외관

컴포트 스위트 톰볼 메디컬 센터 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 603개 이용 후기 중 277개" "
평점 8 - 좋아요. 603개 이용 후기 중 206개" "
평점 6 - 괜찮아요. 603개 이용 후기 중 72개" "
평점 4 - 별로예요. 603개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 603개 이용 후기 중 25개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

ARIEL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, good staff
2024년 5월에 5박 숙박함
답변 제공: Cithia R 님, 2024년 5월 13일
Dear Ariel, Thank you for taking the time to leave positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Tomball Medical Center and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
thumbs up
2024년 4월에 2박 숙박함
답변 제공: Cinthia R 님, 2024년 5월 3일
Dear Samuel, Thank you for taking the time to rate your most recent stay at Comfort Suites Tomball Medical Center 5 out of 5. We hope to see you again soon. Sincerely, Cinthia ReaAGMComfort Suites Tomball Medical Center

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pillows on the bed were thin, lumpy and very uncomfortable.
2024년 4월에 1박 숙박함
답변 제공: Cinthia R 님, 2024년 5월 3일
Hello David,Thank your for taking the time to give us feedback in regards your most recent stay. Please allow me to apologize for not meeting your expectation. We hope to see you again soon. Your feedback helps better our service to all of our guest.Thank you,

6/10 - 괜찮아요

Darlene

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I was in an accessible unit. The shower was poorly designed so that the bathroom flooded every time I used the shower. I'm not disabled but could become so if I had fallen on the flooded floor. It's a hazard and very poorly designed! Also, you couldn't adjust the temperature without getting completely undressed and standing in the shower area. On the positive side, the employee in the breakfast area was very friendly and helpful, as was the person who checked me in.
2024년 4월에 3박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2024년 4월 25일
Dear Darlene,Thank you for bring this issue to our attention, we are working on correcting it as we speak. Also thank you for appreciating our staff, they are made aware about your comments are very happy and motivated to give exceptional service to each and every guest at all time.Hopefully see you soon !!!!

10/10 - 훌륭해요

Jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff, the entire hotel was quiet and peaceful
2024년 2월에 3박 숙박함
답변 제공: Cinthia Rea 님, 2024년 3월 11일
Dear Jose, Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. Thank you again for being very understanding and patient in regards the situation with your door batteries dying during your stay. I have shared your feedback with our staff and they join me in thanking you with your kind words. We sincerely appreciate and value your feedback . It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 - 좋아요

Christopher

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the absolute cleanest and nicest Comfort Suites we’ve ever stayed in. We have had horrible experiences with comfort suites in the past so we’re hesitant to book. However we are glad we did! Great property for the price!
2024년 2월에 2박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2024년 3월 1일
Dear Christopher, Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 - 괜찮아요

Gabriel

elevator is really bad and old
2024년 2월에 1박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2024년 3월 1일
Dear Gabriel,Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our elevator. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - 훌륭해요

Mariah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2024년 3월 1일
Dear Mairah,Thank you very much for giving us 5 stars, we team Comfort Suites Tomball Medical center are very thankful.

10/10 - 훌륭해요

June

좋아요: 청결 상태
Everything was fine.
2024년 1월에 2박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2024년 3월 1일
Dear June,I and my team here of Comfort Suites Tomball Medical Center truly appreciates your honest review also thank you very much for your business. Hopefully we will see you soon again.

8/10 - 좋아요

Griselda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Did not like that the pool and gym was not working
2023년 12월에 1박 숙박함
답변 제공: Cinthia 님, 2024년 1월 28일
Dear Griselda,Thank you for choosing Comfort Suites Tomball for your most recent stay. We apologize for the failing to meet your expectation with our indoor pool.We hope to have another chance to meet your expectations.Thank you,

6/10 - 괜찮아요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Go somewhere else
Staff was very friendly and helpful. Room was nice, and clean, but the beds were hard as a rock. The latch on the gym door has duct tape over it to keep it from locking for some reason. Also, as a cyclist, I was very disappointed to see no bike of any kind in the gym. No spin bike, recumbent, nothing. The pool room was a disgrace. One window was open for some reason, another was open and clearly broken. So the pool area was pretty darn close to the 32 degrees outside. Given the pool door also had tape over the latch, anyone could crawl in through the window and enter on into the hotel likely unseen. Outside, you're greeted by vultures or whatever picking meat trash out of the dumpster for the Mexican restaurant on the other side of the fence. Will not be staying here again!
2024년 1월에 1박 숙박함
답변 제공: Cinthia Rea 님, 2024년 1월 21일
Dear Valued Guest,Thank you for choosing Comfort Suites Tomball. We appreciate you taking the time to leave feedback. We apologize for the issues you experienced during your most recent stay and will address them with our staff and management team. We hope you will give us another chance in the future.

10/10 - 훌륭해요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located on a busy street with plenty of food options nearby. Friendly and helpful staff that ensured we were taken care of. Overall great experience!
2024년 1월에 3박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2024년 1월 19일
Dear Michelle, Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ecellence personified
2024년 1월에 4박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2024년 1월 19일
Dear George,Thank you for taking the time to give us 10/10! I have shared your comments with my staff, and they join me in thanking you. We take great pride in Comfort Suites Tomball Medical Center and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 - 좋아요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2024년 1월 19일
Dear Crystal, Thank you for taking the rate your recent stay at Comfort Suites Tomball Medical Center. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 - 좋아요

Woodrow

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Cinthia R 님, 2023년 12월 26일
Thank you for choosing Comfort Suites in Tomball, and for taking the time to rate us 4 out of 5 on your most recent stay. Please feel free to share what would have made your stay be a 5 out of 5!Thank you,

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Thank you, Cinthia R 님, 2023년 12월 21일
Thank you for choosing Comfort Suites Tomball. We appreciate you taking the time to rate us 8 out of 10! Please feel free to share your feedback and what would make your stay a 10!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommended
Very nice newly renovated hotel. Close to everything. Pool was very chilly! But everyone was friendly. Breakfast was good. Will definitely stay here again when visiting family.
2023년 12월에 6박 숙박함
답변 제공: Cinthia Rea 님, 2023년 12월 14일
Dear Valued Guest,Thank you for taking the time to share your feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Tomball Medical Center and the services we provide for our valued Guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,

8/10 - 좋아요

Lesa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and easy access
2023년 12월에 1박 숙박함
답변 제공: Cinthia Rea 님, 2023년 12월 11일
Dear Lesa,Thank you for taking the time to share your feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Tomball Medical Center and the services we provide for our valued Guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,

10/10 - 훌륭해요

Ruben J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great clean and courteous staff.
2023년 11월에 1박 숙박함
답변 제공: Cinthia Rea 님, 2023년 12월 11일
Dear Ruben, Thank you for taking the time to leave such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Tomball Medical Center and the services we provide for our valued Guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Na
2023년 11월에 2박 숙박함
답변 제공: Cinthia Rea 님, 2023년 11월 26일
Dear Martin,Thank you for choosing Comfort Suites Tomball for your most Recent stay and for taking the time to rate us, we hope to see you on your next stay.

6/10 - 괜찮아요

FRANK

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Reasonably priced, nice staff, poor communication
Service desk was friendly, helpful, and efficient. The unit was clean, stocked appropriately. However, you can hear all hallway noise and the unit we had was located directly over the entrance to the hotel, and while that was great for my jumping children, it meant we heard all comings and goings throughout the night and early morning. Also, in the middle of the night the water had been shut off. When we got up at 6:30am, the water coming out of the faucet was YELLOW BROWN until we ran it for several minutes. Zero information about this was communicated. Breakfast in the morning was alright. Sausage, scrambled eggs, some cereal, bagels, fruits. Bacon was sorely missed.
2023년 11월에 1박 숙박함
답변 제공: AGM Cinthia Rea 님, 2023년 11월 19일
Thank you for taking the time to share your experience with us here at Comfort Suites. We are pleased to hear that our service desk team provided a friendly, helpful, and efficient service, and that you found the unit to be clean and appropriately stocked. However, we are disappointed to hear that you experienced noise disturbances from the 2nd floor hallway and that the water had been shut off during your stay. Unfortunately the city of Tomball had a major pipe bust which caused a major amount of surrounding areas to loose water pressure and eater quality. The hotel did not receive notice of this incident but after the 2nd guest call we did contact the non emergency number as this was out of hotels reach, and they were able to inform our front desk agent about the temporary shut off. We apologize for any inconvenience this may have caused you, and we will take steps to ensure that such incidents are communicated to our guests effectively.We are glad to hear that you found breakfast to be alright, but we understand that you missed having bacon as an option. We appreciate your feedback and will take it into consideration as we aim to continuously improve our services.

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking limited…was allowed to park in handicap spot though
2023년 11월에 1박 숙박함
답변 제공: Cinthia Rea 님, 2023년 11월 19일
Dear Michelle,Thank you for choosing Comfort Suites Tomball on your most recent stay. Please allow me to apologize in regards parking lot being limited. I have shared your fed back and take in consideration your thoughts.We hope to see you next time you're in town!

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleased with location, room and staff. Would highly recommend this place for people attending Renaissance Festival or any other event in the area.
2023년 11월에 1박 숙박함
답변 제공: Cinthia Rea 님, 2023년 11월 12일
Dear Valued Guest, Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Tomball Medical Center and the services we provide for our guest.. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Cinthia ReaAGMComfort Suites Tomball Medical Center

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Cinthia R 님, 2023년 10월 28일
Thank you for takin your time to rate us 10 out of 10. We hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice hotel overall. The vent outside our room was very loud, but could barely hear it inside the room. Doors closing in the morning were very loud and frequent (not sure if we were near housekeeping maybe), but would have been difficult to sleep through with the noise coming into the room so clearly. Other than that, there were only a few very minor bits of damage in the room. Everything else was comfortable, clean, and pleasant. Would stay here again.
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 15일
Dear Valued Guest,Thank you for sharing your recent experience at our Comfort Suites Tomball. We are glad to hear that you had an overall pleasant stay. We apologize for the inconvenience caused by the loud vent and doors during your stay. We will look into the issue and try to resolve it so that our future guests have a more comfortable stay. Once again, thank you for choosing to stay with us and we hope to have the opportunity to serve you again in the future and provide you with a better experience. Best regards,Cinthia ReaComfort Suites Tomball

2/10 - 너무 별로예요

Ron

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in for 2 nights for a baseball tourney....we came back to the hotel after day 1 and our belongings were gone through and packed and behind the counter in the lobby.... Though I was clear on checkin that we were there for 2 nights, the hotel had us for one night. They did nothing to try to make it right... it was clear the stay was for 2 nights...no bill under the door that would even suggest it was for one night. We called the Police as we thought laws were broken by the hotel...the hotels response was not to provide us another room though they had one available.... the desk clerks did "all" they could do, which was nothing
2023년 10월에 1박 숙박함
답변 제공: Sincerely, Poli Shah General Manager Comfort Suit 님, 2023년 10월 16일
Dear Ron,We apologize for any confusion in regards your booking.Your reservation came to our hotel though bed.com/Expedia for one night that was 10/13(Friday) checking out on 10/14(Saturday).As a part of our check-in process every guest needs to confirm all the information mentioned on the reservation is correct or the system will not let us check inn. I do see your initials and your signature confirming every detail.We contacted Expedia on your behalf just to make sure, what if our system did make an error and was there was a reservation for 2 nights, but Expedia did confirm that your reservation was indeed for 1 night only which was for the night of 10/13(Friday).Hotel is here for business, and we will not let any guest go away, but we were sold out for the night of 10/14(Saturday) and after calling you multiple times with no response nor any payment for that night, we were left with no other option but to secure your belonging in our storage room till you come to claim them. Also, Law enforcement advised you on same, as we did as well as Expedia did, if we do not have your reservation and you are non-contactable for payment and in this scenario even the Hotel was sold out, Hotel is left with no other option but to secure your belonging in our storage area.Hopefully I was able to clear your doubt. Feel free to reach out incase of any queries.

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfy!
A decent place to stay in tomball. We only stayed one night but the room was nice and comfortable! Would stay again.
2023년 10월에 1박 숙박함
답변 제공: CINTHIA REA 님, 2023년 10월 15일
Hello Laura,Thank you for leaving a review and sharing your positive experience with us! We're thrilled to hear that you found our accommodations nice and comfortable during your stay with us at Comfort Suites Tomball. Providing a pleasant and welcoming environment for our guests is our top priority, so it's great to know that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Melisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you
It was great
2023년 9월에 1박 숙박함
답변 제공: CINTHIA REA 님, 2023년 10월 3일
Dear Melissa,Thank you for choosing Comfort Suites Tomball for your hotel stay, we appreciate you taking your time to rate us 5 out 5!Kind regards,

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: CINTHIA REA 님, 2023년 10월 3일
Dear Scott,Thank you for choosing Comfort Suites Tomball for your hotel stay, we appreciate you taking the time to rate us 10/10 in regards your most recent stay!Kind regards,

6/10 - 괜찮아요

Ryan

가족 여행
Hot tub was not working.
2023년 9월에 4박 숙박함
답변 제공: CINTHIA REA 님, 2023년 9월 25일
Dear Ryan, Thank you for sharing your experience in regards your recent stay at Comfort Suites Tomball Medical Center. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your most recent stay at Comfort Suites Tomball. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Cinthia Rea

6/10 - 괜찮아요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel was nice enough but our room was very humid and everything smelled and felt damp. The staff was great though. Nit sure I’d start my again but only due to the humidity in the room.
2023년 9월에 1박 숙박함
답변 제공: CINTHIA REA 님, 2023년 9월 25일
Dear Denise, Thank you for taking the time to leave your feedback regarding your recent stay at Comfort Suites Tomball Medical Center. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your most recent stay at Comfort Suites Tomball. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Cinthia Rea

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: CINTHIA REA 님, 2023년 9월 25일
Thank you for taking the time to rate us 10 out 10 on your recent stay at Comfort Suites Tomball Medical Center. Your satisfaction is important to us as a valued guest. Sincerely, Cinthia Rea

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: CINTHIA REA 님, 2023년 9월 25일
Dear Shawn,Thank you for taking the time to rate us 10 out 10 on your recent stay at Comfort Suites Tomball Medical Center. Your satisfaction is important to us as a valued guest. Sincerely, Cinthia Rea

10/10 - 훌륭해요

Darrell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is great & the hotel is clean for an older facility
2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 8월 1일
Dear [Guest],Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a wonderful stay with us and that our services met your expectations.Your kind words about our hotel, facilities, and staff are greatly appreciated. We strive to create a comfortable and enjoyable environment for all our guests, and it is rewarding to know that we succeeded in doing so during your visit.We will be sure to share your feedback with our team members, as it will serve as encouragement for them to continue delivering exceptional service. Your satisfaction is our utmost priority, and your feedback motivates us to constantly strive for excellence.We look forward to welcoming you back to our hotel in the future and providing you with another outstanding experience. If there is anything else we can assist you with, please do not hesitate to reach out to us.Thank you once again for your positive review and for choosing our hotel. We appreciate your patronage and value you as our guest.Warm regards,Cinthia Rea

4/10 - 별로예요

Catherine

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
The first thing I noticed was a dead roach by the door that was being held open with a rock. Then we got to our room and there was a wolf spider in the shower. I have a 9 month old who crawls so this immediately made me uneasy. The next morning we work up with another wolf spider in the bathroom. As we left the room I noticed the roach was still there. When we came in that evening there was a giant roach on the wall and two more dead roaches in the hall.
2023년 7월에 3박 숙박함
답변 제공: AGM 님, 2023년 8월 1일
Dear Catherine,Thank you for taking the time to provide us with your feedback regarding your recent experience at our hotel. We appreciate all feedback as it helps us improve our services and ensure a better experience for our guests.We sincerely apologize for the inconvenience and discomfort you experienced due to finding a Wolfe spider in your room. Please be assured that this incident does not reflect our usual standards of cleanliness and guest satisfaction.Upon receiving your feedback, we immediately investigated the issue to address any potential pest concerns. Our pest control provider has thoroughly inspected and treated the room to prevent any recurrence. We have also taken additional steps to ensure that our regular pest control practices are followed diligently to maintain a pest-free environment throughout the hotel.We deeply regret any distress this may have caused you during your stay. We understand the importance of providing a comfortable and enjoyable environment for our guests, and we are committed to making improvements based on your feedback.Once again, we apologize for any inconvenience this has caused you, and we appreciate your understanding as we strive to continuously improve our services. We value your patronage and hope to have the opportunity to welcome you back in the future.Sincerely,Cinthia Rea

10/10 - 훌륭해요

Adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff. I was pleasantly surprised. Room was comfortable and clean.
2023년 7월에 1박 숙박함
답변 제공: Cinthia Rea 님, 2023년 7월 23일
Dear Adriana, Thank you for taking the time to leave us a review. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Cinthia ReaAGMComfort Suites Tomball Medical Center

10/10 - 훌륭해요

Lesly

2023년 7월에 1박 숙박함
답변 제공: Cinthia Rea 님, 2023년 7월 16일
Dear Lesly, Thank you for taking the time and giving 10 out of 10 on your most recent stay at Comfort Suites Tomball Medical Center. Be assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 - 괜찮아요

Tim

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We've stayed at many Comfort Hotels. This particular hotel needs some work. Pros: The staff was polite and helpful, the bed was comfortable, the A/C was cold, and the location was close to everything. Cons: Both room keys didn't work (we had to get a different key that worked one day but not the next), our T.V. was covered in a greasy/sticky substance that had to be cleaned by someone at the front desk, all hand-sanitizer stations were empty, the room refrigerator made a clicking sound all the time, the water pressure in the shower was very low, the room window had a giant crack and the outside screen was all torn up (these are cosmetic issues but can really make a hotel look run down). I would probably select a different hotel if I stayed in this area again.
2023년 7월에 1박 숙박함
답변 제공: Cinthia Rea 님, 2023년 7월 9일
Dear Tim, Thank you for taking the time to share your feedback s regarding your most recent stay at Comfort Suites Tomball Medical Center. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your most recent visit. Feedback from our guest on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Cinthia ReaAGM TXA50

8/10 - 좋아요

ARACELI

2023년 7월에 1박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2023년 8월 30일
Dear Araceli,Thank you for giving 4 starts out of 5, we the Team of Baymont Inn in Columbus are very appreciative of your business. Hope to see you again soon in future.

10/10 - 훌륭해요

Linda S

좋아요: 청결 상태
2023년 6월에 1박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2023년 7월 1일
Dear Linda, Thank you for taking the time to give us such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Tomball Medical Center and the services we provide for all our valued guest . We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2023년 7월 5일
Dear Jessica, Thank you for taking the time and giving 4 stars for your recent stay at Comfort Suites Tomball Medical Center. Be assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 - 좋아요

Larry

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean, very comfy, quiet night sleep. Only thing that would have made it better was if the hot tub had been working.
2023년 6월에 1박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2023년 6월 26일
Dear Larry, Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. You are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 - 좋아요

Wesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay!
I enjoyed it very much. The accommodations were above average, and the front desk was lovely. I would definitely stay here again.
2023년 6월에 1박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2023년 6월 26일
Dear Wesley, We would like to thank you for taking the time to about your recent experience. Feedback from our valued guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

8/10 - 좋아요

Misti

2023년 6월에 1박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2023년 6월 26일
Dear Misti, Thank you for rating your recent stay at Comfort Suites Tomball Medical Center. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

2/10 - 너무 별로예요

michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Worst experience ive ever had
2023년 6월에 2박 숙박함
답변 제공: Sincerely, Poli Shah General Manager 님, 2023년 6월 13일
Dear Michael,I am very sorry to hear that you had worst experience at our Hotel. Can you please let me know what happened for me to take corrective steps and also what name was your reservation under as I am unable to locate your stay.

8/10 - 좋아요

Andy

좋아요: 직원 및 서비스
Spacious room - friendly staff - good value and clean
2023년 6월에 2박 숙박함
답변 제공: Kind regards, Poli Shah General Manager Comfort S 님, 2023년 6월 8일
Dear Andy, Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 - 훌륭해요

실제 이용하신 고객

2023년 6월에 1박 숙박함
답변 제공: Sincerely, Krupali Shah General Manager 님, 2023년 6월 26일
Dear Gionel, Thank you for taking the time to give us such positive feedback! I have shared your ratings with my staff, and they join me in thanking you . We take great pride in Comfort Suites Tomball Medical Center and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 - 좋아요

Ramiro

2023년 6월에 2박 숙박함
답변 제공: Sincerely, Poli Shah General Manager Comfort Suit 님, 2023년 6월 8일
Dear Ramiro, Thank you for taking the time to write such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Tomball Medical Center and the services we provide for all our valued guest . We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 - 좋아요

Paula A

2023년 5월에 1박 숙박함
답변 제공: Poli Shah General Manager Comfort Suites Tomball 님, 2023년 6월 5일
Dear Paula, Thank you for honest feedback in regards to your recent stay at Comfort Suites Tomball Medical Center. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2023년 5월에 3박 숙박함
답변 제공: Poli Shah General Manager Comfort Suites Tomball 님, 2023년 5월 31일
Dear Guest, Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for all our guests. We hope to see you again soon.