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퀄리티 인 토마스턴 여행 후기

2.5 out of 5
퀄리티 인 토마스턴
1010 Highway 19 N, Thomaston, GA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 266개 이용 후기 중 65개" "
평점 8 - 좋아요. 266개 이용 후기 중 88개" "
평점 6 - 괜찮아요. 266개 이용 후기 중 56개" "
평점 4 - 별로예요. 266개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 266개 이용 후기 중 23개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was easy to get in and oht. The workers were very helpful. Did not have clean wash rags, but was able to find some for me to use. Overall, not bad and convenient.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Patrick,We appreciate your feedback and are glad to hear that you found our staff helpful. We apologize for the oversight with the wash rags and thank you for bringing this to our attention. Your comments help us improve our services for future guests.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello John, We appreciate you taking the time to share your feedback with us. Your comments will be passed along to our team for their review and consideration. If you have any further concerns, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 - 너무 별로예요

Hanna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Hanna, We are sorry to hear that your stay did not meet your expectations. We value your feedback and encourage you to reach out to our hotel directly to discuss any concerns you may have had during your visit. We strive to provide a positive experience for each of our guests and would appreciate the opportunity to address any issues.

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the first Hotel I ever stayed at we stayed for 3 days , it was clean and the room was spacious, and quiet . The breakfast room was clean and had a lot of options, waffles , cereal, muffins , yogurt and different kinds of drinks. The staff was friendly and was patient. The only thing was that the mini fridge didn’t get cold enough, and the microwave was kind of hard to use but over all it was a good place to sleep and relax.
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Elizabeth,Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're glad to hear that you found our hotel clean, spacious, and quiet, and that you enjoyed the breakfast options in our clean breakfast room. We apologize for any inconvenience caused by the mini fridge and microwave, and we appreciate your understanding. We hope you had a restful stay and we would love to welcome you back in the future.

10/10 - 훌륭해요

DeTreveon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay here. The staff is nice and property is very clean. Rooms are spacious and a variety of breakfast items such as, waffle maker, cereal, oatmeal, toast, muffins, and orange/ apple juice to choose from. I had a safe and enjoyable stay.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello DeTreveon,Thank you for choosing our hotel for your stay. We're glad to hear that you enjoyed the friendly staff and clean property. It's great to know that you found the spacious rooms and breakfast variety to your liking. We strive to provide a safe and enjoyable experience for all our guests. We hope to welcome you back in the future.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello David,Thank you for sharing your feedback about our hotel. We appreciate hearing that you found our location convenient. We strive to provide a convenient experience for all of our guests and are pleased to know we were able to meet your expectations. We hope you had a pleasant stay and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Russell

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 26일
Hello Russell, We are delighted to hear that you had a fantastic experience during your stay at our hotel. Our team takes great pride in providing excellent service and ensuring a memorable stay for all our guests. We look forward to welcoming you back in the future for another outstanding experience.

6/10 - 괜찮아요

Richard

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We stayed 7 days.Ice Machine Broken, temp ice chest never has ice. No hot water in breakfast area. Waffle maker did not work properly part of the time.aNot much of a continental breakfast. Room was clean, jet tub worked. One cockroach, but room was clean and good shape.Did have cold air coming through door trim. Would stay again if broken items are fixed.
2023년 11월에 7박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Richard,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your compliments regarding the cleanliness of the room and the functioning jet tub. We have taken note of your concerns and will address them with the appropriate teams. We hope to have the opportunity to welcome you back in the future to provide you with an improved experience.

6/10 - 괜찮아요

Georgeta

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Needs carpet replacing and remodeling. We have been coming here for 7 years, no improvements. Will look for other options in the future
2023년 11월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Georgeta,Thank you for your feedback regarding the carpets and remodeling. We appreciate your loyalty over the past 7 years. We understand that changes and improvements are important to our guests, and we will take your comments into consideration for future enhancements. If you have any further concerns, please feel free to reach out to our management team.

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noce Area
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Elizabeth,Thank you for taking the time to share your feedback about our hotel. We appreciate knowing that you found the area enjoyable. We strive to provide a comfortable stay for all guests, and we hope to welcome you back again in the future for an even better experience.

8/10 - 좋아요

Kelly D

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Two areas to improve... The ice machine was broken. Limited breakfast was available.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Kelly D, Thank you for sharing your feedback regarding the broken ice machine and limited breakfast options. We apologize for any inconvenience caused during your stay. We appreciate your input and will make sure to address these issues with our team to improve our services in the future.

2/10 - 너무 별로예요

Sherry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst hotel ever
Well most of all they have roaches, tv remote control didn’t work, Have to get your ice out off a cooler. And it’s dirty and mean really dirty. And that so called breakfast was a joke. If I could have got my money back. I would have left. I’ll will never stay at that place again.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Sherry, We apologize for the inconveniences you experienced during your stay. Our team works diligently to maintain a clean and comfortable environment for our guests. Please be assured that we take pest control seriously and have appropriate measures in place. We apologize for any issues with the TV remote control and any inconvenience caused. We appreciate your feedback regarding the breakfast and will take it into consideration for future improvements. Your satisfaction is important to us and we would love the opportunity to make it right during your next visit.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Michael,Thank you for taking the time to share your exceptional experience with us! We're thrilled to know that you enjoyed your stay at our hotel. Feedback like this inspires us to continue providing outstanding service to all our guests. Please don't hesitate to reach out if you have any future travel plans.

4/10 - 별로예요

Shakierra

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Shakierra, Thank you for sharing your feedback with us. We apologize for any disappointments you experienced during your stay. We always strive to provide a comfortable and enjoyable stay for our guests. We appreciate your valuable input and will take your rating into consideration to enhance our services.

6/10 - 괜찮아요

Susan

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Susan,We appreciate you taking the time to share your experience and rating. If there's anything specific you would like us to know or any concerns you'd like to bring to our attention, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

2/10 - 너무 별로예요

Rachael

별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 20일
Hello Rachael,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear you had an overall positive experience. We take guest comments seriously and will use them to improve our services. Please reach out to our management team directly to discuss any specific concerns you may have. We hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Christelle

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Christelle,We apologize for any inconvenience you may have experienced during your stay. Please let us know more details so we can address your concerns and work towards improving our services.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Elizabeth,Thank you for your exceptional rating! We appreciate your high praise and we strive to continue providing an outstanding experience for all of our guests. We hope to welcome you back soon!

6/10 - 괜찮아요

Scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Scott,Thank you so much for your exceptional review! We strive to go above and beyond for our guests and we are thrilled to have exceeded your expectations. We can't wait to welcome you back for another incredible stay!

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bathroom toilet needs to be scrub aroun the inside rim. Ants in bathroom
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Elizabeth,We apologize for the inconvenience caused and appreciate your feedback. We will address the cleanliness issues promptly. Thank you for bringing it to our attention.

10/10 - 훌륭해요

Pamela

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Pamela,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Needs to have safty latch on door. Also need to make sure correct number of towles are place in rooms for visitors.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hi Elizabeth,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

6/10 - 괜찮아요

Aaron

출장 여행, 가족 여행
Place looked run down. Water damage in the room along with exposed electrical wires to window light. I will not be staying at this location again.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Aaron, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 - 별로예요

James

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello James, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Elizabeth,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Elizabeth,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Carlos S

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Carlos S,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Jessica

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We left immediately after being greeted by a dead cockroach and then finding at least three other dead bugs. The sheets were stained and the room smelled terrible. The only good part was that they didn’t fight us when we said we wanted our money back as I’m sure this probably happens a lot.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Hello Jessica,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

6/10 - 괜찮아요

Ariane

2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Ariane,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 - 좋아요

Kelley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The clerk at the front desk was very pleasant and helpful, and the housekeeping staff did a great job. The only thing that was a bit unpleasant was the somewhat moldy smell of the room. It was pretty strong at first, every time I entered, and smelled like the carpet had once gotten flooded, perhaps. If management addressed that, the stay would be great.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello Kelley, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 - 별로예요

Lee

2023년 6월에 6박 숙박함
답변 제공: Manager 님, 2023년 7월 13일
Hello Lee, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Cynthia

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Cynthia,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff
2023년 5월에 5박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello charles,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 - 훌륭해요

Jakeith

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello Jakeith,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

Scott

2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Scott,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NEVER stay here
Brown liquid came out of the faucet everytime I turned on the water so i couldn’t drink it. The internet connection option was one that any IT person would ever choose - completely unsafe so I had to drive to the Starbucks to use the internet. The bathroom door was covered with grime and dirt. Horrible property
2023년 4월에 3박 숙박함
답변 제공: Manager 님, 2023년 4월 25일
Hello Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

Robert

출장 여행
별로예요: 청결 상태
No remote for TV, bathroom floor was dirty, used cup on sink and wad of toilet paper on top of towels.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 21일
Hello Robert, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 - 훌륭해요

Justin

2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 7일
Hello Justin,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Susan

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 26일
Hello Susan,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Old style Motel that has been updated. Clean and comfortable with coffee, refrigerator and microwave in the room.
2023년 3월에 3박 숙박함
답변 제공: Manager 님, 2023년 3월 22일
Hi Howard,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

10/10 - 훌륭해요

Valerio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice staff and the room was nice and comfortable
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 20일
Hello Valerio,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and your comments about our room. I hope that we will impress you with exemplary service during future visits.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 5일
Hello John,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Martha

2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 11일
Hello Martha,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

Michele

2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 1일
Hello Michele,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 - 괜찮아요

Cherine

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This is an old hotel. It really needs an upgrade inside and out. The room doors were dirty and that’s one of my pet peeves- dirty doors. The front desk staff were friendly. I will not be returning to this hotel.
답변 제공: Manager 님, 2023년 1월 1일
Hello Cherine,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 - 훌륭해요

Kelly D

2022년 12월에 2박 숙박함
답변 제공: Manager 님, 2022년 12월 30일
Hello Kelly D,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Joseph

2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Joseph,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a great stay at our hotel. Your satisfaction means a lot to us and we appreciate your kind words. We look forward to welcoming you back in the future for another wonderful experience.

6/10 - 괜찮아요

George

좋아요: 직원 및 서비스
별로예요: 청결 상태
Decent for the money. Rooms on the front side of the building are subject to significant road noise. My room door did not shut completely such that it let light in at night. Stains on furniture and carpet. Reasonably clean outside of that. Lot's of choices to eat nearby. Exterior could use some cosmetic attention. With some additional thought, I'd stay there again.
답변 제공: Manager 님, 2022년 12월 16일
Hello George, I am very sorry to learn that you found our location to be inconvenient. Know that your voice is important to us and that we are addressing these issues to improve the guest experience at our hotel. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 - 좋아요

lou

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 27일
Hello lou,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.