โMy second time here but first since the name change. It was a lovely grand room. Very comfortable
My only ding was that the grout between the tiles in the shower needed cleaning. A bit mildewedโ
โGreat hotel. We had an incident whereby on night one a neighbouring room had a very loud and aggressive domestic. Staff acted promptly and it was dealt with. I have to say the staff here are fantastic. Amazing with kids, go out of their way to be kind and helpful. The food is great. Pool is an added bonus. Rooms clean, warm and good hot water shower. Ticked all the boxes for us. Bus stop across the road so east access into Leeds too. Definitely will be booking again when back in Leedsโ
โThe attention to detail is so lovely. Everyone was really helpful and we enjoyed the food, the surroundings and the spa.
A really beautiful getaway. The female members of staff had to put up with a pretty misogynistic guest while we were there (which we witnessed at breakfast) and they kept their cool and handled his rudeness with grace and patience. A lot of friendly professionals work here and you can see they put love into their work! โ
โThe property was very clean and modern. The hotel receptionist was very friendly and helpful. Parking was a bit of a nightmare as limited spaces are available but the receptionist sorted us out. There was a slight problem with the water supply where the water system was going to be unavailable while it was being cleaned but they provided us with bottled water. We only stayed one night but overall it was a lovely experience โ
โParking information is different between homepage and reception
I would be better if the reception prepare parking information using paper addresses and name
At the moment parking is npcโ
โAll of the staff were incredibly friendly and helpful
The hotel is undergoing a major refurbishment and looking amazing.
The only minor downside to our stay was the air conditioning/ heating not working as a consequence of the refurbishment. The brilliant staff had a portable heater put in our room within minutes.
Excellent service from excellent staff.
Looking forward to staying again. โ
