Arrived for check-in in the evening. Per the hotels.com site, the room we chose was the last one available at this motel. Desk clerk was perfunctory - stressing the things we couldn't do rather than welcoming us to the facility and saying "thank you" for choosing them. Gave us our keys and returned to his seat. Our room was on the second floor. In his full view, we, a 70 year old woman and a 100 lb 50 year old female came in to go to our room. It was then that we were told there was no elevator. No offer from either employee to help us get our bags upstairs. Finally, two young men who'd just checked in with their families helped us wrangle our bags upstairs. Bathroom was dirty, sheets were threadbare, bedcover was stained. If it weren't so late and we weren't so exhausted, we would've left. There was some mystery chunk of brown ice in the refrigerator freezer compartment. We do NOT recommend.