and your stay perfect. We look forward to welcoming you back.

10/10 - 훌륭해요

Brent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy off and easy back on the interstate, but far enough away that I forgot how close it was.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Brent, thank you for choosing Hampton Inn & Suites Texarkana for your stay. We're delighted to hear our location served you well, offering easy access to your travel routes while maintaining a peaceful and relaxing environment. We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was very comfy. Room was very clean. Didn’t like the led lightbulbs. They made the room feel sterile but only in lighting. Otherwise the room was excellent. Warm lightbulbs would make the room feel cozy.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
John, it's fantastic to hear how comfortable you found the bed at Hampton Inn & Suites Texarkana. We appreciate your compliment about the cleanliness of our rooms. It's interesting to know your thoughts about the lighting fixtures and we duly note your suggestion for warm light bulbs to increase the coziness of the room. Thank you for your valuable feedback. We look forward to welcoming you back.

6/10 - 괜찮아요

Mirta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Although I book my stay in Texas, it sends us to AK.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Mirta, it seems there was a misunderstanding with your booking process which led to location confusion. Please know inaccuracies like this are highly uncommon, and guest experience is our priority. Consider reaching out to the hotel directly or the booking service used next time for accurate location details. We hope to have the chance to serve you properly in the future.

10/10 - 훌륭해요

Margaret

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Margaret, it's such a pleasure to know you had an enjoyable stay at Hampton Inn & Suites Texarkana. Our team appreciates your 5-star rating on Expedia. We look forward to your return visit.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to the highway, clean facility, nice check in staff, I stay here multiple times per yea while traveling.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Gary, it's always a joy to hear from our regular guests and we're delighted to hear that you find the Hampton Inn & Suites Texarkana convenient for your travels. We're pleased you appreciate the cleanliness and that our check-in team continues to make a positive impression. We eagerly anticipate your next stay with us! Safe travels until then.

2/10 - 너무 별로예요

Jason

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When arriving I was told there would be a pet fee of $$$$ very high price for a teacup Yorky that weighs 2 pounds. That was not noted when booking. Then they refused to refund my money even though I went somewhere else.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Jason, we regret to hear about the misunderstanding regarding the pet policy. Our policy details are meant to be clearly conveyed at the time of booking to avoid such occurrences. While we understand your frustration with the non-refundable policy, these are disclosed in reservation conditions. It appears there was a communication gap which we aim to prevent in the future. Thanks for sharing your experience. We value your feedback.

10/10 - 훌륭해요

Holly

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was quiet and clean
2024년 2월에 1박 숙박함
답변 제공: Rebecca-Front Desk Manager 님, 2024년 2월 11일
Holly, We appreciate your perfect review and are so delighted to hear your stay was everything you expected!! We cant wait to welcome you back! Until then, safe travels and have a wonderful week!!

10/10 - 훌륭해요

Kurtis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazingly well kept- great staff. Comfortable and convenient. Impressive.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Kurtis, isn't it fantastic to read your praises about Hampton Inn & Suites Texarkana? We're thrilled that you found our hotel remarkably maintained and enjoyed the comfort of our accommodations. Moreover, knowing that you found our location convenient and our team members exemplary warms our hearts. Your kind words encourage us to keep delivering remarkable service. Do return to us soon; we can't wait to impress you once more.

10/10 - 훌륭해요

Christine 님, Natchez

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Christine, it's heartening to hear that you consider Hampton Inn & Suites Texarkana a great hotel. We appreciate your succinct yet impactful review. Do visit us again when your travels bring you back to Texarkana.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
James, thank you for sharing your stay experience at Hampton Inn & Suites Texarkana. We're delighted to learn you found our premises spotless. Your contentment is our top priority and we hope to serve you again in the future.

10/10 - 훌륭해요

Caroline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came in town for a funeral and this hotel was awesome. The room was spacious and inviting. The set up the room was great. Considering what we came in town for, coming back to the hotel everyday was great.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Caroline, it's heartwarming to know that Hampton Inn & Suites Texarkana was able to provide comfort and an inviting space during a challenging time. We're delighted that our room layout and spaciousness added to your positive experience. We appreciate your kind words and hope to serve you again under happier circumstances.

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Brenda, it's delightful to see your perfect rating of the Hampton Inn & Suites Texarkana! We appreciate your feedback and hope to have the pleasure of serving you again in the future.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Room was spacious and quiet as we requested. Convenient to restaurants
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Scott, thank you for sharing your satisfaction with your stay at Hampton Inn & Suites Texarkana. We're pleased you found the room to your liking in terms of space and quietness. It's fantastic you found our location convenient, especially for accessing a variety of restaurants. We'll be delighted to welcome you back in the future.

10/10 - 훌륭해요

Dara

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Thanks for the perfect rating, Dara!We're pleased to hear that you have fully enjoyed your stay at Hampton Inn & Suites Texarkana, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 - 괜찮아요

Orlando

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Orlando, we see that your recent stay didn't quite meet your expectations and it is disheartening to note we fell short in some aspects of your visit. We hope to have the chance to serve you better in the future.

8/10 - 좋아요

Cassandra

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Cassandra, thank you for your rating! We're delighted to see that you had a good stay at Hampton Inn & Suites Texarkana. It would be our pleasure to have you with us again in the future. Safe travels until then!

10/10 - 훌륭해요

Ashley

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Ashley, it's fantastic to learn that you had an excellent experience at Hampton Inn & Suites Texarkana. We greatly appreciate your positive rating. Our team looks forward to offering you the same level of service on your next visit. Thank you!

4/10 - 별로예요

Lynnette

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was closed when we got there, it was th only reason we booked this hotel. Breakfast was the worst I have ever head. Milk was watered down and warm, no batter for waffles, very bad
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Lynnette, we regret to hear that your experience with us did not meet your expectations. We understand the disappointment regarding the pool and we certainly take note of your feedback about breakfast. We aim to provide pleasant dining experiences, so your comments are valuable in our continuous efforts for improvement. We appreciate your review and hope we have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Stephanie

가족 여행
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Stephanie, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hampton Inn & Suites Texarkana!

10/10 - 훌륭해요

Melinda

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Thank you for the 5 out of 5 rating, Melinda!We're thrilled to see how much you enjoyed staying at Hampton Inn & Suites Texarkana. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 - 훌륭해요

Dewi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the service and the place is clean
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Dewi, your kind words are greatly appreciated. It's uplifting to hear you experienced our flawless service and pristine environment at Hampton Inn & Suites Texarkana. Your positive feedback serves as a wonderful motivator to our dedicated team members. We eagerly await your next visit.

8/10 - 좋아요

Michael

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Michael, thank you for staying at the Hampton Inn & Suites Texarkana. It's great to know you enjoyed your visit. Your positive rating encourages us to keep up with our efforts to ensure every guest has a satisfying experience. We eagerly anticipate your return for another pleasant stay.

10/10 - 훌륭해요

Willie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice,quiet and safe atmosphere
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Willie, thank you kindly for recognizing Hampton Inn & Suites Texarkana's tranquil and secure environment. It pleases us to know that you found it agreeable. We look forward to seeing you again in the future.

6/10 - 괜찮아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The refrigerator was frozen up and not working when we got there. I called downstairs but she couldn’t do anything because she was there by herself. We unplugged it, it defrosted and started working but was freezing up by the next morning. I told the desk clerk about it when I left, so they could fix it. The air conditioner sounded like a jet engine when it was running so we had to turn it off for the night. The bed slept good. There needed to be more plug ins.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Rebecca, thank you for your feedback. It's disheartening to read about the issues you encountered with the refrigerator and the air conditioning system. Providing a fully functional room is essential to us. We appreciate you bringing these matters to the attention of our colleagues upon check-out so that the necessary improvements can be made. We're relieved to hear that at least your bed was comfortable and conducive to a good night's sleep. We've noted your points about needing additional power outlets. We hope that despite these inconveniences, we can look forward to the opportunity of improving your impression of us in the future.

6/10 - 괜찮아요

Mina

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 26일
Thank you for taking the time to share your feedback, Mina.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 - 훌륭해요

Ralph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean property with freindly and helpful employees!
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Thank you for sharing this wonderful review, Ralph!We are very pleased to hear that you had an enjoyable experience at Hampton Inn & Suites Texarkana! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

4/10 - 별로예요

Dawn

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Didn’t like the check in attitude ,the smell of sulfur woke us up.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Dawn, it's regrettable to note your disappointment with your recent stay. Our aim is to provide a welcoming environment from check-in onwards, and it's clear we didn't meet this expectation in your case. Also, we're sorry to hear about the disconcerting smell which disrupted your sleep. We value your feedback and sincerely hope that we'll have the opportunity to restore your faith in our service.

10/10 - 훌륭해요

Camille

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean hotel. Very comfortable stay
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Camille, it's delightful to hear that your stay at Hampton Inn & Suites Texarkana was comfortable and that you appreciated our prime location. We pride ourselves on maintaining cleanliness at all times, so your acknowledgment means a lot. We look forward to your return.

4/10 - 별로예요

Ardian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
We appreciate you sharing your concerns with us, Ardian.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick & efficient check in once I found the correct Hampton Inn.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Marlene, it's wonderful to hear your experience at the Hampton Inn & Suites Texarkana was seamless and swift. We're glad our check-in process met your expectations once you found us. Thank you for choosing us and sharing your review, we hope to welcome you back soon.

6/10 - 괜찮아요

gregory

가족 여행
I would give it a 6. Just average, a little overpriced for cleanliness, smells, age of furnishings.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Gregory, thank you for taking the time to share your thoughts. It's disappointing to understand that your experience didn't fully meet your expectations in terms of cleanliness and overall ambiance. Rest assured, our team members consistently strive to maintain our hotel environment and deliver value for our guests. We're taking your feedback into account as we work to continuously improve.

6/10 - 괜찮아요

Keri

The elevator was done my whole stay.
답변 제공: Customer Service 님, 2023년 10월 31일
Keri, it's regrettable to hear about the inconvenience you experienced due to an issue with the elevator during your stay. Our maintenance team is in place to address such concerns promptly. We strive to ensure guest comfort and will use your feedback to enhance our services. We do hope to have another chance to serve you better in the future.

6/10 - 괜찮아요

Debbie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We asked for extra pillows and after looking told us they didn't have any. I felt like they just didn't want us having them.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Thank you for sharing your feedback, Debbie.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 - 좋아요

Judy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Judy, your positive rating for Hampton Inn & Suites Texarkana is greatly appreciated! We thank you for taking the time to rate us and we look forward to hosting you again soon.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 25일
Thanks for the fantastic rating, Ronald!It's outstanding we could exceed your expectations during your stay at Hampton Inn & Suites Texarkana. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Christine 님, Natchez

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Christine, it's wonderful to hear that you had a great experience at Hampton Inn & Suites Texarkana. Our team members aim to provide excellent service, and your kind words stand as a testament to their dedication. We look forward to welcoming you back soon!

8/10 - 좋아요

Traci

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Traci, it's wonderful to hear you found the Hampton Inn & Suites Texarkana to be a great place for your stay. Your positive feedback is greatly appreciated, and we eagerly anticipate welcoming you back in the future.

2/10 - 너무 별로예요

kristen

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 11일
Kristen, it's disheartening to see that you've rated your experience low without any specific feedback. We value all our guests and continuously strive to improve. If there were any issues during your stay, we would appreciate knowing so we can rectify them. We hope to have another opportunity to serve you better in the future.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
elevator out of servixce
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 9일
Thank you for sharing, Thomas!At Hampton Inn & Suites Texarkana, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

4/10 - 별로예요

Larry

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator under repair, had to get employee every time we wanted to go up or down. Coffee maker in room did not work.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 5일
Larry, thank you for providing your feedback. We understand the inconvenience you experienced due to the ongoing repairs to our elevator and the issue with your in-room amenities. The comfort and satisfaction of our guests are top priorities for our team so please know these matters are being addressed diligently. We hope for an opportunity to serve you better in the future.

2/10 - 너무 별로예요

Harold

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was awful. The elevators did not work, the door to our room was broken. The phone did not work. No shampoo. Ran out of eggs at the breakfast. The place was a total disaster
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 2일
Harold, it's regrettable to hear your experiences did not meet expectations. Please accept our apologies for any inconvenience related to the room entryway and elevator, along with the lack of shampoo and the challenges you faced during breakfast. We're already in the process of identifying areas for enhancement. We value your feedback and assure you that it contributes significantly towards our pursuit of service excellence.

10/10 - 훌륭해요

Aileen

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast in the morning is great was nice to get the day started with good coffee and some food.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 6일
Aileen, it's wonderful to know you had an excellent start to your day with breakfast at Hampton Inn & Suites Texarkana. We're delighted that our quality coffee and varied breakfast options added to your satisfaction. We can't wait to welcome you again soon for more enjoyable experiences.

6/10 - 괜찮아요

Mark

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff were friendly and helpful. There were several options of complimentary coffee always available and breakfast was offered. The room had all the amenities you expect and was clean. The furniture is outdated and looked a little worse for wear. While the room was clean it was damp and smelled very musty which made for a less pleasant one night stay.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 30일
Mark, thank you for taking the time to share your feedback. It's reassuring to hear about your positive interactions with our team members and that you were delighted with the variety of complimentary services we offer. We understand your concerns related to the furnishings and the room condition. Continuous improvements and updates are key to our hotel experience, and we appreciate your input. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 - 괜찮아요

Tracy

The front desk lady was awesome. The elevator was broken. The rugs were a bit dirty.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 29일
Tracy, thank you for sharing your insights. It's fantastic to hear our front desk colleague made a strong impression. We regret any inconvenience over the lift and cleanliness. Rest assured we've taken your words to heart for our continuous improvement.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eleveator is not working correctly, but staff was on point with getting the elevator for you and getting you to and from your room.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 30일
Greg, it's great to hear that the team at Hampton Inn & Suites Texarkana was on hand to assist in making your stay enjoyable, despite the elevator challenge. They truly strive to give our guests an exemplary experience. We hope to welcome you again soon for another great stay.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great! Would definitely stay here again when they fix the elevators.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 27일
Gary, we’re thrilled that you rate our team members highly and are considering a return stay at Hampton Inn & Suites Texarkana! Please know, we’re always working towards guest convenience and are addressing your feedback regarding the elevators promptly. We look forward to welcoming you back and hope your next visit exceeds expectations.