Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Jixian Marriott hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Jixian. Yours sincerely, Michelle Meng Assistant Front Office Manager Jixian Marriott Hotel