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Reviews of Novotel Toronto North York

3.5 out of 5
Novotel Toronto North York
3 Park Home Avenue, Toronto, ON

Reviews

8.0

Very Good

Rating 10 - Excellent. 558 out of 1364 reviews" "
Rating 8 - Good. 411 out of 1364 reviews" "
Rating 6 - Okay. 202 out of 1364 reviews" "
Rating 4 - Poor. 112 out of 1364 reviews" "
Rating 2 - Terrible. 81 out of 1364 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Traveled with family and small children
Liked: Amenities
Could maybe be more signage for parking and how to get to the hotel to and from parking.
Stayed 1 night in May 2024
Response from Zarah on May 23, 2024
Hi Lisa, thank you for your feedback. We'll use your feedback to make necessary changes. Your feedback will help us improve. We hope for another opportunity to provide a better experience. Best regards, Zarah Guest Services Supervisor

8/10 Good

ChengXiang

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Zarah on May 22, 2024
Hi ChengXiang, thank you for your review. We're delighted to hear about your positive experience. Warm regards, Zarah Guest Services Supervisor

2/10 Terrible

Minh Duc

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Zarah on May 18, 2024
Hi Minh Duc, we're saddened by your dissatisfaction with your stay. Your review will help us improve, and we hope for an opportunity to regain your trust. Best regards, Zarah Guest Services Supervisor

6/10 Okay

Sandra

Disliked: Amenities
Location was convenient for the marathon but too far away from everything else. The shower controls in the bathroom were very confusing. There should be instructions on the wall on how to use them. Staff was friendly but no information was provided on the facilities available in the hotel or in the area. TV channel guide did not work.
Stayed 6 nights in May 2024
Response from Zarah on May 15, 2024
Hi Sandra, thank you for your feedback. We're glad for the enjoyable aspects but apologize for any areas where we didn't meet your expectations. Your feedback will help us improve. Best regards, Zarah Guest Services Supervisor

6/10 Okay

Vanessa

Traveled with family
A lot of noise in the hall. Reported noise complaints a couple times but nothing was done
Stayed 1 night in May 2024
Response from Zarah on May 12, 2024
Hi Vanessa, thank you for your feedback. We apologize for any inconvenience and assure you we're addressing your concerns. We hope to welcome you back for a more satisfying stay. Best regards, Zarah Guest Services Supervisor

10/10 Excellent

Jocelyne

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Zarah on May 9, 2024
Hi Jocelyne, thank you for your fantastic review. Your satisfaction is our priority, and we're eager to welcome you back. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here because I was taking part in the Toronto Marathon. The hotel is a short walk away from the starting line, and easy to get back too as its close to a main subway. There are plenty of restaurants nearby but, the hotel does put on a great dinner and breakfast. The staff was very friendly and personable. Definitely would stay here again!
Stayed 2 nights in May 2024
Response from Zarah on May 8, 2024
Hi Calvin, we're delighted to hear about your wonderful experience. Your satisfaction is what we aim for, and we can't wait to welcome you back for another fantastic stay. Best regards, Zarah Guest Services Supervisor

6/10 Okay

Caitlin

Business traveler, Traveled with partner
Disliked: Amenities
The bed was uncomfortable (caved in, could feel the springs) and the bathroom wasn't very clean (mold in the grout). The area is fantastic and the hotel is conveniently placed for our needs, although overpriced.
Stayed 1 night in May 2024
Response from Zarah on May 7, 2024
Hi Caitlin, thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations. Please accept our sincere apologies for any shortcomings you encountered. Your comments have been noted, and we'll use them to make necessary improvements. We value your input and hope for the chance to provide you with a more positive experience in the future. Best regards, Zarah Guest Services Supervisor

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Zarah on May 8, 2024
Hi Jean, thank you for your glowing review. Best regards, Zarah Guest Services Supervisor

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facilities are wonderful. We were there to attend the marathon and needed to leave early in the morning. Considering this big event in the city it would have been ideal for the facility to open breakfast at 6 to support their guests. We were not able to have breakfast as we had to leave to get to the race on time to start.
Stayed 1 night in May 2024
Response from Zarah on May 7, 2024
Hi Elizabeth, thank you for your review. We're glad to hear that you had a positive experience during your recent stay. However, we're sorry to hear that there were some areas where we could improve. Your feedback is valuable, and we'll use it to enhance our services. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience. Best regards, Zarah Guest Services Supervisor

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for my needs. Room a bit dated
Stayed 4 nights in Apr 2024
Response from Zarah on May 7, 2024
Hi David, thank you for your feedback. We're thrilled to hear that you had a positive experience during your recent stay. Best regards, Zarah Guest Services Supervisor

8/10 Good

Lester

Traveled with partner
Property is just a minute from the subway line and is just 25 minutes from downtown Toronto.
Stayed 8 nights in Apr 2024
Response from Zarah on May 7, 2024
Hi Lester, we're delighted to hear about your wonderful experience. Your satisfaction is what we aim for, and we can't wait to welcome you back for another fantastic stay. Best regards, Zarah Guest Services Supervisor

6/10 Okay

Constantinos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zarah on May 7, 2024
Hi Constantinos, thank you for your review. Best regards, Zarah Guest Services Supervisor

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice & clean Check in was friendly and quick Comfortable stay
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Mohammad, thank you for your review. We're delighted to hear about your excellent experience. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Tresha

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and accommodating
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Tresha, thank you for your fantastic review. We're thrilled to hear about your incredible experience. Your satisfaction is our ultimate goal, and we look forward to serving you again soon. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, plenty of options for dining or shopping. The staff were informed and pleasant.
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Robert, thank you for your glowing review. We're thrilled to hear about your outstanding experience. Your satisfaction is our priority, and we're eager to welcome you back. Warm regards, Zarah Guest Services Supervisor

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi [Guest's Name], thank you for your review. Warm regards, Zarah Guest Services Supervisor

6/10 Okay

Brandi

Traveled with family
It’s an okay hotel. Its price point, doesn’t really match its quality. The description of a “downtown” hotel, is misleading too. As it’s about 30 minutes via a car and about an hour via their public train system. Also, found it odd that there wasn’t a door man/woman. Next time I’m in Toronto, I’ll more than likely stay somewhere else. Again, not a “bad” hotel, it’s just “okay”.
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Brandi, we appreciate your feedback and apologize for any shortcomings. Your comments will help us improve, and we hope for the chance to better serve you. Warm regards, Zarah Giest Services Supervisor

8/10 Good

Zane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was difficult.
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Zane, we're sorry to hear your stay was less than satisfactory. Your feedback will help us improve, and we hope for a chance to provide a better experience. Warm regards, Zarah

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
We like the property probably why we returned for our second stay except form. The bed in our room was really poor. It’s like the boxspring was broken on the window side of the room, but we managed.
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Joseph, thank you for your review. We're glad you enjoyed your stay but apologize for any areas where we fell short. Your feedback is appreciated, and we're committed to improvements. Warm regards, Zarah Guest Services Supervisor

8/10 Good

Charlene

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great! My complaint is the same for all hotels; the doors automatically slam closed and make alot of noise. Otherwise. Great place and location
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views
Stayed 2 nights in Apr 2024
Response from Zarah on May 7, 2024
Hi Maria, thank you for your fantastic reivew. We're thrilled to hear about your incredible experience. Your satisfaction is our priority, and we're eager to welcome you back. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Marquerite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very convenient.. clean, good customer service.. easy check in and check out.. highly recommended!
Stayed 2 nights in Apr 2024
Response from Zarah on May 7, 2024
Hi Marquerite, thank you for your glowing review. We're delighted to hear about your excellent experience. Your satisfaction motivates us, and we can't wait to welcome you back for another outstanding stay. Best regards, Zarah Guest Services Supervisor

4/10 Poor

Gary

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Gary, thank you for your review. We're disappointed to hear that your stay did not meet your expectations. Warm regards, Zarah Guest Services Supervisor

6/10 Okay

Jonathan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issues getting out of the parking. The machine just took my pass and no one could assist so was 30 mins late to a wedding. Had to pay for parking to get out which they refunded at checkout.
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Jonathan, thank you for your feedback. We apologize for any inconvenience and assure you we're addressing your concerns. We hope to welcome you back for a more satisfying stay. Best regards, Zarah

4/10 Poor

Amir, West Bloomfield

Traveled with family
We had no heat and they offered no compensation!!!!!! Not professional at all.
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Amir, we're saddened by your dissatisfaction with your stay. Your comments will help us improve, and we hope for an opportunity to regain your trust. Best regards, Zarah Guest Services Supervisor

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi [Guest's Name], thank you for your review. Best regards, Zarah Guest Services Supervisor

10/10 Excellent

Michel, Ottawa

Stayed 3 nights in Apr 2024
Response from Zarah on May 8, 2024
Hi Michel, thank you for your fantastic review. Your satisfaction is our ultimate goal, and we look forward to serving you again soon. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zarah on May 7, 2024
Hi Chad, thank you for your fantastic review. We're thrilled to hear about your incredible experience. Warm regards, Zarah Guest Services Supervisor

6/10 Okay

Osama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Zarah on Apr 18, 2024
Hi Osama, thank you for taking the time to leave your review. We're glad that you found aspects of your stay enjoyable. However, we regret that we didn't fully meet your expectations. Your feedback is important to us, and we'll strive to address any areas of concern to ensure a better experience for future visits. We hope you'll give us another chance to exceed your expectations. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Will

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very comfortable property, and the staff are accommodating! It is the prime hotel to be in if you are using public transport. (The Yellow Line might as well be in the lobby)
Stayed 2 nights in Apr 2024
Response from Zarah on Apr 16, 2024
Hello Will, we're thrilled to hear you had a wonderful stay with us! Your feedback means a lot. Can't wait to have you back again soon. Warm regards, Zarah Guest Services Supervisor

2/10 Terrible

Everton

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The parking was terrible, too far from the hotel and complicated to find and expense payment for parking
Stayed 1 night in Apr 2024
Response from Zarah on Apr 16, 2024
Dear Everton, we're disappointed to hear that your stay didn't meet your expectations. Thank you for bringing your concerns to our attention. Sincerely, Zarah Guest Services Supervisor

10/10 Excellent

zhe

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Zarah on Apr 18, 2024
Hi Zhe, we're delighted that you had such a fantastic experience during your stay! Your feedback is incredibly valuable to us. We can't wait to have the pleasure of hosting you again soon. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Ahmad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well appointed and overall and awesome experience would recommend! Parking is underground, do make sure your car is not too low!
Stayed 1 night in Apr 2024
Response from Zarah on Apr 16, 2024
Dear Ahmad, your feedback brightened our day! Thank you for staying with us. Looking forward to your return. Kind regards, Zarah Guest Services Supervisor

10/10 Excellent

Darrin, Wasaga Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was parking a bit inconvenient but all in all everything is great
Stayed 1 night in Apr 2024
Response from Zarah on Apr 18, 2024
Hi Darrin, we're thrilled to hear that you had such a fantastic experience during your stay! Your feedback means a lot to us. We're already looking forward to your next visit so we can continue to provide you with exceptional service. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Love having the Subway underground!!!!!
Stayed 1 night in Mar 2024
Response from Zarah on Apr 2, 2024
Dear Elizabeth, thank you for taking the time to leave us such a lovely review. We can't wait to host you again. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Alvin

Stayed 2 nights in Mar 2024
Response from Zarah on Apr 18, 2024
Hi Alvin, your positive feedback has made our day! We're so glad to hear that you had a great time at Novotel North York. We look forward to providing you with exceptional service once again on your next visit. Warm regards, Zarah Guest Services Supervisor

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Zarah on Mar 28, 2024
Dear Kimberly, Thank you so much for staying with us and for the great feedback. We look forward to welcoming you back soon. Yours Hospitably, Zarah Guest Services Supervisor

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zarah on Mar 28, 2024
Dear Luis, your feedback brightened our day! Thank you for staying with us. Looking forward to your return. Kind regards, Zarah Guest Services Supervisor

10/10 Excellent

Saveto aka sunit

Liked: Staff & service
Location
Stayed 1 night in Mar 2024
Response from Zarah on Mar 28, 2024
Hello Saveto, we're delighted to hear you had a great stay! Thank you for choosing us. We eagerly await your next visit. Best wishes, Zarah Guest Services Supervisor

4/10 Poor

Ryan

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Zarah on Mar 28, 2024
Dear Ryan, thank you for sharing your feedback with us, although we're sorry to hear your stay didn't meet your expectations. We appreciate your insights and hope for the opportunity to improve. Sincerely, Zarah Guest Services Supervisor

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice inside. Looks like it has been recently renovated. The pool was not in service as they are totally redoing the pool area. Hotel is connected to a centre. Main occupant is the Toronto library. You can get to the subway without going outside. Breakfast had a large selection, lots of hot items.
Stayed 2 nights in Mar 2024
Response from Jermaine on Mar 21, 2024
Hello Stephen,Thank you so much for staying with us at Novotel Toronto North York. We sincerely appreciate you rating our property and we look forward to welcoming you back.JermaineFront Office Manager

8/10 Good

Adrian, Larkspur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good business hotel with the expected amenities.
Stayed 4 nights in Mar 2024
Response from Jermaine on Mar 18, 2024
Hello There Adrian,Thank you so much for staying with us and for the great feedback. We look forward to welcoming you back soon.Regards,JermaineFront Office Manager

10/10 Excellent

Yasutaka

Stayed 2 nights in Mar 2024
Response from Zarah on Apr 18, 2024
Dear Yasutaka, we're so grateful for your positive review! It's fantastic to know that you had a great experience with us. Your satisfaction is what we strive for, and we can't wait to exceed your expectations once again on your next visit. Best regards, Zarah Guest Services Supervisor

4/10 Poor

M

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
no AC, pool not open, bed hard, pillows sucked
Stayed 4 nights in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello M,Thank you so much for staying with us at The Novotel Toronto North York and for taking the time to leave us with your valuable feedback. Hearing what our guests are saying affords us the opportunity to better the service we render.We sincerely hope we get the opportunity to welcome you back to our property.Regards,JermaineFront Office Manager

2/10 Terrible

corey

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The whole trip of 5 days was mostly destroyed by room condition of this hotel and the treatment by Expedia. The room i first checked in had a musty smell. The staff were friendly and agreed to change for another room the next day. But The the room was still not smelling good and i decided to check out after two nights (moving to a substantially more expensive hotel during PDAC). This is when the trouble starts. I was supposed to be refunded for two nights or at least one night. When i checked out the hotel told me i needed to talk to Expedia for the refund because the fees were paid to Expedia not the hotel. But the hotel and expedia are still kicking foodball to each other and no side seems to care about the client they claim to serve.
Stayed 4 nights in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello Corey,I am truly sorry your stay fell short of expectations. We aim to render only the best care to our guests, so it is disheartening to hear that we missed the mark with you.We sincerely hope we are afforded the opportunity in the near future to provide you with the service you deserve.Regards,JermaineFront Office Manager

4/10 Poor

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The A/C didn't work in the room and the room would overheat.
Stayed 5 nights in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello Jeffrey,Thank you so much for staying with us at The Novotel Toronto North York and for leaving your valuable feedback, as this is one of the ways we are able to improve the service we render. .So sorry your stay fell short of your expectations, but we hope to welcome you back.Regards,JermaineFront Office Manager

8/10 Good

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garage was under renovation
Stayed 3 nights in Feb 2024
Response from Jermaine on Mar 15, 2024
Hello Alireza,Thank you so much for staying with us at The Novotel Toronto North York and for leaving us a great rating.Looking forward to welcoming you back.Regards,JermaineFront Office Manager

4/10 Poor

Rachel

I didn’t feel comfortable here. Just felt dated and gross. The carpet in the room is gross, the shower leaked every time you used it, the towels are mediocre at best. The staff was ok but when we asked for towels, we got a rob instead. The surrounding area is good for food exploration and access to the highway. Other than that I wouldn’t come back here
Stayed 1 night in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello Rachel,Thank you so much for staying with us at The Novotel Toronto North York and for leaving your valuable feedback, as this is a great way for us to improve our services.Regards,JermaineFront Office Manager

10/10 Excellent

Karl

Stayed 1 night in Mar 2024
Response from Zarah on Mar 28, 2024
Hello Karl, we're thrilled you enjoyed your time with us! Thank you for the feedback. Can't wait to welcome you back. Best regards, Zarah Guest Services Supervisor