Texas Gulf Coast, Texas hotel rooms at the Sonesta Hotel

"Don't waste your money. There's nothing "resort" about this place. It took 55 minutes to get checked in and, mind you, it's not yet the busy period. Two staff were checking in with several waiting. Check in staff also serve as the hotel store staff - the people checking in before us wanted to purchase something so that adds 15 min. They advertised an "all inclusive" package of drink and food coupons for $50/day/person. We added it and had to wait 20 mins so the manager could "enter the coupons" on the stay. We made this same purchase at the Hilton next door before and were immediately given the coupons wat check in, so why advertise if it's not ready to offer. The room was okay - not great, not terrible. The air conditioner made a loud, long noise every 5 minutes. We had no towels in the restroom to shower with and when we tried to call reception, the phone didn't have a direct line or directions on how to contact reception. I called from my cell phone hung up after it rang for 4 minutes. I went downstairs and got in line to request towels. I was told there's no direct line to reception - we had to call in, but there's no information saying this on the phone or in the room. Two outlets near the bed did not work. The pool is NOT a resort pool or as shown online - it's tiny. The patio and back deck are the only nice parts. If all you care about is beach access, it's a good stay. If you expect a nice experience, don't bother. Disappointed we chose this for our birthday stay."

"Everything in the place was a hit! Room was clean and spacious. Kitchenette was fully functional. Breakfast was a blast! Super recommended. "

"It was like a Caribbean vacation without having to leave the states. Best hotel on the island for sure!"

"Beautifully classic, elegant and well-maintained hotel in the heart of Downtown Houston with excellent staff, Nelli, Mark and Brandon were out of this world. I would definitely return over and over again, amazing service all around."

"Stayed on 21st floor. No info for room service (food), considering its was a conceirge service room. Room had not been dusted in awhile. Cleaning lady vacumed neighboring room 8am on on a Sunday morning. Security garage gate remained open for at least 12 hours during an event at hotel, which anyone could have entered. Other than that....it served its purpose. Not aware of amenities. Didnt spend much time on property."

"Gorgeous suite! Wish I could have stayed longer."

"Professional staff."

"This place is the filthiest hotel i have ever been. The head board had stains on it. Chair was old bathroom looks hideous carpet stinks. It was a horrible experience. I checked out right away went to aloft"

"Airport shuttle took almost an hour to come to pick me up, the room (I had to change 3, first door didn’t work, second black out curtains broken and a/c very noise and stinky, third just stinky) but I was exhausted after 12 hours flight, one hour waiting at the airport and one hour to find a better room. The following day was a surprise founding just a cup of coffee edible, the poor selection and quality of breakfast was ridiculously low. A big shame for a property making part of the Wyndham's hotels. "