The Empire Theatre Tours

The hotel was fine, could be repainted as there was stuff splattered on our ceiling, but all in all the room was ok. The staff were very friendly, they treated me very well. The reason for the lack of stars was the surrounding area. There’s a homeless man that always hangs out across the street. He is randomly yelling at people etc. he came across the street and threw a can of ice tea at me, yelling at me, saying he was going to stab me in the throat etc. The lady working was told by myself, as well as a bystander and NOTHING was done. There was not a time I went outside that I felt safe! Horrible feeling and knowing nothing is done made it worse. Unfortunately, I had to cut my trip short (maybe fortunately).

Most of the staff was courteous and helpful. On one or two occasions that was not the case, in that staff did not take the extra step to solve a problem but merely suggested that we try to work it out ourselves. The lack of a concierge with real knowledge of restaurants, locations, etc. was a problem for us. With dozens of restaurants in the area of the hotel we were directed by the desk to a pizza/burger pub in answer to "where can we find a nice, quiet and good place for dinner." We liked the room and the refrigerator, and the bathroom, and especially the breakfast, which was generous, high quality and well-staffed.

Nice and clean hotel...but area a bit sketchy...