Had a problem with the room key, 5 times. First they were going to move us, but after replacing the batteries it seemed to work. Later that evening it stopped working again. Couldn't get in the room. One person at the front desk, all the others gone home. He did finally get us into the room after half hour. But this being the fifth time it happened i opted for another room, only to find out there were no rooms available. Next day the door lock was replaced. No further problem. Also no compensation for the amount of time we were unable to enter our room. Horrible customer service. Don't make promises you can't keep.